Talk Sonos Products

Bonjour,  Je possède un ensemble de composants fonctionnant sous SONOS S1, donc une télécommande CR200 qui depuis 2 semaines ne semble plus charger la batterie, j’ai acheté une batterie compatible neuve pour CR200 et cette nouvelle batterie ne charge pas non plus sur le socle de charge du CR200 J’ai tout débranché , nettoyé les contacteur , remis l’ancienne batterie , puis la nouvelle, il y a un voyant lumineux orange ou rouge qui clignote en haut à gauche du CR200 , parfois j’ai accès à la CR200 pendant quelques minutes ou heures, parfois ça ne charge pas, que ce soit avec l’ancienne batterie sonos d’origine, ou la nouvelle batterie. Merci de votre aide, je trouve cette remote CR200 toujours très pratique et fonctionnelle et qui me permet d’éviter d’allumer un téléphone, ordinateur  ou tablette à chaque fois que je veux changer de musiques ou de volume de son. AngeMod Edit: Google Translate- Hello, I have a set of components running SONOS S1, so a CR200 remote control which for 2 week

Request for technical assistance. I have one Sonos Move and I bought a second one for the stereo. I can't set it up because in the S2 app I installed on my Android phone, when I try to sign in to my sonos account it shows me the message 'try again' again and again and doesn't even get to the screen where I enter a username and password. Likewise when I enter the system - add product. It asks to sign in and continues to bring me to the Try again screen again until he exits. And it also happens to me on the iPad that I try to connect to the same network. I tried to go to a completely different network, at my place of work, and on the other network the application succeeds in connecting and signing in, so I connected to my account on the other network, but when I returned to my network and tried to install the Move, it tells me that it is trying to check if the application is updated (it is) and it cannot go beyond that. It throws me out, something in the access to the Sonos servers from

 TV is a 65” LG OLED C8 PLA (2019) with HDMI ARC port available. TV connected to Sky Q box.Will Sonos Arc plug and play via the TV HDMI ARC connection.TV mounted to a Sanus VLT6-B2 tilting bracket. Is the WSSATM1 arc bracket compatible with the VLT6.I am a novice in this field with limited technical knowledge on this subjectAll hep appreciated     

As noted in the post here:TuneIn, and by extension, Sonos Radio, will soon be losing the ability to stream the BBC. Check out the details in that post for other ways of accessing the BBC, for both those inside the UK, and for those outside the UK.

My parents in their TV room have a Sonos connect:AMP and 2 old school analog speakers to listen to music in that room, but the TV was never connect. I now wanted to buy a SmartTV for them for christmas, as next to smart functionality I thought it would be able to connect to Sonos, yet found on the internet that not every Sonos is connectable. My question now is: is there any way to be able to connect the (not yet bought) smartTV to the sonos connect:AMP, with the 2 analog speakers also being connected? I now the connect:AMP only has one input, yet hope there is a kind of workaround. Please help me out, so I can give my parents a better movie watching experience! BTW they do have a Sonos Five, yet in another room...

Hi!I bought 2 Ikea Symfonisk and I wanted to connect them with my google Chromecast (plug to my TV)Is it possible?thksJeremy 

I have stopped using the e-mail account that is linked to my iPhone Sonos mobile app but can’t delete it via the app. There is no option to ‘change’ the account whereas I have been able to, I presume, start a new account with the current e-mail. Can anyone help with this as I can’t add any products to the system as I can’t log in to the mobile app and can’t add products via the Sonos site.I did call the help-line earlier with a 15 minute wait but rang off after 17 minutes.Thanks I’m hoping in advance. 

I have just managed to resolve this issue with technical support as a workaround until the permanent fix is deployed and the steps are as follows:Using an iOS Device from a Friend, Relative or Neighbour.Connect their device to your Wi-Fi network. Download the Sonos App Download Apple Music (if not already downloaded) On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign Out Launch the Sonos App Click Join Existing System Login to your Sonos ID Click on Apple Music in the Sonos App Click Re-authorise Follow the journey in Apple Music. On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign OutThen your Friend, Relative or Neighbour can sign back into Media & Purchases. Finally uninstall the Sonos App

Hi.Does anyone have sound issues with the new Sky Stream/Puck and Sonos Arc? I am experiencing the sound dropping for a split second on a regular basis. Sometimes it drops completely and is only resolved by either changing channel or going into standby.  

