Enthusiast II

found a workaround for the problem caused by new Sonos controller app when adding a new speaker

33 replies
18569 views

Trying to add a new speaker to an existing Sonos system doesn’t work with the new Sonos controller on iOS.

There is a way to workaround this.

Firstly, in the controller try to add the new speaker as usual. You will get so far and the app will keep crashing. You’re probably getting an error like this:

Secondly, you need to go into the controller app and choose to transfer ownership of the system (settings/manage/transfer system ownership), putting in your account as both old and new owners. All speakers including the one that you tried to add unsuccessfully will now transfer to your account and work perfectly.

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G

Graybenz24

Contributor I

That worked for me too. Thank you.
Now to add three more speakers…

M

Musicoo

Lyricist I

Worked for me after a long day of frustration. Thanks so much!

S

Smstring

Lyricist I

Wow. Thank you. That’s what we get for buying a speaker at the same time as a major app release. But this nailed it. Saved me 138 minutes on hold!

P

pelhamtemple

Lyricist I

Worked for me too. Thanks for the fix!

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bgordo60069

Lyricist I

Worked!!! Struggling for 3 days. Thank you.

M

masterbeat

Lyricist II

I couldn’t get my app to show me the ability to transfer ownership.

So for anyone else having this crash loop, I was able to get the devices to register and update in a fresh install of Sonos app from within an Android phone (it was IOS that was having the issues). Once the devices were added, registered and updated in the Android device, I erased and re-installed Sonos on the iOS device to get out of the loop, then reinstalled and viola, the devices are all fine now in the IOS App. The crashing and doom loop seem to be an IOS problem for now.

Hope this helps anyone stuck waiting for resolution from Sonos. How they, this many years in, continue to release such god awful buggy software that constantly fails updates, registration, etc… is beyond me. Thinking of moving to Bluesound just because of how bad the Sonos app system is… anyway, this solved the new buggy app issue for me with devices.