Speakers

I have been waiting on a response to the alarm not working now the app doesn't open? Can we not just switch to the prior app?

This past weekend I had placed 2 of my Move 1's outside in my backyard. I had a large group of people so the volume levels where up to about 70%. Streaming Spotify through the app. At some point both Move's where only playing the higher frequency and lost mid range and bass. The next day I tried to trouble shoot the sound quality issue. What finally worked was turning the speaker off and then back on. Has anyone else experienced this? Was it the high volume level or possible heat? I have had these Moves for a couple years and never had this happened before..

I have 2 era 100s in two rooms. One is in the kitchen and is great. Sometimes I like to bring the second one in to make a stereo pair which sounds much better. However this is difficult as the mains wire is looped through furniture so I would like a second mains wire. No other wires fit the era 100 (I have a five, sub and beam) and I can't find one for sale. Any suggestions on how to get a mains wire or do I need to look at a cheap Chinese one? Surely someone else has had this issue or has damaged a cable and needs a replacement. 

can anyone helpI have 5 Sonos Devices, only 1 is airplay compatible, I want to play downloaded purchased music from my phone, is linking possible to play music via  Airplay to all speakers into the rest of my network?  

I have a port which I connect a Sonos One Gen 1 that I upgraded to Gen 2.  The upgraded of the Sonos One from Gen 1 (purchased Feb/2018 to Gen 2 was excruciating.  I learned in order to have a stereo affect with two Sonos One devices they need to be compatible.  Question - If I buy a Sonos One Gen 2 will it be compatible with my Sonos One which I upgraded to Gen 2?  Thank you  

Unexpected sound failures on one or two Sonos SL of my larger system occur more n more often

I am frustrated beyond belief with my Sonos system. I have 20 Sonos devices that do not work and haven’t in several weeks. I’ve invested a lot of money in the system but it is functionally worthless. My wireless router is a mesh network with five satellites covering a 4000 square-foot house. Download speeds are more than sufficient to run the network. I have gone through the tedious  process of unplugging every speaker, every router, every amp and rebooting the modem, the routers and each Sonos devices to no avail. It still does not work. I come from the tech industry and understand when a software update isn’t done correctly and causes bugs. I have patience and am willing to give the company a chance to fix it, but it has been way too long with no fix. I am at the point where I’m gonna give one last Hail Mary pass with tech-support and if they can’t get it running, I’m gonna sell all of it and move to another system. I didn’t buy Sonos to be a part-time job trying to make it work. Is

Where does the SONOS queue live?  I don’t think it is in the app (on device).  Does it live on a SONOS server, or locally in the speaker(s)?  This has been bugging me for a while.  Just curious.

Everything about Sonos now is utter rubbish. even signing into this it said my password was wrong so when i reset it I used one that I thought worked and it said that I cant use a current one..aaargh. Sonos cant even get that right.Went to listen to BBC radio 6 music this morning...forget it, still waiting….all kinds of unhelpful things appearing on my phone app. If anyone from sonos is reading this then you need to know, that unless you sort out these problems FAST your business will go bankrupt. Nobody I know who used sonos can now be bothered with it. It just does not work...station selection, volume controls, rooms dropping out...I could go on and on. Restaurants who are big users of these system, are abandoning it in droves. SONOS SORT IT!!!! You don’t have much time. 

How can I play my CDs through my play 1s from a intigrated amp CD player without WiFi or blue tooth 

Recently I am having severe problems with my wifi connection. I am unable to connect to my usual network, which happens to be the one that is used by Sonos. So Sonos won’t launch.Sonos tells me to change the network on my computer to the one that Sonos is tied to. I cannot do this because it is the network that won’t connect. What I need to do is the opposite...to change the wifi network that Sonos is using. How do I do this?Thanks.

I have had my Sonos system for many years. Runs on a wireless/meshed network. NO issues until now.Since updating to the new App the system plays for a while (varying amount of time) and stops. When it stops all grouped speakers are lost from the group. The problem happens every time.The App shows ‘no music’ tied to any speaker. To start the system again I select a service and start it. Only 1 speaker plays. All other speakers must be added to create a group.The amount of time the system plays varies. Shortest is 10 mins. Longest is 5 hours.Sonos support admitted there are App problems and remotely rebooted all speakers saying the ‘error’ should clear. It worked for about 4 hours and died.Is this a common problem due to the new App. Is there a solution now or must I wait for future App updates

I have a stereo speaker set made up of 2 x ERA 100 and I find it randomly keeps going out of balance. The right speaker drops in volume to about half of the left speaker.When I subsequently change the speaker volume the balance goes back to the centre again, i.e. the right speaker increases to the same volume of the left.

