Skip to main content

The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2581 Topics
S
Saz64Contributor I
asked in General feedback and conversation
Returning my Move 2 and bracket

After disappointment with being unable to connect my £500 Move 2 and bracket to my app and existing whole house Sonos system i am trying to return. printed off labels packed back in box however the instructions given and illustrations do not match the UPS form so how on earth do i return? can I just stick label on boxes and take to UPS store?

170
S
L
LATexWillContributor I
asked in General feedback and conversation
Roam Replacement and Support

I have purchased 6 ROAMs over the past couple of years.  3 of them have completely died and not rechargeable.  I was able to speak to customer support before the app change and have had one replaced.  I am trying to get the other 2 replaced but cannot get through to support.  Wait times over the past few days have been 145 minutes, 75 minutes, 80 minutes, and 60 minutes.  The Live Chat is mostly unavailable.  The one time I got a live person, they ended the chat mid chat and no I didn’t go idle for 5 minutes.  The one time I waited 75 minutes and got a person, they disconnected me after 3 minutes of conversation.  Please let me know when you have time to help me.  Thanks

390
L
P
Patjuh76Contributor I
asked in General feedback and conversation
Manage Network gone

Hallo since the latest update manage network is emty i cannot add it also when i go to my device its not showing a network.  

533
N
K
KVBESQContributor I
posted in General feedback and conversation
Customer "Service" is Unbelievably Awful!!!!!

I currently own more Sonos products than I can count, at least 15 to the tune of probably $10k. They have been reliable for the most part and, in the past, when they were not, I simply called Sonos and the unit would be exchanged for a working one in a simple quick, understandable transaction. The last time I had an issue was several years ago.Fast forward to the present. Without question, the absolute WORST customer service!!!!! I recently purchased 2 Roams. The charging wire on one of them was defective. I called Sonos to replace the wire. Very long story short, after over an hour on the phone which included the necessity of a video over my phone to show the defective wire, Sonos told me I would have the wire within 3 to 5 business days. 10 days later - nothing. I called again and spent more than 2 full frustrating hours on the phone with 3 different people 2 of which disconnected me and did not call back. All three representatives asked me  the same exact questions at least 10 times

2213
B
T
TPARASContributor I
asked in General feedback and conversation
True Tune problem

I performed the true play steps but it doesn’t save the information 

210
T
M
Mikeyj771Contributor I
asked in General feedback and conversation
new software

I listen to my tuner radio stations a lot, after new updates both recently played and favourite stations do not work, something went wrong message appears. I can still get the stations to play by finding them again but it is a bit of a pain. I would love to go back to the previous version if possible, at least it worked, come on sonos get it sorted.

320
M
R
rick_65Contributor I
posted in General feedback and conversation
New App

The new app is terrible and very frustrating to use!  As a previous Beta tester, I can’t believe this new app was beta tested because there are so many things not working as well as the previous version. Specifically, loading the app is taking up to 15 seconds to come to life; the speaker group does not default to the previously selection and the volume changes with too much latency with the delay irritating. I would love for someone to point out what I am doing wrong or for the app to be fixed ASAP!

160
R
B
Beez82Contributor I
posted in General feedback and conversation
Sonos alternative

So I'm fed up with hardware being forcibly outdated and then an app released which removes functionality and is basically pushing UAT to us consumers. SO... what is the alternative to Sonos? There must be a better platform who respect their customers!!!???

2414
P
A
AC511Trending Lyricist I
asked in General feedback and conversation
New update making my life difficult

Why are you not giving customers the opportunity to go back to the previous app version ?stating that it with take months to sort out the vast amount of kinks is just a huge disservice to your users. There are so many things that my system is unable to do. Half off the network. Can't add voice support. Alarms.. the list goes on. 

160
A
J
joemorgensternContributor I
posted in General feedback and conversation
updated app

How could Sonos have released such a disgracefully flawed update? Or is this an undiagnosed case of corporate suicide?

273
J
S
SandraEContributor I
posted in General feedback and conversation
Alarm on New App

I am aghast that the new Sonos App does not feature an alarm. The work around is to set the alarm using a laptop or computer. It is totally impractical in bed at night to set it up that way. I like waking up to music from my Sonos App, and I am going to miss it. I thought an upgrade was meant to be an improvement, but I wouldn’t have upgraded if I had known how bad it was going to be. I suggest you facilitate going back to previous App.

3562
L
D
duraaceContributor I
posted in General feedback and conversation
Sonos app issues

I’ve been using the latest update today, and I have to say it’s working the best I’ve yet experienced. They’ve actually got it working all quite well!!

