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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5132 Topics
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Eug7Trending Lyricist I
asked in Speakers
2 of 3 Era 100 consistently do not show up in Mobile app

I have 3 era 100s. all 3 consistently show up in the Windows app (always there) but 2 of the 3 rarely show up in the Iphone app both in control panel Airplay and on the app system. Both will work with SVC but not available to cast music from my Iphone. Unplugging and restarting is only a temporary fix and before long the speakers become unavailable again.I haven’t done a recent reset but after the last time I reset, the problem arises again soon thereafter. I’m on a newer Netgear mesh router where one of the hubs is only 2 feet away from one of the Era 100s not visible. Otherwise my WIFI is rock solid.My Sonos Roam always appears available along with the Arc and Port.My Sonos arsenal: 3 Era 100s, Arc, Sub Mini, 1 Roam, 1 Port.

3652
E
8 months ago
M
mattylipContributor I
asked in Speakers
Symfonisk Bookshelf seemingly died

Hi! I've had my pair of SYMFONISK speakers in my surround setup for close to a year now. Unfortunately one of them appears to have died - no led light or sign of life within the Sonos app. I tried using the power cable from the other working speaker, and other wall sockets, but still no success.Has anybody experienced or heard of similar before? I didn't manage to find any information online of similar experiences. It just literally seems to have died with no abuse. It was always taken good care of.

1391
Stanley_4
8 months ago
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Piffa21Contributor I
asked in Speakers
Sonos play5 ticking sound

My Play5 make a tiking sound After a while It Is on.There Is the noise when I play music and even when I don't play.It starts slow and became faster and faster.Anybody has a solution?Thanks

823
Airgetlam
8 months ago
spawnreaper
spawnreaperContributor II
asked in Speakers
how can i send music to one of a paired set of play:one’s

I have a play one underneath a fake fireplace that I use for fireplace sounds. Now I added another play:one to the other side of the room. I paired them to create stereo set. now my frustration is that I can no longer use the single speaker for the ambient sound. mis there a way to sort of duplicate the spreker so it’s able to be selected as a stand alone but also as part of a set? I would hate to pair and unpair them all the time. 

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Stanley_4
8 months ago
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dbsquaremediaContributor I
asked in Speakers
Feature request : play local Atmos files

Hi there,  I'm a music professional (sound engineer) with a 7.1.4 Atmos studio in France. I own 2 Arc 300. Those are fantastic speakers for Atmos playback and are paving the way towards Atmos adoption by the general public. Awesome job Sonos ! But I need to be able to play local Atmos files (.mp4 with DD+ JOC endoding) for quality control before sending to online services. I need also my clients to be able to do that so they can approve the mixes outside the realm of my studio and their headphones. The only way right now appears to be through an apple TV to an HDMI equipped Sonos Beam 2 / Arc with Era 300 as surrounds. This is not ideal, and quite more expensive, and I very much enjoy front facing Era 300 (as surrounds, the front drivers are deactived by design). Sonos Era 300 are already streaming DD+ JOC  files from Apple and Tidal, it shouldn't be too difficult to do so from a local NAS / phone ? Please Sonos 🙏

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B
8 months ago
S
Steve_237Enthusiast I
asked in Speakers
Skips, Drop Outs and Missing Speakers - Play:3 and Amp

Hi,I’ve had a long time problem with the Play:3 and Amp products in my system, dropping out and skipping, most frequently just one channel of a stereo pair of Play:3.As two Play:3 units are in an extension, effectively outside the original house, I invested in a Ubiqiti UniFi switch and added hard wired WiFi points in a few rooms (including the extension). I’ve tried both with SonosNet and wi-fi only configurations. There are a number of articles on configuring the plethora of options on the UniFi switch, which I have followed, but it seems that Sonos works less well with a decent switch than a cheap ISP provided wifi/router/modem combo. Go figure.The frustrating thing through all of this is the amount of time that I have spent explaining all of this to Sonos support and the process that I go through every time with this. The problem is effectively resolved by switching the speakers on and off again. Each time on support calls I am asked to turn off everything, including all Sonos unit

33517
106rallye
8 months ago
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SaraswatHarshContributor I
asked in Speakers
not getting audio through mobile Bluetooth after i reset my mobile network and paired again.

I used to play music through mobile's bluetooth on my era 300. Today for some reason i reset my mobile'n network and paired era again now i am not getting any audio from the speaker.

7066
P
8 months ago
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Terry WitterContributor I
asked in Speakers
sonos play 1 not working

I have 2 sonos play 1 speakers that have both stopped working and I can't get them going again.  In setting them up ...and failing...sonos has wanted to use a temporary WiFi setting instead of my own WiFi. Any advice? Do I need to reset them or restore factory settings 

5614
Airgetlam
8 months ago
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GLO YogaAvid Contributor III
asked in Speakers
Sub gen 3 Volume drop w/Era 300s

Hey everyone! I purchased Era 6 300s to replace my Play3s, I noticed when the sub is connected I have to raise the sub volume to 12 or 13 to simply hear it. also this is probably not the cleanest bass pushing it to its peak volume. With my Play3s the Sub was at 1 or 2 the sub was hitting harder.  Any ideas? Thanks!

