The Community Corner

Purchased a lot of Sonos products in 2 homes. Recently had a brand new amp installed and it is defective. Went through hours waiting on phone for technical support, finally connected with them, diagnosed it and confirmed it was defective after almost another hour on the phone. Agree to send me a new amp, charge my credit card and they will credit me when I return it. OK fine Just received the replacement amp and it is a refurbished amp. So I get a refurbished amp for a defective new unit I just purchased. Trying to resolve and email response says it may take 2-3 days. Might want to think twice about your options when choosing a supplier.

When did we - as customers of Sonos - become employees in their Technology department? There are so many issues plaguing this product recently that we are expected to solve ourselves:Audio skipsUnable to join existing Sonos systemError 913 for Windowsetc. etc.Despite following all the suggestions proposed by Sonos, nothing fixes these issues.Also, god bless all the techies that join the community chat but most of us - I would guess - are not that tech inclined (re-routing, add a new path, etc.) and cannot implement the suggested tech tips.Since when did we become Sonos tech employees expected to solve our own problems each time this company rolls out a software update that meeses up a system that seemed to be working perfectly well before said update?Unfortunately I’ve already invested in a bunch of their products (when they used to work) and now am held hostage hoping that the next update will solve the issues they created with the previous update.I have never experience such a busine

Since the catastrophic release of the “new and improved” app, we have seen less and less engagement from the Sonos staff who “look after’ this forum.   @Mike R H @Corry P @Jamie A @Sotiris C.   - we get this is not your doing, and you have been placed in the difficult position of dealing with an angry tirade of problems that you cant do anything about.    I am sure much of your job satisfaction comes from solving problems, and currently you cant do that.I also understand that you are conflicted, with a Management team who clearly are not putting customers first, it is unlikely they are going to be sympathetic to you if you stray from the ‘party line’.I hasnt gone unnoticed that your engagement with the community has dropped dramatically, some of you have not posted or replied for as much as 10 days, others more recently but much less than we might expect.   And I am sure thats because you dont really have much to say.    Other than moderating the language and shutting down the ‘sue the

I saw a note that said something likealarms by late May queue management by Juneanyone have this list? I’m guessing these are new releases in Jira.   

So I’ve sorted my previous issue regarding loss of sound and lagging.when I want to play an lp I have to open the Sonos app, click on line in, press play, open up the system icon, put a tick in the box next to soundbar and then apply. Is that normal? Is there a way of having that ticked by default so that you don’t have to keep doing it? There are 2 things when the system is opened up - one I assume is the port, the other the sound bar. It just seems very long winded .Thabks

I've emailed the ceo email twice with a specific question about pocketcasts being broken in the new app.  Each time they have taken days to reply, buit all that came back was the exact same copy and paste email about taking feedback seriously and outlining the update roadmap.  Nothing at all about the content of my email. Is this everyone else’s experience too?  Why wait days if the response will be the same as an ‘out of office’ auto-responder would do. This all just adds to the impression of tone-deaf arrogance.  I’m happy to wait for a response, but at least make it nominally relevant.

Just received an e-mail asking me to part with £440 for the new headphones. When my entire Sonos sound system is barely functional thanks to the new app. Is this company for real? 

For over a year I have been escalating repeatedly that my Sonos Controller App on my Mac no longer would automatically update.  Instead I had to uninstall my Sonos app on my Mac and reinstall it and then reconnect my Music Library.  Then and only then it would index my library with the current changes I made adding music and new playlists.Earlier in the week when I installed the new mobile App and tried to play music it couldn’t find my music I had played the day before because it wasn’t connected.  I went to my Mac and opened the Sonos Controller App and to my surprise it apparently updated automatically when it had disconnected after downloading the new Mobile App. I was truly impressed that Sonos actually had responded and fixed the problem of automatic updates on macOS versions beginning with Ventura and still was an issue with Sonoma. While the process was annoying and took extra time to index the entire library rather than just adding the changes, it was simple enough. But I was

Seriously guys, what have you done?No way is it stable.Navigation is terrible.A lot of the old features are missing.it looks like a half baked attempt at the Apple Music UI.You’ve made an average app a terrible app.I’d recommend pushing the old version until you’ve sorted this one out.

WHEN WILL THE DISASTER OF THE UPGRADE BE PUT RIGHT?

