Talk Sonos Products

Hello all, new Sonos owner here.  I ordered a Sonos Arc from Walmart because BestBuy was out and I couldn’t find one in stock anywhere else.  Paid $999 for it but was happy to get it, as I have the Sub and Ones for surround coming this week.  To my surprise, when I opened the box come to find out it’s an Arc SL!  Walmart’s site didn’t say SL, and even included voice control as a feature.  To be truthful, I wasn’t really planning to use the voice control feature, but to pay a $100 premium and not get what I ordered kind of chaps my hide.  I contacted Walmart and they’re confused, offered me to return it but then I’m a month and a half out to get an Arc.So, questions to the wise.  Is there any downside to the Arc SL vs. Arc aside from the voice control feature?  Sonos app picked it up correctly as an Arc SL, but I’m concerned about future support.  Would you return it and wait for the real Arc?  It’s already installed and sounds great I just don't want to worry about it going EOL before

Hi folks,Just received my Arc, Sub and One SLs coming this weekend.  Should I wait until I have everything, or can I go ahead and set up the Arc?  Should I TruePlay the Arc or wait for the whole setup?Thanks!OB

Look, the good thinks about the app are: to control the EQ, set Trueplay (ONLY in iPhones, no iPads or Android devices…) and to set the voice or night mode. I find it useful for those things I just mentioned.Then if you want to search your music is a nightmare. The users, We love to use out streaming music services such as Spotify and go to Spotify Connect and select your device or speaker and play our music on that selected device. We like to go simple without complicate our life. Also, the interface in Spotify for searching music is more dynamic and accurate than the Sonos App.Now here is the problem, when I go to Tidal or Qobuz apps and try to look for the Sonos speakers in their Tidal Connect and Qobuz Connect I don't see them. So I have to go to the boring and ugly Sonos app and search for the Song, which it is not as accurate as searching from the Streaming Music App. In addition If I found the song and then I want to start the Song’s Radio in the Sonos app, this is not possible.

I want to delete my Western Digital storage unit from Sonos but cannot find how to do this.

Hi,Before i take the plunge and buy an additional Sonos 5 to create a stereo pair, will this work if i only use one speaker with aux input?To elaberate a little, i’m currently coming out of a mixer with RCA to jack cable into aux input of a single Sonos 5, but want an addtional Sonos 5 to create a pair.I used to use a connect to two 1’s but the delay from mixer cue to actual speacker output was hiddious so switched to a 5 with aux input, which still slightly delays but tollerable. Just dont want to get into that situation again (if its even possible).Cheers guys 

Is it possible to have alarms play on pre-grouped rooms and not just “include in grouped rooms”? Throughout the day, I like to have alarms to play specific play lists in different parts of my home. This would be a very desirable feature.

Hello! Just purchased my first few speakers this week. I have a quick question re a potential set up involving 2 x Five, 2 x One SL, 1 x Sub. If I purchase an Arc, could I have this in the middle under my TV, a Five on either side of it, the sub at the back of the room, and the two Ones on either side of the sub? I see lots of set ups with either Fives or Ones at the back of the room, with an Arc under the TV, but I haven't found any yet that have speakers on either side of the Arc as well. Any suggestions or tips are greatly appreciated.  

I have a Setup  Living Room - One SL 2 pcs Bedroom  - Arc + Sub Kitchen - Sonos Five Outdoor - In celling Speaker Sonance + Amp  I want to ask that can we play multiple songs (Different tracks) from Sonos App is it possible , if yes then how can we do that , please explain a little bit. 

Hello,Can someone advise if the Sonos Amp will power the Marantz PM6005 Speakers sufficiently? I just want to check the Amp will work as intended with these speakers before I purchase it.Thanks Jonathan

Does anyone have any good solutions for cleaning the grill of the arc from child induced peanut butter smeared into it?

I woke up this morning to an app update, which also updated the speakers.  The update shows 13.3.2 however only the Arc, Beam and Amp updated their version, the rest of my speakers stayed on 13.3.  Assuming this is an update to the HT setups, I am curious if any of you have noticed this update bringing more than bug fixes.

I am subscribing to UTube Premium for some of the video features so want to also drop Amazon Music and use UTube Music rather than pay monthly for two similar services.Is there any way to migrate my albums and playlists from Amazon to UTube?If not, there should be. I ran into this same issue a long time ago when I moved from Google Play Music to Amazon Music.Perhaps editing some internal file on the PC or the Android or is all of this kept in the speakers themselves or on the Sonos site in some database? It would be nice to have a conversion tool that  would convert to the extent possible if not completely when possible. I use the S1 system.Thx

I have a new model LG OLED65, new arc and sub gen 3. I’m seeing Atmos in the Sonos app but hear no evidence that any of the directional speakers are functioning at all. I’ve tested with several Atmos intense content that’s supposed to be mind blowing. Things like the opening car chase scene in 6 Underground and Squid Game. Also some content from Plex and Prime. But still no indication of any directional sound. Would love to know if there’s something I’m missing. 

