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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,260 Topics
  • 25,013 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3260 Topics
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jsquanceAvid Contributor I
posted in Amazon Alexa and Sonos
Alexa not controling sonos speakers

Suddenly my Alexa devices are not controlling any of my sonos speakers.  I’ve done the standard resetting of my system, disabling and re-enabling the skill etc.  no luck.  

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J
11 months ago
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David16DAAvid Contributor I
posted in Amazon Alexa and Sonos
Alexa Voice Assistant not quiet working.

I have added the Alexa Voice assistant to my Sonos speakers. when I ask it to play music, it will repeat back what I have asked in the confirmation reply but the music does not play. Has anyone else experienced the same or is able to suggest a remedy? 

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11 months ago
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Col28Contributor I
asked in Amazon Alexa and Sonos
Sonos and Alexa

Alexa is enabled in my Sonos app but when I ask to turn TV on for example it says OK but nothing happens but if I ask when Alexa app is open it turns TV on.  Also when Alexa app is open I can turn light on but not from Sonos, it says can’t find device

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11 months ago
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MattypsContributor I
asked in Amazon Alexa and Sonos
No volume from speaker in an Alexa group

In the last couple of months I’ve had a really annoying issue with a Play 3 speaker when using Alexa. I have an L shaped kitchen with a Sonos 1 and 1SL stereo pair (called Dining Room) and a Play 3 (Playroom). These speakers are in an Alexa group called Kitchen and until recently this setup worked well. A couple of months ago sound stopped playing from the Play 3 when requested via Alexa (Alexa play music in the kitchen), I can see the speakers are grouped in Sonos app and the app thinks it is playing, but sound can only be heard on the One / One SL pair. Removing and readding the play 3 doesn’t resolve.Playback is fine via the Sonos app and playing music from Alexa just to the Play 3 also works fine, issue is only present when playing in the group.  I’ve tried recreating the group in the Alexa app, resetting and renaming the Sonos speaker and nothing is fixing it. Has anyone else had this issue and know how to fix it?

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1 year ago
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Max.belgiumContributor I
asked in Amazon Alexa and Sonos
Sonos skill not available due to geo restriction

Hi,I have sound system Symfonisk from Ikea and i cant link ot to Alexa. In the Alexa app Sonos does not appear at all in the list of available skills. I have spent hour with customer service from both Amazon and Sonos but nothing seems to be working.They even sent me a link directly to the skill but when I open it, it says that “skill not available due to geographical restrictions” (I am based in Belgium)Can someone please help me!? There must be a way to fix it and frankly I don’t know why it would not be possible in Belgium.I’ll add that already tried changing location to US on the device, Alexa and Amazong account.

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1 year ago
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Sean6253Contributor I
asked in Amazon Alexa and Sonos
Alexa wont play music from Tune In

This has only started happening recently where I ask Alexa to play a certain radio station or stations from tune in and her prompt is “sorry I am having trouble playing the music “. I’ve updated Sonos and the app . I’ve reset my network setting . I’ve reset the speaker . I’ve updated  Amazon Alexa . Still not working . Not sure what else to do . 

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Corry P
1 year ago
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ChefRayBContributor I
posted in Amazon Alexa and Sonos
Sonos Enabling Voice Alexa Troubleshooting Once and for all ( including tools )

Greetings Sonos Tech Support,I feel I lost a few hours of my life troubleshooting sonos and this is making me want to sell all my sonos gear.  It shouldn’t be rocket science and Sonos should provide the tools or better GUI to understand where the problem relies because at the end we are using sonos to activate Alexa. I have over 15+ sonos devices, they are all connected to my router, they get allocated via DHCP ( I don’t want to reserve an ip address for each sonos devices), they have been working fine for over 7 years and all of a sudden nothing works. My problem is Alexa voice stopped working, i removed it and tried to re-add it and I get the “There was a problem adding Alexa”  I am at a point to consider install alexa puck in each room, not ideal but getting tired to troubleshooting for something that shouldn’t be too hard.  I don’t want to call sonos support, can you please share the tools to be self-serve, put a big disclosure for extremely advanced users.   Can you share the way

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C
1 year ago
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mushroomhunterAvid Contributor I
asked in Amazon Alexa and Sonos
Can I use Amazon Alexa to play music on my Sonos speakers from YouTube Premium?

Works fine for Amazon music but I’d prefer YouTube so I can also get their videos. Is there any way around Amazon’s lack of support for using YouTube as a music source when asking Alexa to play certain music on Sonos? Thanks

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1 year ago
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tdellaringaContributor I
asked in Amazon Alexa and Sonos
How to have Alexa only play on 1 speaker

I just factory reset my two Sonos 1 speakers. I installed Alexa on one of them, and Sonos voice control on the other. For the one with Sonos voice control, I don’t want it to play Alexa music when the other speaker is doing so - but they always both seem to play the music when Alexa is triggered, even though she is not on the second speaker.When I go into the app and look at that speaker, Alexa is not installed as a voice control, only Sonos is. Yet it still plays. How can I fix this?

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Airgetlam
1 year ago
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haumanosContributor I
asked in Amazon Alexa and Sonos
Alexa

Alexa does not appear to be working through my system. (Beam). How to reset?

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Corry P
1 year ago
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vandintContributor II
asked in Amazon Alexa and Sonos
Getting Alexa to play the specified group

I have groups setup in Alexa per the instructions. Currently though it seems like it just plays to whatever speaker or group was last controlled instead of the specified group. Alexa says it is saying what I said to do, but doesn’t actually play to the expanded or reduced set of speakers, just changes what some speaker/group is playing. My understanding is that regrouping speakers isn’t supported with Alexa, but that playing TO a group is supposed to be.   

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1 year ago
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Greg1903Contributor I
asked in Amazon Alexa and Sonos
spotify, Alexa and Sonos

My Sonos system has started having issues when playing Spotify through Alexa. My phone will play via Alexa ad my sonos system will play Spotify when I manually play it. To make it worse one speaker seems to be worse than the other.I get the response "I'm sorry I'm having difficulty with that music.". This is an Alexa response.

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Ken_Griffiths
1 year ago
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dr1818Avid Contributor I
posted in Amazon Alexa and Sonos
Troubleshoot 3rd party file server/Alexa skill issue

I'm using a third party music service in which I use an Alexa skill to control. Third party music service is serving up files for my file server. After a while, the music always stops. This doesn't happen to  streaming services. At this point, support for that service has run out of things to check.  Any ideas where to start?  Ping looks fine and I've got plenty of bandwidth. Ipconfig on the speaker, does show dropped packets.Using a Roam on 5gHz wifi.

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Ken_Griffiths
1 year ago