How can you disable the ads being displayed on the Sonos app?  The x does nothing. Just prompts a banner to order them, How do I get rid of it?  Ads on a app, please get rid of it. 

Sonos straight up sucks a**! You literally can’t do anything with this new app!!!!! Change volume? Nope, search for music? Change speaker config? Nope! Nothing!!!  yet the CEO who clearly is in way over his head, just denies it and tells his customers that they are too stupid and don’t realize what they have! Typical uneducated liberal elitist! He clearly is too stupid for him to hold his position, which is why the company has tanked under his “ leadership”!!!! stay away from Sonos, it sucks and is way overpriced!!! Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi just sol the system one day craigs list! Now I will look for sustem that the company cares about you. Not at Sonos. anybody have any thoughts?

Has anyone in Canada considered a class action if they don’t get rid of the new app which appears to be a marketing or advertising (or both) money grab?

Trop pénible,le bluetooth systématique pour la reconnaissance des produits,aucune fluidité,plus de minuterie de veille ?? Superbe....c'est très pénible,en restant très polie… Moderator Edit: Google Translate- Too painful, systematic bluetooth for product recognition, no fluidity, no more sleep timer?? Superb....it's very painful, while remaining very polite...

Why didn't the developers conduct a BETA test prior to rolling-out/pushing the latest Sonos  App?  ...Is there a way to revert back/restore/restow the previous app?In which this case the previous app was most effective & user friendlier..    I like to know who sold the ideal to the corp/CEO’s?  

Will SonoS be coming out with a touchscreen unit streamer that has an Album display like the Eversolo DMP A6? I have just returned an Eversolo to Amazon as it kept losing connectivity (Dropouts). I am considering a Cambridge Audio CXN100 as an alternative?

After an automatic update to the new Android App, 80.xxx..., I understand that the alarm and snooze functions have disappeared. But additionally my Sonos favorites (podcasts) are unplayable. When I search again for a favorite podcast, I can see its chapters in the found podcast, but adding it to my favorites and trying to play it out of my favorites list always and without exception leads to an unspecific error message. On my wife's Poco mobile, the new app every time crashes right from the start. This is truly the shittiest update I have ever received!

As a longtime Sonos customer I am extremely disappointed in this latest Sonos App update.  Frankly, it is a ‘buggy’ mess!  No timer, room selections don’t lock and select “by themselves”, music selection non-functional, the list goes on and on. There should have been much better beta testing before putting this version into production.  I wish I could undo this update. 

1) With the new app I have lost access to  Music library On ny NAS.i cannot search in YouSeethis makes all my investment in sonos speakers useless.Give me s2 back. 

Does anyone know or has looked into the Consumer Rights Act concerning Sonos? Willfully and deliberately vandalising a product by releasing an unfinished software update rendering the product unusable surely must be covered by consumer rights. I've tried raising it with Which? and The Guardian but haven't had a response. I emailed the CEO address and got a boiler plate response with no links in it. Sonos' behaviour in all this has been truly shocking.

After The upgrade….impossible to reconnect Sonos Era 100 and a Sonos Move. Background: my WiFi network also migrated and is now using WiFi 6 standard. Both products just don’t want to connect to the network. The systematically go for an extender (even when I tell them NOT to connect through an extender). A bit frustrating when you arrive in a loop in the app…. Resetting to factory settings not helping either…So Sonos, what should I do?     

Could you please stop sending father's day promotions as mine passed away

Hands up if you HATE THE NEW APP ti the extent that you would be willing to ditch SONOS altogether, I know I am!!!!

Hi,I never had an issue with my Sonos System and I never had to ask questions since the system ran smoothly for me since the early days in 2005 with my ZP100.  I am writing now since for some reason this update and new user interface has been an epic fail.  I’m sure you’ve had many questions regarding user interface since the new app was introduced.Key issues since new app.Adding to que is gone. No option to clear que. rooms will play automatically if que is still listed in respective rooms ( odd). was this on purpose? Loading time is ridiculously slow or eternal. Limited Sonos favorites , never had this as an issue before. Not able to add one song to current que  while playing current playlist User interface was fine the way it was why revamp the whole thing and make it a cluster for the Sonos community?Recommendations:Revert to the  old version user interface until you fix all the bugs or most of the issues that make the app functional,  Most IT teams would validate and test to clear