Talk Sonos Products

I want to build a system with 2 groups.Group/Room 1 will have a tv, a turntable and two wireless 300’s and a mini sub.Group/Room 2 will have 2 wired in wall speakers on a different zone. It is alright if the turntable plays in this zone. So do I need 2 amps or 1? And which kind?Can the 300’s connect to the Frame tv wirelessly or do I hdmi the tv into an amp? I don’t have a place for a soundbar.Also is there an easy way to integrate radio?Am I missing anything? Thank you! 

The Sonos S2 (and S1) app on macOS crashed instantly at launch. This issue was previously raised by ​@Dikon:I had a similar bugreport stating:Error Formulating Crash Report: dyld_process_snapshot_get_shared_cache failed ChatGPT suggested that rosetta 2 runtime was failing.Rosetta Runtime Crash:The crash occurs in the Rosetta runtime itself (/usr/libexec/rosetta/runtime), which means the Intel (x86_64) version of the Sonos app failed to launch correctly through Rosetta. If rosetta 2 was broken I should try to install/verify the rosetta installation with the following command:/usr/sbin/softwareupdate --install-rosetta --agree-to-licenseIn my terminal it printed the following lines:2025-05-02 21:54:08.736 softwareupdate[34584:868348] Package Authoring Error: 072-08244: Package reference com.apple.pkg.RosettaUpdateAuto is missing installKBytes attributeInstall of Rosetta 2 finished successfully I am sure Rosetta 2 was already installed on my mac, but it did fix the broken runtime. The app

I’ve just set up my HT with an Arc, Sub 4 and 2x Era 300’s. It setup as a surround sound system.  I also have two ceiling speakers in the room running off a Sonos amp. Do I create a group with the surround system and the ceiling speakers or is there a better way to do it to ensure I still get the full surround sound effect?Do I do another TruePlay setting if I add the ceiling speakers? Thanks

I am unable to get Dolby Atmos playing via by Beam 2 and LG OLED B4.  I have tried with “The tomorrow war” and other movies suggested to ensure Atmos is available but I just have “Dolby Digital Plus 5.1” on my Sonos app. beam 2 HDMI is connected to eARC. “Sound out” = HMDI(ARC) device “DTV audio setting” = Dolby digital plus (I have also tried auto)”digital sound output” = pass through”eARC support” is toggled to on ”select HDMI input audio” is greyed outIf anyone has any suggestions please do share! Moderator edit: Changed Beam to Beam 2 for clarity

I have been using Sonos controller to play my iTunes playlists on Sonos.  I’ve been using it for over two years.  Suddenly only a handful of old playlists (some not even on iTunes at this time)  are showing in Sonos music library.  None of my recent playlists show up when I update the music library.  After looking for solutions, I tried to export the .xml file for the playlist BUT the .xml files are now showing up as Microsoft Edge html files.  Is that why Sonos does not recognize them???  The path to the iTunes music folder is correct but the playlist and library files in that folder are html not xml.  If I open the file in notepad it looks like the correct .xml file but will not save as an xml file.  Is there anyway to fix this and get my playlists back on Sonos???  Thanks

This topic was closed without resolution but I have a comment which may help others as I got mine to work.

Hello, I have the sub ultra arc, the Sub4 and two era 300. They are set as a surround system under home theater. I have a surround system when. Watching my cable. Channel on TV everything works perfect. When I am on youtube, Netflix or other app only the ultra Arc sub works and the Sub 4. The two eras 300 silent remain silent. I called the the tech support but they could not fiz the issues. While I have a different set up upstairs the arc and the five and sub3 work perfectly even when watching youtube, Amazon etc. Who can help me seolve this issue? It is very frustrated especially when the tech cannot fix it 

Hiya, I’ve contacted Sonos regarding an issue, they’ve said it’s best if we do a replacement once we receive the faulty product, I’ve contacted support 4 times to receive my pre paid shipping label, I haven’t got anything, this is a joke, it’s like you lot purposely not sending me a return label. Your customer service is the worst. every time I contact support, all they say is we re sent the email and just flogg me offAll you guys wanna do is take money, and not help.  Moderator Note: Recorded and removed Return number. Modified in accordance with the Community Code of Conduct.

