Voice control and smart home

After factory resetting this speaker 12 times just to get the new app and firmware to work for 10 mins before I once again see “no products found,” I can’t add Alexa. It gets to a screen that says “Signing in to Amazon” and just hangs like that forever. And no, the problem is not on my end. Has anyone else seen this and found a fix? Or is this just another feature this failed company removed in the app update and now we have to wait and see if they add it back 6 months from now? 

Why doesn't “Hey Sonos” voice control recognize the Sonos radio station “SILK JAZZ”**********Request: “Hey Sonos, play SILK JAZZ “Response: “I can't find that content should I play something by silk instead?”*********I'VE TRIED SAYING IT EVERY WAY I CAN THINK OF. It still doesn't recognize it I have successfully been using Hey Sonos to play other Sonos radio stations but it just can't seem to recognize this one. 

Hi. I’m using the Apple Music Service on a Sonos Era 100 stereo pair. When I ask Sonos Voice to play “Golden Ticket” by “Highasakite” it fails to do anything. When I use the Sonos app to play the song, and then ask Sonos Voice to name the song, it says “Golden Ticket” by “Higasakite” (Hig, not High).So, I then try asking Sonos Voice for Golden Ticket by Higasakite - and it tells me it can’t find it!Note : Alexa Voice control manages to find the song.

When I ask Alexa to play a radio station or an artist it recognises the request and replies, eg ‘playing xx from Global Player’ or ‘shuffling songs by...’ but then silence. I can play these fine through the speaker using the app. If I ask a straight forward question eg what’s the weather forecast Alexa replies correctly. Does anyone know what the issue is with the music and radios? 

Hi I have a sonos One and a sonos Beam. I am trying to install voice control from the Sonos Android App but when I click on Add voice assistant nothing happens - I have the last version of the App. Can you please let me know what I should do? Thanks 

Alexa spricht meine in den Einstelluugewählte Sprache (deutsch) mit einem starken englischen Akzent. Sie ist so nicht zu verstehen.  Moderator Note - Translation by Google:Alexa speaks the language I selected in the settings (German) with a strong English accent. She cannot be understood like that.

Alexa is not responding 

I have a new Homey Pro I can not get it to pair with Sonos. Do I need a hub or some other item to connect?  any help will be appreciated. I am a novice it this. 

Hi, I have a Beam (Sonos Voice Assistant, “Hey Sonos”) and an Era 100 (Alexa Voice Assistant) in pretty close proximity.  I chose different voice assistants because my soundbar kept picking up my Alexa commands to the Era when I didn’t want it. I know for the Sonos Voice commands on how to group the speakers, but what are the Alexa Voice Commands to group it with the Beam and ungroup it? Thanks!

I have 3 rooms with Sonos speakers with voice control About when the new update came the voice control has no function. It is not possible to activate and deactivate on units with touchAnyone with same experiences?

Bonjour,j’ai une barre sonos Beam Gen 2, avec en support 2 Era 100 qui sont configurées en Surround.je souhaiterai installer sur la Beam Gen 2, mon assistant vocal Google : impossible.Les enceintes sont à jour, les applications également (iOS), elles sont toutes sur le même réseau. Dans l’application Google home, les produits sonos apparaissent bien, mais lors de la configuration, ça ouvre ensuite l’application Google Assistant qui cherche une enceinte sur laquelle installer l’assistant vocal et elle ne la trouve pas.vous avez une solution ? J’ai déjà dissocié avec Google et Sonos, j’ai déjà éteint toute ma box … j’ai acheté ces enceintes mi-mai. Il y avait donc la nouvelle application Sonos lancée. Moderator Edit: Google Translate- Good morning,I have a Beam Gen 2 sound bar, supported by 2 Era 100s which are configured in Surround.I would like to install my Google voice assistant on the Beam Gen 2: impossible.The speakers are up to date, the applications too (iOS), they are all on the

I live in Italy and here Android users are much more that the Android users that are in the USA…Personally all my family have an Android device, like Google Pixels, and all the house have integration with Google Assistant and Google Home. We are a Google Family.We bought a Sonos Move for have a portable speaker with a gorgeous sound, and I can confirm that it have, but we hear the lack of the Google Chromecast built-in integration.In fact the Chromecast built-in feature is a great opportunity for Sonos, we think, because in this way Sonos Speakers can appear in Media controls of Google Home and so can be controlled by all the people that live in the house. Also Chromecast built-in have plenty of integration with some services that made things really easy.So, we decide that for now Sonos for us it can be only the Sonos Move or the Sonos Roam that have also the Bluetooth, because we need it for limiting the lack of the Chromecast built-in functionality. But we appreciate that in the futu

Since the new app my microphone on my  sonos one paired as surrounds with Playbar stopped working (Light doesn’t go on either)Is this a bug of new app or has Sonos stopped supporting this feature with the Playbar?  

