This was an issue when the Ace was first released, but it has since been fixed. Is the Sonos app and Ace up to date with the latest software updates?

Yes I check regularly for any updates.. I just feel the volume when I’m using tv swap with the Sonos Ace.. I hit the max volume before it’s even really loud.. I think “max volume” should be a height I can’t even listen to it’s that loud 

That’s strange. Max volume when I use TV Swap would be way too loud and damage my hearing.

Yea idk maybe it’s certain platforms I’m listening in but I would just like that extra level .. I’ll keep checking for any updates 

Have you increased the volume using the TV remote too while using the Ace in TV Swap mode?

Yes I’m connected to my Sonos Beam (2 gen). When it’s in highest volume it’s low. It’s loud on any other setting .. only seems low on TV Swap.. I’ve been reading online several users with this complaint. Hoping for an update to adjust it

There is a problem with your specific setup. My Ace is too loud at only volume level 20 for me. You should contact Sonos Support.

K thank you 

It's not just him. I have the head phones and both my brothers do. All three of us have issues where the tv swap volume is no where near loud enough. We all almost always are at 95% or up.that level should always almost be too high but it is maybe slightly above average on tv swap.

What did Sonos support suggest, when one of you three called in?