Feedback on New App

I can’t believe a reputable company of this size would put out an app with so many issues, and such terrible planning and communication.  If they are event a half-way decently run company, anyone involved in the app decisions, planning, project management and sponsorship should not have a job anymore.

Look at the string I was heavily involved with on this site, called “The Latest Sonos Update”.  Maybe this link will work, too.  I listed a bunch of steps and seems to have worked for most from what I can tell.

https://en.community.sonos.com/topic/show?tid=6893475&postid=16728703&utm_source=community-care&utm_medium=systememail&utm_campaign=en-new-reply

@gmbardman,
You’ve mentioned a number of things with the new Sonos App, many of which are working for some users (myself included). I think you’re saying that your streaming services are working, but you have issues accessing your local music library.

The new Sonos App now supports local libraries that are shared from your MAC using the SMBv2 (or higher) protocol. So you may need to change your library share to comply with those new requirements.

I ‘suspect’ that the MAC shared library is ‘perhaps’ currently using either the SMB v1, or ‘http’ protocol at the moment and if that is the case, you need to change that.

I’m not personally familiar with MacOS to walk you through the necessary steps for setting up the SMBv2 (or higher) share, but hopefully you can find the answers to that via an online search/youtube etc. 

A similar problem exists for some Windows users too and here is a link to assist those users…

Adding a Windows SMB v2 Share

I haven’t really mentioned much about the apps functionality.  I hardly use it.  I use spotify so I don’t really need any of those things from Sonos.  I was helping people to get titheir systems connected with the new app. I am not, nor have a really ever been, familiar with the “non-core” functionalities of Sonos.  I also am only an apple person in that I use their phones and iPads.  Never had a mac book and never liked apple music.  

I have been a loyal and expansive Sonos customer for well over 10 years spread over a myriad of Sonos products over two separate systems in two different homes.   While I love the quality of the products and the flexibility of the services that Sonos offers, my experience has not been without more than my share of frustrations, the most recent of which is the new Sonos iPhone app.    The cardinal rule of updates/upgrades is they should never be a step backwards which unfortunately is the case for the most recent Sonos iPhone app update.   This I believe is particularly true for users that play music from their personal music library (in my case nearly 12k songs) rather than from a streaming service.    My list of grievances includes, but is not likely limited to the following (from the standpoint of someone that only plays music from their personal music library located on an NAS):

1. The app is not nearly as user friendly - Capabilities are hard to find and at times not available as best as I can tell;
2. No bar at the bottom of the screen where you can access your music, system, setting, etc.;
3. Can no longer mute an active speaker other than by sliding the volume bar on the speaker selection screen;
4. Can longer see music queue (message that it is empty);
5. Can no longer concatenate genres, artists, etc. (i.e. adding to end of queue when creating a playlist on the fly);
6. iPhone app does not pick up selections (e.g. speakers) made on other IOS devices;
7. When going to a second home/system, you have to reset up the system manually rather than having it happen automatically; and
8. Higher level of system glitches than previously experienced.    

I am sure more issues will crop up, but to some degree I am relying more heavily on my other IOS devices which I have not updated and don’t plan to anytime soon.    I will admit some of these issues are inconveniences or annoyances, but there are still way too many of them and in some cases are true steps backwards.    Hopefully these issues can be addressed sooner rather than later.   That said, I am disappointed that Sonos did not think this update through more carefully.   

Excellent summary!  Thank you for putting this together.

I have been reading these threads- my library never appeared so I am basically without playlists and access to my 4,000+ songs.  I usually play only my playlists every day, all day.

This is very frustrating but to make matters worse, there has been nothing but silence from SONOS.  

That’s to bad.   I can still access my library including playlists.   On the Your System Home Screen.   Just have to scroll down to Your Sources.   My library is on an NAS.   

I believe the Sonos engineers are making an incredible product, that the Sonos software team are screwing up every chance they get. 
Software updates every week prove my point. 

Also just noticed that there is no a-z on the right hand side of the Artist, Song, etc. listings when you are accessing your music library to assist in navigating your music library which is a pain when you thousands of songs and hundreds of artists.   

I’m in total agreement. The app update is a disaster.