200
D
N
NollindProminent Collaborator I
posted in General feedback and conversation
Sonos App: Never Finished? You Mean Never Started

I just had to highlight this seemingly bizarre and absurd response from the (equally bizarre and absurd) AMA.An app is never finished? This app seemed like it was never started properly.The way this is described, it sounds like the design team was slaving away for years on the new app and decided to just ship it. Yet when using the app (especially the iPad version), it feels like the design team only spent a few months on it at most.You need to stop spouting stuff like this to try to justify the intentional release of an incomplete product that you were fully aware had numerous issues but you decided to ship anyways.Just admit you messed up pushing the release and apologize. Be human about it. That’s the first and most important thing you can do for customers, so that you can start this relationship over…because for some people it is over.PS. You also might want to put one of your Community Managers (ie Keith) in charge of speaking to your customers in a human voice for you because you

640
N
B
Billbee789678688Contributor I
asked in General feedback and conversation
feature request -Sonos desktop app

The desktop app not being able to rename devices or pair to them is just silly in 2024. Could we get the same admin and setup features on the desktop app as the mobile app? At least if the computer is on WiFi then it should be able to function the same as the app this feel archaic currently.

211
N
T
Tony McMillnContributor I
asked in General feedback and conversation
sonos1 app should be upgraded to NEW SONOs app?

I recall when Sonos 2 was introduced older products would be functional only under Sonos 1 and that Sonos 1 would not have updates.I have been using the two without a problem, is the update of Sonos app only for Sonos 2?Will the new Sonos update operate the functionality of both Sonos 1 and Sonos 2?Thanks in advanceTony McMillen 

190
T
N
Nathan BremerContributor I
posted in General feedback and conversation
Sonos App

I've had a Sonos system in my house for 10 years and there are lots of reasons why I will continue with it. But the Sonos app sucks and has always sucked for the past 10 years. Why is it so bad? Why won't anyone fix it?

201
J
P
Papyrus33Contributor I
posted in General feedback and conversation
L’Horrible nouvelle App Sonos

Nouvelle app sonos🙄☹️ encore une fois les développeurs ont frappé, le changement pour le changement et le confort des utilisateurs passe au second plan et impossible de revenir à l’ancienne application . Il faut se révolter et faire pression sur Sonos pour nous laisser le libre choix de revenir vers l’ancienne app . Moderator Note - Translation by Google:New sonos app🙄☹️ once again the developers have struck, change for the sake of change and user comfort takes second place and it is impossible to return to the old application. We must revolt and put pressure on Sonos to give us the free choice to return to the old app.

630
P
S
Stevetk421Contributor I
posted in General feedback and conversation
THE END OF SONOS

superbia ante lapsum(Pride goeth before the fall) Reading you all and experiencing all these problems first hand myself, and the manner in which sonos is sweettalking this mess,  convinces me that sonos is doomed to dissapear  in the foreseeable future.I for one will no longer recommend or praise  this product to anyoneMark my words...

972
F
S
ShukkkersContributor I
posted in General feedback and conversation
failing registration

Arc and TV remote sync went bad. Lost volume control and could no longer mute. So I Factory reset the Ark but the Ark failed to register with my account. I tried several times with no success. I then noticed that my SonosID was not visible within the app so assumed the Ark didn’t know where to register. I logged out of the app and back in again and then tried the whole process of registering all over, this time it worked with no issues. 

580
S
B
bkkEnthusiast II
posted in Owners café
Where is the link to the AMA session today

Does anyone have the link to the ask me anything session today at 11am PT?

169134
U
W
William_59Contributor I
posted in General feedback and conversation
Sonos App as of recent update will not let me access my music

I upgraded Sonos and it is not working it says it cannot access the music on my computer which I could access prior to this update. (I am on an Apple iMac)1. I was on hold for over 1h and 15 minutes before I got to speak to someone.  2. After spending more than another 30 minutes on the phone, the support person told me I needed to make sure my iMac was using SMBv2 or v3.  That will fix the problem.3.  I am now on the phone with Apple and they tell me there should be no problem that Apple Software is compatible with those versions based on the OS version I am running.   They are continuing to help, but it seems like this is a Sonos problem.4. Apple support tried to help but said this is not a Mac or OS issue it is a Sonos issue5. I do not want to waste another 2 hours wasting my time, so please tell me how to resolve the issue.

653
T
S
Sarasota MikeContributor I
posted in General feedback and conversation
the new app

The new updated app   S U C K S !!!!!  Why do you people keep changing stuff. Everyone was pissed when you took away our “On this Mobile Device” option. It took me weeks to figure out how to play my stored music files. Now you have changed the app COMPLETELY !!!  I can’t find anything.                       I HATE IT!!!   Please give your customers (the people that spend THOUSANDS of dollars on your products) an option to update if they wish. So far, I have not read one positive review about the update. I want the previous version restored !!!! 

190
S
C
CalderContributor I
posted in General feedback and conversation
Sonos App

Your new Sonos app does not work properly I have made two phone calls and two online chats and getting nowhere 

261
T
S
SBarnesContributor I
posted in Owners café
local area network issue w new app

Has anyone at Sonos stepped up and acknowledged the problem?  I have 5 ARC, 2 Beam, 4 Subs that I can’t use now.  Hello Sonos where are you????

291
P
C
CranalopContributor II
posted in General feedback and conversation
Easily reproducible app crash

Open AppClick the 'Settings' cogClick 'Manage' but quickly press the settings cog again (before the 'slide in' animation of the panel completes)Click anywhere - crash Testing in release, brave and couragous.

260
C
Terms & ConditionsCookie settings