Talk Sonos Products

Hi everyone.  In our basement we have our OLED, Arc, two SW and two Era 300s. We really love the sound.  We do have an issue with the room being a bit of a strange shape, so we thought about putting in a divider to wall off the theatre portion of the room. We would really like to use a fabric divider on a track that we can open and close, however the concern is this might not work well since the Arc and the 300s depend on reflecting sound.  Would they both still work effectively or would any type of fabric divider damping the reflecting sound too much? Would Truplay take care of this issue? Is there a different alternative we should be looking at? Thank you! Charles P.S.  This is the curtain we are considering: https://www.amazon.com/dp/B0CL43RX1M/ref=twister_B0CPY1XRT5?_encoding=UTF8&psc=1 

I have Android controllers and have been investigating rolling back to S1 in search of stability and the functions I got used to over the years which have now disappeared.I dug an old P5 and an old Android tablet out of storage and set up the S1 App on the tablet from the App Store and on my Win 10 PC from Sonos’ website.  Setup went smooth as silk (I didn't even have to power off my S2 speakers, everything on the same sub-net) and I now have S1 v11.14 build 572150280 on both my PC and the tablet and S1 v11.14 build 572151190 firmware on the P5.  Sonos Radio was there already and I installed Amazon Music, BBC Sounds and the excellent iBroadcast having spent 5 days uploading my library to it non-stop over my pitifully slow broadband connection. All these work perfectly and I thought I was on a roll.Then I went to hook up to my music library copies of which, for whatever reason, sit on two separate Synology NAS units, both of which are on ethernet connections. My S2 system runs off one o

I have owned a Sonos since they were featured on Queer Eye donkeys years ago. I have owned the original CR100 controllers and updated to the new series 3 years ago. How the f$%k do I select a different room to control without switching whats playing in my current room?I really hope all the people involved with the new app are burned at the stake. If asked, I now actively discourage people from buying a Sonos product. Cant even figure out on mobile how to change music… I have to go to the desktop app.  Associated Product: ---------------------------------Beam: BasementPlay:1: Basement (LS)Play:1: Basement (RS)Play:3: Basement StorageSonos One: Ellas SonosPlay:1: James SonosSonos Move: Jeremy Office (R)Sonos Move: Jeremy Office (L)Sonos Five: Kitchen (L)Sonos Five: Kitchen (R)Sonos Five: Living Room Sonos (RS)Sonos Arc: Living Room SonosSonos Five: Living Room Sonos (LS)Beam: Master BedroomSub: SubSub Mini: Sub MiniSonos One: Williams Sonos 

I posted this in another topic, but it seemed that it required its own topic, as I couldn’t find any existing posts about it: Yes, in addition to the multiple copies of albums, which appears to happen due to multiple artists on an album, the track listings are also screwed up due to multiple album artists. And YES, I HAVE “SORT FOLDERS BY” SET TO “SONG NUMBER”.  Just wanted to clarify. The track listings are now sorted by the “Artist” meta data and then the track number.  Here’s an example from my library from Tha Alkaholiks album “21 & Over” - this is the order of the tracks listed and the Artist metadata, so you can see how the sorting is broken by sorting on the Artist.  All the meta data for these tracks are fine - the track listing is displayed correctly in the Apple Music application, but here’s what Sonos displays for the track order: Track 02 - Tha AlkaholiksTrack 03 - Tha AlkaholiksTrack 04 - Tha AlkaholiksTrack 08 - Tha AlkaholiksTrack 09 - Tha AlkaholiksTrack 07 - Tha Al

Why is the new app so bad. I can’t clear the queue of music. Does any one know how to do this. Very frustrating.   

Hi folks; I have a restaurant with 6 Sonos One’s in the dining room. They want to have the option of using a stereo line level sent to the Ones rather than the app. Is the AMP an option? Is there a piece of (3rd party) hardware available to stream to the One’s? Maybe a raspberry pi?The AMP would be great because then I could get them to add a couple of subs.Any thoughts would be greatly appreciated! TIAGlenn

So the following note has been added to the SONOS support topic Use a NAS drive with Sonos. Sonos app version 80.0This setting is not currently available in the Sonos app for iOS or Android, but it will return in a future update.They are forcing the update, and there's no Music Library option in the system menu anymore. This is very frustrating. Very sloppy software development. Is complaining to support my only option to get this enabled again? 

