Talk Sonos Products

Hi,Started running into this issue about 3 months after purchasing the Sonos Arc. It randomly disconnects and I need to turn off and on the TV for it to reconnect. This is very frustrating. Please help or I would like to return the items purchased. 

Sonos!  Please fix.  This is not like you.  Can I return my arc?

I am about to move from Australia with a number of SONOS speakers and want to know where I can purchase EU power plugs rather than having to get a whole bunch of adaptors for my speakers.

We are trying to create a stereo system for our home that allows us to use a CD player for our collection of CDs, as well as lets us use our SiriusXM component. What would you recommend?

I would like to get a in wall subwoofer possibly from sonos if they have one i want to connected  to the amp. I currently using one amp for two passive in ceiling speakers. I would like to know if sonos have an in wall subwoofer or bass, and if t you guys dont what would you recommend, when it comes to size and power. I

I recently moved into a house with in ceiling speakers. It came with a Control4 system that’s too out of date. So to still take advantage of them (and utilize my current Sonos network) I got a Connect:Amp (get 2) from eBay. I’d like to set up the Front L+R and the Rear L+R through the Amp and have my Playbar serve as the center to give me somewhat of a surround set up. I’m sorry if this doesn’t make much/enough sense but how many Ethernet connections do I need to make this set up work? There is currently one cord going through the wall (about 10-15ft away) from where the TV is to the little AV room. Is that enough or do I need another one (one from the PlayBar to the Amp and another from the PlayBar to the hardwired modem)? I’m really hoping I don’t need to find a way to string another cable through the wall (if I do, any tips on how to do so?). It works for playing music through the S2 app, I just can’t get the whole surround set up.Also, can I connect multiple speaker wires into the

Hello,I can not add Tidal as Service to my Sonos. It simply is not there as option when I search for it, while other similar services as Deezer are there. What I am missing?

In Australia, The Macquarie network radio stations have developed their own digital radio app’s and have deleted access from Sonos radio and all other radio apps, They want you to use their own APPS to here the stations, so how can I add these stations to the Sonos APP so I can play through our speakers

Have my ARC and sub setting for few months now. I like the sound stage so far especially the bass is solid from Netflix movies too. Just like to know so far from research, One SL is the only speaker available for Sonos ARC ? It there other choice availability. 

I have a Sonos Beam and Sonos arc. Both sound bars will intermittently drop audio when connected to an LG CX Oled TV via HDMI/eARC. When I plug in via the optical to HDMI adapter the drops go away (but I lose Atmos and the ability to control the soundbar with the TV remote). It seems to me that the problem lies either with Sonos’ or LG’s implementation of the e-arc/arc protocol. This is incredibly frustrating. I just want my new TV and new soundbar to play nice.

Hi everyone, I would like to enter Sonos world by taking a Connect/Port and connect to my existing Yamaha 3.1 system (receiver soundbar and subwoofer yht-s400). Moreover I also have a turntable to connect to.The question is: if I also add 2 sonos one, can I combine all together to obtain a 5.1 system, Connect/Port to 3.1 system plus surround speakers sonos one? I obviously would like to use them all in one room. Could the configuration work or could the signal have delay between sonos speaker and the existing old ones? And to add also TV do I need a sonos amp to have hdmi in? Thank You very much for the help… 

can i use a play3 instead of a sub to create a surround 5.1 together with one beam and two ones

Hi all, I just buy two sonos ceilings trying to improve my sound (i’ve a sonosBar)Regarding Sonos ceiling…- is it necesary the Amp to enjoy “completely”?what kind of cable i’ll need?

We have 2 Sonos Outdoor Speakers on our patio that were pre wired by the builder. The speaker wire cable runs inside to our Sonos Amp. I’ve just mounted a television outside, but have no way to run an HDMI cable all the way inside to the Amp. What are my options to get my outdoor speakers to play the television sound as well as music through the app? Will any of the available wireless hdmi extenders work?

I have a typical 5.1 setup in the Living Room.  I want to temporarily move one of my Play:1s to the deck to play some music.I assume I do this by ungrouping my living room and using it independently, then regrouping once I’m done, but wanted to check in here to see 1) If there is an “easier” process, and 2) If there are any potential problems or extra steps that I’ll be stuck with by doing so.Ultimately I’ll probably buy another speaker to avoid this, but this is a more immediate need.Thanks!

