Talk Sonos Products

Hi,Do you know if it’s possible to connect SONO ONE speaker directly to the electricity power and not on a plug ?We would like to have the speakers set up on the wall and if possible, we would like the cable to go directly into the wall to avoid having a plugThank you,Loic

I have a Sennheiser RS 185 RF wireless headphone system that I have enjoyed for years. As my wife and I are on different sleep schedules, this solution has saved my marriage.Recently I added a new Sonos Arc, existing subwoofer and 2 Sonos One speakers to my TV. The TV and all Sonos components are working fine. However, except for a couple evenings(out of 2 weeks), I have been unable to get sound from my headphones. I installed and charged new batteries and added a new optical cord, but still no sound. Sonos support said that they cannot help because their components are working, and Sennheiser tells me there must be interference from the new changes that is causing the problem. Can anyone help? After buying the new Arc I can’t afford a divorce lawyer!

Are there any Samsung Devices that are confirmed to FULLY  work with DD+ and TrueHD Atmos  (and Now DTS) Passthrough?I have manged to get my aging Q7F to play through my new Arc soundbar albeit Samsung seems to have a habit of screwing with settings removing DD+ defaults and setting to PCM whenever you change source. I was hoping to just deal with DD+ Atmos for the time being but this is going to drive me up the wall having to change it all the time, especially since it doesnt even fall back to DD, it smacks all the way down to PCM.Looking like i will need to get a new Box but Im a stickler for what i like and the UI on Samsung TVs is probably one of the best i have used but if they are still messing us around 5 YEARS on then it might be time to say goodbye…. 

Hi there,I bought a Sonos Arc directly from Sonos over a month ago at the start of May. I’ve noticed today that there is a dent in the front housing on the Arc, and I’m not sure where or how it has come about. I’m worried this is a defect in the build quality.I’ve attached some photos I’ve taken - would be great if I could get some advice.Thanks. 

why is s1 app not working right any more if you put your system on it turns on says some think in welsh then just keeps saying tunein but if i sellect the station on the app i have to sellect play every where i dont really want to upgrade to s2 as i will loose my play 5 from my system thanks 

I see that you recommend 10W for the Roam, but how much can it handle? Would a 60-75W be too much? If that is not too much would the Roam change alot faster with 75W or is there a point when more watts would not mean faster charging?

I recently purchase the following:ArcSub Gen 32 x One SL speakersI have set up the system as per instructions BUT I am slightly confused with regard to a stereo pair and/or surround speaker set up. Which would be the best listening experience. The App doesn’t seem to show that the 2 x One SL speakers are a stereo pair and I can’t seem to be able to change or set up. Any ideas ?

Hi all, Long time user, occasional poster. I'm toying with the idea of installing some Sonos speakers in the bar/workshop area at the bottom of my garden (roughly 15m from my house, and it seems heavily resistant to any wireless signals).I currently have a relatively large Sonos set-up IN the house running on Sonosnet with a boost plugged into my router. I have tried just putting a speaker in the bar and hoping for the best, but alas, it is a no go. My question is....if I were to run an ethernet cable from my router in the house to a network switch in the bar, then subsequently hardwire those speakers, would it work?? I get there's STP implications so the switch would need to support that, but beyond that is what I suggest feasible? I've done some searching on here, but nothing seems to answer my question specifically. Thanks in advance, all!!

