What to get

I ordered the Move on 11/15, well before the Black Friday rush and my order status just says “Processing”.  It’s been 37 days with nothing more than the original order confirmation email.  I emailed Support on 11/30 and was told on 12/4 to call Sales.  Spoke with Sales and Accounting on 12/7, both assured me that my order was fine and would be shipping out in the next day or two.  Now 12/22 and nothing.  Great tech but horrible operational processes.  Anyone know what’s going on with this company? 

I’ve got a small system with two ZP90’s, one Bridge and a CR200, and I want to upgrade all of it to three Ports and a Boost.This is fine for all except one of the ZP90’s, which was previously owned by someone else. That owner viewed the “Upgrade” option for that unit, and it showed as being eligible for upgrade in his account, though he did NOT choose to upgrade it.Problem is that when installed in my system and viewed in my account it doesn’t show as eligible for upgrade.Please can anyone advise - if he chooses “transfer system ownership” to my account, will that resolve the problem?Thanks!

I have a large living / dining room area (30 feet long x 20 feet wide x 14 feet high ceiling). I am interested in playing music (no TV). I currently have 1 Play 5 (Gen 1) in the area. Does a decent job. It is sitting in a corner and therefore you get slightly faded sound on the other end of the room.All my other Sonos speakers - in other areas of the house - are fairly recent. I want to upgrade the Play 5 to Sonos Five or something in order to completely untangle away from the old S1 platform and use the new S2 platform fully.What would be a good setup for my large room to replace the Play 5: one Sonos Five or two Sonos One or 2 Sonos One and a sub?Again do not need a TV function.Will appreciate advice from the audiophiles here :)

Hi,Whats the differene between Kef, Kplish, Sonance Magr etc vs Sonos Architectural?Besides the big price difference. Trying to understand/justify the huge price difference of Sonos Architectural vs competitor speakrs.

On Black Friday I placed an order for a subwoofer. I got a notice on 11/28/2020 that it shipped. Today is 12/10/2020 and I still have not received my subwoofer.  Right now, I’m on hold waiting for Sonos customer service.  This is my second call. The first time I was on hold for 20 minutes and hung up. WTF Sonos?!? You can’t take $600 from someone and offer nothing in return.  

I am renovating my home and I don’t have space for a centerpiece like Sonos arc below the TV (TV will go on a marble fireplace). Can I use two wall speakers (or Sonos One’s) for front and two in ceiling speakers as rear speakers and achieve surround sound? If so, should I use one amp or two to connect those to TV? I have the new Samsung “the frame” 65”. Thank you!

Hi, I have searched and cannot find anything “exactly” the same as my query.I have a very large living room, currently with a traditional 5.1 system setup.I want to change it all and go with a Sonos system.I want the Arc, 1 x sub and 5’s for the rears. I then also want to add some 1’s in other rooms, but, not related to this query. Would the 5’s for rears offer a significant difference over the traditional 1’s for rears in a 5.1 system in a large room please?The main listening we do is standard TV, films, netflix etc, but, we listen to a lot of music also.Thanks in anticipation. 

Hello - My parents have a Beam, Sonos One and Sonos Play:1. The idea was to purchase another Play:1 to set up as surround sound (I understand you can’t use the One and Play for surround sound). We just learned the Play is being discontinued so wondering if it’s even worth it to purchase the refurbished version.  The other option would be to purchase another One and use that as surround sound. They currently have the One in the kitchen as a separate speaker.  Not really sure the best route to go. Kind of frustrated over the situation. I don’t understand why you can’t connect a One and Play as surround sound but that’s another issue. 

HelloI’m going to describe the system I have and the needs I would like to continue to take advantage of and also include a product. In doing so, I would very much appreciate your thoughts / advice / suggestions for a new upgraded system. I am going to go product by product in my descriptions and then follow up with questions for each, sometimes grouped. Connect:Amp - used for outside speakers on the EAST side of my house.    Connect:Amp - used for outside speakers on the NORTH side of my house.    Connect:Amp - used for tall floor standing speakers in my sitting room.   Play:5 (Gen 1) - used in living room Play:5 (Gen 1) - used in bedroom      6. Play:5 (Gen 1) - used to ROAM the house/garage      7. Playbar - used in TV room     8. Sub - used in TV room with PlaybarQUESTIONS associated with above components:#1 & 2 components: I have the two Connects (above) so I can turn one pair of speakers off if I wish. If I use both pairs of speakers on one Connect:Amp, I have to have all spe

I have a 70 inch tv a PS4 and a fire stick I’d like to run. I’d like a full 5.1 setup. also wandering about in-wall speakers. can sonos accommodate all that?

Hi what is the best media player for Sonos home theater and projector, does Apple TV airplay audio to Sonos and connect hdmi to projector?

