Talk Sonos Products

I have a roku TV with e arc... I have the beam and want to add 2 Sonos one speakers for surround. My question is will my roku remote adjust the volume simultaneously on both the beam and the Sonos ones?...or do I have to use the Sonos app to adjust the speaker volume in unison? 

Hi,I don’t understand how it works. I received a email asking me to send my Sonos Amp via UPS…. why?I readed we could keep or old product… so why do I need to send it?If you will replace it by a new one, what’s the price therefor?KR, David

For as long as I’ve been using Sonos, I’ve never been able to shuffle songs on Apple Music. It’s really frustrating. Not sure if it’s an Apple issue or a Sonos issue or both. Please fix this. :) I’d be so happy.

Is there anyway to play Apple Music from the Apple Music app to my SONOS group as is possible with Tidal?What I think I know is that Air Play is available to SONOS ONE but not when they are linked up in my group?Any advice on how to do it or for work arounds would be gratefully received.

I’m annoyed EXTREMELY with the Sonos insistence that I use the mobile app to add products etc.  I don’t have any password info on my mobile - they’re ALL on my laptop.  So even time I have to reset something and then add back an existing product I have to find my Sonos password and enter it manually (it’s automatic on the laptop). It is annoying in the extreme.Rant over (for now).Fortunately I’m a customer for more than 10 years, so I’m not giving up the benefits of Sonos over this.  A newer one might not be so forgiving.

My Bean has been experiences intermittent drops in audio ever since upgrading to the S2 app. I have troubleshooted this several different ways.  - Moved a One immediately next to it connected to same WiFi (both on static IP) on same power socket. One continuous to play fine without problems while the beam is cutting out intermittently. - Power cycled both the beam and the router to try to fix. - All on the latest firmware. - Both using Airplay to play to it without grouping on Sonos APP still doesn’t solve it. Grouping on Sonos App and playing through the app is the same problem.- Playing just through the Beam still cutting out.  At this point I’m out of ideas of how to fix or troubleshoot. It was working fine with no problems until I updated to the S2 app. Any help would be greatly appreciated. 

Hello Everyone,We’re building our basement and adding a family/theatre room.  The space is fairly large (~35x20) and I’ve had them wire the ceiling for two in ceiling speakers where the sofa will sit.  I’m trying to decide what route to take for the best Sonos surround sound setup.  Does the Sonos Arc support a setup that includes both  In-Ceiling (Sonos by Sonance) and Side Rear (2 One SL’s) speakers?  Said differently will it feed Dolby (Atmos, Dolby Digital, etc.) and other surround formats to all 4 rear (both the side and in-ceiling) surround speakers?  For example if rain is falling will the ceiling speakers kick in with that effect while sounds coming from the side would be driven through one or both of the side speakers and not the ceiling?  I’ve noticed in the Sonos Home Theater Speaker Comparison chart it shows the Sonos Amp (required to drive the In-Ceiling speakers) doesn’t support Dolby Atmos, Dolby Digital Plus and some other formats, which I assume means anything playing

I can see that this has been requested in the past but then the posts seem to die a death with no sign of the feature being implemented in the app so...again...why can't we set an alarm to play on a specific group of speakers rather than only having the option to "include grouped rooms"? Use case: I have speakers in a bedroom, kitchen and living room. In the evening I often want to listen to music in the kitchen or bedroom while someone is watching TV in the living room so I ungroup my speakers. In the morning I want my alarm to play a radio station or play list on all speakers throughout the house. As it stands, unless I remember to re-group my speakers before going to sleep for the night the alarm will only play in the bedroom. Why can't I have a set of ticket boxes to select exactly what speakers to play the alarm on? The only possible reason to not have this feature that I can think of is that it could cause confusion or frustration if an alarm interrupts a speaker that is alread

I upgraded to the Sonos S2 app on my Mac awhile ago and notice that the Sonos S1 Controller is still in my Applications folder. Will dragging the S1 app to my Trash completely remove it or are there additional steps to make sure any related files are removed from my system?

Hi there, since the Mac mini has no optical out I was wondering if someone can guide me what usb dac or other converter should I buy in order to get the best out of my Mac mini. Want to use the playbar with a 5.1 setup in my home office. (Mac to playbar+Sub+2play1) thanks for your tips!

