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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2366 Topics
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GripperContributor I
asked in Owners café
Limited Time Upgrade Offer

Just noticed my Pair of One SL's and Move have had their 15% Upgrade Promoted to a Limited Time 30% Offer. For Arguments sake, say the offer ends on 29th February, if I do nothing, my upgrades go back down to 15%. What if I add the Upgrade to my account, whilst at 30%, Come the 1st March, will it still be at the higher percentage, I hope so, as I don't have the funds yet to upgrade 😟. Thanks in Advance.

2955
Mr. T
10 months ago
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liamplumberContributor I
asked in General feedback and conversation
hi. I had my sonos arc stolen, its not showing on my s2 app but is my alexa. can i stop it from working?

hi.  I had my sonos arc stolen, its not showing on my s2 app but is my alexa.  can i stop it from working?

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Stanley_4
10 months ago
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GilhooeeContributor I
posted in General feedback and conversation
4 years, 2 apps, 11 components and nothing works

I own 4 play one, 2 play 5, 2 play base, and 2 sonos amps for architural speakers  and 1 sub.  My system has never worked well.  I  have great sound during the 10% of the time when system is not cutting out, skipping songs or losing signal.  I have a mesh 6 wifi system now so I unpugged my boost hoping this would fix the problem.  I have tried wired and wireless.  Nothing works!!!  I have a very expensive dud of a system that I am ashamed and embarassed to play when company comes over.  I even paid a "sonos expert" to come over and re-setup my sysem.  And that was a waste of $400.  I'm extremely frustrated.  I've been pulling my hair out now for 4 years.

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Stanley_4
10 months ago
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LumpycustardContributor I
posted in General feedback and conversation
Power socket by sonos era 100 wall mounts

Hello, I’m planning to install 2 Sonos era 100 speakers on wall mounts (fairly high up) and 2 new uk 3 pin power socket for each speaker. Has anyone done this before, and if so where’s the best place to locate the socket in relation the the  bracket/speaker to make the sockets inconspicuous? Ideally the socket would be hidden behind the speaker.Any pictures would be really appreciated.Thank you 

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10 months ago
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Maria_NContributor I
posted in General feedback and conversation
Sonos products in Revit and AutoCad form for designers and engineers

Hello, I'm a BIM certified architect and I also have experienced as an AV engineer. I have noticed that a lot of designers use your products but you don't really have any Revit or CAD models for them and that makes it hard for designer to integrate them and coordinate. I think it would be very beneficial for your company and sales to offer this service for your products and I can help you with that.

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T
10 months ago
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Mgg22Contributor I
posted in General feedback and conversation
no refund

Hi hoping someone can help. I recently bought the sonos era 300 bundle which contained 2 Sonos era 300. I ordered the wrong colour so I initiated a return as it was too late to cancel the order.I received 2 e-mails from Sonos. The 1st e-mail showing on how to return the items and stated on 1st e-mail to expect a 2nd e-mail with one shipping label, which I received. Sonos delivered 2 boxes, each box containing 1 era 300 so I printed 2 copies of the shipping label and attached it to each box and returned through UPS. I contacted Sonos live chat to explain I only received 1 shipping label and they advised that it would be fine to attached the same label to both boxes as it was part of the same order. Sonos Poland confirmed they received 1 of 2 eras but not the other one and there is no way to track it.Sonos have told me I will only be refunded for 1 Sonos era 300 that they have received and unless it is returned I won’t get a full refund. I’m at my wits end here. Sonos should have deliver

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M
10 months ago
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parker9901Contributor I
posted in General feedback and conversation
Sonos App: Mac App Store Request

Requesting the Sonos Mac app be added to the Apple Mac App Store. I’m aware the Mac app can be download directly, but requesting it be added to the App Store as well.It would be much easier to keep up with the frequent updates if users could delegate that to the App Store instead of having to manually apply them.This would also likely decrease inbound customer support tickets, as more users would have an up-to-date version. There are also a lot of unsupported 3rd party Sonos apps on the App Store which are likely also creating support tickets. And I suspect many users don’t even know about the Mac app.You’ve got frequent deployments, why not make it easy to take advantage of them?