S2 controller app does not open on Android version 9

What is the screen saver for Beam gen 2 as I have  the beam as screen saver instead of the normal black screen with white wriggly lines that I had for the Beam gen 1 and ARC on my tv?

I have two play 1s linked to a Beam. This is setup as a surround system.Both play 1s can be connected to Ethernet if needed. The Beam is connected to the TV by the HDMI to Optical cable/adapter.what I have been finding is the one of the play 1s the “right” one keeps clipping out when watching TV or listening to music. This happens if on WiFi or on Ethernet.  I’m starting to think the play 1 is faulty or failing. I have done a diagnostic report but not sure how to submit it to Sonos as the online chat is not available number is 1438370456Can anyone offer advice? 

I see a few questions about whether the sonos outdoor speaker is better than the Sonance Mariner series. I had the same questions as the speakers look pretty much identical.  I called Sonance technical support about this. I was told the sonos product is a “lower end” product. The woofer, for example, uses lower quality items than the Sonance equivalent (I can’t remember exactly what was said, but the construction of the woofer uses a lower quality material, among other technical differences).  I ended up going with the mariner 86 as it was pretty close to the same money for a much higher end speaker (albeit a bit bigger).   

I can't to use my 2 new Symfonisk bookshelf speakers, because I can't to make a Sonos account. The app says that they sent the verification e-mail but I didn't get it. I checked my spam folder too and I tried it thousand times but it doesn't work unfortunately. Help me please! 

Sonos One + Android phone with large flac libary on phone. I have a lot of playlists in my Android music player (Black Player EX)How do I play these playlists in the Sonos app? I SEE all my music, and I see my playlists in the Sonos Playlist area, but the playlists show no tracks, and when I try to play them I get an error: “Unable to add songs to the Queue” My music library is on an SD card, not the phone’s native storage. Right now, on Sonos I am confined to playing albums and tracks. That works fine, but I NEED MY PLAYLISTS TO ALSO WORK. I have no other source of music. Please tell me how to solve this!

I have the Arc that connected to my old regular LED.It's great, but I brought it for better sound..now what happens when I buy a new TV, like LG C1 And the TV has dolby atmos! Now, I have dolby atmos in my new TV and my Arc soundbar.  I'm sorry but I don't get it, if the Arc is connected to the TV, then the TV sound is off.. of it's off I don't need a TV with  dolby atmos? Or I can use the all system to works as ONE (the TV with the Arc) ? Thanks in advance 

Hi Sonos friends. I am considering connecting a Sonos connect gen2 or port to my Control4 ea-3 to stream music from my Control4 tidal to my Sonos arc. this way I add an extra room to my Control4 ecosystem. Has anyone seen this done before and am I right in assuming that I can stream (no hard connection ) from the connect or port to the arc?

Hi, Please let us add several group sound settings to be able to save and quickly access.  Either when changing the place to sit or the type of source used (TV, Music, Podcasts...) I always have to adjust the sound loudness settings manually over and over again. Additionally if you can not only save the sound loudness setting but also the Equalizer setting for it as well.  It would be great if this feature could be added. Best regards,Henrik

I have a Marantz 1080P projector with HDMI connections.  In order to use the ARC speaker which I bought to provide the sound for my projector, I had to buy a Fury HD Arcana that allows the Marantz HDMI cable to connect to the Fury HDMI-output and then the HDMI cable from the ARC goes to the E-arc output of the Fury. Then if I plug in my Apple TV HDMI cable directly into the Fury HDMI input, I can see the screen. However, when I try to use airplay in Apple TV to mirror my computer onto the projector screen, I have a picture but no sound. How can I get the sound to play from my computer on Sonos. I do have a Sonos connect that I am not using and I am wondering if that could be used in some way to bridge the sound from the computer to the Sonos app. Also, when I try to connect an HDMI cable from the Fury-input to the 5 port HDR switcher output and then connect the  Apple TV’s HDMI cable to the HDR switcher it doesn’t see the Apple TV. 

I am experiencing problems with my Sonos Roam in relation to wifi connectivity. The speaker will only work on wifi when virtually on top of another Sonos speaker or with feet of the wifi router (therefore unable to Roam!). The range, if I can call it that, is non existent. If I switch to Bluetooth but then try to group the speakers, it becomes intermittent or simply stops playing. This is driving me mad and as a Sonos fan, I’m desperately disappointed in it.How can I resolve this issue?

Hi everyone,I am unsure when did this happen but my Sonos Amp can decode LPCM multichannel. I realised this with my PS5 that was set up in LPCM and I was still getting Dolby Digital 5.1.To make sure I tried my Nintendo Switch and yes I now have surrounds working as surrounds, on the Sonos app it says Dolby Digital 5.1. My Sony X950h is set to audio pass through.Could any of the Sonos team member explains this?  Thank you!