Speakers

Hi,    Anyone experience any changes withthier APP and System just by changing DNS in router? I basically changed out Spectrums DNS to Cloudflare and it killed the functionality of my app and system.Thoughts?Thx 

stop breaking everything.a random update caused my symfonisk frames to not work. these are NOT easy to unplug and reboot. finally rebooted the 2nd one after getting into a drop ceiling tonight... That one came back online and that seemed to cause a nearby symfonisk lamp (set up in stereo with another lamp) to not work for god knows what reason. sound only of out 1 speaker. ALL are ethernet connected. No wifi used so little excuse for this. Tried to unpair them and re-pair them (setup sounds working out of both). Playing music, again only 1 speaker working. Had to unplug it. Not to sound lazy, but the lamps are also quite uneasy to just unplug and plug back in every damn day this crap happens (the cords are tucked away for a seemless look). That seemed to finally fix it I guess. UNTIL Sonos updates something again, which will break something else randomly…What are you gonna break next buddy? I can’t keep this entire system up for longer than 1 week now without you busting something...

Hi,I have no previously created zones, would just click speakers on or off as needed from the list. But now I do need to create a Zone. How to do this in the new app? I can’t find anywhere to create Zones and Zone names. From other comments sounds like I’m not the only one having issues with the new app so I don’t feel too stupid. Yet. I have (4) Ones and (1) Roam. 

I have a Playbar and several Play 1 speakers. We made a change to our wifi network, and after going through reconnecting all of our smart devices, Sonos is the only ones that we’re having trouble with. When I went to Manage Network in settings, and then Update Network, it did not find my speakers. In fact it discovers other products that I don’t own. I’m not sure how it does that or who these products belong to. I checked with one neighbor who has Sonos and they don’t belong to her. That’s one issue. I then tried connecting one speaker to wifi with an Ethernet cable, and was able to get all of the speakers to work, but only while i stay connected with the cable. I tried to update the network again, and still the same previous issue. I called Tech Support and tried different things with them, and still couldn’t resolve the issue, nor could they explain why these other products are showing up. The only suggestion she could make was for me to reset the speakers, which of course means I wi

Hi everyone,I'm encountering an issue with my Sonos Arc that I hope someone here can help with. While watching shows, the volume will intermittently decrease to the point where I can barely hear it for a few seconds, then it returns to the original volume.Here's my setup:- Sonos Arc connected to the TV via HDMI- Sonos Sub connected wirelessly- TV speakers are disabledThe volume drop happens randomly, and it's especially frustrating during key moments in the show. I've double-checked all the connections, and everything seems fine.Has anyone else experienced this issue or have any suggestions on how to fix it? Any advice would be greatly appreciated!

I have a stereo pair of Fives. Up until yesterday everything was fine. Now, when playing from my turntable (connected to the Left speaker via line in) the right speaker will not play. Other speakers in my system (One, Beam) will play if selected but the Right Five remains silent. Any ideas? Thanks!

Hello: My Sonos One has not been connecting to the TV and Beam. Both are on the same network and found in the app.Any Thoughts? I tried the Chat feature on the website and that was a joke. Thanks!

How do I attach the in ceiling round speaker grills.  What for the magnets attach to?  

I think I’ve just had more than a 4-hour call with Sebastian S’.  If it was Sebastian, I should start by thanking him again for his patience, professionalism, and not swearing at my in Romanian!  Be advised that any technical issues are usually my fault! After switching to a fibre optic broadband, using a Deco M4R Base Station and TP-Link ‘range extension’, my Sonos App lost visibility of my five Sonos speakers (3 x Sonos One (Gen 2), and 2 x One SL), and Sonos Boost, all of which I’d enjoyed using wirelessly with Norton 360 and four BT range extending disks for the past four years.During a lengthy support call, we reinstalled the Sonos App on multiple occasions, disconnected Sonos Boost, tried uninstalling (factory reset) and then reinstalling one One SL speaker, disconnected the router Ethernet cable from a BT disk to connect directly to two speakers in succession, uninstalled Norton 360 from a second mobile phone on which we used the Sonos App, turned off and on the power to all dev

Hi I’ve just bought a pre owned play 1 and would like to add it to my system but my system is S1 and the new play seems to have S2 installed I have factory reset the play 1 several times but still cannot connect tried to contact SONOS to ask if the downgrade tool was working in the last software release waited 30 mins then cut off 😡 I’ve tried to follow the advice online to no avail still cant connect does anyone know the steps to take to get this connected.

