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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5882 Topics
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Mack49Contributor I
asked in Speakers
How to tune a pair of Era 100 speakers using Android?

I have a new pair of era 100 speakers. Using Android & Sonos 2, how do i tune these speakers ?

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Stanley_4
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HuddoContributor I
asked in Speakers
One SL keeps removing itself from my system

I’ve got a One SL speaker that keeps removing itself from my system. This happens a lot! So every week I’m having to reconnect the speaker from the start, by setting it all back up in the app.  I’ve got a Beam with 2 One SLs as surround sound and those don’t have this problem, likewise the Move and Roam I have are also fine.  It’s just this single One SL that is in another room that has the problem.  Has anyone else experienced this and had it fixed?

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Stanley_4
stek
stekTrending Lyricist I
asked in Speakers
stereo pair between one gen2 with one sl and voice assistant

If I stereo pair sonos one gen2 with sonos one sl, can you use the voice assistant, since the gen2 includes the microphone? regardsStefano

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Ken_Griffiths
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Walter ferroContributor I
posted in Speakers
no puedo emparejar dos sonos five en stereo

No puedo emparejar dos sonos five en modo stereo

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Airgetlam
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badum_tshhhContributor I
asked in Speakers
New router, 2 x play 3 and 1 x playbar don't work

Hi all.Hopefully someone who has been through this can help. BT router needed to be replaced so have a new SSID/password.Since then neither of the play 3s nor the playbar have worked wirelessly via the Sonos App.I managed to get 1 play3 working when hardwired but could not then get the other speakers connected. As soon as the cable was removed, it stopped working.The playbar works when connect to TV via optical, but no wireless streaming.I’ve been through the set up process multiple times, factory reset all speakers, followed the steps in the app etc. but I’ve got nowhere.I’m not unfamiliar to the world of tech but this has got me borderline raging. Can anyone help me? Where am I going wrong with all of this.I feel like the best thing would be for the system to be completely removed from my account, for the speakers to be factory reset and for it all to be done fresh. Is this possible?Ta

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106rallye
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Fitzsi17Contributor I
asked in Speakers
connectivity

I recently added an Era 100 and an Era 300 to my system. It seems every day I need to reset them in order to see them on the app again. I have a port and 2 beams with no problems. Everything is on the 2.5GHz band other than the Era 300. It’s is on the 5G. Could this be a problem?

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controlav
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QDCContributor I
asked in Speakers
unexpected error when setting up new system

Hello, recently I have ran into some connectivity issues with my system. After some trouble shooting I decided to go for a full reinstall, but after factory resetting everything I was unable to reinstall everything. I have an Ikea symfonisk lamp and bookshelf (both 1st gen) and use iOS on all devices. During the setup I get redirected to the iOS accessory setup screen to setup the speaker but when I try to connect to the network I get “an unexpected error”. I have reset near every other program (wifi, app, etc) and it keeps giving the same error. I have also tried setting up the speakers on my mobile hotspot but still gives the same error…Does anyone know what else I can try to install my speakers to the system?

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Ken_Griffiths
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MrRellim1970Contributor I
asked in Speakers
Volume Limit won't change

My volume limit is at 70%. When I use the slider to take it back up to 100% it immediately goes back to 70%.App (ios) and speakers are up to date. 

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emonu35Contributor I
asked in Speakers
Sonos Beam gen 2 + Sub mini + 2x Sonos era 100 vs AVR setup for movies and music in small bedroom?

I’m planning to get a sound system for my 65” Samsung S90C TV. Torn between an AVR setup with Elac DBR62, Denon X2800H, P10-150-GEM Subwoofer from BK Electronics, and a Sonos Beam 2/Sub mini/Era 100s set.  My room is cubic 2.5x2.5m and 9 feet high. I did some research and found that the Denon X2800H has an integrated room correction feature so it can still sound good in my room. I listen mostly to DJ Sets on YouTube and EDM, Psytrance, Techno, so bass is important to me (without compromising on clarity). I’d also be using the speakers with my phone and TV. Can’t have rears due to the layout of my room. If I went with Sonos, I’d like to use the beam 2 and sub mini for movies, and era 100s with sub mini for music. Is there an easy way to switch between the two?I’d like some help deciding between the two sound systems. I’m also not an audiophile, but looking for the sound system that would deliver the best experience for the music I listen to.Thanks for reading.

