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Question

Can't add Alexa to Roam 2

  • July 6, 2024
  • 2 replies
  • 293 views

Hello,

 

I'm trying to set up my roam 2, the Sonos voice assistant downloaded fine but I'm unable to add Alexa (works fine on all my other speakers). It says signing  into account and then I get a loading when indefinitely.  I've signed in and out of the Alexa app, and removed and re-addesd the Sonos skill, but still when I go back to the Sonos app to add Alexa is just says signing in to Alexa indefinitely.

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2 replies

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  • Avid Contributor I
  • August 5, 2024

@djrc Did you ever sort this problem out? I am also having the same issue. I am having this with any device I want to connect to which supports a voice assistant. 

Tried from different devices running the sonos app (android phone and tablet) and it just “signing in to Amazon” indefinitely on both. 


  • Author
  • Contributor II
  • August 5, 2024

It was some kind of authentication/cache issue. If you also have the Amazon store front app on your phone, delete that, redownload it and sign in to it then try to add the voice assistant through the Sonos app again and it should work.