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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6009 Topics
Eonbkuk
EonbkukContributor I
asked in Speakers
New Hub new problems

Morning All First post Got a new hub from BT and went to set up my system found both items Play one and Beam but not showing in the app, when i ask to join existing system it shows my my hub and says nothing on the system. I then ask it to join a new speaker finds the speaker via the app but when going through the set up it says to join a sonos wifi then it fails same with the beam, tried with ethernet cable again finds the two items but still not showing on the app. when i can get it to show on the app via ethernet it says for me to log in as the user so i can add it which i am logged in now really confused, oh and alexa doesn’t work either  thanks in advance 

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DiggerJTContributor I
asked in Speakers
Pair 3 speaker

i âm using 4 Pair 3 speakers that are all connected to same Network. but for some reason one or more of the speakers seems to disconnect from the network and for no apparent reason. the system has become fragile and i don’t know why or what i can do to improve the set up

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cmg87Contributor I
asked in Speakers
Moved house - unable to connect despite same wifi

Hi all,I have recently moved house but retained by existing internet (same company, router, wifi password etc).The airplay mode was working fine but I wanted to set up my Sonos One to ring when my Blink doorbell was pressed so entered the app to add this functionality. The Sonos was missing so I went to set up the product again.Despite numerous attempts, including multiple factory resets, factory reset of router, using an ethernet cable, updating network setting etc, nothing is working. I have spoken with Customer Support and they were unable to help. All other wifi/LAN connected products in the house are working fine - its only the Sonos that refuses to connect.The Sonos sound quality is excellent, but the functionality and app are unbelievably bad.I would appreciate any guidance or advice you may have,BRChris

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patiekarkerContributor I
asked in Speakers
Add speaker issue

Hi I’ve had my Sonos speaker connected to my wifi and app for over 3 years. A few weeks ago my speaker disconnected from the app, I’ve constantly been trying to connect by device back up to the app but having no luck and it’s not being detected. I’ve tried up plugging the device, restarting it, unplugging and resetting the wifi. The thing I most recently tried was deleting the app and redownloading it, my device did show as already connected to my wifi, however still then asked me to add speaker. I then tried to delete my device off my wifi however the ‘System settings’ button won’t work to allow me to do this. Has anyone else had this issue and found a fix?

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Danny BeeContributor I
asked in Speakers
Play One will not connect no matter what I do.

I’ve reached a point where I am about to throw my Play One through a wall. I use a mesh system and was having issues with Double Nat which I resolved. Then I enabled the bridge in my modem/router and they clean up a few other issues and now the only speaker that will not connect is my Play One. My other older speaker Play 3 connects without an issue. When I attempt to connect the Play One I will make to the chime step but the speaker will not chime. It will then tell me to hold the button where the light is flashing and still nothing. I spent an hour online with a service tech to no avail. He escalated my issue and gave me a ticket number and a number to call which I have not done yet. I am getting to the point where I am not sure Sonos Speakers for all their value are worth the frustration because they are so temperamental. I have done everything, turn on and turn off, unplug and plug back in, turn router off, turn router back on, plug into ethernet...on and on and on….. 

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RobelinContributor I
asked in Speakers
use era 100 like surround and stereo

Hi everybody,I need you're help.I explain. I want to make 2 era 100 for home cinéma and stéréo ?How I can do it ?

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jrmurphy159Contributor II
posted in Speakers
Pairing sub with Arc

We just moved to a new home and took with us an older model Sonos Subwoofer.We also installed a new Arc soundbar, which paired with a new TV works beautifully.However, multiple attempts to pair the subwoofer with the Arc have failed (even the Best Buy Geek Squad could not fix).Symptoms:Numerous times the subwoofer would not join the Sonos network (Note: our in-house wifi at the sub’s location is very strong). On several occasions the sub was rebooted and did join the Sonos network.  Yet, on these occasions once joined and app indicating that it paired successfully, no sound was produced by the sub and in the app it indicated as “not connected”.NOTE 1: This is an older sub with the following numbers on its base:1508   ****************NOTE 2: Several attempts were made to properly reboot the sub, i.e. as in unplugging the sub and then pressing the button on its side while plugging into the electrical socket again.Still no success:Any suggestions would be appreciated. Moderator Note: Seri

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Bbtnns05Contributor I
asked in Speakers
just moved. new network. cant connect to Play 1, playbar, or sub. can only connect to roam.