Das ganze System mit 9 Komponente lief miserabel und nun habe ich den Boost abgeklemmt…. Und es läuft!  Moderator Note - Translation by Google:The whole system with 9 components was running poorly and now I have disconnected the boost... And it works!

I want to create 3 standalone zones in my house and needed some confirmation if I have the right Sonos equipment:Zone 1 - ARC with Sub and 2 Ceiling Speakers + AMPZone 2 - 2 ceiling speakers and AMP (This zone can be tied in with Zone 1 if need be)Zone 3 - ARC with Sub and 2 Ceiling Speakers with + AMPThanks 

the app shows no system found and then crashes.All the time. 

Same question came up a few years ago in this support channel. Updating seemed to have resolved the issue for him but it dosnt seem to be for me. Anyone experiencing the same issue or have a solution for this?  GOAL: Pioneer DDJ-SX > Connect > Playbar

Trying to understand how some of this works. Here is what I know:The Sonos mobile app now supports Lossless audio when playing Apple Music as the source (to supported speakers). It will display a “Lossless” badge to confirm this. Airplay does not support lossless audio, so playing from the Apple Music app and airplaying to Sonos speakers will be lower qualityMy question is… If I play the Apple Music app on my Apple TV 4K (connected to Sonos Beam), it shows that it is playing Lossless (on the tv screen - the sonos app simply just shows that the source is TV HDMI audio).Is the Beam getting lossless audio? More importantly, if I then group the Beam with my other Sonos speakers, will they all then get lossless audio?

So my App (running on a Samsung S21 Ultra) doesn't always show the correct song being played through my speakers. If I pause and then restart, it updates and shows the correct song.Any ideas?

After so many problems with the new app this summer, here’s the latest. There’s no volume control for my alarm. It disappeared when I moved and switched internet service this weekend. Additionally, I’ve had to move twice this summer and find the Sonos app tedious because it has to reset with each new location. Anyway- is there a way to get volume back to my alarm without yet another reset?

I put 3 Sonos beams in a customer’s house connected to 3 Samsung tvs. The tvs are customer supplied but we’re brand new in the box. All 3 tvs are giving an error of something unidentified in the earc port at random times. The beams are the only things connected to the tvs and when this error occurs no audio plays. I have factory reset the beams, replaced the hdmi cables, talked to Sonos tech support and submitted diagnostics, and had the customer’s reach out to Samsung to see if it was a tv issue. I find it really weird that all 3 are doing the same things. Any suggestions before I pull my hair out?

Hi, I have two Move 2s set up as a stereo pair.I have noticed that only one of them has the mic light on and that the other doesn’t. The the one without the mic light also does not have the small dot light on the front illuminated.Is this normal?If the mic is not on will the Trueplay autotune still work for the pair?Thank you. I can’t find the info on the site.

Is it possible to cast/play music to my S1 speakers using my streaming service app? If not, then is my only option using the S1 app?When I use the S1 app and try to access my streaming service (currently Amazon Music), and I use the “search” function, it doesn’t return the same results as in the Amazon Music app (sometimes it misses a few results).Is this maybe a problem with how Sonos S1 and Amazon Music work together or does anyone know a better way of using the S1 app?Thanks!

3 x issues with my 2 month old Era 300 all was working fine for a week or 2 then lost Alexa tried the fixes on the community chat to no avail, 2nd issue is when the speaker is unused ie over night you can’t use the app to start any music at all you have to talk to sonos “hey Sonos play music” and then it works, but still take ages to show something is playing in the app. Yesterday nothing at all couldn’t use app to do anything. Today it let me start from the app and this brings me on to the 3rd issue, I have 4 other speakers all work fine but today when I started playing the Era 300 it stopped all the other speakers. I can start playing music on all of my other speakers but as soon as you start playing on the 300 they all stop playing one by one weird 😩 anyone had or have the same problems? Was on phone to technical for 1 ½ hours on Monday still couldn’t sort so now waiting for someone else from technical to contact me. 

