Talk Sonos Products

I just replaced my Playbar with a Bean Gen 2 in my home theater. Everything is working great. Getting Dolby Atmos with spatial effect when listening to music via my Apple TV and Atmos video content. However, I can’t get the Apple TV remote to operate correctly. It turns the volume up and down for the Beam (plus connected sub and surrounds). But if I add other speaker groups in other rooms, only the volume of the Beam group changes.I also use a Logitech Harmony remote and that adjust the volume of all speakers as it should. When I had the Playbar the Apple TV remote also controlled all grouped speakers. I must be missing some setting somewhere but can’t figure it out. Help please!

On Jul 10th I placed an order on the sonos website for the “Immersive Set with Arc” package and a 2nd subwoofer. Neither appeared backorder and even now on their website they appear in stock. I did get expedited shipping.I did not create an account before the order and I used paypal to checkout.It has now been 5 business days, paypal shows the payment as complete, the  money came out of my account instantly and I have 0 communication from sonos about my order. ( Besides my account confirmation email)After the order was confirmed the website asked me to create an account, i did and the order does not show up under that accounts order history.I contacted support via the web chat and apparently they don’t have access to order information?!Do I rally need to call in to get this resolved or is there someone that can look into this for me? 10am-7pm is very inconvenient for me. For a product with such a premium price tag I had hoped for better support.

I’m dredging up what seems like an older topic, but one with conflicting answers out there--connecting Sonos to an iTunes database on a Sinology NAS.A few months ago, my Sonos system stopped connecting to my iTunes database, hosted on a Synology NAS with their latest DSM software. I'm not sure if the problem started with an update to the Synology’s DSM, or something else. I deleted and re-added the library, but to no avail. It’s odd, the library indexes, but whenever I try to play a song it says that the file cannot be found. I did some initial online research, and saw that there--at least previously--had been issues because Sonos would only work with SMB1. But then I saw other posts that suggested the problem had been solved.Fast forward a few months, and I finally had the time today to call Synology support. After two calls, nothing solved, second tech said they’d call me back in five minutes but never did.First tech had me change settings to permit SMB1 communications, despite dire

Hi Sonos / Community I have a Sonos Amp in my living room, with 2 Sonos Ones as surround speakers.The speakers i have connected to the Amp are “Full range” speakers. Meaning, they have 3 dedicated drivers, a drive for high, middle and low tones. The driver for low tones (Bass) is 12” Bass drivers.The speakers themselves sound GREAT with Sonos Amp. However, i wish i could tune the the Bass output from the surround speakers, and let my Front Speakers connect to the Amp handle all the Bass workload.I have read elsewhere, that if i were to connect a Sonos Sub (or a third party sub for that matter), that the system automatically does some crossover for all the speakers in the group so that eg. the surround speakers don’t produce low frequencies. However, as i already have sub “built-in” into my front speakers that are connected to the Amp, I would really wish there was a way for me to reduce the bass of the surround speakers, and let the big front speakers handle the Bass. Either by letting

Replaced our WiFi router with a new one. Same network name, same password. Google Nest reconnected fine. Not Sonos, tho. Sonos app showed the “Fix it” message. Tapped through, and started the “Update your system’s network settings” process. First time, the app just crashed midway through. Started it again, and it failed midway through. Third time now, and the app just hangs (going on 15 min) on the screen that says 2-3 minute process. 

Browsing ebay I ran across these Sub port protectors. Cheaper than the pre-made fabric protectors and less effort than making your own from speaker-cloth. If you have a plastic printer making your own might be fun.How they’d impact the sound I don’t know.https://www.ebay.com/itm/195315533156?hash=item2d79b68564:g:loIAAOSwFNdjDFlP&amdata=enc%3AAQAHAAAAkOOAuJTc6pjUNslRYX4TfBWcouHq%2Fh4JvvbOfKcFw%2FSQeaOGAQqWEMKM%2BwCdaxe42pJODEzoY6raNfX1jgnYa5RSFpADVpNwszlLjs1EB0xqxZfU7wJVtcLDrmgAViOtwZ9vOWkTOJ4dcR2ZKNV9UGNP7hP4QzVDz%2B4IJSuI5M%2F4e4LULXiRtuxpuxWyfQ3Ekg%3D%3D%7Ctkp%3ABk9SR4i00pP3YA

I've spent hours on the phone with tier 1 and 2 and no one knows anything about setting up a media server or how to troubleshoot the errors they generate. Even the email follow up link the last guy sent me generates a system error. Sonos is worse than Facebook. 