When I enter my authorisation code it just stays on the page. 

My system Beam (gen 1) Sub (gen 1) 2 x ERA 100 as surround speakers also a Move. Happy with the music playback of my system but thinking of 2x Sonos 5 as dedicated front facing stereo focused HiFi audio -a more conventional sound stage (If that makes sense)I assume this will work but then would i have to deselect the other speaker components (Beam and ERA 100s) manually each time i just want to play music, and similarly when operating as TV home cinema would i then need to revert to the Beam/Sub/ERA 100s each time?Incidentally (i know these questions are asked regularly) are the Fives that good? thanks  

Hi.  I am running two 16.1 systems in different homes - one was cloned from the other several years ago as Sonos had no other way to copy Playlists.  I now want to move a couple of speakers from one home to the other.   I havent upgraded anything, and the comments on the new App continue to tell me that is the right decision for me - Music Library, Playlists, ...and without a roll back plan when I discover the new system wont work with my currently fully functioning wireless I never will…..   So now to the question.If i take these speakers (a PLay 3 and a Play One), that are running identical software, and using my 16.1 app on the Android that is now dedicated to Sonos, will it allow me to add them, or will I get the ‘you need to do a system upgrade”.   Is there any genius out there that has either done this, or knows what might work.  I sadly suspect the moderators will respond with a party line telling me that the new app is great, but nope, not until there is a roll back option.   (

Not sure this exists but would really like to see it.Just be able to suspend, not disconnect or unpair, Era 300s and Sub from home theater setup. Mainly due at night when playing a game, it be nice to only have lower volume sound come from just the Arc Ultra.

Hello everyone,We’re building a new home and want to set up a good audio system in the living room for our main TV.The TV will be mounted on the wall under the stairs (green box in the picture), and the sofa will be positioned where the blue box is. Our current plan is to place a Sonos Arc Ultra under the TV, a Sub on the floor next to the TV, and two Era 300 speakers behind the sofa on stands.What do you think of this setup? Do you have any suggestions?Budget-wise, we can’t exceed this configuration.Thanks in advance for any suggestions  TV Wall  

I find it is impossible in practice to use the Beam (Gen 1) connected to my recently purchased LG OLED TV through the ARC socket.If I want to switch to Bluetooth headphones, the connection lasts for a few seconds before the Beam snatches it back. If, on the other hand, I connect my DVD player via HDMI, the TV tells me that I cannot use the ARC connection. The answer has been to use the optical out connection and everything seems to work perfectly. I can leave them all connected and they function when required. However, I obviously lose some functionality although I have been able to make the volume controllable by the LG remote. Do other people have the same experience? Who do I “blame” for this? Is it something about the Beam or is it that LG have not developed an ARC that functions with all possible connected equipment? 

I'm using a Sonos Beam Gen 2 + Era 100 rear speaker. The placement of my speakers varies greatly during the day and night time. Because I move my speakers to the bed at night. But as you know, Trueplay is too loud. So I was always very psychologically uncomfortable at night because I think I'm hurting the person next door to me. So I've been exploring if there's a way to save Trueplay's multiple profiles and found it's not possible. But instead I found a great alternative!If you have another smartphone, before starting Trueplay, you can set the start volume of Trueplay through another smartphone!Trueplay sets the default volume value to 50 in the immediate message warning you that you will start the test tone. You can change this default volume as much as you want. Increase or lower it. So if you have to play Trueplay when the surroundings are noisy, you can raise this, and if you have to play Trueplay when you have to be quiet like me, you can lower this.In the case of Advanced Truepl

Is a SONOS Connect Amp serial 1603 a Gen 2? I am pretty sure Gen 2 starts after June 2015 so March 2016 should be 99% Gen 2 right?

