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Sonos 5 will no longer connect

  • August 27, 2024
  • 4 replies
  • 128 views
K

My Sonos 5 has gotten very cranky lately. It is in Santa Fe and we have numerous power outages. For the last few months, every time we had a power outage, it was very difficult to get it to connect to the Sonos App. Now, it will not connect at all. I finally got it to reset to factory settings and it gives the blinking green light. Unfortunately, I cannot connect to it by adding a new device. I have ordered a long internet cable so I can connect it directly to the router. 

The real question is: Is my Sonos 5 toast?

Best answer by Stanley_4

Maybe just the radio is dead, if so then it will work wired.

If you get it back up and running after that factory reset (don’t do that, it almost always makes things worse) you could submit a diagnostic and directly contact Sonos Support to have them look at the internals of your Sonos.

M
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4 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • Answer
  • August 28, 2024

Maybe just the radio is dead, if so then it will work wired.

If you get it back up and running after that factory reset (don’t do that, it almost always makes things worse) you could submit a diagnostic and directly contact Sonos Support to have them look at the internals of your Sonos.

Airgetlam
M
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  • mcs1
  • Avid Contributor I
  • August 28, 2024

I had a similar situation with two different 3’s at two different houses.  I was able to get both “working” by connecting them to the modems/routers directly with an Ethernet cable.  By “working” I mean only as good as the app allows for my systems (which is abysmal), but at least now there is sound on occasion….

I’ve since disconnected one Ethernet cable at one house and the speaker continues to function (for now), so the cable is apparently no longer needed once it is reconnected.  

Hope that helps.

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K
  • karbacdb
  • Author
  • Contributor I
  • August 28, 2024

I have read about the cable and am getting one.  I believe this is a problem that the new release of the application has caused. Any thoughts on that?

Stanley_4
  • Stanley_4
  • Lead Maestro
  • August 29, 2024

Not likely to be a “new app” caused problem although the new app isn’t really helpful in solving the issue either.

sigh
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