When did we - as customers of Sonos - become employees in their Technology department? There are so many issues plaguing this product recently that we are expected to solve ourselves:
Audio skips
Unable to join existing Sonos system
Error 913 for Windows
etc. etc.
Despite following all the suggestions proposed by Sonos, nothing fixes these issues.
Also, god bless all the techies that join the community chat but most of us - I would guess - are not that tech inclined (re-routing, add a new path, etc.) and cannot implement the suggested tech tips.
Since when did we become Sonos tech employees expected to solve our own problems each time this company rolls out a software update that meeses up a system that seemed to be working perfectly well before said update?
Unfortunately I’ve already invested in a bunch of their products (when they used to work) and now am held hostage hoping that the next update will solve the issues they created with the previous update.
I have never experience such a business model.