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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5114 Topics
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nostresshereContributor I
asked in Speakers
How to remove product or speaker or room from list

Let’s say you have set up two rooms, or somehow duplicated your main room and now speakers are in the wrong place.   In my case, I had two living room setups.There is no way to delete a speaker, or room setup that I could find.After spending all kinds of time trying to find an answer, I figured this out. I just went to ADD a speaker to the correct living room, at which point it will ask to remove it from the other setup.  To make it easier, rename the other system to bathroom or something so you are not confused with the two living room setups you might have.BINGO BINGO

41501
Jamie A
1 year ago
antiduplicity
antiduplicityContributor I
asked in Speakers
I have a synology router mesh. My devices lose wifi when using the sonos or airplaying to the sonos

Anyone have experience where devices are kicked off the wifi network when interacting with Sonos speakers.  Either the Sonos app or airplay to a Sonos speaker.  

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Corry P
1 year ago
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LizardKingMajorContributor I
asked in Speakers
upgrade

Hi, I have 9 products that all appear to be eligible for the upgrade program. Will these continue working if I use them to upgrade, I.e use them to get discounted new speakers?  I’m using the latest Sonos app as far as I’m aware.  ThanksMatt

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N
1 year ago
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Pfont2Contributor I
asked in Speakers
sonos Era 100 not pairing to wifi

During setup, my phone recognizes the era and things go well until I get to the step where the Era 100 tries to connect to the wifi. It fails to do so and times out. I’m very tried to factory reset the speaker three times and have unplugged/replugged the router and it still won’t connect. I have speaker directly next to the router and my phone. Also, it asks to connect to the flashing “blue” button on top which never flashes. Any help is appreciated. 

78194
Ken_Griffiths
1 year ago
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GillyboContributor I
posted in Speakers
era 300 loosing connection

I have the arc, sub, ones,and era 300s. The era 300s are always loosing their connection. Not even showing in the Sonos app. The little white light want even stay on. Because of the issue I bought the boost because support told me it would streamline the Wi-Fi connection through the boost. I am still losing connection. I unplug the era300s and plug them back in and sometimes unplug the boost and plug back in. After a frustrating amount of time they will finally show up in the app and start working again. Then after a day or so with me not using them  they just loose connection again. They are in within fifteen feet of the boost and router. 

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Stanley_4
1 year ago
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twolongContributor I
asked in Speakers
Sonos is the worst

3 hours with Sonos tech support Daily reboot of router, daily unplug and power up all six Sonos speakers  Daily reinstall of Sonos app  Total hours per week dealing with Sonos  connectivity issues - 12 I’m about to sell off the whole system on Craigslist and go back to wired speakers. Too much of my time being spent with Sonos connectivity issues. System - 5 Sonos One speakers and one Sonos Roam. In an apartment building in NYC with 300 other apartments. Spectrum wifi. I’ve configured and reconfigured the modem. I’ve rebooted, restarted, factory resetted, deleted, reinstalled and all to no avail. The only way to make it work - 1. Unplug all speakers, uninstall and reinstall app, reboot router and then do it again later in the day when the system falls apart again. Anyone want to buy six Sonos speakers?  

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T
1 year ago
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Redman810Contributor I
asked in Speakers
Bluetooth Connection Sonos era 100

When I have my Era 100 connected to my TV and I shut it off for the night, the Era 100 continues to make the chirping noise like it is trying to connect via bluetooth. It effectively does this until I unplug it. What am I missing here? 

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Corry P
1 year ago
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Gord66Contributor I
asked in Speakers
connecting era 100s to my Playbar

I’m trying to hook up my era 100s to my Playbar I cannot connect them they are listed as being in the same room does that mean I cannot group them or connect them I do not want to use them as surrounds. I want them to play full stereo front

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G
1 year ago
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HydroVacContributor I
asked in Speakers
Outdoor speakers via wifi

Hi, two questions.Do I have to buy the amplifier to run outdoor speakers, or will they connect to my Sonos app via WIFI like my other speakers? Can I control their volume separately to my other SONOS speakers? Ie I might want outside speakers to be louder or quieter than the inside speakers based on ambient noise and time of day….

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H
1 year ago
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Jamie61Contributor I
asked in Speakers
previous owners locked out speakers

Just moved into new property and it has Sonos s1 s2 system. I have managed to download apps set up , but can’t connect as previous owners have a  old sign in and password word pc still on it and I can’t access it . How do I set this up for my own use

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J
1 year ago
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TravelGuyContributor I
asked in Speakers
Music stops after 1 second when using AirPlay from MacBook or iPhone

When I try to play from Apple Music and use AirPlay to my Sonos/IKEA Symfonisk speaker, the sound stops after one second.This happens on both my MacBook Pro and iPhone X. When using the Sonos app on my iPhone, it works fine. However, it means that I can’t play from my MacBook and have to manage music in 2 different apps.I tried updating all apps and rebooting all systems multiple times. The wifi connection is strong. Sometimes (1 out of 20?) times I'm able to stream from Apple Music directly, but that’ll only work for a little while.Does anyone experience the same? How can I fix this? Is there an app for Mac that would allow me to play Apple Music to my speaker?

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T
1 year ago
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SH1182Contributor I
asked in Speakers
sub gen3

Did I can use Sonos Sub  gen 3 on his own or I need another speaker ?  

1733
Airgetlam
1 year ago
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Ads1983Contributor I
asked in Speakers
Sonos One Connection Issues

Hi, my 2 sonos ones are not visible in the sonos 2 app. They have always worked and been paired for stereo. The app says no sonos on network. If I log into my tp link router I can see speakers are connected. Also I can still use Google assistant and play songs on Spotify. I can see the speaker on the spotify app. So annoying. 