Hi - new to the Sonos ecosystem and having a bit of a struggle getting Alexa set up properly - I assume this is a simple one and for some reason I’m being a bit dense.I have two Era 100s set up ass a stereo pair - one of the Eras knows where it is, if you ask it to turn off or on the lights it does, the other one asks which light. Suggests one of the Eras doesn’t have the room set for it.Both speakers are part of a Sonos  pair in the living room which is added to the lounge group in Alexa - really confused why this is happening other than things never like to be easy.

When I say play, I just want it to play. Same as stop. Tv on/off.  I don't want to hear 2 sentence in an accent that hurts my ears. Are there absolutely no configuration options for voice control and voices? Like talkback volume? Will there be?

I’m trying to add Move 2 as a ‘Alexa-enabled Device’ in Alexa app, but Alexa app recognizes Move 2 as a ‘speaker’. Any suggestions? I’ve tried factory rest Move 2, removed it from Alexa app, added it back. The Alexa voice assistant is set up in Sonos app and Alexa is working fine on the Move 2.

Are there any connectivity issues with Orbi mesh 754?  Thinking of replacing my system. 

Hi everyone,I’m having an issue with my Sonos Era 100 and was hoping someone here might have a solution.When I ask Alexa to play music, it doesn’t respond as expected. I’ve tried disabling and re-enabling the Apple Music skill in the Alexa app, but it hasn’t resolved the problem. Alexa keeps saying that I need to enable the skill in the Alexa app, even though I’ve already done that.Has anyone else experienced this issue or have any suggestions on how to fix it?Thanks in advance for your help!Best,Joey Rowe

No sound playing from my fire stick but the musical play through the Sonos app

Funkar ju fan inte fast man har läst att det ska funka.Irriterad irriteradKänner mig lurad Moderator Note: Combined Posts and Google Translate- Damn it doesn't work even though you've read that it should work.Annoyed annoyedI feel cheated

Hi, the Move 1 seems to have a great microphone. But it is too sensitive if someone has other Alexa devices in other rooms.Even 20 meters away between a distance of three rooms, a ‚Alexa‘ with normal speaking volume, will trigger the Move to answer. Unfortunately there is no option go change the activation word or regulate the sensitivity of the mics. please consider this in an update (of course i‘m on the current App Version and Sonos Firmware        

I have just bought a Move 2, it is all set-up and has the latest Update.  I am looking to add Amazon Alexa so I use the required route, System Settings - Manage - Voice Assistants - Amazon Alexa - Add to Another Product - Select that Product and then it tells me I have to sign into Amazon Music and I get the dreaded spinning wheel.  My other Sonos products still work fine with Alexa.  I waited 105 minutes on hold for customer services who told me everything I was doing was right and it was a global issue.  That was one week ago today.  I’m still getting the same issues today.  Surely this can’t be a complicated thing to fix and surely this can’t be happening to everyone buying Sonos kit and wanting to use Alexa?  I still have the original box so have no choice but to return as I bought it just to play music via Alexa in the Garden.  Anyone got any pearls or an ETA for this to be fixed?

Recently got the Beam Gen 2 and couldn’t be happier...until I tried playing Spotify via Google Assistant voice command. Every time I say “Hey Google, play XXXXX on Spotify”, it just says “Ok, playing XXXXX on Spotify. Sorry, Spotify Premium isn’t currently available.” Have tried everything, including the following steps:Unlinked and relinked everything multiple times — Sonos app, GA and Google Home. Ensured voice integration is sorted — all other GA commands work fine. Spotify set to preferred music streaming on Sonos app and GA. Checked that it’s indeed Spotify Premium account. Even created a new dummy account from a free Spotify Family plan.Any advice?

Please add YouTube Music to Sonos Voice Control.

My Sonos beam 2 has been working fine, I recently updated my tv and reconnected the Beam, sound works fine but my Alexa has stopped working, I have tried turning the mic on by touching the beam but it does not turn on. The app says Alexa is connected