What to get

How long does the returns process typically take? My return got collected by UPS last Wednesday but I’ve not heard anything back about it being received at Sonos yet. I haven’t returned via courier before so not sure on the timeframes.

Hello all after hours of research and phone calls I’m still a bit lost so lets see if this helps clear up my questions.  When i built my house i had gotten 3 zones pre wired for in wall/ceiling speakers zone 1: living room 5.1 surround sound pre wired  (all speakers in wall)zone 2: Kitchen 2 speakers (in ceiling) zone 3: Back patio (2 on wall, 2 in ceiling)   ZONE 1in order to create a true surround sound experience and keep everything simple and clean i want to go with everything from Sonos. For the 5.1 surround sound what I’m confused on is it possible to run 4 in wall speakers, 1 arc (in place of a center channel) and 2 subs off of just 1 Sonos  amp and it all actually work correctly to create a surround sound experience?i did find  this video ( https://youtu.be/cUUyOMRvsiI ) similar set up to what I’m going for only difference is i would use in wall instead of in ceiling, and i want to run 2 Sonos subs. What I’m confused on is why he needed to use 2 Sonos amps when each amp can sup

Hello. I upgraded to the s2 app and lost the ability to use my connect. In the past I had 30% off for upgrade on the connect as I want to upgrade to Arc. After moving to the s2 app I can’t find the connect in the apps anymore so I can’t see the upgrade offer. Is there a way to put in serial number and check the upgrade offer another way? Matt 

Yeah I know.Looking at upgrading a chunk of hardware. My understanding of S2 (as opposed to S1) is the main benefits I would get are:SMBv3 support Hi-Res/HD (which I’m not likely to use) A platform that is mostly the same as S1 but works A chunk of new hardware replacing 16-year old hardware, including warranty Potential of S2 platform development over standing stillAs I would be upgrading from v8.4 I would lose 3 CR100s but regain Spotify streaming. Mandatory UpgradesI have 4 ZP100s, A ZP80 & a Play 5 that would need upgrading to support S2, all of which are eligible for 30% discount. And cost me £2,585. Optional UpgradesI also have 5 Play1s, a Playbar and a Sub that are all Gen1 but are S2 compatible to my knowledge. To upgrade these to the latest they are eligible for a 15% discount. This would cost me a further £2,246. (There aren’t any multi-Amp packages so I can’t double down on the 30% discount but it would make more sense to order arc/sub/one with 30% off and pay list on an

Hi allA relative has asked me to look into getting wireless speakers for her house.  She listens to classical and pop/rock so will likely be set up by me to use Spotify.She has 2 small rooms - one living room, and one dining room, which aren’t separated by a door, rather a walk through arch.I was thinking of getting:LIVING ROOM - 3 Sonos One’s - 2 in a stereo pair behind the sofa, and one facing you when sitting down.  Would that be better than just the stereo pair.  (Presume 2 stereo pairs would be overkill) DINING ROOM (not used regularly) - 2 Sonos One’s in a stereo pair.  (Dining table in middle of room). Does that make sense?  Total newbie here!

Does any one know, if a new Sonos Arc speaker is about to release any time soon ??On the Sonos.com ( DK) side, it states that the product is currently ordered as a backorder ( restordre ) . So that’s a bit strange, since that usually happens before a new product launch.. Just curious 👀

I just bought a Sonos Roam and regret the decision. Seriously it does not work. Bluetooth volume curs out. Then will not increase in volume Scratchy notices. Absolutely hopeless. Took it on holiday and just a waste of time. Don't buy this product. I have 20 other speakers with Sonos and all (mostly) fine. This product is rubbish.  

HelloI am planning on purchasing a refurbished sub gen 3 and since this is my first time buying refurbished from Sonia direct, I had a question about the box. Do the refurbished items come in an exact box that a brand new would come in? Is there any indication on the box (I.e certified replacement) or any other wording that would differentiate it from a brand new non refurbished so is product? 

My current living room setup consists of a Playbar, and a Play:1 / Symfonysk stereo pair, I think set up as a surround setup in Sonosequencer (but I can’t remember, as I no longer have an iPhone).  The Playbar is connected to my TV via optical, and the living room setup is mostly used for TV audio.   My room isn’t enormous.  I’m wondering if changing my Playbar for a Beam v2 would be an upgrade, downgrade, or just different?  Despite mines being pretty new, the Playbar does feel like it’s being quickly superseded.  I can’t justify an Arc (feel I’d be better getting a Sub of somekind before I went to an Arc if I was spending that kind of money). I know the general consensus with the Beam Gen 1 was that the Playbar was still markedly better, but is that still the case with the Gen 2?    