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Corry P
1 year ago
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pTs4sm66O7QgContributor I
asked in Speakers
2 seconds latency playback Sonos One SL

Good afternoon.After upgrading Sonos One SL, a problem arose, and now audio only appears two seconds after the audio stream has started. Now it's absolutely impossible to watch movies using Sonos One SL. The sound lags behind the image by 2 seconds. If I pause the video, the sound continues for approximately 2 seconds.I searched the forum and found recommendations to switch to uncompressed. This did not solve the problem in any way. In addition, I saw a recommendation to use the Line-in menu. But there is no such option on Sonos One SL. The audio system is connected using an Ethernet cable.During movie playback, I ran a ping test and see that the network connection is stable and fast.--- 10.111.222.190 ping statistics ---318 packets transmitted, 318 received, 0% packet loss, time 321242msrtt min/avg/max/mdev = 0.183/0.226/0.331/0.023 msHow do I disable(dramatically decrease) buffering on Sonos One SL?

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ratty
1 year ago
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UbetAvid Contributor III
asked in Speakers
Rename sonos one, keeps changing name

I moved a sonos one from the kitchen to a kids bedroom and changed the name as such. But it keeps reverting to kitchen. Any idea how to fix this?

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U
1 year ago
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jdawjeeContributor I
asked in Speakers
Wifi has username + password

Hi, I use a sonos five at work. we have just moved office. the previous wifi net work was a normal password only network.my new network at my new office has username and password enabled. I reset the sonos when we moved and it only asks for password during set up.what can i do to get this set up?

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buzz
1 year ago
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CabinguyContributor I
asked in Speakers
App only sees one of my three Sonos rooms at a time.

I can only access one of my 3 Sonos system/room at a time with my eeros 6 wifi. If i want to listen to a different sonos room, i must first power off the one I’m listening to so that the app can find the one I want. I have tried turning off bridge mode on the WiFi, but no luck. Does anybody have a solution? Many thanks. 

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C
1 year ago
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DeluxemodernContributor I
asked in Speakers
help!

We have a  Sonos Playbar that my husband was given a few years ago when his place of work went out of business. It’s worked fine for years (on wifi) but Spotify no longer recognizes it,, and when we try to sign on to the app it shows a abbreviated version of someone else’s email, and won’t accept ours. Nothing has changed on our end, and all apps are up to date. Thanks for any advice!

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Airgetlam
1 year ago
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Blue ToyzContributor I
asked in Speakers
Which Sonos speaker is Louder? The Sonos Five or the Sonos Outdoor Speaker

Hello Sonos Community, I am considering between purchasing the Sonos Five and the Sonos architecture Outdoor speakers. Though I originally was looking for outdoor audio, I went to a shop and heard the Sonos Five audio and was wow’d. Does the Sonos Outdoor speaker, paired with the Sonos amp, deliver similar or better sound when compared to the Five?

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U
1 year ago
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Gregooze55Contributor I
asked in Speakers
Sonos Roam in Steam Room (hammam)

Hi i would like to know if i can use the speaker Sonos Roam in my steam room? Will it work and will it last or not? Thank you

3122
ratty
1 year ago
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stuartinTrending Lyricist I
asked in Speakers
Unable to connect my existing speakers to new Orbi Pro router set as Access Point

I got a new Orbi Pro mesh Netgear router but I’m unable to connect my Sonos to it wirelessly. The Orbi is set as an access point because of my firewalla firewall.   I have one 5 and three 1s. The five is connected to my Orbi directly with CAT 5 cable.   I cannot, cannot get the 1s to connect wirelessly. Please advise.  Thank you!  Stu

19214
ratty
1 year ago
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JonnyPatContributor I
asked in Speakers
using speakers without broadband internet.

No more broadband internet but still want to use the speakers 1st Gen. is there cable or why can’t my mobile internet pic it up?  thanks JP

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Airgetlam
1 year ago
A
Alice07Avid Contributor I
posted in Speakers
Unsatisfied

I have spent thousands euros in sonos components both for home and office.Both environments play under high speed network.I’m used to listen to deezer favourites tracks (2300 songs) in a group of two/three rooms.There is always a problem: if electric power is down for a while any reasons, Sonos forgets everythings, the room groups, the playing playlist, all. You need to group again the rooms, select the playlist and so on.If this was not enough, most of the time, no, all the time, sonos skips tracks with som error (incorrect encoding or network not responding).When I try to ask support the solution is always, always, please try disconnecting the router, keep disconnect then restart. Not even windows at his best had so useless solutions.

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Ken_Griffiths
1 year ago
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BBoochContributor I
posted in Speakers
hacked speaker - it was awful

My sonos speaker suddenly emitted the most terrible sound I can ever think of. It was SOO loud and in the middle of my very wonderful evening, I could not barely get it to stop. literally causes me some PTSD.  I'm not a wimp either.I realized my sono speaker was hacked. This happened on February 5th 2023 about 1:00 a.m. Why would someone do this and is this being addressed by sonos or whomever tech company's security hole this belongs to. Anyone have answers? This was not a small issue, it was terrible. 

21006
Ken_Griffiths
1 year ago
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SetonianContributor I
asked in Speakers
How to add two sub gen 3 with ERA 300 stereo pair; without sound bar

How to add two sub gen 3 with ERA 300 stereo pair; without sound bar.  Thank you very much !  Cheers !

1842
Mr. T
1 year ago
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