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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6032 Topics
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FerranContributor I
asked in Speakers
Cable era 100

Hola,Cuando tendréis disponibilidad de cable corto para era 100, los tengo instalados cerca de los enchufes y me sobra mucho cable.Gracias

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Jamie A
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JulygibeContributor I
posted in Speakers
sonos sub mini: how much electric power is required?

Hello how much electric power do I need to anticipate, how many ampere is it required to make it work ? thanks 

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AyinedollahContributor I
posted in Speakers
iPod Touch doesn't play loud through Sonos 5 second generation

Hi. My iPod touch used to play through my 5 gen 2 very loud. In the last few years I cannot get the volumes as high as I used to. Playing music through my iPhone - which I DON’T want to do is much louder. I have tried everything to get the high volumes of the good old days back on my iPod touch through my 5 Generation 2 - no success. Please help. Thank you!

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Timsharp14Contributor I
posted in Speakers
line in

I have turntable plugged into a sonos 5 via rca. Works fine. Buy another 5. Set up a stereo pair. Line in only plays out of one speaker. Will sy both if grouped but not in stereo pair. Experimenting while playing and it will play out of the 1 not plugged in but only ever recognises 1 speaker as connected. What do I do next?

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RadmiralContributor I
asked in Speakers
sub mini

Can the sub mini work with Move

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slashouqueContributor I
posted in Speakers
vinyl system connected to sonos amp but don’t hear from Play 3

Hey guys, I just connect my vynil système to sonos amp but can’t hear any sound with My Play3. Any Help? Both are well synchronise from Sonos S2 app. Thx

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jakesilvContributor I
asked in Speakers
Era 300 stereo pair with sub sound dropping out

Hi all- I have two era 300 speakers paired with a gen 3 sub for music playback via iPhone. The set up will not trueplay tune, seems like the right speaker isn’t sending out tones as it should be, and when the process fails the right speaker continues to tone as if it is delayed. When playing back music the right speaker often drops out entirely. Both speakers are on the same network. I’ve tried restarting my router and resetting and re-adding both era 300’s. Can’t seem to resolve the issue. Any ideas?

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JeanetteKContributor I
asked in Speakers
playbar/sub not configured

I have a Playbar and sub that suddenly have stopped working, it may have happened when I had to turn off power to that circuit in my house recently. I see (? + sub) not configured for this room. I’m thinking it sees the sub but not the Playbar? The help article it links me too basically says unplug and replug the products but that isn’t doing anything. I tried adding a new product to get it to reconnect to the Playbar but it can’t find it. It’s plugged in with a solid white light. I should add that I’ve been trying to factory reset by holding down the mute and also trying mute and volume at the same time while plugging it in and it doesn’t do anything, stays a solid white light Moderator edit: combined posts

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Jamie A
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Andresamez95Contributor I
posted in Speakers
sonos play 3 dont working

Hello  can't configure one of My play 3 Say is already configured to another account, i already reset the play 3 but still don't work

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Stanley_4
RossCliv
RossClivContributor I
asked in Speakers
sonos beam gen 2 pairing with old sonos

Please tell me if my new sonos beam 2 will pair with my sonos play 1, sonos play 5 and sonos play 1 S1.Thank you.Clive Moderator edit: changed S2 to S1 for accuracy

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PNH59Contributor I
asked in Speakers
Sonos Era 300 Stands

Can anyone please confirm the diameter (ideally in cm) of the circular base of the Sonos Era 300 floor stands? The measurement is not given on the Sonos website and, somewhat unbelievably, Sonos customer service tell me that they don’t have the measurement so can’t tell me. Thank you.

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WhiteTreeContributor I
asked in Speakers
Play 1 and Play 3 stereo issues

Hello community,  I've got a play 1 and play 3 and I'm having issues connecting it as a stereo pair. They are under the same Wi-Fi and also up to date with the latest software and app. Any assistance or tips you have?

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Sotiris C.
AjTrek1
AjTrek1
posted in Speakers
Opinion: Why you may want to choose Sub (Gen3) over Sub-Mini

The Sonos Sub-Mini offers great bass/low-end response at a substantial cost savings versus the Sub (Gen3). In a small to medium size room it’s more than adequate in most environments. I have a Sub-mini in a bedroom and in my garage bonded to Era 100’s in stereo pair. Although the garage exceeds (IMO) the definition of a medium size room the topology is concrete floor, smooth walls and ceiling with no plush accouterments. In both spaces the Sub-Mini sits in a corner using the floor and two walls to boost bass response.As with any sub...placement is a key factor to accentuate the bass response. Other than bigger bass (which is a given) another reason to opt for the Sub (Gen3) over the Sub-mini is placement options. The Sub-Mini (because of its shape) doesn’t offer the placement versatility of the Sub-G3; such as unobtrusively behind a cabinet or under a sofa. Just food for thought when considering which Sonos sub to purchase where cost is not the deciding factor.

