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Added Beam, not cant see Roam

  • 3 December 2023
  • 1 reply
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Hi, I’ve got a Sonos roam that was all working fine. Yesterday I set up new tv and Beam (which is great!) but the Beam set up seems to have taken over the app. Now I can’t add the roam to the app. 
 

it never finds the roam when I click to add product. 
 

any ideas on how to fix it please?

thanks. 

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Best answer by Stanley_4 4 December 2023, 01:53

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Stanley_4
Userlevel 7
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Sounds like you didn’t open your Sonos Controller to the Roam and then follow the Add a new Sonos speaker steps but instead added a second Sonos system.

Factory Reset the Beam (dumping all settings and data.)

Power the Beam off.

Connect the Controller to the Roam.

Go to the Add a new speaker setup to add your Beam.

 

https://support.sonos.com/en-us/article/add-a-new-product-to-an-existing-sonos-system

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