Answered

sonos upgrade and sales

  • 2 December 2021
  • 1 reply
  • 51 views
S

Hi guys looking for a little help here. I have an old ZP 90 that has stopped working, I tried to do the upgrade and purchase a new port. I was halfway through the upgrade and had to leave the page before completing sale. When I logged back in to complete the purchase it showed that unit was already upgraded but I hadn’t completed order. I’m now trying to reorder and arrange delivery but can’t cancel previous upgrade and restart. I talked to someone in support who helped with another issue but couldn’t help with this order. I’ve called sales and also emailed them a week ago but still no luck. Today on trying to contact sales again Message says unavailable try support online! Cheers Shane 

icon

Best answer by GuitarSuperstar 2 December 2021, 03:42

View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

G
Userlevel 7

If the upgrade discount you received for the Connect has never been redeemed, it should still be available if you are logged into the “My Account” section on the Sonos website.

Read more here:

https://www.sonos.com/en-us/legal/upgrade-terms

 

If the discount hasn’t been redeemed and you still don’t see it in your account, you probably should contact Sonos Support:

https://support.sonos.com/s/contact?language=en_US

"Receive with simplicity everything that happens to you." - Rashi
Terms & ConditionsCookie settings