Speakers

I have 2 play 5s, a sub and a play 1. I’ve recently got a new router and can’t seem to get my play 5s to work. Can you please help me. 

I have 3 sonos speaker when i stream music, some speakers randomly stop playing while the other one are still playing after 10 s the sound comes backit happen to the sono one or to play 1 (not at the same time)i cant figure what is happening 

Can sonos speakers be used without the internet at all? thanks,Justin

Hello internet people, So I recently bought the Era 100 hoping that in addition to steaming WiFi music (which I have no problem with) I could use this speaker to play and stream my vinyl (to the other Era 100 I bought for another room).  Before you ask, yes I have a dedicated phono preamp which sounds great with my amplifier to tower speaker setup I’ve used for years. The turntable and preamp (from my audiophile days) are a ClearAudio Concept and Graham Slee Era Gold phono preamp. From the preamp, this connects with RCA cables to an RCA to 3.5mm splitter to the Sonos proprietary 3.5mm aux to USB-C cable.  The sound is ghost-like, for lack of a better word. It’s barely audible (but can be heard). At extremely high volumes, the power line buzz is overwhelming and audio is still whispers of music. I’ve troubleshooted this with Sonos (which was a waste of everyone’s time), consulted numerous forums, tried numerous different preamps, tried increasing the source level. Nothing worked. Then I

HiI have changed my wifi at home and I am going round in circles trying to connect my Sonos Speakers.I have a Sonos Beam and two Play 1’s that I use as surround speakers.I have tried to factory reset all of them. I think I have connected the Beam, but the Play 1’s just keep saying can’t connect. Seems to be I need to go back to S1, but S2 won’t let me do that, not that I really know what I am doing.Why is it this difficult?? Any help would be appreciated

I have an arc, 2-sonos1’s, and mini sub. It was hooked to my tv, but I want to relocate everything a distance away and listen to only music.  Can I move everything and connect by wifi or bluetooth? I tried this, but my sonos app can not see the arc or sub.

I control Sonos devices on my iPhone/Sonos App. I have lost connection with all my Sonos devices. Even 2 Connect Amps ethernet wired to my router. Devices do still show up in the System Info page. Shown as ‘not connected’.  I have gone through the power off routines on the Sonos devices and the router (several times). I have deleted and re installed the Sonos App. I had an energy Smart Meter installed a couple of days ago. Sonos was fine before the Smart Meter. This is the first time I have used the Sonos after fitting the Smart Meter. A coincidence? Or could the Smart Meter interfere with the Sonos/wifi signal?

My system upgraded to Sonos Version 16.0 build 77449290 issues.Since then ….… adding multiple rooms when playing music is very slow it takes sometimes up to a minute when adding more then one room at once. music is jumping in and out due to reconnecting, … on the iOS app selecting a room and confirm the selection results into nothing. When open the dialog again, the selection I did before did not get acknowledged and is gone.I never had this issue with the 15.x versions. It is again a new issue. Please test your firmware before releasing it.

Hey guys,Would love to hear from everyone who have tested Ones and Era 100s properly, as surrounds and as stereo pairs. Let’s say you want two setups in your house; one: a surround setup with your Sonos soundbar & Sub, and two: a stereo setup for music listening. You are provided with a pair of Sonos Ones and a pair of Era 100s to choose from. Which ones would you pair with your soundbar as surrounds, and which ones will you setup as stereo for music listening? Please, don’t have your decision solely based on the bass output. Any comments/explaination/suggestions will be very much appreciated.

Setting up new Five. Get to the point it is showing in system but unregistered. Try to register and get message must perform factory reset to register. perform factory reset. shows in system tab but unregistered. must perform factory reset in order to register. etc, etc, etc. 

Hello.If I use the upgrade offer on a unit, fx Sonos Playbase, will the unit be deactivated afterwards using the upgrade?Kind regards Rene

Hi, I need to de-register my play 1 from the app, as they are linked to another account… long story, but I thinks its the only way to register again, tried the factory reset etc.. not working at all.. I can see the play1 on the app as NOT Registered.

Hi everyone, I'm looking for some advice. I own an Era 300 and the speaker itself is amazing but I've run into an issue with using the Sonos app and Bluetooth at the same time. Basically I'm using another app called Homey which allows me to automate songs/sounds from the Sonos App and sync them with my smart lights.The purpose of this is for D&D to play sound effects for dramatic effect. The feature by itself works perfectly fine.However, I have my phone connected via Bluetooth to play background music on a dynamic music app for D&D which also works fine by itself.The issue I'm running into is that when I use Homey to play a sound, it cuts out the Bluetooth music to play the sound and then doesn't go back to the Bluetooth source afterwards. What I'm looking for is a solution that ideally allows both sources to play at the same time so that the Sonos app doesn't block out the Bluetooth music. Or at least allows the Bluetooth music to play back via the speaker once the Sonos app