I am trying to connect a Play:1.  It connects to the system but says it is not registered and the ‘Fix It’ button does not work.  I have tried rebooting and reconnecting several times.  I have also tried connecting the speaker via an ethernet cable, but when I do that the system does not find it.   Moderator Note - Recorded and removed diagnostics number.

Sonos connects , playsonesong, then loses connection 

I have tried 10 times to update my “new” product (playbar).used nearly 10 hours and nothing is happening with the update.i have resat the product every time, restarted the router and nothing helps. PLEASE HELP 

Hican anyone advise. I have a second holiday home. My main address has Sonos products and my App is set up with those products. I have just purchased a Sonos Era 1 to use in a second address (holiday home)can I set that up on the same  account or do I need 2 separate accounts ? 

After changing my router my sonos system has never worked properly, the app constantly says ‘no products found’ I have rebooted everything and even created another sonos account but the app when first opened still says ‘no products found. If this continues I’ll be listing the system on ebay and buying another brand as this is poor from sonos,

Hi, I have had Sonos for about 5-6 years and I have never had more than 6 months where it have been operating without problems. After I updated to the Sonos2 app in seemed to be good. I think it was the only 6 months streak I have had where it actually worked properly.I have: Playbar 2x Sonos One Sonos MoveI have learned to live with the app only finding one or two of the speakers every time or that I have to ask my wife to put on some music because “I can’t connect to Sonos now”. This is not 1-2 times per week. This is everyday. Always.But now it’s gotten so bad that I can’t connect to any speaker anymore. Me or my wife. My wife has completely given up on the whole system and just plays from her computer or from the TV.I have done everything 50 times. I follow the instructions and i sends me in loops.I have reset all the products to fabric settings, deleted the app, rebooted the phone, reinstalled the app and tried to setup the speakers. The setup is OK, but when I am finished the spe

I have ceiling speakers powered by an Amp and am looking to add a sub to bring some more bass to my set up.  can I add the sub wirelessly and sync with the ceiling speakers. Ceiling speakers are used for music only so no concern about sync with the TV. Is this possible? Thanks

My cousin gave me an unopened Ikea Symfonisk which was bought around 2 years ago. I tried to add it into my app but it says that Symfonisk needs to be updated. So i started the updating around 10 days ago and the update circle is still not completed. Everytime i click on the circle, it says “it will only take several minutes”. Does anyone have similar situation and how could i speed up the update?  Many thanks! 

The sound from my  Sonos speakers have just recently stopped 

Hi. Yesterday we had a terrible thunderstorm, and a lot of the technical equipment was destroid.  No light on sonos. Is it possible to repair, or do we have to buy new ones?Thnks in advance. Morten

Well our Play 3 speaker is dead!!!!  Troubleshooted with Sonos and they stated yes indeed the speakeris dead!  Unbelievable!  Thought I was buying a good quality product that would last and last.  Speaker is7 yrs old and well taken care of.   Instead it is junk.  Only recourse Sonos would do for me is have me send the old speaker back and give me a 30% discount for a new product.  I am not sure if I will do that or wait for our other two speakers to die and go with another brand!!!Moderator Note: Modified in accordance with the Community Code of Conduct. 

I got a new router and a new network name and need to move the entire system to the new network. What is the easiest way to do this?

Hi, I use Era300 for music and Beam for movies. Today I added a Sub Mini to the Beam and I'm wondering if there is a way to connect and pair the Sub Mini to the Beam and Era300 at the same time - all three devices are in the same room. Switching the sub connections in the settings every time is frustrating. Thank you :-)

I bought this OneSL one year ago and it always worked well. But suddenly there is this crackling and static noise. I tried to reset it, plug it somewhere else, but the noise is still there.what can I do?

Hello everyone,My apologies for resurfacing this old topic. I have been without my Sonos play 1 for over 3 months since moving over to community fibre and having their Linksys MX5600 Series. I have tried everything including splitting my wifi channels for 2.4ghz and 5ghz, i kept one open (no wifi pass) for an hour to see if it was that and it still wouldnt accept the network. Currently it works via wired method but I cant update the network settings for it to connect. But this is borrowing the ethernet cable for the TV, Which is needed. If anyone has any advice as im tempted to sell on and move onto another system that properly works.