Talk Sonos Products

We have had the playbar for a few years. We wanted more surround sound so we purchased the Move hoping they would group together. I've searched and watched numerous videos thinking I was missing something. I thought the set up would be a "no brainer" ...easy, but after trying for over 3 hrs, I'm frustrated thinking we wasted money on this speaker hoping it would do something it's not capable of.On the Sonos app both speakers are listed when I click on -group. I get a message that I need 2 or more rooms???? They are both on the same network.  Playbar is connected to TV. We use a Firestick. Any suggestions, please help. 

I have recently upgraded from the beam to the beam gen 2. Setup is the same on the same TV however now the sound is behind the picture. Pausing the video helps for a bit. Anyone have a similar experience?

Hi - on my Sonos page on the app currently my music service is Spotify. I’m changing to Apple is there a way to change the default? I can’t seem to find an option within the App. Probably missing something basic!  thanks 

Just want to check my understanding….As I understand it, there currently isn’t a trade in programme is there?It’s simply a straight forward 15% discount (if you register that you might want to upgrade) - you don’t actually trade your device in or send it off, and it’s not bricked any more? Is that correct?     So if you register 1 device, or register 5 devices, you’ll get 15% of anything you order - so pointless registering more than one device?and, once you have registered your devices for upgrade, you can’t cancel it can you?  I might have accidentally registered, not appreciating that there was no way back…  I just wanted to see the prices and options!

HiSetting up two rooms and grateful for your thoughts on best set up, not sure I have the right set up (too much / too little speakers) feel free to give your thoughts, however sofa/tv placement can’t be changed. Room 1 - A mini cinema room left side of pic (see below) with approx 55 inch TV which will be used dailybeam 2 +  amp + 2 SL speakers  Arc + amp + 2 SL speakers In wall with amp In ceiling with ampRoom 2 - A larger formal lounge but with a smaller TV area  (right side of pic) which will be used less. As TV is not centered am I right in thinking corner SL not required and 2 ceiling speakers are sufficient?Or would it just be simpler to scrap ceiling and to just have an Arc/beam with amp? Also is wall/ceiling is superior than a soundbar + speakers or does wall/ceiling still require SL speaker to compliment it?Is it necessary to always have an amp with beam/arc/wall/ceiling (sorry if that’s silly question)?Is it possible for a SL speaker to be paired into more than 1 group e.g. I

I have had no problem with Sonos until I updated my mac to Big Sur. I like to play the music continuously and adjust it at the speakers----lower, higher, no sound. Now Sonos drops for no reason, then I have to go to my computer and restart.   I usually play Pandora.  Any help out there? 

Hi allI just got my new sonos amp connected to my in wall speakers, and I’m having trouble getting a connection from my TV.   I have it set up on my Samsung Frame 2019 via sonos optical adapter (eARC not supported with this TV model).  I have gotten confirmation from the sonos amp that my TV is setup and heard a confirmation sound that the sonos amp is connected to TV.  However, when I play the TV, I have no sound coming from it.  I installed Netflix directly on the tv not through Apple TV to test outside of Apple TV, and no sound from sonos. To be clear, the speakers works and I stream audio from my phone to them successfully.The Apple TV is connected to HDMI 1 and sonos amp on optical input.Any ideas why I'm not hearing anything from my sonos amp connected to my TV?Thanks for your help!  Looking forward to having this working.

This problem seems to have started after my Windows 11 intstallation. When the controller is opened on my pc at first everything is displayed as normal but once my mouse cursor starts moving over different tabs (like Select a Music Source/Sonos Favorites or Select a Music Source/Sonos Radio or the FILE, EDIT, MANAGE, HELP tabs...acually everything displayed on the Sonos Controller!) they disappear. They then reappear when my cursor moves over them but then after a bit completely disappear and I have to restart the program. I have uninstalled and reinstalled and also ran as Administrator to no avail. Any help on remedying this annoying problem?

Sonos recently announced 24bit audio output for Amazon Music on some devices…Does the Connect (The one compatible with S2) can output 24bit audio through optical ?Any idea ? Thanks, Denis 

With the S2 rollout earlier this year, the Playbar was listed as a compatible product that supported Qobuz 24-bit playback.With the latest update, Amazon Music Ultra HD (24-bit) playback is not supported on the Playbar. Can anyone (maybe a Sonos rep) please confirm that the Playbar still supports Qobuz 24-bit playback?Much appreciated!

So is Sonos not doing their annual sale?

Upgraded to a couple of 5s for music playing and have apple music streaming. If I play through the Apple Music app it reads e.g., ‘Lossless’ under the track. If I play Apple Music directly from the S2 app, I cannot see what audio quality is playing anywhere. I’m sure it used to be available. Cheers

HiI have recently invested in an Arc, Sub, two 5’s & 2 one’s and looking to set up with the 2x 5’s and Arc forward facing under/next to LG C1 OLED TV and use the 2 ones as rears.The room is 7 x 5 mtrs and has 5m gable ceilings and I will be viewing TV from about 5 metres.I will also be using Apple play, PLEX via a MacMini and Sonos eco systems for audio/video.My question is have I over done it with the fives and the ARC simultaneously pushing out Dolby/Dolby Atmos?...or will they blow my windows out?...or it it not possible to achieve this setup?Thanks Scotty

I am looking to connect two third party bookshelf speakers to a Sonos Amp. Are there any recommendations for affordable but strong performing speakers that combine well with the Amp? 

