Talk Sonos Products

Hi,We want to gather some details from people experiencing issues with playback of 7.1 LPCM audio streams on a Sonos Arc or Beam (Generation 2), via an LG television set. Specifically, when channels are playing from the wrong speakers - for example, but not limited to, if you hear dialogue only coming from the rear speakers, consistently.If you have experienced this channel mis-mapping, please provide, in this thread, the following details:Your LG TV model numberYour media source device name and model number or TV app that the issue was noticed on, and the name of the movie/show that was affectedModels of any other HDMI devices connected to the TV (if applicable)The confirmation number of a Sonos system diagnostic submitted while the affected media was playing and 7.1 LPCM was reported in the Sonos app.Thank you for your assistance.  

I couldn’t find new updates to this topic within about the last year so I am throwing this out there again for an update.  What music streaming services stream/play in lossless through Sonos?  If not answered in the first question, does Apple Music stream/play in lossless through Sonos?  Thank you.

I have multiple Sonos amps all connected to router via ethernet (and 1gb fiber internet service), and all music services I use work more or less flawlessly except Amazon Prime Unlimited HD which drops out/pauses/stutters frequently IF I START AN AMAZON PLAYLIST FROM WITHIN THE SONOS APP.  However, Amazon music plays perfectly on Sonos IF AND ONLY IF I either start Amazon on Sonos via alexa oir by aircasting from the Amazon music app from my phone.  But if I try to play anything from Amazon Music Unlimited via the Sonos app, it will not work.  Any suggestions?

The Sonos app indicated that I'm reaching the limit of albums I can add to "My Sonos".  Where did this limit come from,  what is it, and how can I save more albums?   It's not like I have many saved as it is - maybe 20 or so.

We are doing a full remodel and going to be adding Sonos.  We plan on having in wall speakers in living room, kitchen, den, and outside.  Wall speakers (or ceiling) require the “sonos amp” correct?  Other speakers, like sound bars, subs, etc., only require the “sonos port” correct?  Using sonos amp and port, we don’t need to also have a separate receiver do we? (yahama as example)?  Thank you.

Can I use something like This to connect a turntable to my Beam (Gen 1), and then be able to use it in my Sonos System? If not, why not?

I have a beam set up in a living area.  While it is fine for TV watching I want to improve my hi fi audio experience.  Would it be better to add a single Five or two Era 100s....I'm thinking that the two Era 100s might give better stereo definition...I don't have the space (or Money for 2 FIVES

Hello, I'm a noob (ie.clueless) when it comes to audio.Sonos have 30% off upgrade offer and I'm tempted to get a Beam 2 to replace my Beam gen 1. The arc is out of my price range :(So, I have a LG TV with eARC, but I watch all my movies via streaming with Apple tv. Streaming means there would be no eArc difference on that front, right?I also have PS5 and Xbox Series X and I'm wondering would the Beam 2 give me much improved audio over the og beam for the consoles? Would eARC make any difference there?What, if any others advantages would the Beam 2 give me?I have two rear Sonos ones for surround in my setup, as well. If that makes any difference.Thanks for any advice!

Hi everyone. I have two Sons Play:1 speakers and a Sonos Beam. I want to connect these to my Samsung Smart TV and use them as a surround sound system. I have been able to set them up as surrounds on the Sonos app but can only get the Beam to connect to the TV. Is it possible to get all three of my Sonos speakers to connect to my Samsung TV?

I pay for Soundtrack Your Brand and when I complained to them about how their Scheduling service doesn’t work with Sonos, and I have to use Sonos Alarms instead, I was told that they have problems with features on Sonos because Sonos doesn't support volume normalization for playlists. Sonos Alarms are not ideal, as they immediately cut off any song that is playing and then slowly start the new station listed per the alarm with the sound slowly moving to the designated volume. This is pretty jarring in the middle of service. The Alarms are made necessary because Sonos doesn't allow Soundtrack to play without using the Shuffle option, and when shuffling Soundtrack itself uses an algorithm for the shuffle so you end up hearing the same song multiple times, not matter how long the playlist is. It feels like all the features of Soundtrack are being limited because Sonos has its own commercial music competitor now, which is a real shame.

When I move my speaker from 1 room to another, unplugging and plugging back in, it disappears from my system, I then reconnect it by holding the connect button whilst I plug in. I follow the connection instruction and all works until I move it again. is there anything I can do to stop this from happening every time I move the speaker?? 

I have a small room with a wall mounted, head level Beam 2 and 2 x Play:1s on floor stands at head level on each side of the sofa, slightly behind my sitting position. The Play:1s add a lot of bass in sa mall room, I tried a Sub Mini but the room size doesn’t need it.I've ordered a pair of Era 100s using the 30% upgrade code and thinking of keeping the Play 1s purely as surround speakers and using the Eras as a stereo pair, facing the sofa, just for music playback.I've been listening to music using the Play 1s and Beam but thinking it's probably not the best way to hear music, with the ones behind me.Am I right in thinking that a dedicated speaker group pair of Era 100s facing me is the best approach?

