Sonos 5 will no longer connect

4 replies
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My Sonos 5 has gotten very cranky lately. It is in Santa Fe and we have numerous power outages. For the last few months, every time we had a power outage, it was very difficult to get it to connect to the Sonos App. Now, it will not connect at all. I finally got it to reset to factory settings and it gives the blinking green light. Unfortunately, I cannot connect to it by adding a new device. I have ordered a long internet cable so I can connect it directly to the router.

The real question is: Is my Sonos 5 toast?

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Stanley_4Answer

Grand Maestro

Maybe just the radio is dead, if so then it will work wired.

If you get it back up and running after that factory reset (don’t do that, it almost always makes things worse) you could submit a diagnostic and directly contact Sonos Support to have them look at the internals of your Sonos.

Stanley_4Answer

Grand Maestro

Maybe just the radio is dead, if so then it will work wired.

If you get it back up and running after that factory reset (don’t do that, it almost always makes things worse) you could submit a diagnostic and directly contact Sonos Support to have them look at the internals of your Sonos.

M

mcs1

Avid Contributor I

I had a similar situation with two different 3’s at two different houses. I was able to get both “working” by connecting them to the modems/routers directly with an Ethernet cable. By “working” I mean only as good as the app allows for my systems (which is abysmal), but at least now there is sound on occasion….

I’ve since disconnected one Ethernet cable at one house and the speaker continues to function (for now), so the cable is apparently no longer needed once it is reconnected.

Hope that helps.

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K

karbacdbAuthor

Contributor I

I have read about the cable and am getting one. I believe this is a problem that the new release of the application has caused. Any thoughts on that?

Stanley_4

Grand Maestro

Not likely to be a “new app” caused problem although the new app isn’t really helpful in solving the issue either.

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