HiI have 2 x era100 both on ver 16.3.1. I am trying to set them up as a pair but i am just getting an error message to check my network connection.I have rebooted my router, i have reset and added both Era’s into the sonos app but i am still not having any joy.any pointers would be appreciated :)

How can I block others in the household from using the Arc whilst I’m not there 

I turned on my Move2 speaker and it started playing. Love the tracks. BUT I can’t find the playlist or station source on the app. I can find each individual song as it’s playing, but not the source. You can see my problem. What if I want to return to this source someday?! If I don’t know what it is, I’ll never find it again. I’ve been really disappointed with this app. 

The latest version of the app is, as I’m sure you know, miserably hard to use and a huge step backwards.As of today, it doesn’t work at all.  I can no sound out of any speaker.Any chance you can give me my money back for the worthless wall hangings that I now own?

Despite being a fan of Sonos since 2007, I’m tired of wrestling daily with my Sonos system trying to get it to work with this app update fiasco. Who would you recommend I move to: Denon HEOS, Apple HomePod 2, or Amazon Echo Dot? 

I changed broadband supplier to Sky from BT last week and have since struggled to get my Sonos system to work as before.  Somehow I have managed to get the Beam and both SL1 speakers to work but the Sub is not being recognised so I cannot add it to the system.  Also, I cannot get Alexa to work on the Beam, I try to add it as a voice assistant but when it asks me to log in to my Amazon account nothing happens.  Any ideas gratefully received! 

I just bought 2 ERA 100s.  One set up easy and works.  The other does not.  I live in apt where I dont control router settings.  I turned off my android phone vpn to try and set up.  It has gotten all the way to asking for wifi network and password which goes fine and then it says it has a problem connecting to network?  how so, if the first era 100 did fine?  I have no other sonos equipment.  how to fix.  Ive reset era 100 and router 5 or more times.  Lights go out after 20 sec on era 100, why is that?  Used to be such a simple product to use, now im debating whether its worth it.  would like some good tips to correct.  

Two play 5’s setup as stereo,keeps falling out when playing thru turntable via pre-amp thats cabled to sonos Amp. at the same time, sonos app S2 is saying the wifi-connection is very good? any suggestions. The play5’s is in the next room 7mtr away, and never had this happening  

Tenho  duas caixas de som SONOS  1 e 5 nao sao utilizadas a mais de 8 anos. Gostaria de utilizar, é possivel ? como configuro ? Estou no Aplicativo SONOS S1 ele reconhece a caixa mas diz que a configuraçao nao e compativel. como devo proceder ?ObrigadoJorge Giacon 

Beyond Frustrated and about to ask for a refund. Our Sonos Roam will NOT connect to our existing system. IF we can actually get it to work, it creates its own system. We have done everything. Rebooted, logged out/in system, rebooted phone and internet. We have done everything we can possible think of and/or read about. We have done everything to NOT throw this POS across the room and currently opening a bottle of wine.We were able to connect via blue tooth once….yes...once! It seriously has just been a very expensive paper weight.PLEASE HELP!  For the price of this system/speakers, everyone expects MORE. fyi: After reading other posts and responses, we can assure SONOS that we do not have internet/connectivity issues. Our router is new and have had no issues with any other device. Please do not state this is the reason behind all the issues.  

Hi Sonos Community,I just had a very frustrating week trying to get my SONOS PLAY:1 speakers to reconnect after I updated my home Wi-Fi with a new modem. I followed all the SONOS troubleshooting instructions (e.g. resets, turning the modem off/on, trying the older app) and read all the community topics, but nothing worked.Today, I finally got my PLAY:1 speakers reconnected by factoring in one vital step that the SONOS troubleshooting does not include. Remove other devices on your home Wi-Fi network prior to reconnecting your SONOS PLAY:1 speakers. Before removing the other devices, type in your modem ip address in the search bar of your computer and log in to see what devices are using the network. Systematically disconnect them from the home Wi-Fi (e.g. Smart TV, tablets, computers) until you’re left with just your phone with the SONOS app and connected to the home Wi-Fi. NOTE: I did not reset my modem. I left it on and it was connected all the time. Do the factory reset with your PLA

Long story short.I cannot recall my WIFI P/WSo I did as directed and hooked it directly up to my router with TWO different ethernet cables.Still won’t work. Blames me for the power not being on or it being plugged in. IT IS.So I guess that’s that. I now have a expensive paperweight.And just for some history. This thing has been an absolute UX nightmare from the day I got it. Multiple networks, routers etc, and there has alway been issues. Why will it not work simply through a direct connect with ethernet it beyond me.When it works it’s great, but these issues have me looking elsewhere for another solution.I just can’t believe your system and app just basically is so archaic and well, s****.SCREENCAP WITH MY “OPTIONS”. Garbage.Moderator Note: Modified in accordance with the Community Code of Conduct.