How can I play playlists that I created on Spotify on my Sonia system. I have already added Spotify as a service on my Sonia but I can’t find a way to reach my Spotify library playlists to play on Sonos

Good evening. I would like to setup up my sonos comprising of ARC SUB  and 2 SONOS ONE  aas a home theatre but would like to use sonosnet to free up my wireless. Is it possible to hard wire all of the speakers and hasve them set for home theatre with the ONE as surround ? 

I have devices in several rooms and control everything from my iPad. If I am listening, for example to music or a podcast, I have full screen display however if I change listening rooms the display invariably drops down to a narrow band at the bottom of my screen which I have to tap to restore full screen display. Although not a great problem, I do find it annoying particularly if I change rooms several times during listening.I contacted Sonos support and was told that this is the way the app is designed to operate!!! I replied simply , “Why as it’s very annoying?” “What is the reason for the app being designed to do this?” The only response I have received since are two customer satisfaction emails! Not very satisfactory to say the least.Anyone else find this frustrating?

Can anyone assist in adding the BBC Sounds to Sonos services. I've followed the usual process for adding the service but as soon as I return to Sonos app I get a message stating unable to add account? Any ideas out there?

Just ordered a Sonos mini sub. It would be used mainly for music  with my Sonos one’s in stereo What would be the best position. Never used a Sub before.Thank you

I was wondering if there are plans for a next generation Arc?

We’re setting up a small home theater in a relatively narrow room which necessitates putting the couch directly against the back wall.  I’m planned to get the Arc, 1-2 subs (thoughts/recommendations there?) and then deciding what to do for the surround to create either a 5.1.2 or 5.2.2 system.I know Dolby recommends the rears be above and slightly behind the listener but that’s not possible for us. I’m thinking to get an Amp and either two sonance ceiling or in wall speakers for the rear wall. Ceilings are about 8’ tall.  Any guidance on whether to use the rear wall or in ceiling and placement relative to the couch?Thanks!

Hi all. I’ve got an LG G2 77” coming along with the Arc, Sub and two One SLs for surround. I posted about the rear speaker placement and learned they’re best positioned at ear level slightly behind the listener (but in my case at the sides because the couch is against the wall).I will use either the Sonos stands or the Sanus wall mounts with the One SLs. Thread here with recommendations: https://en.community.sonos.com/home-theater-228993/arc-5-1-2-or-5-2-2-rear-speakers-with-back-against-the-wall-6876479Next, there’s lots of discussion around whether to mount the Arc on the wall or laying it on a console, and height. Good discussion here: https://en.community.sonos.com/setting-up-sonos-228990/arc-placement-6852427Someone posted that ideally all atmos speakers are equally at ear level about 39.5” off the floor and that you should mount the arc at least 4-5” below the TV for the upfiring speakers to work. That would put the bottom of the TV at aorund 45” and the top at 83.5” with eye lev

I was forced to change internet providers and received a new router. My ONE connects just fine, but the Play:3 says it cannot connect to the WiFi, and that I should check the password.Now I know that Play:3 doesn't work on 5GHz, so I set up a band steering rule in my router, forcing it to connect to the Play:3 on 2.4GHz. I even did the same for the ONE and my phone (at least temporarily) to make 100% sure everything will be on the same network/frequency during set-up. To no avail.My old router was also set to hybrid 2.5/5GHz and the Sonos products worked without issue. Am at my wits' end here. I'd really like to avoid operating separate 2.4 and 5GHz networks.

hi, i have a beam soundbar 2. with the sub mini is the difference noticeable?  also improves the soundbar?

Hi Sonos communityI have a bunch of Sonos products and like most responsible home owners I suddenly got an interest to get my energy consumption under control.Using a electricity meter (a dedicated power meter, not a smart plug) I find that my Sonos speakers consume roughly 15W (S1), 18W (S3) and 20W (S5). It is a lot higher than mentioned on https://support.sonos.com/s/article/256 but when I look more careful (in Home Assistant) the devices are in "paused" state, not "idle"... Hm, perhaps that is my problem.The same article as above explains how/when the devices turn into "idle" (and reach the advertised low energy consumption state) but regardless of what I do I can't observe that ever happening. None of the devices are playing anything, I wait for 3 minutes but nothing happens... I wait for 30 minutes, still nothing. I don't have any surround system which can cause a longer delay accordig to the article. When I look at the state history (in Home Assistant again) I can't see any devi

