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Question

multiple charges no order

  • December 24, 2025
  • 2 replies
  • 11 views
K

Tried to buy the era 100. Not once but twice, first time I didnt sign in and was after playing with klarna was redirected back to my cart after purchase. So the money came out of my bank account but sonos says the purchase did not go through.

Second time I signed in with my account, filled in all the information for shipping ect and went to pay with klarna and the purchase went through and it told me to go back to merchant. I go back to sonos and its literally showing the payment for me to pay again?

So I was charged not one but TWICE for something that according to sonos is not an actual order. Just being held by my bank. 

Honestly so frustrated now I have to wait 30 days to get the money back after disputing with my bank. and will miss this sale and am out @ bunch of money for the next bit. Why have klarna as an option if the website is not properly set up? 

Don't know what to do honestly

2 replies

Jamie A
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  • Jamie A
  • Sonos Staff
  • December 29, 2025

Hi ​@Kenntricity, welcome to the Sonos Community!

I’m sorry to hear that you’re having trouble placing an order with us. 

The only Sonos staff on the community are us Community Moderators, while we can offer some technical support and sales advice, we don’t have access to the tools that those teams do.

I would highly recommend you reach out to our sales team regarding this issue and letting them know you were trying to place an order during the sale. They should be able to see the failed order and should be able to help place an order for you with the sale price, so you don’t lose out on it. 

    caroline-harper
    Forum|alt.badge.img

    Tried to buy the era 100. Not once but twice, first time I didnt sign in and was after playing with klarna was redirected back to my cart after purchase. So the money came out of my bank account but sonos says the purchase did not go through.

    Second time I signed in with my account, filled in all the information for shipping ect and went to pay with klarna and the purchase went through and it told me to go back to merchant. I go back to sonos and its literally showing the payment for me to pay again?

    So I was charged not one but TWICE for something that according to sonos is not an actual order. Just being held by my bank. 

    Honestly so frustrated now I have to wait 30 days to get the money back after disputing with my bank. and will miss this sale and am out @ bunch of money for the next bit. Why have klarna as an option if the website is not properly set up? 

    Don't know what to do honestly

    I had a similar situation with multiple pending charges showing without a clear order reference. In my case, these turned out to be temporary authorization holds rather than completed charges.

    What helped was checking the bank statement after a few days, as the extra charges dropped off automatically once the authorizations expired. The actual charge that went through matched the final order amount.

    If the charges are still showing after a few business days, it’s best to contact Sonos support with the transaction dates and amounts. They can confirm whether the charges are authorizations or real captures and help coordinate with the bank if needed.

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