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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,281 Topics
  • 25,130 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3281 Topics
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mushroomhunterAvid Contributor I
asked in Amazon Alexa and Sonos
Sonos Voice Control Questions

Does SONOS still sell speakers with Alexa built in? Current product list does not indicate this. I believe the SONOS One did this but apparently no longer offered. If so, can a SONOS speaker with Alexa voice control built in play YouTube music service? Did Amazon support YouTube music service directly (not Bluetooth) as this and other articles I read seem to indicate? https://www.ac3filter.net/can-you-play-youtube-music-on-alexa/ It certainly does not work on my new premium echo non-SONOS devices.Bottom line - I’m looking for a way to play YouTube music on SONOS directed from voice control from either a standalone echo device or that built-in to the SONOS speaker. I don’t do Google Home or Apple though - just SONOS, Android and Amazon stuff.Thanks

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11 months ago
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ThePeejContributor I
asked in Amazon Alexa and Sonos
No, I don’t want to hear Maroon Five after I asked for Stevie Wonder!

This auto-play feature is making me crazy. Please let me toggle it off!We spent more time at home over the holidays & myself, my wife & my kids all resented this feature more & more every day we were home. When I use voice to request a track, I NEVER want another track to auto-play afterwards. No no no.There isn’t a single music service on the planet that knows how to auto-recommend songs without absolutely destroying the vibe after 2-3 suggested tracks. Apple Music ruins it in 1 song almost every time! Genius, you are not, Siri. Maybe if Pandora worked in Canada & I could use voice to like & dislike songs, this wouldn’t be so egregious. But in no way to I want my 10,000+$ worth of smart speakers blasting Maroon Five in my house without my permission. Nope nope nope no thank you.  PLEASE let me toggle back to the way this used to work. I understand people have been begging for Spotify-like auto-play. But it’s terrible. I hate it. Please just let me toggle it off per

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11 months ago
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azsantiContributor I
asked in Amazon Alexa and Sonos
Sonos, Amazon Alexa, Samsung TV

I have Sonos Move speakers (connected to sonos app), Samsung UE665 Series 8 TV, Amazon Alexa, Smartthings app, Vizio soundbar connected to optical on tv.  I’ve read other threads but end up going down the rabbit hole.  So I’m asking for my specific scenario. 1. Can Alexa control the Sonos speakers, like the volumn, turn on/off?2. How do I connect the Samsung TV to Sonos. Samsung doesn't have an app for sonos (at least mine doesn't)?I probably will have other follow up questions, but I'll start here.

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Airgetlam
11 months ago
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sbg89Contributor I
posted in Amazon Alexa and Sonos
Alexa Sonos Roam

Alexa will not connect to my sonos roam correctly- it will respond but then not play news, flash briefing, or music. All of my sonos devices (roam, beam, and move) will not play spotify through alexa. I have called support twice, and already tried the following:On sonos app: disconnect and reconnect devices On alexa app:  Disable sonos skill and enable again  Disable spotify skill and enable again Delete all sonos devices and add again Deregister all sonos devices and register again None of these things have resolved the issue. I was told to post on beta community but I don’t have any projects open so cannot post on that board.One of the reasons I bought the roam was for handsfree use of Alexa and to play music with spotify- none of these things are working. 

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Ken_Griffiths
11 months ago
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ratraceContributor I
asked in Amazon Alexa and Sonos
Move no longer plays requests for news or music

We have had our Move for several years, and all was good until a few days ago. Suddenly I cannot play Apple music nor play NPR News Now or the Daily or anything. I ask Alexa to “play NPR News Now” and she replies with “getting NPR News Now from Amazon. Here’s the latest episode for Jan 18th”….and then she stops. Likewise, I will ask her to “play David Bowie on Apple Music” and she will say “David Bowie on Apple Music” but then go silent. She responds to all other Alexa commands normally though. I also have an Amazon Echo Plus in the same room. When I ask her to play NPR News Now or Apple Music she does...so this is not an internet issue, not an account issue. I have hard reset my Move back, and reset it up again. Did not work. Would appreciate help to fix this. 