I have a Rotel A12 and Bowers and Wilkins 685 S2 speakers. I like them but there was something about my stereo pair of Ones that I liked. Guitar strings were forward and clear and warm and vocals were the same.So I am trialing a stereo pair of Fives to possibly replace my current HiFi system and they sound too airy and lack the warmth and definitive clarity of the Ones.My summary is that they sound like Sonos speakers that are afraid to be Sonos speakers. They should be a huge step up from Ones.   They have great bass but the bass isn’t integrated well enough. Their ability to have such deep bass should better fill out and warm up the rest of the instrumentation. Vocals are weak and light with too much air surrounding them instead of being warm and tight and direct which I find in the Ones.I continue to listen hoping they break in. I get people don’t believe in speakers breaking in but they do. They are moving parts that become more relaxed. It WILL affect sound. My second One sounded

About a year ago, I came to the conclusion that I do not want SMB1 in my house anymore for obvious reasons. So I moved away from the music library towards Plex which I experience reasonable but cumbersome at the same time. Still it works. But….Plex needs port forwarding 32400 and since a couple of days I`m using threat management on my router gateway and guess what: there are multiple ‘sources’ knocking on that particular port every day. This is for me a ‘no go’ with Plex remote access unless someone sees alternatives using Plex without keeping that port opened (question 1  ).So assuming I need to say goodbye to Plex (I only keep it alive for Sonos which is rather heavy): what are my alternatives in the current landscape of Sonos services to connect Sonos to the music on my Synology NAS (question 2).  

Good morningI want to buy the Sonos arc (at the time only the arc without sorround nor sub).I Have only une Ethernet cable in the room; the question is: if I connect the ethernet to the Arc, can I see Netflix/Disney Plus in the TV (the Arc will share the Internet with the TV) or should I connect the Ethernet to the TV and work with the Arc in Wifi.In this second case, what problems can I have?Thanks in advance and excuse my poor English

I ran a Sonos system for several years without any big issues but today I updated my wifi thingies and a question arose. Me and the wife have Spotifu Duo and want to use our Sonos system with our own Spotify accounts so we don’t mess up our different lists and suggestions (nowhere near similar taste in music).When I look at Sonos support page they state that it’s easy, just add another Spotify service in the Sonos app. It’s just that when I do so Sonos state that I dont have to add a new service since I already have an active one. So maybe time to update the support page or what am I doing wrong? Thanks!

HiI have been looking throught Apple TV, Netflix, Amazon and Sky and I cannot find any content that says it supports Dolby Atmos.  Can anybody point out items that are?  I have “Googled” and found things that are recomended for Atmos Sound but when I look at the services they are labled 5:1 not Dolby Atmos.As a side issue I have an LG Smart TV with Atmos support which has apps for Apple TV, Amazon, Netflix etc.  Will these inbuilt Apps support Atmos?Thanks for any help!  

Hi there,I am considering to add the Sonos Amp to my setup, but I´ve got some questions:Lets say I connect my PC to it using the ARC port (via optical) and my laptop using LineIn. I would love to set up so that a signal from the ARC input auto-plays on the connected passive speakers, while a LineIn input auto-plays to another speaker. This never happens at the same time, but I don´t want to change the autoplay setting every time using it for the other input/player-combination. Is there a way to set this up?Adding another port to my setup for the LineIn part would solve my problem, but I am trying to prevent this.Thank you for your help and have a nice weekend :DKind regards,Max

Hello thereDiagnostics: 2113276301We have a stereo pair of Play One set up as surround sound in a room along with a sub and a Playbar. One of the Play Ones has stopped producing sound completely. I can still control the volume of the room with it but there is no sound from the unit. I’ve tried switching it on and off and performing a factory reset on it with no result. Can you please advise what else I can do to get it to work? Thank you. 

I am doing an outdoor sound upgrade and running four Sonos amps to 8 Klipsch AW-650 speakers to create 4 zones.  One question - The Sonos Amp is rated at 125w but my speakers (8ohm) are rated for 85w RMS and 340 Peak.   Should I be using Volume Control to protect the speakers? Or is the power close enough to not be a big deal?  Any idea what Volume Control % to use?  Thanks! 

A few minutes ago, I accidentally saved a new playlist with the name of an older Sonosplaylist, copying over the old list. Anyone know of a way to recover the earlier version of the old playlist? 

Hello, I’m interested to buy Sonos arc black but there is not any available in Poland for some reason . I have found few white ones ( not fitting with my furniture). Do you have any ideas why is like that. I have contacted few shops in Poland and they can’t give me the answer when they will have black ones. Any idea ?