Talk Sonos Products

I dont want sonos radio.  I already have a subscription service and don’t need another one.  Or the sonos radio ads.  How do I get the icon off my “Browse” list? I’ve tried all the suggestions I’ve found so far, including hitting the icon and then selecting a “remove” button (there isn’t one) and going to the online site and opting out there (no option).I know some will say that it shouldn’t bug me or that it’s just a part of the app, but I reject both of those ideas.

I have a pair of Sonos One SL speakers; They are paired in my living room/kitchen area (same room 20 feet apart), and have a delay between them resulting in an echo or a “singing in a round” effect.I listen tonmusic less frequently now, it occurs intermittently and when it does I spend 15 minutes searching the internet, troubleshooting and searching for a solution before I give up and resign myself to a music-less sad life. It drives me crazy and makes me not want to buy another SONOS product. 

Can I play the songs loaded on my iphone 6 ios 12.5 on my Sonos speakers?

Hello,I’ve recently received my Arc bar. However I am struggling to use Dolby Atmos. I have got LG BX 65 OLED and my arc is connected via eARC HDMI. In addition I use Netflix premium subscription.I was playing with all possible TV options but it always shows Dolby Digital Plus 5.1, never Dolby Atmos. What am I doing wrong? How can i enable dolby atmos to see that in my Sonos App.    

Hi Got my Roam today and liking it a lot. I’ve had it charging on a wireless charger for 12+ hours and it is showing as fully charged. Was a bit concerned to find it is fairly warm this evening despite not being used for 4-5 hours. This suggests the battery is being charged even though it is at 100% which won’t do it any good.  Or is this normal for speakers that are powered up but inactive?  thanks. 

can i use the sonos radio app on sonos roam by bluethoot?

I recently purchased a SONY PS-LX310BT which says it has a pre-amp. Though when I set it to LINE and connect it to my port using the line in, and play it through either a beam or my Sonos One the volume allows me to adjust it though it doesn’t get very loud. I understand what a pre-amp does, though would it work to add an external pre-amp to boost the sound of the turntable ?  

Hi All,I love the SONOS setup I have setup in my workplace. I have 4 placed around a medium sized office, and it provides great music at low volumes around the office. I have curated some Spotify playlists to play throughout the day too, which added to the experience. I attached my Spotify account to my SONOS account and it’s seamless. Here’s my question. I have each playlist set as an alarm on the SONOS system to change throughout the day and stop at closing. There are plenty of songs on each playlist to take up the amount of time each playlist runs + more to give some variety each day. But, the same songs end up playing at the same time each day. I have the Shuffle Music setting ON for each of the alarms and it still does it.  Is there a better way to set this up than using alarms or am I missing a step in getting it to actually shuffle the music?

I have a stereo pair setup of Sonos 5s. Using the S1 obviously. When I play apple lossless files I've ripped through itunes some stutter. When played on S2 capable (Beam, etc.) They do not stutter. I have tried separating the pair and it still happens. Any thoughts??

I and many others are very frustrated that I can no longer have full control of the sonos app in windows 10.Please tell me how to restore this functionality or how to work around this issue.Thanks

Hi allwondering if anyone had experienced this and managed to find a good fix. I am still happy with my Sonos Playbar so really want to restore it to its former glory.Around 1 year after purchase, I noticed that any bass coming from the Playbar did so with a flapping-like noise. Complete bass distortion. Tried everything possible (restores, resets, etc) before finally taking the plunge and opening the unit. Yesterday, after putting up with this for a couple years, and before discarding the Playbar in favour of a new soundbar, I decided to open the unit and peep inside….To my surprise, i found that 5 of the 6 mid-woofers had their foam/rubber speaker rings torn, meaning the speaker cone was no longer attached to the outer ring.  This explains the distortion and ‘flapping’ sound!!I’ve ordered some 3” replacement foam rings on eBay, and shall attempt to replace these myself, but my question is, what could have caused this?  I’ve always been extremely careful with my Playbar, keeping bass

I want to use the Sonos Roam on a sailing boat.Just in case it falls over board - does float?

I have several S1-era pieces that work just fine. Slowly building my S2 next gen ‘family’. I’ve got both   S1/S2 apps working just fine on my iPhone. Want to add S2 app to my iPad (which has the S1 app currently installed and working perfectly). In order to add S2 app (to iPad), my understanding is I have to remove the S1 devices and then reset the app → that allows me to add S2 app and S2 devices to iPad → then I go back and re-add S1 era devices.1) Is all this correct or am I wildly misguided? 2) Will this process completely wreck my happily co-existing iPhone S1/S2 marriage?Any help/guidance would be most appreciated.

I’m having trouble setting up my Arc with my new LG GX.  I am running through HDMI-ARC. The sound is playing through the bar, and it’s receiving an Atmos signal (I can see the logo in the app).  However, there are two issues: (1) Sonos app tells me there is a “connection issue” with my TV setup, and (2) the TV remote cannot change the volume on the Arc.  For (1), we have tried the Sonos app troubleshooting, but it cannot resolve it.  I have submitted diagnostic number 551452744.  Thank you for your help,Matr

Setting up a system to drive six speakers and a sub woofer. It will be about $300 cheaper to go with an amp plus port. Should I do that versus two Sonos amps?