Hi all, looking for help please.I’ve temporarily connected my Beam Gen 2 tony LG C1 through eArc. All works as it should. The Beam will normally stay in a facility room, but wanted to test the functionality before I dive deeper into Sonos.Took a while to get it to connect, these is a well-discussed issue with this.The issue is that I don’t always want the sound to play through the Beam, and want it to stay on the TV speaker for basic day to day viewing. I prefer to use external sound sources for something specific, like watching a movie and I want a bigger experience.When I select TV speaker in the sound output options on the TV, after 3 or 4 seconds it reactivates the eArc connection and plays audio through the Beam. If I deactivate the CEC link on the LG, it reactivates it. I’ve turned off TV Autoplay in the app.I have a couple of questions: - Is there a way of permanently disabling any automatic reconnection or activation of the sound bar, so it only works on command? - Is there a w

Bit of fun on a Sunday 😊Which is your go to demo disc to show off your system My system is :LGB8 65 oledSonos Arc sub gen3 and 2 ones Panasonic ub820 blu ray player My demo disc to make your jaw drop and a smile to spread on people's faces is:Titans of cult  Mad Max Fury Road 😀Feel free to join in👍

Hi Community,I have spent the good part of a week trying different options to be able to mount my music library to Sonos 2.  None had worked and I was almost going to give up.  and then I had the great idea to use a RaspberryPi 4 Model B and set up a simple samba server (on an external USB SSD drive).It works a treat and there is no reverting to SMBv1 or anything .. its fast and secure and all of my music is now available  .. I am sharing this in case anyone else experiences issues trying to get their personal  music library added to Sonos 2 Happy to share the details with anyone else that needs it

I have an LG TV OLED C1 connected via HDMI ARC to my Sonos Beam, which has worked perfectly. Since recently purchasing a Humax PVR box, sometimes the audio will not play through the Sonos when the Humax box is in stand-by. If I try to turn the TV volume up or down, I get a ‘mute’ icon appear on the TV screen and no sound is emitted from the Sonos.When I use the Beam app on my phone to try to fix the issue, it tells me that a device is interfering with the communication between the TV and the Beam. The only solution that seems to work is to remove the HDMI cable (that comes from the Humax) from the port in the TV, change the TV audio settings to ‘internal volume’, re-connect the Humax HDMI cable and then switch the TV audio back to ‘external device HDMI ARC’.There must be a more straightforward fix. Any ideas, anyone?

When using Spotify, as a streaming service, the volume levels on the 2 x Sonos One keep changing. In Spotify, the volume levels are automatically adjusted to ensure a consistent volume for ALL tracks. Sonos app FAILS to maintain consistent volume levels.This is a MAJOR fault with Sonos, and one that will lead me to sell my purchase and replace it with Bose or similar.  Come on, Sonos, this issue has existed for FAR TOO LONG. 

Hi all , can I just ask which of these formats is best , you folk will know I'm sure ! Multi channel pcm 5.1 is with eARC on and DD + 5.1 is with ARC on , both using Amazon Prime, thanks  

Hey Guys,I have an Arc with Sub and surrounds and have recently added a Nintendo switch to the setup. I own a PS5 too but the way Nintendo powers down is different to Sony PS5 in the way that PS5 automatically restores my TV source to the last played screen before turning on the console. Nintendo switch on the other hand, asks to choose the Source. Does anyone know what source Input does Sonos Arc use on a Samsung Series 8 TV ( TU8000) ? I see Sonos and Sonos Multimedia server as two of the options in my TVs source input that refer to the Home theatre. 

I recently bought a Ray to set up surround sound with my TV.  I grouped the Ray with my Sub and a pair of Sonos One speakers (L&R) and True Tuned it.  This works great for TV and movies but when I am trying to listen to music, not so much since it seems the majority of the sound is coming from the Ray.  Is there a way to have a speaker grouping that is tuned for surround sound (TV) and one grouping that is tuned specifically for music? 

 At work we have this sonos device connected to a windows xp.. its completely useless. The sonos app on pc is called Version 7.1, all options are basically greyed out. All we want to do is play our own music. Another problem is that we don't have access to the wifi that the pc is using, its some private airport wifi. So we cant connect our phone... i noticed the sonos box has an ethernet port. Is there perhaps some kind of usb that makes it so i can connect my phone to the sonos box? But i guess it wouldnt work with 4G? We have already tried to reinstall the app, repair the app etc etc, nothing works.. The only thing that works without problems is to use the radio stations.. so i was wondering, how hard would it be to make my own online radio and just search for it on sonos? Please don't tell me im out of options.. we want to play good music for our customers..