Just want to check my understanding….As I understand it, there currently isn’t a trade in programme is there?It’s simply a straight forward 15% discount (if you register that you might want to upgrade) - you don’t actually trade your device in or send it off, and it’s not bricked any more? Is that correct?     So if you register 1 device, or register 5 devices, you’ll get 15% of anything you order - so pointless registering more than one device?and, once you have registered your devices for upgrade, you can’t cancel it can you?  I might have accidentally registered, not appreciating that there was no way back…  I just wanted to see the prices and options!

So is Sonos not doing their annual sale?

I am looking to connect two third party bookshelf speakers to a Sonos Amp. Are there any recommendations for affordable but strong performing speakers that combine well with the Amp? 

Dear All,I do have a Revox system, amplifier, tape recorde and venil player. NO speakers as they are out of us and I do want a multiform systemI would like to connect the system to sonos speaker and have multiform can you give me advice on the sonos material I should have to set such a system. minimum 2 rooms plus TV .thanks a lot and best regards.

I have had my Sonos for a few years, works very well with my 1 yr. old LG OLED TV. Model CX PUA. I use the optical audio , am sure it has HDMI eArc and  Dolby Atmos.  I would think I could leave  the Gen 1’s and sub without upgrading the whole system?  Thoughts? ThanksWTP

I have the Sonos move speaker and connect that to our turntable via bluetooth to play. Is there a soundbar i can also connect to our turntable via bluetooth? If not what other options are there. Thanks

Hi Guys i just bought the Rega Planar 2. I would like to know if I need a Preamp to be between/connect the turntable and the Sonos Portorshould I rather get the Sonos Amp to connect the turntable and speakers? Whats the best setup for the turntable?

im building out a home gym. the area is about 22’ by 30’ with 10’ ceilings. i want to stream music and have  a TV video of a remote trainer. How can i listen to the remote trainer and have music in background. I have a large smart Tv in the gym. help with set up for speakers.Thanks 

If I claim upgrade discount, will my legacy SONOS products be inactive ?

I have a Sonos Amp and I’m running S2.  Right now I have two sets of wired speakers attached to the amp, but I cannot control them separately.  What’s the least expensive way to do that?  If I have to by another amp just for one set of the speakers, can I buy a used one and see them in the same app

Hi everyone,im in the process of doing a family room remodel and want to take the opportunity to have a better HT setup.Some background: I am not an audiophile (appolgies ) I have little kids Something that is simple that works through the TV is my preferable approach (utopia of 1 remote). I really don’t want to have an amp or somehting I need to switch on and play with to watch tvI intend to get a Samsung Frame TV with a Sonos Arc.This was really all I wanted todo, however I have an open concept living area, the family room and kitchen are one large space. There is no wall between the rooms, the couch is the separator.Im concerned about noise from the kitchen impacting the ability to watch tv. I thought maybe having some speakers in the ceiling above the couch may help with the noise transfer and make watching tv more enjoyable and help cancel out some of the noise coming from the kitchen.I see sonos have ceiling mount speakers. Am I able to wire these in and have them work with the

Decent separate amp/speakers have departed to the party in the sky.  Now looking for new option that will play music decently (with occasional party!) in a largish living room, but also keep kids happy with better TV sound.  understand need beam for TV (no analogue connector on new LG tv), but do we go 2x1 and sub, or  2x5 instead.  if looking for music for occasional party what would work best (old enough that don't need club level volume, but still like a bit of punch). ideally would have spent 1k, rather than 1.5 or more! Don't tell the kids, but music more important than perfect surround sound for TV.  we mostly use Spotify.

I’m thinking about getting a NAD C700 but want to continue to use my Sonos wireless speaker system throughout my house rather thank a wired speaker or BlueOS wire speaker set-up.  Can I run an RCA link from the NAD c700 Pre-Out to the Sonos Port In and be able to stream the music to my sonos wireless speakers?  Thanks for the help.

I have the Beam & 2 Ones which I have set up as surround, they are all TV side of room, to add to side where we sit would you suggest a Five or another couple of One’s, want the sound rather than just the bass which sub provides

Any hacks for connecting my Bluetooth turntable to my Sonos One?

Moved into new place with the typical Bose (dumb) speakers in the ceiling...wires hanging out of wall in cabinet.   I have 3 Sonos speakers working great now - but hate to see these existing built-in speakers go to waste.  How can I use them as part of my system?  Assume there’s some device I’d need to purchase, then hook up to the speaker wires?  Info I’ve found online is a bit sketchy - so I will appreciate  the specifics on how to make this happen.  THANK YOU