Speakers

Hello,I have a Play 5 Gen 1 that stopped working.  I called Sonos support and after diagnostics they sent me an RMA number for a return for a discount code.  All of my other Sonos components are Gen 1, so I would like to purchase another refurbished Play 5 Gen 1, but I don't see one offered on Sonos.com.  Any help would be much appreciated!Thanks,Randy

Hello, I have noted for several months that our 2 Sonos One speakers suddenly stop playing, often after just a few mintues but sometimes after an hour or more of streaming.  Then I cannot find them in either the Sonos app or the Spotify App.  At that point, I unplug one of the speakers, and sometimes I turn the wifi off and back on, and in a few minutes I can see the speaker pair again in both apps.  But often they stop  again shortly after that. I do not have that issue with the other 3 Sonos Play speakers I have.  We do routinely turn our wifi off at night and back on in the morning - that may aggravate the problem.  The speakers are about 15-20 feet from our ATT router and I think the signal is strong in the kitchen.  Any thoughts or solutions?  Thank you for any ideas or next steps. 

The app continues to tell my the two new Sonos one speakers I have set up (which are blinking green) that there is a wifi issue, but my other two Sonos one speakers connect just fine? (I have two already in my system, adding two more.)

This is driving me mad.  Why can’t I just join my new home wifi?  I’ve gone through all the steps, and it tells me I’m unable to join.  Please help anybody?  I don’t have BT as i have read in a previous thread, I have a new Virgin wifi package, and my old broadband was Virgin too...

I have 2 Sonos Play 1 wireless speakers. Sometimes they will work and sometimes not. Yesterday I was told by a sonos tech support that the problem is my 5g internet. Their remedy is to go back to 2.4 g internet. A chat line rep tells me it will work with 5g. Going back to 2.4 is not practical. Anyone have a similar issue.. Background, had for about 5years, started to have problems 1 1/2 years ago, upgraded to 5g ,worked well for over a year,now back to same issue. Sonos support not helpful.

Hey Folks,  Sonos Newbie here. I have my living room set up with an Arc, two 1s and a sub. I later bought a Play 5 and set it up to play separately on my patio.  So I currently have: Living Room & Deck Speaker displaying separately in the App.  I’d like to add the Play 5 to my Living Room to be able to play the same music simultaneously in the Living Room and on the patio but still be able to use the 5 by itself when I want.  Any direction would be appreciated. Thank you all in advance for your help 😊👊🏽

I forgot to add the diagnostic information, its #1488866377

I have been trying to create folders for Favorited radio stations as most services have but cannot find it in Sonos.I have seen this question being asked for years and Sonos replying they will look into a solution for it. Any upates on this onging issue? It doesn’t seem that big of an ask.

I have listened to The Sound Radio Station on Sonos via Radio.net for a year or so but whilst the station is still visible it now won't play . However , going to the Radio.net website on a computer I can play the The Sound . Assuming it's something between Radio.net and Sonos but other stations still play as usual.  Any ideas please ?

I have a pair of Era100’s in a stereo pair, playing music works to them without any issues. I also have a recently purchased LG C3 TV Set, which has a standard 3.5mm analog audio output which I have connected to one of the era100s via line in. This works but there is intermittent drop in/out periodically in the right channel/era100. I had a call with Sonos Support and they told me the line in on the era100’s does not support TVs only cd players or turntables. This seemed like an odd answer to me why should the analogue audio output from a TV be any different to a CD player or turntable?If this is indeed true what are my options to get the TV audio into the Sonos speakers. The main reason I actually want tv audio into Sonos is there is an xbox series x connected to the TV.Is my only option here to buy a soundar and then use the era100’s as surrounds?If that's the case can I get away with the ray connected to the optical port on the tv? Will this banish the issues I’m having with the rig

I recently upgraded and bought various speakers including ERA 300s, ERA 100s, ARC, Sub Woofer and an existing One.I thought I would set up one of the ERA 300s  first and which I got working then I had problems with my router which is a Huawei Model H112-370, this is a 5G router which I use as my phone line based internet is very slow.   Due to the problems with the 5G Router I swapped it for another 5G router which was sent to me my 5G internet provider 3 mobile.   The new router is a Huawei MC801A 5G router.  I also set up a new Sonos account to keep completely separate from my Sonos Gen 1 equipment.   I got it all working then it failed so after speaking with Sonos Support, I decided to start from the beginning.   After a few support calls I am getting fed up as I have not been able use my Sonos equipment for over a week as I cannot get it set up.  It seems that the app carries out the whole process and it falls at the final hurdle of linking to my Sonos account. I have read similar

i have 3 symfonisk speakers in my house and none will sync to app. the s1 app will not find them and the older app cant find my music library. is there a way to just start from scratch? like i just purchased all 3 speakers and are setting up new??

I watch tv through my Apple TV and sound through Sonos Playbar. Getting an echo sound from the Playbar in all modes (AppleTV, YouTubeTV, and other streaming services). Never had this issue before and nothing has changed in my settings. I’ve tried many things and even called Sonos Support as well as Apple. No resolution. 