My setup is:LG OLED55G16LA Sonos Arc connected through eARC XBOX series X  Nintendo SwitchFrom another thread in the formal I followed this suggestions:From https://www.avforums.com/threads/lg-oled-g1-evo-owners-and-discussion-thread.2352393/page-26Change your Sound Out to HDMI ARC Go to All Settings -> Sound -> Additional Settings and turn on eARC. Under All Settings -> Sound -> Additional Settings -> Digital Sound Out select “Pass Through” When I use the Xbox Series X I see in the iPhone app that sound reproduced is Dolby Atmos.When I use the TV apps (Disney+, Apple TV+, prime video, HBO max) and I select a movie with Dolby Atmos tracks, then I don’t see in the iPhone app that it’s reproducing Dolby Atmos I see Dolby Digital Plus 5.1 or Dolby Digital 5.1… so no Dolby Atmos.If I use the TV apps (Disney+, Apple TV+, prime video, HBO max) with the same movies and without the Sonos arc then I see the TV reproducing Dolby Atmos for those movies. How can I get Dolby Atmos fr

Hi guys,  Currently have Arc + 2x One SL’s + gen 3 sub. I use the set up for both home theatre and music. I find with music the One SLs do struggle at higher volumes. Looking for opinions on should I change the One SLs to 2x Fives and buy new stands for them in my lounge room. This does also leave the pair of exisiting One SLs (and stands) without much of a purpose. Or should I grab a second gen 3 sub considering they are currently discounted in Aus and it would mean all my exisiting hardware remains.  I guess I want to know if the second sub will in someway add to the higher volume where I find the One SLs are lacking.  Thank you for any insights or tips 

I'm trying to watch Glastonbury on my TV but the Sonos tries to play this stereo output as 5.1 which means 95% comes through the center (Beam) and none through the rear (One SL) speakers. I know yiu can disconnect the surrounds and set it up differntly but this should just be an option in the app to switch. This is easily done for music, so it should be possible for video content too. I k ow you was looking into it with the developers years ago but nothing has changed. Are we any further with this please

How do I merge speakers from two different rooms? 

Hi. I have a sonos amp connected to my tv and when i play on this amp from sonos f.ex. it suddenly stops and when i go into the app it say its playing from “line in” but the tv is off.This can happen once ever 10 min or once ever 2 hours. I have on auto play, but this should not happen when the tv is off. Anyone else experienced this and know what to do?

Whats going on with the Horrible customer service ??I placed an order the other day for the Ray Speaker and it got delivered to the wrong address.I have called in 6 times to get this fixed and have received the run around. I even sent an email to the CEO and still no response. I just called in today at 9:30 PST and the Sales Department is Closed !!! What has Happened to SONOS and their Wonderful Tech and Sales Support.This is Ridiculous. I cant even begin to tell you how “Frustrating” this is !!!!

I have seen lots of topics all around the same thing - Sonos Move not playing. This seems wrong to me for such an expensive product. Are Sonos looking into this and trying to determine what the bug is because it can’t be a coincidence that so many people have the same issue.

Bonjour à tousJe souhaite acheter des enceintes pour la terrasse de ma maison de vacances.J’utilise un système Sonos dans ma résidence principale et j’aimerais utiliser la même marque pour me simplifier la vie.J’ai vu des enceintes outdoor dans la boutique mais je me demande si elles valent l’investissement. Est-ce plus pratique que Roam ou Move ?Ils poussent pour un pack avec un « Amp », est-ce nécessaire d’ajouter cet appareil ?merci beaucoup pour votre aide !GuillaumePS: il y a d’autres threads sur ce sujet mais ils datent d’il y a plusieurs années. Comme tout évolue rapidement j’ouvre une nouvelle conversation.