I moved from one apartment to another in the same complex. First apartment, sonos connected to Play 1, Playbar, and Sub as well as Roam.  New apartment can’t find anything except the Roam.  Same internet provider (Xfinity). Same kind of router. Tried. Rebooting the router, unplugging the speakers and plugging back in.  Nothing seems to work.  Any thoughts?

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BhdeliContributor I
asked in Speakers
Sonos 1 connecting

I have owned this speaker for years and have been trying to hook this up.  I was successful a few years ago.  Then i got a new phone and have not been able to connect back since.  What do i do?

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Cody7806Contributor I
posted in Speakers
why is the sonos 5 600$ trash?

This speaker has given me nothing but trouble since day one. And it pisses me off because The issue I’m facing with it could be fixed by them having put in one of the most absolute bare minimum basic features for any wireless speaker. Which is Bluetooth. this thing refuses to remain connected to the Wi-Fi. It will connect, it will stay connected for a little while. And then after like a day or two it will disconnect from the Wi-Fi and refuse to reconnect unless the Wi-Fi router is completely rebooted. Would not be an issue at all. IF THIS 600$ WIRELESS SPEAKER HAD BLUETOOTH LIKE EVERY OTHER WIRELESS SPEAKER. Like they added a line in aux connection, which objectively has worst audio quality than Bluetooth due to the connection being prone to causing mild feedback hiss at louder volumes. But not Bluetooth??? AND EVEN THEN YOU CAN’T USE THE LINE IN CONNECTION, UNLESS IT’S CONNECTED TO WI-FI SO YOU CAN SWITCH IT OVER TO THE LINE IN CONNECTION. THIS THING IS COMPLETELY BRICKED AND USELESS

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Bumble_1961Contributor I
asked in Speakers
Reconnecting 2 x Play 1 plus Sub

After a long period without using my Sonos main room configuration I am now attempting to reconnect the 2 x Play 1 plus Sub but what was an extremely easy plug n play setup years ago seems to have become more complex and less intuitive.  If someone can assist I would appreciate it massively!

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CocawgfContributor I
asked in Speakers
volume

Why the volume stay only at fifteen ? And how can i risolve?

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Gurguit BarbtrucContributor I
asked in Speakers
Stereo pairing

i’ve one Era 100 connected to my DAP via wifi.if i set up another Era 100, can i stereo pair them via wifi, without resorting to bluetooth?

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DoubleD24Contributor I
asked in Speakers
Sub Gen 3 won't update. Error 1101, 1000, 1002

I bought a refurbished Sub Gen 3 and it connected to the system fine, but it is requiring an update and I get these looping errors of 1101, 1000, and 1002, depending on the loop.Here is what I have done so far:Power cycled the router (Orbi 750)Power cycled the subPower cycled the phoneReinstalled the phone app after clearing all dataFactory reset the SubEthernet connected the sub to the routerInstalled the app on a different android deviceWhat else can I do?

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fantastrickContributor I
asked in Speakers
Symfonisk bookshelf not registered

Hi, bought a Symfonisk Booshelf today. Wanted to add it to the excisting Sonos Network with a Symfonisk lamp and a One. It doesn’t want to.The speakers I had are in the list, the Symfonisk bookshelf is found. When adding I go through the works and when it comes to adding the speaker to the account the error pops up.  “Not able to register bookshelf” when i press SOLVE it takes me to the motion of pressing some buttons but still it is not added.Does anyone have a clue how I can fix this? After a few hours I am still flabbergasted. ps. When using Spotify the speaker is found and I can stream to it.  ppss Yes I did a factory reset about 7 times ;)

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jlouderbAvid Contributor I
asked in Speakers
one sl

How do I adjust the status of the top light to switch it off permanently?  It looks like there isn’t an option in the app.