I have a Dell monitor for my home office, with no in-built speakers, for which I recently added a Chromecast 4k with Google TV. Is it possible to cast the audio generated by Google TV, or apps such as You Tube or Netflix, to my Sonos One SL’s? Is there any other means of achieving this audio connectivity via Google Home or Google Assistant on my Android phone?

I have a new pair of era 100 speakers. Using Android & Sonos 2, how do i tune these speakers ?

I’ve got a One SL speaker that keeps removing itself from my system. This happens a lot! So every week I’m having to reconnect the speaker from the start, by setting it all back up in the app.  I’ve got a Beam with 2 One SLs as surround sound and those don’t have this problem, likewise the Move and Roam I have are also fine.  It’s just this single One SL that is in another room that has the problem.  Has anyone else experienced this and had it fixed?

If I stereo pair sonos one gen2 with sonos one sl, can you use the voice assistant, since the gen2 includes the microphone? regardsStefano

No puedo emparejar dos sonos five en modo stereo

Hi all.Hopefully someone who has been through this can help. BT router needed to be replaced so have a new SSID/password.Since then neither of the play 3s nor the playbar have worked wirelessly via the Sonos App.I managed to get 1 play3 working when hardwired but could not then get the other speakers connected. As soon as the cable was removed, it stopped working.The playbar works when connect to TV via optical, but no wireless streaming.I’ve been through the set up process multiple times, factory reset all speakers, followed the steps in the app etc. but I’ve got nowhere.I’m not unfamiliar to the world of tech but this has got me borderline raging. Can anyone help me? Where am I going wrong with all of this.I feel like the best thing would be for the system to be completely removed from my account, for the speakers to be factory reset and for it all to be done fresh. Is this possible?Ta

I recently added an Era 100 and an Era 300 to my system. It seems every day I need to reset them in order to see them on the app again. I have a port and 2 beams with no problems. Everything is on the 2.5GHz band other than the Era 300. It’s is on the 5G. Could this be a problem?

Hello, recently I have ran into some connectivity issues with my system. After some trouble shooting I decided to go for a full reinstall, but after factory resetting everything I was unable to reinstall everything. I have an Ikea symfonisk lamp and bookshelf (both 1st gen) and use iOS on all devices. During the setup I get redirected to the iOS accessory setup screen to setup the speaker but when I try to connect to the network I get “an unexpected error”. I have reset near every other program (wifi, app, etc) and it keeps giving the same error. I have also tried setting up the speakers on my mobile hotspot but still gives the same error…Does anyone know what else I can try to install my speakers to the system?

My volume limit is at 70%. When I use the slider to take it back up to 100% it immediately goes back to 70%.App (ios) and speakers are up to date. 

I’m planning to get a sound system for my 65” Samsung S90C TV. Torn between an AVR setup with Elac DBR62, Denon X2800H, P10-150-GEM Subwoofer from BK Electronics, and a Sonos Beam 2/Sub mini/Era 100s set.  My room is cubic 2.5x2.5m and 9 feet high. I did some research and found that the Denon X2800H has an integrated room correction feature so it can still sound good in my room. I listen mostly to DJ Sets on YouTube and EDM, Psytrance, Techno, so bass is important to me (without compromising on clarity). I’d also be using the speakers with my phone and TV. Can’t have rears due to the layout of my room. If I went with Sonos, I’d like to use the beam 2 and sub mini for movies, and era 100s with sub mini for music. Is there an easy way to switch between the two?I’d like some help deciding between the two sound systems. I’m also not an audiophile, but looking for the sound system that would deliver the best experience for the music I listen to.Thanks for reading.

HiI have a system that has Arc, sub and era 300 as surrounds 4 sonos 5’s a roam a playbar and a Boost the system uses sonosnet apart from the roam.Now my old Play 1’s were in a cupboard not been used and I have just built an outside cabin that I want to put them in and now for some reason they are connecting to WIFi and not sonosnet. I have factory reset them and they still will not use sonos net like the rest of my speakers. My wifi is not the best thats why I use sonos net

Dear Sonos,I am bitterly disappointed that you've taken away my ability to play music stored on my phone directly to my Sonos Play 1 and  Sonos SL One wireless speakers. The only reason I bought Sonos wireless speakers over any other speaker was to have that ability and now it’s no more. Sonos has decided to put relationships with 3rd party streaming apps like Spotify and Apple Music over an individuals’ ability to play music stored on their phone. I don’t want a streaming music subscription., I don’t want any 3rd party apps. I just want to stream my music which I’ve stored on my phone for decades. Besides, the music I love does not exist on these 3rd party streaming apps. There is no reason why Sonos cannot accommodate both preferences - play music stored on one’s phone and the streaming brigade. These two things are not mutually exclusive. Why sacrifice one for the other. I have decided thar I will return all my Sonos speakers for a refund, including the Play 1 speaker I bought in 20