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can’t add sonos era 100 to system 

Can you give more information?

  1. How many speakers do you currently have?
  2. Are you trying to add the 100 as a stand alone speaker, stereo pair or surrounds?
  3. What type of network do you have?
  4. I'm just asking this for clarification.. are you using the S1 or S2 app?

This will help the community with suggestions.