Contributor I

Music Library Folder Issue Solved After Recent App Update

Forum|Forum|2 years ago
May 21, 2024
2 replies
2258 views

The recent (2024) update to the Sonos App left the S2 app on my laptop computer, but deleted the definition of the Music Library Folder. I repeated got Error 913 when I tried to recreate the path to the folder. Sadly, the update did put the new app on my iPhone and the interface is a mess. But it cannot access the Music Library either, although my various Music Services work.

I did an online Live Chat with Sonos but after learning that the new app needs SMB V2 or V3 (Server Message Block). I was told how to turn off version 1, but not how to add SMB V2 or V3. The problem was not solved. So that’s the first issue - you must have a correct version of SMB to support the new iOS app. It may be related to why I could not recreate a Music Library folder too.

Here is a short 3 minute video that show you how to update SMB protocol to version 2 using PowerShell.

After several more unsuccessful attempts to chat live, I gave up and waited an hour on the phone to talk to a Sonos rep. That person was very patient and gave me the rest of the solution: a new local Sonos user account had to be created with Full permissions to set up the Music Library folder. This user account is only used when “Adding” a Music Library Folder. (I assume probably to change it too?) Of course, the Music Library Folder must be correctly set up as a “Shared” folder.

My Music Library is on a external desktop drive connected to my laptop with a USB port. When I have defined the Music Library in the past, I always selected “folder or drive connected to my computer”. The Sonos procedure was to connect to a network drive (NAS). I don’t know why that was different but it worked.

My Sonos S2 Music Library is now working again.

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Y

Yauch

Lyricist I

Thank you for waiting to speak with the Sonos rep, as well as posting clear, detailed instructions! This solution worked like a charm!

E

EPic

Trending Lyricist I

Ok that was what Sonos Help Desk made me do as well.

Now I have my original account (with email address and password), the new Sonos User Account (able to create one without email address but just password) and if you google enough about how some luckier ones managed to solve the problem, also “Sonos Wireless HiFi System”

I gave all three the proper sharing permission. Does not work.

My music folder is in a SSD drive within my PC. Funny enough, a few weeks ago when I had issue when updating to the infamous V80 mobile app (another half day wasted), I had to switch to NAS and the problem was fixed. (so the exact opposite it was not a NAS but it worked then) Now if I keep choosing NAS, it won’t even let me continue.

So switching back to “another folder or drive connected to my computer, it let me continue to add my music folder to Sonos Library. But same Error 913.

Incidentally, with two account users, is Sonos S2 specifically looking for the new account - when I sign in to my computer, am I signing in as myself as well as the sub account or do you have to somehow tell Sonos to look for the subaccount. It didn’t ask me.

Thanks

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