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gmbardman
Enthusiast II
May 15, 2024

Feedback on New App

  • May 15, 2024
  • 21 replies
  • 502 views

Can someone from SONOS please provide an update?  I have 10 SONOS speakers which I love but are inoperable currently.  I have no access to libraries, Amazon and Apple play sometimes and the list goes on with issues.  Basically, I  can’t use.  I have no access to my libraries on my MAC as well.

 

I honestly believe this was a rush to market with no usability testing or any testing.

 

As I mentioned last night, I am very disappointed.  Everyone on this forum has invested lots of money on top quality speakers.  It is very disconcerting that the new app does not live up to SONOS reputation.

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    Sweet Uffda
    Lyricist I
    June 6, 2024

    I’ve spent many thousands of dollars on SONOS systems across two homes with over 40 components. The latest app was advertised as an upgrade. If I were a new buyer, I would run away from SONOS as fast as I could. I’ve never seen an “updated” app take a journey back to Version 0.1. It happened once at a very large and famous technology company and the VP got fired. The same should happen here. Why would you take a good functioning app, remove many of the features, make the remaining features difficult to find, and often not working, and put it on the market? Deception or incompetence? It tells me that SONOS doesn’t have a formal QA team. Or if they do, they should all be fired. I’ve spent 15 years with SONOS, and it’ll take 15 years for SONOS to regain my trust. It’ll be years before I spend another dollar on SONOS!

    IF SONOS wants to save their reputation and not lose customers, give users the opportunity to use the previous well-functioning app until SONOS actually has an enhanced & functioning new app.

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