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Airgetlam
11 months ago
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SaftContributor I
asked in Amazon Alexa and Sonos
Move 2 Does Not Appear as Alexa-Enabled Device

TLDR: A new Move 2 that I believe is properly configured on the same Alexa account as all my other Sonos and Alexa devices is not appearing as an Alexa-Enabled device in the Alexa app. I am trying to add the Move 2 to an Alexa ‘group’ so that I can say “turn on the lights” and it will know where it is but can’t the device doesn’t show up. Details:I have an environment with many Sonos devices, several of which are Alexa-enabled (Moves, Ones, Roam and the new Move 2). All are properly configured and work perfectly in the Sonos app. All work properly with Alexa. On this new Move 2, I have Alexa enabled and it works perfectly.I have added the Move 2 as a “speaker” to the group, “Office.” When I say, “Alexa, play music in the Office,” it works. I have other smart devices in the group “Office” and would like to control them with this Move 2 by saying “Alexa, turn on the lights.” To do that, I need to edit the group and add the Move 2 as an Alexa-enabled device. Unfortunately, it doesn’t appe

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11 months ago
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HappyHillContributor I
asked in Amazon Alexa and Sonos
alexa

Alexa says she's found my music selection and announces it's playing but there's no music. Alexa will play music on my phone but not with verbal requests. 

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Sotiris C.
11 months ago
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MarkP68Contributor I
asked in Amazon Alexa and Sonos
Alexa won't turn off on my Era 100

I have recently purchased an Era 100. It has been set up as per instructions and prompts and has been working fine until a few days ago. Alexa has not been responding to the command to turn off and the only way to turn it off has been to ask it to change radio stations then command it to turn off. The speaker is mainly set to Newstalk ZB talk radio station for most of the day. It turns on fine and adjusts volume when requested.  Any clues out there how to fix this?

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11 months ago
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Cdeboer360Contributor I
asked in Amazon Alexa and Sonos
Alexa will not find Sonos Play 1

I am trying to connect my Play 1 to the Alexa services.Alexa can see the Room, but not the device, nothing seems to allow the app to discover the Sonos Play 1.I have reset and rebooted, checked the software, the Sonos is working through traditional apps and services fine, but the alexa just cannot find it.What could i be missing?When i scan for the speaker, it finds a plug that is not in service - no idea why, but i have tried to search repetitively without success.The play 1 is on the same network as the alexa dot… i feel like i MUST be missing something…The skills to play have been enabled, the room is known to alexa but there are no speakers, i am getting desperate!Please any help would be great.Alexa not discovering my Sonos Play:1 | Sonos CommunitySimilar, to this, but resolution seems unclear

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UKMedia
11 months ago
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cyhefeContributor I
asked in Amazon Alexa and Sonos
Alexa announcements and routines

Alexa announcements generated from Alexa routines do not work on my Sonos One (2nd Gen). Although, announcements do work from voice activated commands.Announcement through routines also seem to work fine on Beam and Arc, it's just my Ones that it does not work. Confirmed the Ones have alexa setup properly.This was a previous tropic, but that topic was closed, and no resolutions were provided. So, I’m re-opening this issue. The last one got a response that it would be investigated, but I could not find any additional follow up.Alexa announcements not working from routines | Sonos CommunityThanks for your help!  

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11 months ago
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mihodaContributor I
asked in Amazon Alexa and Sonos
Audible through Alexa + Sonos not working reliably

Hello!I am experiencing the problem of Audible via Alexa + Sonos stopping playback after 1-10 minutes and losing progress. I saw that other people on this forum have asked before however the resolution of this issue reported by Sonos Staff (Corry P) is opaque.Hi @Jeredorn et alWe now consider this issue resolved. If you continue to see this issue, please get in touch with our technical support team directly. Thank you. What was the resolution to this problem? Has it been solved by Sonos or is it just being ignored? Thanks!