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tariq_Contributor I
asked in Speakers
TP-Link EAP245 v4 wireless access point - AirPlay drops

I made some upgrades to my network and noticed that my Sonos speakers drop from the AirPlay (and Spotify connect) list. If I unplug them they’ll reappear only to drop after a few hours. They are always listed and available using the Sonos app and TIDAL. Old network with standard wifi router - works fineModem > TP-Link Archer C7 (running openwrt) New network with a wireless access point - suffers AirPlay dropsModem > MikroTik RB750Gr3 router > TP-Link EAP245 v4 I’ve also tried this combination to rule out the MikroTik, but it also suffers from AirPlay dropsModem > TP-Link Archer C7 (wifi turned off) > TP-Link EAP245 v4 This leads me to believe that the speakers aren’t playing nice with the TP-Link EAP245 access point. The wireless access point is using a basic stock configuration, nothing fancy like vlans, just a 2.4g SSID and 5g SSID configured. I’ve tried numerous things over the last few days, but haven’t had any luck. Can anyone help? 

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christongeTrending Lyricist I
asked in Speakers
Best Era 300 Combo for Atmos Music Playback

I'm looking for some feedback from anyone that's using the Era300s mainly for music listening...I currently have the Arc, Sub Gen3 and 2 Era 300s in my living space but we don't watch much TV to tell you the truth and although it sounds pretty good for music content I feel the Arc lacks for music playback. Plus listening to just the Era 300s in a stereo pair isn't that fair away in terms of performace for music..... So I'm going to change my set up and try to get something that really makes the Atmos content shine. I have a big open plan house and I've tested the pair of 300s with the Sub but I think it's just overkill on the bass so I'm considring two options.....2 x Era 300s stereo paired with the Sub Mini or 4 x Era 300s (2 stereo pairs grouped together)Has anyone tried any of these combos? What's it like have two stereo pairs grouped together?Cheers, Chris

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garethna4545Contributor I
asked in Speakers
era

Can new era products work with gen 1 system 

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RangatangContributor II
asked in Speakers
Does my speaker have Bluetooth or not?

I have an older Sonos Play 3 speaker (like the one in the picture). I cannot find any information online to tell me if it should have Bluetooth or not. I recognise it is mainly a ‘me’ thing unable to find the answer….can anyone let me know how I find out? 

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HotsContributor I
posted in Speakers
Play 5 Gen 1 won't connect after S1 update

After updating to S1 my Sonos system worked as usual by following an update to version 11.2.3, build 57381090, my play 5 Gen 1 will no longer connect. I’ve tried all the solutions as per the app to add a missing product, including the factory reset on the speaker and powering down router and hard wiring the speaker with ethernet cable.I’m left with the mute and dash button flashing green.Given the CEO of Sonos gave a written assurance that the old speakers would work with the new software, that must mean i’m due a new speaker from Sonos as clearly this is not the case.Anyone else with this problem?    

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Lars69Contributor I
asked in Speakers
ERA 300 single rear speaker with two rear One speakers

Hi, I currently have the Sonos Arc, Gen 3 Sub, and a pair of One rear speakers. My question is, can I add an additional speaker to the rear surround? Is it possible to add the Era 300 to support the pair of  One rear surround speakers. Basically, have the Era 300 serve as a center rear speaker. The ERA 300 will produce the Atmos experience and the two One speakers will be forward rear sound. Or should I remove the pair of One speakers and add two Era 300 speakers. My idea is to not have the original purchase of the One speakers become obsolete.Thanks for your support Sonos community!

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Miguelr0manContributor I
asked in Speakers
Era 100 Integrated 

I presently have a beam, a sub and 2 One sl. Can I add an era 100 to the system? Moderator Note: Combined post and reply from OP.

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JcneContributor I
asked in Speakers
sub dusconnecting during play

I recently bought the Arc and sub. I have been trying to install the system with no luck. The arc gets connected, the sub gets connected but when I start to play music or tv the sub disconnects  and only the arc keeps playing. I have tried all possible scenarios like rebooting, connecting through Ethernet cable etc, but each time the sub gets completely disconnected. Wasted a lot of time on this set up. I have. One to a point where I want to return the speakers 

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Airgetlam
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AbbyLContributor I
asked in Speakers
YT app forcing Apple TV to drop paired Era 100s every time an ad shows

I just replaced a pair of original Home Pods with a pair of Era 100s on my Apple TV. When they stay connected for a movie or TV show, they’re great. When I try to watch videos through the Youtube app, the speakers drop the connection and the audio stream falls back to the TV speakers every time the video changes or an ad runs. Is there a change to the audio settings on the Apple TV I failed to make?

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CHOContributor I
asked in Speakers
Move Era 100 from one room to another

How do you move, for example, an ERA 100 from one room to another on S2 app. Must now be used as a surround speaker together with BEAM 2 and Mini Sub

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Nick LandAvid Contributor I
asked in Speakers
Intermittent clicking from Play 5 Gen 2 speakers

I have a pair of Play 5 Gen 2 speakers. When playing on AirPlay from a Macbook Pro (2021), there is a frequent intermittent clicking sound, like a record skipping, about 10-20 times a minute. It’s very annoying.Does anyone have any suggestions?Thank you!

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kkingyipContributor II
posted in Speakers
Do both speakers in a stereo pair need to be hardwired?

Hello, I have extreme connectivity issues with my pair of ERA 100s. I’m frustrated with them to the point that I am just going to find a way to hardwire them to my router.However, it is more easy and feasible for me to hardwire 1 of them as opposed to both of them. My question is, if I only hardwire 1 of the pair, will the app be able to locate the stereo pair just fine or do both speakers need to be hardwired?

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