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CrossripContributor I
asked in Speakers
alarm not working

Alarms. I’ve moved house and in this time the new Sonos app has launched and alarms aren’t working for me. At first I thought it was because I was selecting a radio station but I changed it to Chime and still nothing. Something so simple to do before is now that working at all!!! I read something about a bug and Sonos is on a different time zone. Is this the issue? 

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VisaJakeContributor I
asked in Speakers
Connect Era 300 to desktop app

I just purchased a Sonos Era 300 and im trying to connect it to the desktop app. On the desktop app it says to hit the pairing button buy the Era 300 doesn't have one that I can see. What am I doing wrong?  

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BillyharContributor I
asked in Speakers
connecting era 100

I try to add Era100 and ask me to sign out then sign back. IT DOES NOT WORK. 

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JC74Avid Contributor III
asked in Speakers
Lack of bass and no difference in loudness or bass level

Just set up an Era 300 wall mounted using the Sonos Era 300 bracket inverted. The sound is just flat the EQ setting make no difference to the sound at all. Loudness on or off there’s no difference in bass, treble + or - bass + or - doesn’t change the sound level? Not impressed just upgrade from a play 5 Gen 1 and the quality of sound was so much better from a 8 year old speaker! Is there something set up wise I’ve done wrong?Thanks in advance.

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Rhp454Contributor I
asked in Speakers
setting up my sonos play 1 speakers

Since I updated to the most recent Sonos app I have 2 out of my e play 1 speakers that I can not get connected. 

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Arnoldes1234Contributor I
asked in Speakers
Sonos problems

I can not switch between tv and music any more, the new update is a desaster. I am selling Sonos in my shop and i am ashamed to demonstrate the products because its not working like it suposed to. Which i**** approved this st**** update? Moderator Note: Modified in accordance with the Community Code of Conduct.

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djk57Contributor I
posted in Speakers
New router destroyed Sonos system performance

I have a Sonos system of various speakers around the house. The system was working alright, no drop outs, songs skipping on their own, the app was relatively responsive. Only issue would be a delay between the speakers when starting playback, but this was minor.I replaced my old wireless mesh router system (Linksys) with a new one (ASUS) with the same SSID set up to try to get stronger signal and better performance. However, ever since the Sonos system has been a mess. It won’t connect to some speakers occasionally, playback skips songs on its own, stops randomly on some speakers, and the app is very unresponsive. It’s almost unusable.I’ve tried common troubleshooting like factory resetting all speakers individually (took forever), binding speakers to specific nodes, rebooting the routers, rebooting Sonos, changing channels and other router settings (qos off, airtime fairness off, power saving options off), binding all speakers to a dedicated IP, and reinstalling the Sonos app. No impr

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DBSearcyContributor I
asked in Speakers
sub not working

My sub all of a sudden stopped working and now the system can’t find it 

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MisleadContributor I
posted in Speakers
Sonos App does not support Spectrum or Charter routers

I  recently switched over from Bose Soundlink Mini to Sonos Roam 2. I did this primarily to sync my new speaker to my homes Wifi system, along with the ability to pair more speakers in the future. I could not get my speaker to show up on my home Wifi system. I contacted Live Chat I they helped me get my speaker setup, but could not get the speaker to show up on my Spectrum Wifi system. Through some diagnostic research. it had been determine that my Spectrum Router was non compatible with the Sonos software. Consequently Sonos software does not support any Spectrum or Charter routers. The Live Chat technician said the software developers have not fixed the incompatibility issues. Out here in Winfield, Mo, we don’t have much to choose from Cable carriers. I would have liked to invested in a whole house speaker system, but the Sonos software developers have not made that possible for me. I am very disappointed to find this out after I had purchased the speaker.  I love the speaker, but I 

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