Just a friendly reminder to Sonos to work on getting compatibility with Google Podcasts

I've just upgraded from the Connect to a Port so I can use the new Sonos app across all my devices.  I think I'm probably OK to live without the buttons on the old Connect but it would be great if the Status Light on the Port showed white when it was playing but turned off when it's not playing.  There only seems to be an option to have the Status Light on or off in the app. - but that seems to be irrespective of the status of the Port.  So I might be missing something but in normal use it doesn't seem very useful...  Also since I'm playing through an amp Onkyo TX-NR696 (which turns on when I play from Sonos) I'm left wondering what happens when I turn the amp off.  Does the Port keep playing?  Maybe that's a philosophical question but it would be great if when I turned the amp off, that the Port knew and would stop playing and the Status Light would go out to show that.I'm not sure of the power consumption difference between playing and sitting idle but I know my old Connect would get

Hi everyone, I’m new to the community. Have been a huge fan of Sonos and own quite a few of them. I was wondering if anyone can help me with this question - I have a connect amp, and just purchased a pair of Sonos outdoor speakers. I know the recommended amp is the newer Sonos amp with 125w per channel. Will I get away with using the Connect amp I already have?  And will I get good results from it?  If not, what are the downside?  Thank you 

Recently, the reminder that “It’s time to update” is not going away and stays on top of the screen. I get it. Sonos is becoming impatient. Fine. I will do it. But here is a sincere recommendation for the folks at Sonos:Every month I checked if there was a new meaningful release of the app. 8 months long I have been reading the same release note on the iOS AppStore: “Performance enhancements and improved reliability.” Of course, I checked the Sonos website and know about the changes in hi-res and WiFi 5 GHz. But the AppStore is your image, your business card.Sonos, this is so lazy. Take an example from other apps, whose release notes on AppStore are fun to read, which give you the feeling that there is a creative team behind the software, selling quality of life, not some generic software. Besides, reading these same release notes without end in sight gives me the feeling that S2 is ultra-buggy.This is just my thought. Don't know if other customers even read the release notes. But think

“Se lasciati (move e roam) sulla base in carica, resta sempre acceso(come la one)? Oppure è necessario pigiare il tasto di accensione ogni volta prima dell’utilizzo?”

I have installed Sonos Desktop Controller 1124 (Sonos.exe version 6.0.0.34230) on a Windows 10 Pro host.Clicking the application results in the grey dialog box “Sonos” opening, and then nothing happens.  I have waited 5 minutes.  Looking in Task Manager the Sonos.exe is using no resources (it appears to be waiting?).I am able to use the Sonos Android Controller S1 with the same Sonos system.I am able to use Spotify with the same Sonos system.I have uninstalled and reinstalled the Desktop Controller. What gives?

In 2020, Pandemic or not… How can the absolute best Home Theater System Company,  have a 1970’s system, when it comes to recognizing a gift card? Apparently if an item is back ordered, one cannot use a gift card during check-out? It’s surreal...Have over 3k invested in Sonos and the Envy of the only friends, that I haven’t converted yet, to SONOS. My better half gave me a gift card on our anniversary, yet I can’t even use it on the SONOS website? How is this possible?

Sonos support folks on here have stated that the nag message to upgrade to S2 will not be cleared for users with fully-S2-compatible systems, that they want us using S2 so we don’t miss out on useful new features. Here is my system’s use case - 3 Play:3s, 8 or 9 Play:1s. None are set up as stereo pairs. We don’t have Sonos connected to our home theater.  We don’t use any voice assistants aside from Siri on our phones. Don’t use Airplay. We use Pandora and Spotify and Amazon Music, and have some audio files on a NAS server.  We use a couple of Alarms to start music playing in a few rooms at various times of the day.  That’s pretty much it.I would love the ability to schedule grouping/ungrouping at certain times and play music to the new group. I see that asked for quite a bit. So, honest question: what new and exciting features does S2 offer me that would make me want to irreversibly change my system? How will S2 make my particular use case any better than what I can do in S1?

Can anybody tell me how to find specific songs within Playlists?  I find that often songs are repeated in Playlists and I want to be able to find if a song is already in a Playlist. Thks

Hi, I’m considering purchasing a Play 5 to connect directly to my HIFI. I have a Naim NAC122x amp. Could anyone please advise how I would hook the speaker up and what type of cable I would use?Many thanks,

I can’t log into my Tunein Radio Premium service…. 

I cannot create a new playlist, when i press the edit, there is no option of creating a new playlist, what do i need to do? SO frustrating

When playing an album from my music library, sometimes it doesn't move to next song. The 3 bars next to the song still move up and down to indicate that it is playing, but the song has ended and the timer is on 0.00. If I  manually select another song, then the app will still show the original song.

I currently have a Sonos arc on backorder. The order was placed on the Sonos website in January pre Brexit. Is this order now subject to import duty (VAT) now that the UK have left the EU. The reason i ask is my company recently ordered parts from Germany to repair a machine. The courier that delivered the parts would not release the package until we paid import charges, these charges were nearly as much as the cost of the parts.

I am quite aware that this topic was asked before. I could find no satisfying answers, some were closed.  How can I add my wifes audible account to mine for use with sonos from a tablet? The app enables me to use one and delete the other.  My wife has her account on her mobile, mine is on my mobile. It seems that deleting one from the sonos system on the tablet deletes it from the mobile! THANK YOU!  stefan