Can I connect Sonos Era 300 and Sub Mini on Apple TV 4K?

Ok so I have the Arc, the Sub, the Amp and two in ceiling speakers and I use Apple TV for my streaming video and music.  I have just added 2 speakers (pre wired) in the ceiling of my patio. What is the best way to stream music to my patio speakers? I’d like to have a separate music tuner from my tv so I can still watch TV while playing music on the patio. I’d like to keep everything Sonos if that’s an option. Any advice would be appreciated. TIA, Todd-Orlando,Fl

I am wondering which products I should upgrade and in what order since I cannot upgrade everything at once. I’d rather do it gradually. My current system has 3 Play:1 devices, 1 Connect, 1 Play:3, and 1 Playbar.  I use a sonos connect with a turntable.  It’s not completely reliable anymore especially if it is used with a device that is farther away in the house. One of the Play:1 devices is connected to my router. I’d rather not have to do that if it was possible.  

Hi,I suppose that after the streaming from app is stopped the Ray will go after a while in standby mode or I’m wrong?Thank you! 

Hello all,About two days ago, I asked a question about adding existing ceiling speakers to my current set up (Beam2, Sub Mini & 2 Play One). I have been advised not to.I still want to use these ceiling speakers (independently of current Home theatre set up) as one of ceiling speaker is in a different room and it’s a pity not using it:)The cheap option I am looking at is to get the ZP100 as an amp for these speakers.1st question (maybe a bit stupid):  As ZP100 is quite old, do I need to connect it to my broadband via ethernet cable? or using Sonos bridge? or will it connect automatically to my wifi as any other recent Sonos product?2nd question: Is it ok to have my current home theatre set up on S2...and these ceiling speakers on S1?As I said, I have no intention (anymore) to group these speakers with my other Sonos products… I just want to use them because they are already there :)Many thanks guys

I want a small back speake to fill in the sound from my soundstage and will connect to my network easily !

I am interesting in upgrading my Sonos One speakers. Trying to determine if I should purchase 2x ERA 100's and a sub mini or 2 ERA 300's for an open concept room aprox 620 sq ft. Dolby Atmos is not a priority at the moment

Hi, my setup is: HDFury Vrroom, Panasonic UB820, Sonos Arc, Epson Projector. The settings on UB820, under “Digital Audio Out”: 1) Dolby: bitstream, 2) DTS: bitstream or PCM (same result), 3) Secondary Audio: Off or Auto.  When I play DTS-HD bluray, I get no sound.  On the Sonos S2 App, it says “silent 7.1”.  If I switch the Secondary Audio (on UB820) to ON, I get DTS Surround 5.1.  However, if I play Dolby Atmos bluray, I only get Dolby Digital 5.1, and no Dolby Atmos.  I can only get Dolby Atmos, if I set the “Secondary Audio” to Off.Any help is appreciated.Thanks!

Spotify offers podcasts, but I can’t find any in Sonos apps (iPad and android). Am I missing something ?

I miss the ability to control my sonos volume using my iPhones volume buttons.  Is the Sonos App dev team working on making this work again?  This was very useful.

Will lossless be avialable using Apple Music/S2 app on March 28th or just Dolby Atmos  Moderator note: We updated this article in October 2023 with new information below.Lossless music from Apple Music isn't currently supported on Sonos from the Sonos app or the Apple Music mobile app.Sonos currently supports streaming hi-res audio from Amazon Music Unlimited (which streams up to 24-bit, 192 kHz). In order to listen to hi-res audio from Amazon Music on Sonos (which Amazon calls “Ultra HD”), you’ll need to sign up for Amazon Music Unlimited. (Note: when streaming on Sonos, the maximum sample rate is 48 kHz.)You can stream spatial audio from Apple Music to Sonos speakers that support the format. Here are some more information regarding lossless and Atmos music:The Beginner’s Guide to Hi-Res Audio The Beginner’s Guide to Spatial Audio Listen to Dolby Atmos Music on Sonos

I’m working on a large system for a customer. 95% of the system is all in one large space. We have a mix of subs, Play:5, Fives, Era 300s, and and Arc. Everything that has a network jack is plugged into the network. The network itself is Comcast>Sophos>10 gig Netgear core>Unifi Switch > access points and remote switches. By remote switches I mean several 8-12 port switches throughout that are connected back to the Unifi switch. We are experiencing latency in using the app to pair zones, change music, navigate etc. Also, our players are randomly dropping offline. Here is the network map. Normally I only deal with Ports as sources so this one is a bit out of my usual expertise.  

Hi we are making our kitchen bigger and want to install Sonos cealing speakers and need to know cealing placement and how many to install it’s outlined in red it would be just for music.  And then the room outlined in blue is a bar room wanted seperate amp and speakers for that one also and would would like same advice.  Thank you for any help it’s appreciated.