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G
8 months ago
A
An0nContributor I
asked in Speakers
Roam randomly reset

Hey, My Sonos Roam randomly reset and get disconnected from my Sonos system.When I boot it up it just starts flashing green and I have to re-do the whole pairing process with the app. Any idea why ?  Best,An0n 

3347
Ken_Griffiths
8 months ago
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pcalTrending Lyricist I
asked in Speakers
Incompatible Software Versions - S2

I used to love Sonos. Now I only love their hardware… I have 5 older speakers (4xPlay:1 and 1xPlay:5) that are not compatible with the new S2 system - but I don’t care. After many, many problems caused by relentless Sonos “upgrading” - I now drive my speakers through the Home Assistant integration which is magnificent. It does everything I want, and doesn’t bug me with extras I don’t care about. Unfortunately, it still requires the Sonos app to add a speaker to the system before I can use it in Home Assistant.We just built an extension to the house and I wanted some more speakers in new areas. My investment in Sonos infrastructure was too great to move to another ecosystem. I was incorrectly advised by an Ikea salesperson, that their Sonos based Symphonisk range were S1 compatible - so I bought 3 of them. 2 x Bookshelf and 1 x Table Lamp.When I installed the first of the Bookshelf speakers shortly afterwards I discovered they were S2 only. I was very annoyed - but after some research s

153513
Corry P
8 months ago
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AlaurenaContributor I
asked in Speakers
i moved and cant get my speaker to work

Hello, I moved and am trying to setup my SL, it will not connect and keeps showing an error message. I have already tried: resetting to factory mode, restarted my SONOS app, unplugged and plugged back in and turned my wifi off and on. 

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Ken_Griffiths
8 months ago
C
caradolanContributor I
asked in Speakers
Play 5 unable to join temporary network

I have updated my wifi and managed to get three of four SONOS speakers connected. The Play:5 will not connect to the new network.I have tried a factory reset, then adding it as a new product. My SONOS app recognizes the product and it appears as though it will successfully connect, but it will not connect to the “Play:5’s temporary network:SONOS-Awb… I get this error; “Your mobile device couldn’t connect to your Play:5.I have tried other mobile devices, with no luck. I also have tried using an ethernet cable, and it is undiscoverable.I have tried choosing the temporary wifi SONOS network within my wifi settings on my phone, with no luck (connected momentarily, then nothing). I have changed the network settings in the app. Still nothing. 

8012
Stanley_4
8 months ago
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Bostonkatie781Contributor I
asked in Speakers
cant set up my roam SL

What am I doing wrong. I can not set up my roam SL. How do I connect the device to my WiFi? I don’t see the option in the app without it finding my speaker device and yet I can’t see it in my Bluetooth screen or WiFi. How do I get the speaker to connect to my home WiFi system

2561
N
8 months ago
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willfarrellyContributor I
asked in Speakers
Sonos One - Cannot Connect

need some help with an unresolved connection problem with one of my Sonos One units.My set up in my UK home is as follows:Lounge - all working fine- Sonos Beam 2: purchased in UK in 2023, connected to Google wi-fi router via ethernet cable- Sonos One x2: purchased in US in 2020, connected to Beam via Sonos network channel 6Bedroom - not working- Sonos One x1: purchased in US in 2020 … the Sonos s2 app can “see” the device but it can’t connect - wireless doesn’t work (either Sonos or Google network) I reached out to Sonos support but have not yet resolved the problem despite sending them a diagnostic via the app (have also rebooted my modem and router, reinstalled the app, and rebooted the One - no joy) Can anybody help me solved this issue ? ... maybe it’s network or firmware related but i’m not an expert. Any help with this issue would be greatly appreciated - thank you ! Kind regards, Will PS: the Bedroom One used to work 100% fine in our USA apartment wi-fi …. both Lounge One units

2623
Airgetlam
8 months ago
X
xterContributor I
asked in Speakers
Constant audio dropouts

I'm having constant dropouts when playing music from Spotify or the Sonos app. It happens approximately once every 5 minutes, the music continues playing but the audio is cut for 10-15 sec. Tried everything but nothing can fix it.I have 2 Play: 5 gen 1 (one wireless and one wired) and 1 IKEA/Sonos Symfonisk (wired) connected to a TP-LINK Deco X60 mesh system.Diagnostics sent: ************ Moderator edit: removed & recorded diagnostic number

1464
Stanley_4
8 months ago
A
andrew13139Contributor I
asked in Speakers
Era 300's setup as stereo pair - one speaker keeps cutting in and out when playing

I have two Era 300s, that I have just setup as a stereo pair.  When I attempt to play a record, using the line in into the right speaker, the sound keeps cutting in and out of the left speaker.  Wired connections are solid from the preamp into the right speaker, and both have “good/excellent” wifi connections.  Any ideas on solutions, or directions to existing threads on the same issue would be much appreciated!