Hello,The alarm function on my port no longer shuts the music off after the chosen duration. Is there something I am missing? Or another way to have sonos only play for a certain period of time? On a daily basis.

Hi, I only have two rooms in my system but I can’t create a permanent group with them. The group option is greyed out and it says I can only create groups when three or more rooms exist. What is the purpose of this limitation?

Good eveningI have a beam sound bar connected to the HDMI arc port on the TV The sonos application says DTS 5.1 but if I choose Pcm 2.0 on the TV I get this formatWhich is better?

Hi all.  I have just bought the arc and have paired it with 2x sonos 5s. I wondered when using the 5s as surround if placing them to the far right and left of the room to front of room would work as well as placing to the rear of the room.  Does anyone else have this setup please? Many thanks 

Hello, I have now a beam gen2 with a sony bravia tv.I outputting the sound via earc (passtrought). No issue except with my Apple Tv and PS5 : the sound is muffled and not loud enought (LPCM 5.1) :on PS5 when a i play game (pcm priority, av amplifier 5.1) on Apple TV when i play another thing that atmos (ex lcpm 5.1 transcoded by apple , mycanal, netflix,vlc)  It’s just a little bit annoying.   

Ok need help roommates friend took my saround sound... I believe I seen some place in app that I can shut off use of system ... does any 1 know if possible 

Hey all! I saw in the music services Calm, a nice meditation app. I use a different one, Waking Up, so my question is: What is a procedure to ask app designers to add this one too?

I am experience bad problems accessing the sonos speakers (play 1’s , one,amp, soundbar etc)  since a few weeks . Bad performance when opening the sonos app and finding the speakers.   Today a search the internet and find there is a release 14.20 released 6 dec.  anyone the same problem as me?  so i think the bad sonos perfomance has to with this release. How can i roll back to the last release?  

With the rising energy prices Sonos idle (standby) power consumption is getting more and more costly. With 3 Amp’s and a Play 5 I’m at 22,5 Watts or 197 kWh a year. At the October 2022 energy price in Holland this accounts to about € 149/Year or about € 12/Month. I'm seriously considering switching to Bluesound who seem to be able to build devices with seriously less idle power consumption. Please Sonos, figure out a way to solve this long standing issue.

I have a Sonos Arc soundbar.  My Fios remote only lets me increase the volume but not decrease it.  The only way I can decrease the volume is by using the app on my phone.  I spoke to a Sonos Tech and he told me that I needed to contact Frontier to have them do something with my remote.  I did and was told that they do not have a remote to do what I want.  They said they no longer have my FIOS system and there was nothing they could do.  Is there a Universal remote control that I could use?  I prefer to use a remote that reduce the volume via my Phone.

My best friend has a Sonos Arc and I want to surprise him with a turntable but I have read you can not pair a Bluetooth turntable with the Arc. I have a cheap sound bar and play my Bluetooth turntable through it with no issues. Is that possible with the Arc? I am leaning towards the Audio-Technica AT-LP60XBT-BK. Any help is greatly appreciated! Thanks! Eric

I have the app preferences for the Sonos S1 app set with both Show Lock Screen Controls and Home Screen Volume Control enabled.This makes using my Sonos equipment much easier as I don't have to find and launch the app when I'm just making minor adjustments.Yet on Android 13 neither of these show up.That is a big functional regression from prior app versions.Is this a known issue? Are there any workarounds?

Hi,can anyone help me to link my Cronos ARC + SL One with Formuler Z10 Pro? What is the correct connection? Do I need an adapter for HDMI? thank you and have a great day! 

Hi. I have the Sonos amp powering two speakers for the TV. I also have the Arc and was wondering if there is way to play both simultaneously with TV or music. I have a Sonos sub as well and two Ones for surround. Thanks. 

I would like to use my Audi Q4 Etron SONOS in-car sound system via CarPlay or Android Auto to play my music like in my SONOS One home system.

I recently installed a pair of Sonos One speakers. They keep disconnecting. I spoke to Sonos tech support, who ran a diagnostic and said that the problem was that my two routers have similar names (one name is “…..”, and the other is “…..-5G”. He advised me to change the name of the router and/or call the internet service provider. This all seems more trouble than it’s worth for setting up two small speakers and will likely just return them and go with a different system, but wonder if there are any simple solutions.