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Matt 123
Contributor I
December 28, 2020
Question

Sonos 1 Gen2

My Sonos 1 Gen 2 has dropped off my app my other speaker is still in use, I’ve followed all advice on internet, turning on and off plugged into router nothing is working? 

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1 reply

Mark P
Mark P
Retired Sonos Staff
December 28, 2020

Hi @Matt 123.

Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.

When did this issue start and how often you notice that your speaker is missing in the Sonos app.?

The distance of the Sonos one from the other speaker or to your router can also affect the connection.

But the most common thing that the speaker just dropped all of a sudden is wireless interference, this can be caused by other electronic devices or unstable network connection.

I suggest trying this first to Reduce wireless interference.

Let us know if it works. If you need help with any other information, please be sure to let us know.

 

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