4744
D
8 months ago
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DrPowellMD1Contributor I
posted in Speakers
Sonos Return

Mr. Spence,I tried Sonos for the first time and was excited to do so. My colleagues have told me about the Sonos brand for years and on their urging I purchased three Sonos Move (2) directly from Sonos.My order arrived and all three Sonos Move (2) had issues with not being packaged correctly and damage on all the units. I waited over an hour on hold and spoke to a Sonos customer service representative who assured me the issues will be investigated and I will receive an email. I had to call another four times and chat twice to receive a return label to return the three damaged units. When I tried using the return label for each unit, only one return label was valid and I paid for a box and sent all three units back with the one label.It has been over a month since the units were received and I still do not have my refund. The offshore customer service cannot transfer to a supervisor, does not understand issues and is a nightmare to speak with. I cannot believe my experience has been so

945
D
8 months ago
T
Tesfan24Contributor I
posted in Speakers
micro coupure sur la sonos five

Bonjour j'ai un problème avec ma sonos five quand je regarde la télévision le son fait des micro coupures ce qui est très gênant Mes autre produit sonos eux n'ont pas ce problème la il y a que la five pourriez-vous m'aidez à résoudre ce problème merci et bonne journée Moderator edit:Google Translate-Good morningI have a problem with my sonos five when I watch television the sound makes micro cuts which is very annoyingMy other sonos products don't have this problem, there's only the fivecould you help me to solve this problemThank you and good day

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Corry P
8 months ago
T
TigerHawk13Contributor I
asked in Speakers
i have 4 Sonos OneSL that keep on disappearing

I have a Sonos Beam by my TV that always works and shows on the app. I have 4 Sonos One SLs that work but every few days they disappear from the app. I have tried unplugging, searching for the them when reconnecting. Restarting my router. I have followed all directions. it is now becoming so frustrating I want to throw them out. sometimes it will work and I will see “living Room, kitchen, bedroom, garage” appear so I can group together to play music. but every now and then they all disappear. Can anyone help? And yes I have tried unplugging them all together and doing individually. I have strong WiFi and never had an issue nor changed it.  

704
T
8 months ago
N
NancySSContributor I
asked in Speakers
Era100 no longer connects to my Spectrum Router

I have several Sonos one speakers and 2 Era 100s.  They were all working fine.  I get a message that the Era speakers need an update and when I started the update I got Error Code 30.  I called support and they say that the Era speakers will not communicate with my Spectrum router.  But they used to work on this router until the update.  I’m about ready to return the speakers.  Any ideas on how to get them to work?

1735
N
8 months ago
C
CT_BostonContributor I
asked in Speakers
Sonos and the never ending lost system

“Unable to connect to Sonos Lets fix it”Home wifi network is always up. Sonos every couple of weeks loses the network.  Finds the devices then ask to reboot my home router.  My Home router is working NO reason to reboot.  I off/on speaker for 5 sec.  So then app find multiple systems. “let’s confirm”.  Find my Qty 2 era 100’s with Mac address. So far so good right?   I have to rejoin the same network.   “connecting’ takes minutes.”then time out.  I do this 2 -3 times and it connects eventually.  Speakers are in the same room as the router.   Other devices in different rooms and floors are connected and stay connected.   What is the deal with the Sonos Network? 

4806
controlav
8 months ago
R
Raul fiveContributor I
posted in Speakers
sonos FIVE sonido tonos medios pobres

Buenas, he adquirido un sonos FIVE, y los sonidos tonos medios están como pobres, el sonido medio suena como enlatado, apagado alguna recomendación? Los graves y agudos muy bien, pero el sonido no es hifi ni por asomo, está muy lejos de ello Moderator edit:Google Translate-Hello, I have purchased a Sonos FIVE, and the mid-tone sounds are poor, the mid-range sound sounds like canned, off, any recommendations? The bass and treble are very good, but the sound is not hifi by any means, it is very far from it

181
Corry P
8 months ago
J
Jmaster911Contributor I
asked in Speakers
adding sound bar to play 5’s

I have a couple of Play 5’s in my media room.  I want to add a soundbar and send the sound from the TV to the sound bar through the HDMI Arc cable.    question, can the play 5’s be wirelessly grouped with the soundbar (such as the Arc) so sound will automatically come from all three speakers 

492
controlav
8 months ago
D
doboy001Contributor I
asked in Speakers
Sonos Play3 will not connect to S2 app

I have a Sonos system that I bought a long time ago, but I Play 1, sub, bar and boost that I have enjoy using for a long time. My dad's friend gave me his old Play 3 that he haven't used for awhile. I tried to reset the Play 3 and add to my system but the Sonos app keeps giving me a warning that the app can't connect to the Play 3 and to contact customer service.I looked up YouTube videos and read that I need to factory reset the speaker than add it. I tried the methods by unplugging, holding down the "mute" button and then plug it back in and wait till the Led turns Amber then green.Well, the speaker LED turns Amber than flash white and the mute button flashes green. I never see the LED flash green. I also tried holding down the volume up + mute button and all I get is the Amber LED and a flashing white LED and flashing Green mute button. Still can't add the Play 3 to my system.Any suggestions? 

14795
Airgetlam
8 months ago
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