It seems so basic and obvious that a timer needed to be added to Night Mode. Baffled how this was overlooked. Frustrating that it’s not there.  Please add it. It’s been YEARS now. Wtf. 

Hi all , been using the Sonos S2 app for a couple off weeks now , not sure if there's a suggestion thread but perhaps the app UI could be made to look a big nicer / classy ?? Tbh it looks boring and compared to the Yamaha I've come from the Yamaha one looks way better , the colour theme for the room runs through the app , Yamaha one seems to be easier to navigate too Sonos app is just white or grey , needs to be made to look nicer to match the quality of their speakers etc , I've attached pictures so you can see .Top is Sonos , middle and bottom Yamaha .

Why does Sonos have such horrendously incompetent developers? That must be the case considering the constant plethora of issues I experience with multiple devices. There are too many to even mention. Does Sonos not make enough money that they can afford competent developers? Sonos must be the most unreliable and unstable app on my devices. Constantly losing connection to Spotify, constantly requiring login, constantly disconnecting, constantly losing the connected devices, constantly etc etc etc. Such a great product with such terrible coding. It's a shame but I won't be replacing them with more Sonos. I'll be finding something else for sure. 

So i have seen the explanation about the Roam turning itself on but i don't understand the logic around why it turns on when the sonos app has NOT been opened or used. every time i go to use the speaker the battery is dead. I recently charged it and watched. No Use on any other device and no use of the app and still it turns on and stays on. This is a major flaw and has zero logic around it. has anyone been able to prevent this? leaving it plugged in all the time seems like a stupid solution.  

I ordered an Arc and a Move. Awaiting their arrival! My question is how do I get my Roku Ultra to stream the Dolby Atmos TV sound to my Move? The Roku is connected via HDMI to an LG 70UK6190PUB flat screen. TIA for your wisdom and insight.

Hi guys! I am planning the audio setup in my new house which is under construction and I have some questions about the Sonos Amp. The room is an open space living/dining/kitchen area. This is my first personal encounter with Sonos products and their app.- I will have one Amp powering two in ceiling speakers at 45 degree (vaulted ceilings) as fronts, connected to the TV through HDMI Arc.- Another Amp with two In ceiling speakers as rear channels (45 degree, vaulted ceiling)- The Amp powering the front speakers will also be connected to a SVS SB-1000 pro.Other than this I will have two more Amps powering another four in ceiling speakers and one more SVS SB-1000 pro. This will be in the other half of the open area for music only and it will be set in “dual mono mode”.The question I have is if I will be able to set the two amps connected to the tv to “dual mono mode” when I play music through the whole system?Will they work as a dedicated 4.1 system when they are playing signals from the H

Has anyone experience the issue with the TV switching back to TV speakers on powering up of the TV.Connected the arc to HDMI (eARC) of the TV and have the appropriate settings. All is working great. Once I’m done watching TV for the day I turn only the power to the TV off. The next day when I turn the TV power back on, the sound only comes out of the TV speakers. Need to go to the TV setting to set the HDMI port again and physically remove and re-plug the HDMI cable to the arc for the sound to come back on. Samsung is indicating that it is an arc issue.Thanks

Dear All,I do have a Revox system, amplifier, tape recorde and venil player. NO speakers as they are out of us and I do want a multiform systemI would like to connect the system to sonos speaker and have multiform can you give me advice on the sonos material I should have to set such a system. minimum 2 rooms plus TV .thanks a lot and best regards.

Can anyone tell me if it’s possible to turn off the 3min idle mode on a Sonos One? I’ve checked the app but cant seem to find a setting.Every time the device goes into Idle Spotify needs to be connected back to the speaker.https://support.sonos.com/s/article/256?language=en_USThanks  

Hey,Just want to confirm something:To get the full Dolby Atmos experience from the Arc, I need to have an e-arc input on my tv? I don’t- I only have an arc input. If that’s the case, I’m not going to upgrade from my Soundbar to an Arc nor upgrade my tv…yet.

My current configuration is a brand new Samsung QN65QN85AAFXZA with a Sonos Arc, 3rd Gen Sub and 2 Sonos Ones. All streaming services are through the latest Apple TV. The Arc is connected directly to the HDMI 3(eARC). Every streaming service experiences the same issue. A selected show/ movie or channel on Hulu live will begin and will produce no sound. Once I flip around and try to start/ stop another program (which also may have no sound) I can return to the original program we want to watch and half the time it will have the sound. If not, I can flip around again, return and hope to have sounds. This happens over 50% of the time we are trying to watch a program. Can anyone tell me why this sound issue is happening and what I can do to resolve this?