Hi, we've setup Sonos Arc, Sub and in-ceiling speakers (as surrounds) for our great room TV and Google Chromecast. Cannot seem to be able to get the Chromecast remote working with Sonos Arc. Have already gone through the setup and even factor reset Chromecast twice. Any help would be greatly appreciated. 

I have a Samsung HW-Q900T soundbar connected to my Samsung TV which I am very happy with. I would like to add this Samsung soundbar to the rest of my Sonos system. Can I connect a Sonos Port or Amp to the Samsung soundbar without adding any additional Sonos speakers. The new Sonos Pot has a digital out but it is a round female connector like an RCA plug, it does not look like a conventional digital optical plug. On the other hand my soundbar has a digital audiooptical in and HDMI in connections.

Hello! Non-techy Dinosaur here; I have a Sonos system that I play Pandora in the living room/great-room area. I also have a desktop pc in a back bedroom, no Sonos speakers there but obviously with  pc speakers. Is it possible to get the Sonos/Pandora to play in the bedroom thru the Internet at the same time? I went to my Sonos & Pandora accounts, but did not see any way to sync them up. Please let me know if it’s possible, Thanks! Steve

When will iOS Shortcut be abailable for the SONOS app?It would be very helpfull to start the last or a special defined playlist in a room and activate a sleep timer by only one shortcut/ voice command.

My music library consists of several thousand recordings managed through iTunes (though I’ve just discovered iTunes has been replaced by Music).  I have configured iTunes/Music to load and access files from an external hard drive attached to a MacMini running macOS Catalina 10.17.5.This MacMini runs S1, and I have several Sonos components on S1 in my home.  I have used the MacMini’s S1 Controller’s Music Library Settings to assign the correct directory with my music files on the external drive.  This had worked for many years, but at some time in the recent past the Music Library listings disappeared. After putting off dealing with this issue for a while, I bit the bullet this weekend and began troubleshooting.  Progress so far:I downloaded and installed the latest version of S1 Controller for Mac (11.2.9) I have configured S1 to access the music files on the external drive several times I have run the indexing several times I have explored various permissions configurations on the Mac

Set-upSamsung UN60D6000  TV (2011) with standard ARCARC connected to Sonos Arc with sub.DirecTV Receiver connected to TV via HDMI. My Directv receiver is set to Dolby Digital output. When I review audio output on DTV info, it notes that the signal is Dolby Digital and should be output as 5.1, also. However, on Samsung TV Info - Dolby Digital does not show as active and PCM is the only option available uner “audio” (Dolby is greyed out). Additionally Sonos App indicates PCM signal only from TV, even though I am sure original programming is in 5.1 and DTV receiver info confirms.AppleTV (non 4K) connected to TV via HDMI. AppleTV set to Dolby Digital.  TV info shows Dolby Digital as the format on appropriate apps supporting it and PCM on non-Dolby apps. Sonos apps accurately reflects either 5.1 or PCM, whichever is present. The AppleTV output through the HDMI Arc is working correctly, dependent on app audio mode.ISSUE:Any ideas on why I am not getting the DTV Dolby signal through the TV’s

For Arcana users who are still experiencing issues with no audio from the Arc, HDFury has just released another firmware update to hopefully fix the remaining problems. Download the 0.83 update on their Discord page or website:https://discord.gg/yCRdfPwhttps://www.hdfury.com/product/4k-arcana-18gbps/

HeyNot sure if this is a use question or feedback.I use quite often the function "start radio" from a specific song. I find it's a nice way to create a playlist without much effort. The thing is, when I do this I like being able to see the proposed queue and edit it, removing, skipping or resorting songs. When I try to do this in the Sonos app the queue seems empty, is this normal?The result is that I default back to my YTM app, but since it cannot directly cast to my speakers I need to go through my TV Chromecast, which unnecessarily keeps the TV screen on while I play music.Would be great to know if others also have the same issue and being able to raise the feedback to the dev team. ThanksSergio      

Western Drive have been compromised and told me to disconnect MyBookLive from the internet so my 125gb of music, lovingly put together over 18 years is now invisible to Sonos. WD solution… I transfer it all on to something else, send them the hardrive they send a voucher for 40% off certain models and I buy one and transfer from the “something else” to the newly purchased item.

Dear Sonos being a huge investor into your system I decided it was time to upgrade into the garden. I looked at the outdoor indoor set and thought that would work. the shipping date for this is end of July.  That is 8 weeks away - of course I can purchase from your retailers that seem to have plenty of stock. so I thought maybe I should move to the amp and sonance speaker set and this also has shipping in the distant future. I contacted customer service who said demand was high and they are unable to fulfil orders. this morning I received two emails from you.. ‘fast and free shipping’. This is clearly not correct as fast is really next day, even next month would be better than two. the second email was regarding high demand on the move and get the last few items, before this email you had an 8 week wait list. my question is why can’t you be honest and tell people what the issue is? Do you think it is right to give the wrong information to your customers? frustrated buyer of your infras