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Stanley_4
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XlandContributor III
asked in Speakers
Play 1 connection issue

HiI have a system that has Arc, sub and era 300 as surrounds 4 sonos 5’s a roam a playbar and a Boost the system uses sonosnet apart from the roam.Now my old Play 1’s were in a cupboard not been used and I have just built an outside cabin that I want to put them in and now for some reason they are connecting to WIFi and not sonosnet. I have factory reset them and they still will not use sonos net like the rest of my speakers. My wifi is not the best thats why I use sonos net

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LoutechContributor I
asked in Speakers
Inability to Play Music Stored on My Phone on My Play 1 and One XL - I Feel Abandoned!

Dear Sonos,I am bitterly disappointed that you've taken away my ability to play music stored on my phone directly to my Sonos Play 1 and  Sonos SL One wireless speakers. The only reason I bought Sonos wireless speakers over any other speaker was to have that ability and now it’s no more. Sonos has decided to put relationships with 3rd party streaming apps like Spotify and Apple Music over an individuals’ ability to play music stored on their phone. I don’t want a streaming music subscription., I don’t want any 3rd party apps. I just want to stream my music which I’ve stored on my phone for decades. Besides, the music I love does not exist on these 3rd party streaming apps. There is no reason why Sonos cannot accommodate both preferences - play music stored on one’s phone and the streaming brigade. These two things are not mutually exclusive. Why sacrifice one for the other. I have decided thar I will return all my Sonos speakers for a refund, including the Play 1 speaker I bought in 20

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Ken_Griffiths
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joeliaiContributor I
asked in Speakers
Unable to connect via Airplay(Sonos Arc+Sub)

I bought the Sonos Arc and Sub from Costco yesterday.Everything works fine except the AirPlay. My network equipment is Unifi UDM pro + AP. I tried both wired and wireless (2.4G), restarting both the iPhone and Sonos Arc a few times, and tried iPad. iPhone with iOS 16, iPhone with iOS 17 and MacBook. None of them works. I don't have Apple TV to test AirPlay 2, but I can AirPlay from my phone to my MacBook. Whenever I tried to AirPlay to the Sonos, I immediately got the "unable to connect family room" error. How can I fix it? Thanks in advance!

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fcoppotelliContributor I
asked in Speakers
WPA3 is not working on Sonos Five

Hi everybody,I’m actually testing a Sonos Five speaker with my Wi-Fi company infrastructure (Cisco).Our SSID is configured with a static WPA3 psk key and it seems that this kind of encryption is not accepted during the pairing of the speaker between the Phone (Sonos app) and the speaker.The phone is unable to connect the speaker (the devices are on the same WLAN).If I change the security to WPA2 it works correctly.I’ve got also a Sonos One speaker that works perfectly with the same WLAN using WPA3.Do you have any issues with Sonos Five and WPA3? Thanks

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Airgetlam
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MageriContributor I
asked in Speakers
Sonos Era wall mount

My Sonos Era 100 wall brackets cannot hold the speaker in place. If you turn the speaker to the side, it falls down as the bracket cannot hold it in place. Is there any solution to the problem?

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Nathan994Contributor I
asked in Speakers
buying era 100 in America and use in the Netherlands

Hi Sonos,I'm going on holiday in America soon and was planning to buy the era 100's there, so I can use them in the Netherlands. Because of the major price difference, its very tempting to buy them in America. Can I use the era 100's without any problems in the Netherlands? Or is there something I need to take in consideration? Kind regards, Nathan

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statevariableAvid Contributor II
asked in Speakers
Play:1 connection issues

HelloI can’t progress past the orange & white flashing light stage of a factory reset of my Play:1. When I attempt to add the speaker, although the set up procedure finds the Play:1 lets me add it to the temporary Sonos network, I get no ‘audio pin chime’ from anywhere, so I can’t progress. Any advice?Kind regards

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AstigosContributor I
asked in Speakers
Sonos app constantly unable to find era 100

My sonos app constantly tells me that it is "Unable to connect to sonos. Let's fix it". This only hapoens with my Era 100, not the my Beam.The app then it sends me on a 5+ minute long wizard in which always ends with me having to reset my router before i can use sonos on my phone. Then in about 24 hours, or if I unplug the sonos to move to a different room, i have to do the entire thing over again for me to use it on my phone.I just reset my router about 5 hours before this post and it was working. Now my sonos app now says it cannot connect. How do I prevent this? What is breaking my connection? 