Hi everyone,So I just ordered a Sonos surround system (ARC + Sub gen 3, pair of One SLs).I have a 2017/18 Sony TV that I still love (75” Sony Z9D). Given its age it unsurprisingly only has ARC ( not eARC).  So this question is mainly directed to people who have Sony TVs of this era or even other brands for that matter.The TV is rated to output Dolby Digital Plus which can in theory mean compressed Atmos. Almost all of Atmos that comes from streaming apps is via this compressed codec anyway. Lossless (or Dolby True HD Atmos) is mostly found on Blu Ray discs (which I don’t bother with). I usually use Apple TV as my streaming box (TV’s internal OS is clunky). However, Apple TV uses MAT encoding and PCM where the end result is the TV cannot take that and send it to the Sonos ARC as Atmos. Internal apps should work.  Has anyone tried using something like an Nvidia shield or even a Google chrome cast Tv and get Atmos to the Sonos ARC via a Tv similar to mine?  

Just bought a new LG UQ90 TV to use with my Sonos Arc.Arc and LG have latest software versions and are connected by HDMI cable to EARC port. Setup was very smooth - LG even detected it was pulled to a Sonos - and the LG remote controls volume on Sonos.BUTThen I paired the LG TV with Sony Bluetooth headphones to watch TV when wide is in bed. Pairing was simple and worked BUT when I select the Bluetooth audio output on the TV it goes to the headphones for about 3 seconds ….then immediately switches back to the HDMI (sonos)! Very frustrating.If I turn the SONOS Arc off, then this doesn’t happen and the audio output sticks to Bluetooth. It seems as though the Sonos Arc being ‘live’ on the HDMI port is ‘stealing’ the audio, regardless of which output the user chooses.If I try to turn off the SIMPLINK off (HDMI-CEC)……it turns itself back on a few seconds later if the sonos is powered on. Again if I turn the sonos Arc off, then SIMPLINK will stay off on the TV. So seems that the Arc is sendin

So during Covid. Had a Lot of time, so spent a lot of timeand money trying out different systems ranging from Jbl to Sony to Sonos to get my perfect setup.so settled on the arc with sub and 2 SL. was very happy and then the updates hit. Currently on 14.16. And boy has it gone absurdly bad. No bass. No depth no effect. I am in no way a professional. But I know how it should sound but this is pathetic. No matter how many times I have retuned or adjusted the balance. Sounds horrible.  sadly I am the sucker who believe in Sonos and even bought quiete a bit of shares in the company.  all waste.  listing the entire setup on eBay for sale now. Fed up and done with it.  good luck everyone else. 

Hi! I’m trying to figure out if this setup would work or not & make a purchase accordingly. My primary goal is to have the SONOS surround experience for TV/Movie viewing as well as retaining my in ceiling speakers for music listening (or) adding the depth dimension for TV Viewing I have 4 in ceiling speakers in 2 rooms & a Sonos Amp. I plan on purchasing the ARC, 2X One SLs & a SUB. Wanting to make sure this would work: Connect 4 Ceiling Speakers to the amp (2 in parallel)- they are passive thus driving through amp Connect the 2X One SLs, SUB & ARC (Sound Bar) to the AMP (Wirelessly, I’m assuming)   That way the ceiling speakers give me the depth/height, sound-bar does the job of front center/L/R and the 2X One SLs act as the surround.    This setup also doubles up when I want to listen to music in either rooms through the app  Trying to make sure this runs before I drop $2K on all this.  

Hi allI have received my mini sub today and added it  to a pair of one SL’s in my kitchen.They are at opposite ends of the room to each other approximately 19ft apart.when sitting at my dining table close to the sub all is well but when sitting away from the sub at my kitchen island bass is dramatically reduced.Would this suggest the mini sub may be too small for a 19ft x 14ft room or maybe down to positioning.Any help would be appreciated.Thanks Jason.   

Have just added a Beam Gen 2 to my LGC9 but when watching Atmos content on Netlix the Sonos App shows I’m only getting Dolby Digital 5.1. EArc turned and Atmos turned on, on the TV. Any guidance anyone can provide? Thanks in advance. 

There are many occasions where I listen to audio within a tab on my Chrome browser. It would be nice to be able to capture the audio and stream it directly to Sonos. Same with YouTube.