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Airgetlam
10 months ago
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PK2Contributor I
posted in Owners café
Poor Customer service

I have 12 sonos products and I have been struggling to get good customer support.  Such a pathetic support where I am waiting for a supervisor to call me for almost 15 days even after I called thrice requesting the same to order two new 300. Such a shame of support.

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P
10 months ago
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RedNellyContributor I
posted in General feedback and conversation
sonos app

The app is not intuitive or user friendly.  The kit is expensive and should be supported by a better application. 

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106rallye
10 months ago
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SteveMBannisterContributor I
asked in Owners café
Unused Era 300 wall mount

I bought a white Era 300 wall mount last year but realised I didn’t need it.  I assume it’s too late to get a product refund.    I wondered if there’s a Sonos forum for selling it second hand or whether I should just use eg Ebay.   Any thoughts/ideas?

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Stanley_4
10 months ago
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DavidJSAvid Contributor I
posted in General feedback and conversation
Mesh Network

Hello CommunityThere are a lot of threads about Mesh networks, but this is a specific question about range.Due to on going connection issues I am looking at buying a mesh network.I think most of those on the market will suffice for me, but I do have a slightly unusual setup for one piece of Sonos that I need to ensure will still work post the change overI have a Gen 1 Play 5 in our home gym which is set up on the S1 app. The gym is just over 20m from the house/router (standrard wifi signal does not reach that far)The following set up works, and is reasonably stableI have bridged the connection to the gym via the garage. A BT disc at the front of the garage is hardwired to a powerline adapter at the back of the garage. In the gym I have the reverse. I get Wifi in the gym which allows me to control the Play 5 and the Play 5 is hard wired to the powerline I am looking at two Mesh options.  In speaking with Sonos, the TP Deco P9 was mentioned. This is recommended for thick walls (not neede

24718
Stanley_4
10 months ago
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dsmatwayContributor I
asked in General feedback and conversation
2 emails for one system

I had Gen1 and Gen 2.  Got MOVE2 as a gift.  My son set up gold Sonos app w his email.   Now those two new MOVE2 are not showing up in my overall system.  how to correct?

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T
10 months ago
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goeatwhateverTrending Lyricist I
posted in General feedback and conversation
Why is sonos the worst music streaming system ever?

Sonos is terrible.It is proprietary.It is slow to connect.It requires constant updates.It requires constant permissions.It is slow to respond.It is expensive and not worth the headaches.App is not intuitive.ound quality is mediocre.Sonos Roam was beyond the worst product ever!Community help is full of paid pit bulls who advocate blindly for this garbage system.I would like to sell it to some sucker but as I have more of a conscience than Sonos I would feel guilty.Fix your junk product or get out of the business!Sonos is garbage.Signed,Suckered Chap who purchased this Crap. 

34212
Stanley_4
10 months ago
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JemhawkesContributor I
asked in General feedback and conversation
new wifi network

Sonos - I've seen the posts from a couple of year ago have sonos really still not patched the products to adapt to a new wifi router? I cant connect sub and ones to my new network.... any ideas folks? 

2485
Airgetlam
10 months ago
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BrentoContributor I
asked in General feedback and conversation
streaming stops on Spotify

Sonos Move 2. When using Spotify free streaming service audio abruptly stops. When I press play it will start to stream playlist again only to stop again after a few songs . This DOES NOT appear to happen on all streaming services.   Any ideas ?     appear to happen on all str services 

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T
10 months ago
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sixoversixTrending Lyricist I
posted in General feedback and conversation
Sonos/Spotify Family sharing and Recently Played Playlist issue

When using the Sonos app with more than one user account in Spotify (Family Plan), there’s no way to tell what recently played playlist is part of which member’s account.The biggest issue we’ve been experiencing is the classic, one person is playing their music outside the home, but then someone at home plays a playlist from the recently played, and it cuts the other person off. Then a bit of back and forth stealing playing rights before figuring out what is going on. It would be great to add the Spotify user avatar or initials in a small bubble over the album/playlist art in any area of the UI where music sources from multiple accounts are displayed (ie - Recently Played, Albums, or Playlists).  