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CraddManContributor I
asked in Speakers
eARC from TV to ERA 300

In reviewing the input to the ERA 300, it uses a USB-c connection then guides you to use their line-in adaptor or combo adapter. Problem is, the eARC out on my TV is HDMI. Am I supposed to try to find a super high speed HDMI cable with USB-c on other end? IMHO using all of the adaptors is asking for issues and compromises the potential quality of the signal. How is someone supposed to connect the ERA 300 to the eARC out on a newer HDTV? I believe wired connections are superior and much more consistent than wireless/bluetooth. Any assistance is appreciated, 

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Stanley_4
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Jimcrooks800Contributor I
asked in Speakers
Play:5 reconnect to system

I was gifted a Roam and I wanted to add it to my Sonos system. It is incompatible with S1 - and most of my speakers are the same. In the process of trying to split the system, I disconnected a Play:5 from my system. I tried to reconnect it using the various instructions online. No joy! The reason is that when I go to my S1 Controller on my iPhone and +Add Product, it simply refers me to an Update requirement for my system - to S2. I simply cannot add a product to my existing S1 system. 

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jgatie
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Generic1234Contributor I
posted in Speakers
Bug report: Sonos Move + macOS Ventura mutes all sound when music is paused

So I’m connected to my Sonos Move via bluetooth to my Macbook Pro (16-inch 2021 M1) on macOS Ventura 13.3.1(a). Playing music from either iTunes/Apple Music, VLC, Spotify. I hit pause to watch something on YouTube, but all audio is now muted. I then continue playing music, and by muting the music I can finally watch the YouTube-video. I’ve tested on another bluetooth speaker (Logitech Megaboom 3), and this issue does not occur there. So it seems like this is a bluetooth issue with Sonos.I’m gonna test if I get the same behaviour on my Windows-computer as well. Anyone else have this problem? I’ve seen this mentioned around the internet, but then related to other bluetooth audio products.

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Herr FrodoContributor I
asked in Speakers
gebrauchte Sonos Lautsprecher kaufen

Hallo,mir hat jemand gebrauchte Play 5 angeboten. Wie kann ich am besten die Funktion prüfen und das es nicht irgendwelche Nachbauten sind. Google Translate:Hello,Someone offered me a used Play 5. What's the best way to check that it's working and that it's not just a replica?

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Jamie A
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XilinContributor I
asked in Speakers
Sonos One - Losing sound and unresponsive when using music services over wi-fi

Hey all,  I’m encountering an issue with my Sonos One that’s driving me crazy and I feel like I tried everything, so I’m looking for help at this point.  I have two ‘rooms’ setup:The main setup with an Arc, Sub, two rear Play:1s that’s working perfectly - we’ll call this the Arc group A solo Sonos One that we bought around 2018 and has been used for ambiental music, especially at night on Sonos Radio.  Everything has been working perfectly until recently and we’ve been adding/upgrading Sonos products in our system since we started. However, recently (about 1 or so months ago), the Sonos One started behaving weird, stopping and then becoming inaccessible until we unplug and plug it back in. I’ll detail the setup, the problem and what I tried - if anyone has ideas, i’m open to suggestions.   The setup:All speakers are on wireless network The network is served by a fairly high-end Asus router - this is not a recent addition and the system has worked flawlessly until recently - no changes

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Doug_ATLContributor I
asked in Speakers
Low Volume

Hi Everyone, I have an open plan living room with a play5, 2x Sonos ones and a beam and a sub.Occasionally we like to have parties and at the moment I’ve all the Sonos app at 100% for all speakers and it still doesn’t sound loud enough to feel like you want to dance. It’s not quiet but it’s not loud enough to sound like you are out somewhere.  Any advise to make it louder? I brought the extra speakers thinking it would make it louder but it doesn’t seem to increase the volume when you add another speaker - it just means it doesn’t get quieter when you walk around the room as there is solid coverage around the room. thanks for any recommendations you may have?

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Airgetlam
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PickettiContributor I
asked in Speakers
sono amp and Multiple speaker

Hi,  I have a Sono amp with two wired ceiling speakers.  I want to add two Sono speakers to the outside area to play the same as the kitchen speaker.  However I only have one wire to the outside.  Is it ok the wired the two outside speaker in series and if so do I need any extra devices.Thanks for an6 advice

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Stanley_4
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thwelsh3Contributor I
asked in Speakers
wifi connection era 100

Era 100 won’t connect to wifi. Finds our network but with changes name and won’t connect with correct password.

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