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11 months ago
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mrgrievesAvid Contributor I
asked in Amazon Alexa and Sonos
Alexa Skills with a stereo pair of Sonos Ones

Hello,I have two Sonos Ones that I have now added as a stereo pair.  This seems to work great except for one thing.If I use an Alexa skill, the output only seems to come out of one speaker.  For example, if I open the Face the Music skill, I only hear the skill from one of the speakers.I believe that if I have a pair of Echo Dots then the skills will work in stereo, although I haven't enough dots to try this myself.Should Sonos be able to do the same thing or is it always limited to a single speaker for this kind of thing?I should say that I have enabled Alexa on both speakers.Ideally I would want Alexa to treat the 2 Ones as a single stereo device.

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11 months ago
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martpasc67Contributor I
asked in Amazon Alexa and Sonos
Alexa issues with Multiple SONOS systems in the same house

Dear community members,I’m living in a 2 floor house in wich I have several SONOS system. Same Wifi available on the 2 floors.1st floor : ARC, SUB, 2 One + 1 One in the kitchen. ARC + kitchen are connected to ALEXA2nd floor : 1 Move connected to Alexa, 1 ONE connected to ALEXA, 2 “old” ONE (not connected because not possible when they were launched) When I’m in a room in which the SONO is connected to Alexa and request Alexa to lauch radio or Music, Music starts in another room sometimes on the other floor ! I get crazy ! And often when I then request to stop, ALEXA doesn’t understand or stops music on another SONO.Another frequent issue : when I ask a question to ALEXA, it takes sometime more then 30 seconds to get an answer, often nothing happens ! More then one year ago, I never faced these issues, even with the same configuration !Does someone face the same issue ?

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11 months ago
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SanderLeContributor I
posted in Amazon Alexa and Sonos
Alexa Volume split

I just started with sonos ones (5x) coming from Alexa speakers.Immediately I hit this problem that the volume of alexa is the volume of sonos.That way alexa is unusable when the volume of the sonos is low. It is just impossible to hear the reply from Alexa.When music is playing round 2-6% alexa ls response is not hearable.Please can this be separately splitted?

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11 months ago
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pluto22Contributor I
asked in Amazon Alexa and Sonos
Music Quality doesn't show in Sonos App when starting music with Alexa

I am using Amazon music (with arc home theater - arc, 2x era 300, sub 3) and if I start a playlist with Alexa, I don't see the music quality in the Sonos App (HD, Dolby, etc).  If start the same playlist through the Sonos Assistant (or app), I see the quality in the app. Questions: 1. Is the quality the same when starting a playlist through Alexa or is it better to start the playlist through the Sonos Assistant?2. Will music play in Dolby quality when starting from Alexa?  If so, is there a way to tell?  Thanks

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11 months ago
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JecdaviesContributor I
asked in Amazon Alexa and Sonos
Alexa Voice commands wont play bbc or spotify music

I have a sonos beam and sonos roam. When I use Alexa it hears the commend and says it will play bbc sounds but never actually plays anything. With Spotify, it asks me to log in on the device on my phone and connect to the speaker, which I do but still doesn’t work when I go to voice commands. Anyone else having the same issue or know how to fix this?

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1 year ago
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TeamZissouContributor I
asked in Amazon Alexa and Sonos
Play current music on new device

What’s the Alexa command to play music that is already playing in another room to play on an Alexa enabled speaker in the room I’m currently in?

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jgatie
1 year ago
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benopipariContributor I
asked in Amazon Alexa and Sonos
Sonos and Alexa in two houses

With apologies in advance since this topic has been addressed before…It is my understanding that Alexa can only be linked to Sonos in one location at time. So if we have a primary and secondary residence, when I travel to the secondary residence and try to use Alexa on Sonos there, I will have to unlink it from my primary residence. A workaround suggested was to set up a new Amazon account, but I don’t think this is possible since Amazon now requires a phone number for a new account. And you cannot use the same phone number for two different accounts. When I chatted with Sonos support today about this, this is what I was told: “There is no need to disable the Sonos skill when you want to use the second system.”Am I missing something? Can I now use Alexa on Sonos in both locations without having to disable one?Thanks.