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10 months ago
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StephR77Contributor I
posted in General feedback and conversation
New Router connection problems

I get my full fibre broadband via a router supplied by my provider Utility Warehouse. When connecting to my playbar (which is connected via wifi and not ethernet) via my phone, after around 10 minutes the connection is lost and all devices on the network also lose connectivity. Connectivity can only be restored by restarting the router. I spoke to Sonos support who advised that basically the spec of the router is poor and the only way to resolve the issue is to upgrade the spec of my router or use ethernet.Ethernet is not an option and having spoken to UW they say their router should be fine. UW did say they could supply me with an Amazon Eero 6 Amazon eero Pro 6E — Wi-Fi 6E Router which effectively ups the spec (for an additonal £5pm).so my question isshould i just get an ethernet connection?go with the Eero 6?, orother?TIA

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controlav
10 months ago
Bumper
Bumper
posted in General feedback and conversation
Sonos v16

With the 16.0 update indicating a major update to the system, the release notes don’t really say anything. Come on Sonos do better!  Does anyone have any insight?—————In this update:Bug fixes and performance enhancements. System requirements changes:The Sonos app will no longer receive updates on the following operating systems. The app can still be used to control commonly-used features. iOS 14 and 15 iPadOS 14 and 15  System requirementsAndroid 8.0 or later iOS 16 or later iPadOS 16 or later macOS 10.12 or later Windows 8 or later Fire OS 7 and higher  

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K
10 months ago
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PMistryContributor I
posted in General feedback and conversation
Sonos delaying Refund Credit

We purchased Sonos Five back in October 2023.  We realized that it will not be compatible with our systems at home.  So we started the return process end of Nov 2023.  It took Sonos more than a month and several phone calls to customer service to send us the return label!  Finally we received the return label in mid January 2024 and we shipped the unit back.  Sonos received our package Jan 22nd.  And since then we have been calling every few days to ask for our refund/credit.  Its now February 13th - they keep promising refund credit will be sent by email soon.  The delay is due to technical issues in their system since January!!!  This is unbelievable behavior from a company like Sonos and so frustrating!!!I had requested a call back from their Supervisor - but still no response! Wish I had not made the purchase from Sonos!  My question is when can I get my refund credit?!I had seen Cory (Sonos staff) trying to help/answer a similar question posted by another customer.  Hoping he can

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Dogdad
10 months ago
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GbarberContributor I
posted in General feedback and conversation
Return Label

How do I get a return label after receiving the RO number two weeks ago indicating the label would arrive in a separate email. I have chatted, spoke with support on the phone several times. No one can tell me what the issue is and it is frustrating as I get told it will be taken care of but no one can say when. Last week I was told I would get it in maybe 2 hours. That did not happen. I have a case number if needed. 

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10 months ago
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MuzicGal5759Contributor I
asked in General feedback and conversation
Sonos Account Info (subscriptions, etc) completely reset this monrning

Woke up today, Sonos app completely reset, no favorites, no music subscriptions; will not let me add services to rebuild the account, error message: “Sorry this feature is unavailable at this time”. Signed out and signed back into the account, nothing worked. Anyone else experience this?

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106rallye
10 months ago
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SalenebContributor I
asked in Owners café
Can I merge two systems?

I have two systems on two different networks in the same house and I can’t seem to merge them on to one network?anyone run into this problem?

26143
controlav
10 months ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation
when you are FORCED to do these updates

As you can see…true play option is greyed out because I don’t want to do these updates and happy with the sound as it is.…spend a fortune on these speakers and you’re at their beg and call to do these ridiculous generic non descriptive updates. If you don’t you get penalized ….i have to agree with others that Sonos is starting to suck…. 

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K
10 months ago
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uniqueusername5678Contributor I
asked in General feedback and conversation
After YEARS, Sonos still cannot remove old/previously owned, etc Products from account list.

Literally STILL annoyed that Sonos hasn’t found a way, nor given a valid explanation as to why they cannot remove products from our online account. Somehow, the old sonos are still logged into my spotify and because I use spotify with my new sonos products, other people are using my Spotify account through their speaker system. Spotify nor Sonos want to take responsibility and it’s been pissing me off FOR YEARS. (Yes, I’ve LOGGED OUT everywhere, yes, I’ve changed my password, etc.) It seems like Sonos is just being lazy about a functionality.

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Ken_Griffiths
10 months ago
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RCapperContributor I
asked in General feedback and conversation
sonos can't connect

My sonos 1 suddenly stopped working & won't reconnect. Any ideas? I have gone through all steps on set up and nothing works

951
Airgetlam
10 months ago
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