Hi I have seen that in the USA 🇺🇸 and Canada 🇨🇦 health workers get 30% discount I’m in the 🇬🇧 uk we get 15% a bit unfair really as I’m nhs frontline but I was wondering I can get a code of my sister in the USA 🇺🇸 would it work on a uk 🇬🇧 account the 30% code thanks 

Hello,I’m considering getting the wall mounts to use as rears with a pair of Sonos One SL’s. The cord that comes with them is too short to use to go along the wall to the power outlets at floor level.I want to get a pair of wires that I can connect to my speakers and then run along the wall down the outlets. I see some online that you can use to replace ones that come with the speakers. Can anyone recommend ones that you use in this scenario?Thanks!

 HiI'm thinking of buying a Surround Set (Arc, Sub gen3, 2xOne SL) but what I can see on the forum are people with Samsung JS / JU Model TVs Audio Issue with the old PLAYBARIs there anyone here who can help and inform me if the Surround Set vill works with my Samsung JS8005 seriesIt will probably not work with Dolby Atmos but will it play out of all the speakers example in surround sound modethank you 

Hi! I have a playbar and two Sonos ones set up as surround speakers. I want to add a Sonos turntable but am confused what I will need to connect it. Any advice would be greatly appreciated.kind regards 

Purchased arc and sub on sept 27th any status on shipping ? Any ideas on when backorder will be filled? No dates at all posted

Published 5/10/20 Exciting things are happening at Sonos. They have just announced the June 10, 2020 release of a much anticipated addition to their family of Home Theater speakers. That being the Sonos Arc with Dolby Atmos.   An obvious question is how will the Arc fit into the Sonos line-up apart from the fact that it is capable of bringing the Dolby Atmos experience to home theater entertainment? Hopefully the chart below will answer some of those questions.  As you review the chart keep in mind that those points highlighted in blue are footnoted. The Sonos Amp has been added to this group; although not technically a speaker, it can be used in Home Theater to power 3rd party speakers for left/right front channels or Sonos in-wall (left/right) architectural speakers by Sonance.  Doing so it approximates the Center channel referred to as a “phantom center”. It can also be used to drive a pair of 3rd party speakers (typically book shelf or in-ceiling) as surrounds. Sonos in-ceiling

Hello to everybody,I’m interested in adding a turntable in my existing Sonos setup.Currently I have Arc + Sub + 2xOne in my living room.Due to space constrains I will put the turntable in my bedroom in which I don’t have any speaker or stereo system.With this in mind, I’m still a bit confused if I need to go with a port or a sonos 5.Taking into account that, primarely, I want something to stream the vinyl in my living room, I think the port should be the best option, but if I will go with the Five, I will be able to add also a good speaker in the bedroomWhich will be the best solution in your opinion? Please add the reason of your answer.Thanks

Hello there! I recently purchased a 5.1 system that has a Playbar, Sub and 2 Ones as rear surrounds. I like the system overall, especially for watching movies. When it comes to music, I prefer the full mode over ambient, but my rear speakers(the Ones) aren’t as powerful as I would like. I am considering using two Play 5’s as surrounds instead to improve the music listening experience as those two speakers are closest to me in a large open living room space. Has anyone else done something similar and noticed better results?

HiI have an old Connect:Amp that I can get 30% by upgrading to buying new SonosI can not quite figure out if I should send the old Connect:Amp back to Sonos or if I can just throw it out myselfHope someone can help ..?

Not sure if this has been brought up before but looking for a specific answer. I am fairly new to the Sonos system. I only have a Sonos One Gen. 2 but I plan on adding at least one more One, Move, and Maybe a Play 5.Before buying I was reading about the legacy products support and made me think what would the estimated life span be for these speakers especially the One G2. I am hoping for at least 8-10years if ever.I know it’s a long time to think about but a little reassurance before spending over $1000 would be nice.Thanks

I have a Sonos Play bar and 2 x Sonos One speakers.  I am considering buying a Pro-Ject VT-E BT Vertical Turntable.    A friend tells me that the bluetooth feature should work.  Keen to hear of anyone else has got this working before I make the purchase. Thanks Peter+65 9783 8096

Need some help please!We are building a home now and I have my low voltage team working right now to set up speakers.Here’s the rough plan: Deck TV home run into basement and will have 2 outdoor speakers. Will be controlled with Sonos Amp and wall mounted volume controller. I assume I’m ok to use Roku in this setup by plugging the Roku into the Sonos Amp?The living room may or may not be home run into basement. This room will NOT have overhead speakers but the nearby kitchen will have speakers powered by the deck amp as mentioned above.We had planned on using a Sonos ARC for this living room TV, which would allow us to use the TV in living room as source for the ARC AND the speakers on the Deck/Kitchen.Is this understanding correct so far?Finally, we plan to use Roku for this TV in the living room. This means my Roku will plug into my TV, which will plug into my ARC, which will allow me to pair that sound to other Sonos Amp powered speakers. Is this all correct? Need some quick help as

My move speaker works in my living room, but the Sonos SL will not.  I am only 20 feet from the modem and router.

I have 2x play 5s, playbar and the move set up in our L shaped lounge and plan for the sub Anything that would really add to the experience? Wondering about a couple of 1s but would appreciate thoughts.