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1 year ago
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bahna002Contributor I
asked in Amazon Alexa and Sonos
Turntable and Echo Dot on Same Sonos 5

Hi, I have a second gen Play 5, 3rd gen amazon echo dot, and Project Carbon turntable. I currently have my turntable connected to the play 5 through the line in connection through the phono preamp associated with my turntable.  I would really like to have the echo dot connected to the play 5 as well as the turntable to make it a smart speaker.  I was wondering if this is possible with the turntable connected at the same time? If so, what would my options be?  I also have an era 100 and gen 1 move if that matters for options.  Thanks in advance for the help!  

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Ken_Griffiths
1 year ago
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Rudy A-TraxxTrending Lyricist I
posted in Amazon Alexa and Sonos
Alexa m'annonce mon FLASH QUOTIDIEN en anglais

Bonjour, Depuis des mois, Alexa dont la langue dans l’App SONOS est pourtant bien réglée en Français sur toutes mes SONOS, m'annonce mon FLASH QUOTIDIEN en anglais.Ce même flash quotidien lu par une Echo Amazon est bien annoncé en FrançaisQue faire ? J’ai réinitialisé mes SONOS plusieurs fois dans l’année mais rien n’y change.Sont-ce les serveurs de SONOS qui me bloquent ?

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1 year ago
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scottrucciContributor I
asked in Amazon Alexa and Sonos
Voice control

I have a number of sonos speakers and voice control works perfectly. However, I have a pair of non-sonos speakers in my living room (fed by a port in another part of the house) and I want to voice control the system from the living room. Is there a way to do this. I have an Amazon echo dot in the living room but I can’t get it to transmit voice commands to the Sonos system. If I could get that to work it would solve the problem. I don’t want to buy a sonos speaker just for the microphone/voice control. Is there any type of device that could “talk” to sonos? As it is I have to walk into another part of the house to get Sonos to respond.

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1 year ago
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jsquanceAvid Contributor I
posted in Amazon Alexa and Sonos
Alexa not controling sonos speakers

Suddenly my Alexa devices are not controlling any of my sonos speakers.  I’ve done the standard resetting of my system, disabling and re-enabling the skill etc.  no luck.  

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1 year ago
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David16DAAvid Contributor I
posted in Amazon Alexa and Sonos
Alexa Voice Assistant not quiet working.

I have added the Alexa Voice assistant to my Sonos speakers. when I ask it to play music, it will repeat back what I have asked in the confirmation reply but the music does not play. Has anyone else experienced the same or is able to suggest a remedy? 

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1 year ago
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Col28Contributor I
asked in Amazon Alexa and Sonos
Sonos and Alexa

Alexa is enabled in my Sonos app but when I ask to turn TV on for example it says OK but nothing happens but if I ask when Alexa app is open it turns TV on.  Also when Alexa app is open I can turn light on but not from Sonos, it says can’t find device

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1 year ago
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MattypsContributor I
asked in Amazon Alexa and Sonos
No volume from speaker in an Alexa group

In the last couple of months I’ve had a really annoying issue with a Play 3 speaker when using Alexa. I have an L shaped kitchen with a Sonos 1 and 1SL stereo pair (called Dining Room) and a Play 3 (Playroom). These speakers are in an Alexa group called Kitchen and until recently this setup worked well. A couple of months ago sound stopped playing from the Play 3 when requested via Alexa (Alexa play music in the kitchen), I can see the speakers are grouped in Sonos app and the app thinks it is playing, but sound can only be heard on the One / One SL pair. Removing and readding the play 3 doesn’t resolve.Playback is fine via the Sonos app and playing music from Alexa just to the Play 3 also works fine, issue is only present when playing in the group.  I’ve tried recreating the group in the Alexa app, resetting and renaming the Sonos speaker and nothing is fixing it. Has anyone else had this issue and know how to fix it?

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1 year ago
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