Hi - does anyone here know where I may be able to get some proper help for my Sub?  <modelURL>http://www.sonos.com/products/zoneplayers/Sub</modelURL><softwareVersion>77.4-49290</softwareVersion><swGen>2</swGen><hardwareVersion>1.8.6.6-2.2</hardwareVersion>I have been around in circles with online documents, Sonos support@ email addy has been decommissioned, tried the bot and it has taken me in endless circles and the numbers for Singapore and Malaysia don't work.Seriously Sonos, you need to get your act together with proper help! So now a last attempt to see if anyone here can help me.Recently the sub did an auto update, then it would not connect on wireless any longer, having unplugged all, reset router, checked absolute detail of router config and requirements, reconnected. At reconnecting on wireless it says it is connected but when finishing up an error connecting to your network keeps appearing. So I eventually  unplugged it, draggi

Hello Sonos People!I have 5 Sonos products at home (4 speakers & 1 sub, which I love). Whenever my WiFi Eero has an update, I lose connections to all my Sonos speakers. The TV works fine, but I can't connect to them through the app.I have to restart my router or unplug my 4 speakers & 1 sub. Is there a better way to not lose my speakers after a WiFi update?Thank you,Gorby

Since lates update (16.0) two of my speakers is suddenly not available in Sonos app (from time to time). An ERA 100 and Roam.The other ERA 100 and beam+sub is ok. Workaround is to start the speakers that are visible in app, and pair physically.It has happened a few times since lates update

My sub mini runs with 2x one SL’s.  Problem is every day, sometimes 3 times a day, it asks me if I want to add it to a trusted network.  It is the same network everything else Sonos related is on.  This is driving me mad. Any ideas?

So I have a stereo pair of Era 300s used for music listening. I have them on the either side of my TV facing the couch. Recently I found out that my TV can send stereo signal via Bluetooth to the speakers, which works flawlessly and sounds pretty decent after the initial pairing. However, during subsequent watching, there are cut-outs intermittently  . I’ve gone through the support route but all I got was the generic recommendation to disconnect and reconnect the pairing, which also does not always resolve the problem from my experience. And frankly, I just don’t want to do it every time I want to watch TV.Wondering if anyone else has experienced this and found a fix? Thanks in advance! 

I recently got a Pro-ject debut carbon Sonos edition and i am trying to connect it to Era 300. i followed all the instructions, connected the RCA cable to the Pro-ject provided RCA-Aux adapter and then to the AUX to USB-C adapter provided by Sonos. I can hear the music but the volume is very low and there is a constant static, its a humming sound. The volume of the static noise increases when I increase the volume. I redid the RCA connections, havent connected the ground to anything as instructed. Is there something i can do to fix or could this just be a fault in-built pre-amp?

Hopefully this forum can help improve the uselessness of my Sonos products. I have an Era 100 (recent) and Sonos Play (had a couple of years), and constantly annoyed at the app trying to load and find my system. Then go through the hassle of it finding my system as well as a neighbours. Once selecting my system and it’s working, Alexa and hey Sonos don’t work. Occasionally Alexa does, but mostly not. All I get is Sonos is having trouble connecting to your music provider. Oddly, the Sonos one Alexa works reasonably well, but sometimes plays something completely different to what you asked her to.  I have the S2 app  it didn’t notice any difference is ease of operation. Not impressed by the sound quality either, hoped the Era 100 would be better but apparently not.  Any help troubleshooting would be welcome.

I have 5 Sonos play 1 speakers, each installed for a different room in the house using the Sonos app. Initially, I connected each speaker to the modem with a cable and after introducing all the speakers, ensuring their functionality and sound playback, and assigning them to their respective rooms, I switched them to Wi-Fi mode and connected them to the network. Each of them works correctly. However, the issue is that I can't see all of them simultaneously in the Sonos app. When all the speakers are connected to power, only one of them is active in the app, and I can use it. If I unplug it, another speaker designated for a different room becomes active, but the rest remain inactive. I suspect the problem lies in the way I set them up because I had only one network cable. As a result, I installed each of them separately in the app and couldn't figure out if all of them are active when connected with the cable or not. However, I know that each of them works when connected with either the

Hello everyone,as you can read in this topic two of my 4 Sonos Play 1 are defective. Even at low volume, the woofers start to pop. I was about to start unscrewing and replacing them, then I read here that they will probably be replaced. Is this still the case? Thank you very much.

Hi there, Can ceiling speakers be used as main speakers as well as surround speakers? I’ve got a new extension and I’m hoping to get an arc, sub, amp and 4 x ceiling speakers.2 of the ceiling speakers I’d use pas surrojnd but the other 2 I’d like at the back of the extension and to use as additional sound to what’s coming from the arc.  Is this possible or can they only be used as surround speakers?  

Was previously using two Sonos Ones with a Gen 1 Sonos 5 happily in a system using the S1 app.Purchased a Roam and was told I needed to use S2 app which I then installed. Somehow the two Ones were also added to the S2 app and are now showing as Incompatible on S1 meaning I cannot use them there with my Gen 1 Sonos 5.How can I now remove the two Sonos Ones from S2 to use them back on S1 - there seems to be no option to do so.Why is this so complicated? I hate the way Sonos have deliberately chosen not to support Gen 1 products on S2 in a bid to get everyone to upgrade.

Hi guys, I would just like to know how/if I can pair Move 2. I am planning to get one and add it to my existing setup (Era300 +Sub gen3). I would like to use it with my existing setup when at home but still take it with me when I go around with my camper van. What options do I have? Can I set it as a stereo pair?