Hi,Does anybody knows when it will be posible to pair two Sonos Ace with Sonos ARC?  Regards.

I have the Samsung theframe tv and I used to see the volume control number where I am at. When I added Sonus arc to the system I no longer see the volume number and now I just have to rely on the sound I hear to control the volume. How do set it up so that I will see the volume control number again.

Hello, I tried looking for conversation that would help me place my ERA 300 for surround sound.  I recently purchased a large package with the ERA 300’s as the surrounds.  Where I will place them is in a big open room in which I can not place them at eye level behind the sofa.   I have been directed by my significant other that she will not allow any stands behind the listining area and no movement of furniture.  I have attached pictures of place areas on the wall where she is ok with having having them.  They would be 8 feet high, with close to 3 feet above the speaker on the first ceiling shelf only getting higher from there.  They would be close to 2 feet behind the listening area.  I was going to order the angled wall mounts that can angle down to around 30 degrees and to the side 5 degrees.  Do you all think this would be acceptable placement with my limitations.  Any advice welcome that could help me with placement without upsetting the gf.

Hello, since the new update I can not create or save alarms.I use an iphone 14 pro max with the newest app updateand an old iphone 7 plus with an outdated app. I onlöy can add/update it on an outdated app (iphone 7plus) now...From the current app and main device (iphone 14 pro max) I can not edit or save it.Still can not create or save on both devices.

I ran Advanced Tuning on my Sonos Beam Gen 2 + Sonos Era 100 setup today. It changes the EQ quite dramatically. It is a very noticeable change and the sound becomes more balanced and better.The problem is that there is no change in the volume of the side firing speakers at all. When playing 7.1.4 Dolby Atmos test tones, the side channel is simulated through the sound output from the side firing of the soundbar and rear speakers, but the sound output from the side firing speakers is so small that it actually feels like 5.1.4.In order to feel like 7.1.4, the volume balance of the side firing speakers and the rear speakers should be adjusted by TruePlay, but the current TruePlay technology does NOT change the volume of the side firing speakers.Ideally, TruePlay would measure the distance between the soundbar and the rear speakers, and the farther away they are, the stronger the output of the side firing speakers should be, and the closer they are, the weaker the output of the side firing

Hi, I’ve just bought a pair of Era 300 speakers. I was surprised to notice that the official dimensions on your website are wrong! They are not 160mm high, more like 190mm. I know it shouldn’t matter as the space above should be open but some people might have to place them in a wall unit. ( I know it defeats the upward firing tweeter ) 

I am thinking of using a Move 2 to solve an outdoor movie scenario issue I have.I am using a 1080p projector, with a 30’ screen that is around 50’ from the PJ. The PJ has a 10W speaker, and that is lame, and no usable audio options except a 3.5mm jack. I did try a P5:Gen 1 at max volume, which was better but still insufficient. That was also located next to the PJ ie behind the audience, which isn’t ideal.My idea is to get a 3.5mm->Bluetooth adapter for the PJ, then stick a Move 2 under the ‘screen’ (its really the neighbor’s exterior wall). There is no power near this location.What is the range of Bluetooth in clear air, with little RF interference?How much louder will a Move 2 be than a P5:Gen1?(Yes, this is not an audio-grade setup, I am aware of the limitations of my scenario, I just need more volume)

Hi there, I have a Sonos Play 5 Gen 1 I got second hand and I want to connect my iPhone via wifi or a line in cable. I can’t add to wifi using the app because the speaker isn’t found and I can’t play through a line in cable as yet as I don’t know which one to buy that connects to my iPhone. Just hoping some music comes out soon! Hoping you can help 

Hi guys. How come when i play music straight from say, apple music it seems alot quieter than if i play through the sonos app/apple music. I always control my music through sonos app due to this. Also will there ever be an addition to the app to allow me to control music with the sonos ace, just as i do with the rest of my products.