Feedback on New App

Like many on this post I have thousands of songs in my music library stored on the drive on my iMac that also houses the Sonos app for MacOS.  Unlike some of you, I do not understand the SMB protocol issues nor how to determine what protocol is used on my iMac nor how to change it to comply with the New Sonos App requirements.  As I (ignorantly) updated my app to the New Sonos App I now have no access to my music library, only subscription and other services in the new app.  I have 13 Sonos devices/speakers in my home and the New Sonos App has made them worthless unless I want to listen to add supported Sonos channel selections.  I hope others will complain to Sonos about this incredibly poor upgrade process on the Sonos side!

My sub and speakers stopped working. What is the Sonos process for filing a warranty claim. The components are less than a year old.

Another issue with new Sonos iPhone app when listening to personal music library.  When coming to the end of a playlist you can’t just restart.  In fact you have to restart the app and reselect the speakers you want to be active.  

Why is no-one from SONOS responding to these threads?

Accessing and using music folders in the new app is significantly worse with the new version.  An example below, image one is taken with the old App (on my wife’s phone, thank goodness she hasn’t updated yet):

You can see a ‘play’ button to play the whole playlist.  On the new version of the App:

There is no ‘play’ button anymore, so you can only play tracks individually.

This is a community forum, if you look at the header at the top of the page. It isn’t, unfortunately, the direct communication with Sonos support, or even Sonos management. 

To my knowledge, the only Sonos folks who are in these boards are Sonos moderators, and I suspect they’re having trouble keeping up with the volume of posts at this moment. 

This is only partially accurate.

Sonos appears to support local libraries (via the NAS workaround) _IF_ the library is being shared via a specific version of MacOS. I have a Mac running Catalina that was, until this update, accessible from an S2 system comprising two Sonos Ray devices and a larger S1 system that I intentionally downgraded to S1 last month to avoid this sort of drama). MacOS is, as it always has been, sharing the library via File Sharing and SMB 3.0.2 - verified via Terminal.

Since the latest update, the S2 Rays cannot connect to the library. I know how to specify a machine name and file sharing path in MacOS, so I’m not doing it incorrectly. Attempting to configure the library via the S2 app now results in an error message claiming the Mac is no longer running (despite the fact it very much is) after 10-15 minutes of supposed ‘indexing’.

I suspect that Sonos haven’t tested against Catlina, or have done a poor job with their new SMB implementation. In either case, something that was working perfectly is now unusable, and if not resolved in the forthcoming update, I’ll be selling my S2 kit and moving over to Denon or others. Forced removal of product functionality is completely unacceptable, and it’s laughable that Sonos feel their approach to this update or their response to the fallout are in anyway appropriate. I’ve tolerated a lot of issues with Sonos over the years, but this is entirely without precedent and, if unresolved, I’ll be pursuing them for resolution via every possible avenue.

Notwithstanding the universal sentiment that the new Sonos app update is a disaster, Sonos just upped the ante.   A week or two ago I was pinged by Sonos to update to the “new and improved” version of the sonos app for my iPhone which i unfortunately dutifully did.   Big mistake as many of you have found out.    The only saving grace is I have 3 other IOS devices that still ran with the old version of the Sonos app.  Unfortunately when I fired up my iPad today the “new and degraded” version of the app had been automatically downloaded much to my dismay.    You would think that as much negative feedback Sonos has received about the new app that they would not be force feeding it to its loyal customer base (at least before this update) by pushing it through in a manner that gets picked through IOS’s automatic update process.   As a result I felt compelled to turn off automatic updates on my other IOS devices which is a pain.   What are you thinking Sonos?    It is time for you to do something to resolve this situation before you lose all you loyal customers.   

App updates (or not updating an app) are a function of iOS, not Sonos or any other app vendor.  Sonos cannot “push” an app out to a device, that is done by Apple via the App Store.  You can set your apps to not update automatically in the settings for the App Store.

I agree with Dave Steely.  No response from Sonos.  So disappointed.  My library is still misbehaving but thanks to Salami at least I have the library.  The functionality is nothing like it was prior to update.  I want the old version back- please!