I wanted to expand my system, but not spend too much money…I got two old (series1) Play:1 speakers  from EBay - about £60-70 each.I was dreading adding them to my system, as I’ve has issues in the past, and with all the recent (and ongoing) app debacle  I feared that installing ‘legacy’  hardware might be a nightmare…Amazingly it was the easiest install ever!   I had to factory reset one (easy job) - but both of them were added to my system so easily, registered, and joined as a stereo pair.  I’m amazed how straight forwards it was 👍Honestly, given how rubbish everything has been with Sonos recently this was a breath of fresh air for me.If you want to expand your system, and do it on the cheap  I can surely recommend this route.(a new Era100 is £200, and who wants all that ‘Smart’ stuff anyhow eh?)just wanted to share a positive story! 😍

Sonos beam gen 3 constantly gets disconnected from the app. Have tried everything many times and still can’t get it to work properly. Any help would be greatly appreciated.

I have an ARC, Sub (gen2) , and 2 Ones for rear surrounds. I have an option to make another purchase. this can either be: Option1: Era 300Option 2: second Sub (gen3) Reading some comments here, the Era300, whilst good, may not be that HUGE an upgrade vs the Ones as rear surrounds?  I am also starting to hear some distortion, rattling on my old Sub (gen2). this could be placed in the rear, and I get another Sub (gen3) for the front.  which would you think is the best bang for buck , best performance upgrade? 

Before, when I was on my WiFi at work, the app would automatically select the Sonos system I have connected to it and I could go straight to playing music. When I was at home it would do the same. NOW, the app makes you select the Sonos system from the “System settings” before you can start playing music.    When multiple rooms are grouped together, the only way to change the volume of the rooms individually is to open the group volume and use the sliders. Before, I seem to remember that a long hold on the main volume button would pull up all devices in that group and allow you to change them individually without navigating away from the “Now playing” screen.    I'm sure there’s others, but this is it for now. Thank you for all you efforts to continue to make improvements. 

Sonos,Geographical restrictions of Sonos Radio HD are nowhere to be found but still exist.Someone from Israel pointed out before, and I want to reiterate this. Sonos Radio HD is also not available in Romania.Aren’t we all paying the same price for our products? We have no special discounts for not having full access to Sonos services.Could you please stop this Apple-like discriminating policy and offer similar services to all countries where you officially sell your products?I am tired of using VPNs, GPS mocking, gift cards just to buy some services. 

Sonos Beam (Gen 2) or the Sonos Arc based on my room size(more info below)Budget and location - 900 USD(85,000 INR), Amazon India Prime Day SaleHow the gear will be used - With my LG C3 48 (121cm) OLED HDR10 and Dolby Vision. Spotify Play and Apple MusicNew or used - NewPast gear experience - Never used any premium hi-fi soundbars. Currently, I have Edifier R1280DB bookshelf speakers and Beyerdynamic DT 990 Pro and Sony XM5 headphones.Room information: Room Dimensions: Length - 360cm , width - 280cm, and height - 280cm (in-feet) Length: 11.81 feet Width: 9.19 feet Height: 9.19 feet Room Shape: Rectangle room Room Acoustics: Wall materials - Concrete wall Floor materials - Vitrified tiles Ceiling materials - Concrete ceiling Presence and placement of windows and doors - There are two windows on one of the longer sides and one window on one of the shorter sides, for a total of three windows. Presence of acoustic treatments or furniture that might ab

So - I held off posting about the new app. I don’t tend to be the kind of person to post on such things anyway, and I wanted to see if time would make things better. I’m here to say, after several months, I really can’t stand the new app. It’s terrible in so many ways. My music stops playing sometimes for reasons I can’t even determine, and I’ve increasingly resorted to just using airplay to my Sonos speakers, even though the sound is worse (which of course defeats a major reason to using Sonos products in the first place.) But also, it’s just stop wonky and hard to use. The new search bar location was the wackiest design decision, and the search results are consistently frustrating - not taking you where you want to go quickly or reliably. It’s just an awful user experience.In short… what gives?! Why hasn’t Sonos just resorted to the old app given all these complaints? I usually can’t resist looking at their emails about news speakers and products, and thinking about adding them yet a