Speakers

I have had Sonos items for years. They have always been a problem and I regret buying them. I have 7 speakers and the latest issue is one was moved and it cannot be reconnected. Everything goes ok until I am asked to press the buttons. It then says it cannot be connected but no reason is given.i can see loads of other people have the same problem, No wonder you have such a bad reputation.

Hi everyone. For several weeks in the conservatory I haven’t turned on my Sonos One set up. Last night I turned the system on and immediately updated the two speakers. I now have a steady white light on the right hand speaker and a flashing green light on the left. I unplugged the cables and left it for 24 hrs but now the same thing is happening. The only speaker with sound is the right hand one. Any ideas? John.

I am seriously thinking of selling my Sonos speakers, much as I love them, and finding another system, because the app is so bad. I have problems connecting nearly every day, and it’s so random. It’s not my wifi, and it’s not Spotify as far as I can tell. It must be the Sonos app. 

 Pics related.I kept having trouble connecting to my One SL, and after talking to Sonos technical support and my internet provider, it turned out that the problem was (at the time) related to the internet frequencies. My phone insisted on using 5.0 GHz, and the One SL only does 2.4.My internet provider then sent me the equipment needed to split up my internet in two separate networks; one 5.0 and one 2.4 ghz. I thought it would work.I was wrong.Now my One SL just… won't connect to the 2.4ghz network at all? I've restarted and rebooted the router, the One SL, the app, the new signal boosters - everything. More than once. And it just. won't. work. My phone and PC connects to it fine, though.Of course, Sonos support isn't available over the weekend, so I figured that I would ask you guys. Any ideas as to what could be wrong? 

I want to hear from other Sonos Roam users on how long it takes for your Sonos Roam to connect to your phones bluetooth. I had been using my little $50 Sony SRS-XB12 for years and it was fantastic. Then I got my Sonos Roam from work as part of my christmas gift and I was super excited considering it costs more than 3 times as much as my Sony guy. And the sound quality didn’t disappoint, but the connectivity was a HUGE let down. My Sony is 7 years old now and it still automatically connects INSTANTLY to my phones bluetooth. Like even after sitting unused for several months, I picked it up today and within 2 seconds of powering on, I heard the tone that means its connected. Conversely, when I turn on my Sonos Roam, I wait and wait and wait and it usually doesn’t auto connect at all, and generally takes at least 2 attempts at manually connecting in my phones bluetooth settings before I can actually use it. Considering this is meant to be a portable bluetooth speaker, this is a massive ann

Hi dear community I'm new in Sonos area, my brother gave me a gift of two sonos play:1. They only have Ethernet connection and wifi. I have a Samsung neo QLED tv. And I'll like o connect it together.  Can some one guide me through it? I'm struggling with it

Hi community.I have 2 SONOS speakers setup as a pair.They are connected to a network via a Cisco Meraki Wifi Access point and a small ipad with the sonos app and spotify on it.These are located in a coffee shop. One of the speakers keeps disconnecting. I think it’s the same speaker...the Staff tell me.Has anyone experienced this? How can i get around this issue?It’s really annoying having to get up a ladder to resync the sonos every time it loses the speaker.I have checked with my network guy and he says that the cisco access point is not at fault

ORGAN MUSIC DISTORTED. I play organ music from burned CDs, via a Brennan B2 and smartphone on my One and OneSL. The music sounds bright but is frequently distorted. High and medium frequencies seem to merge together so that they can’t be distinguished. I am deaf, so use two digital hearing aids by Phonak to listen to music on my Sonos system. These hearing aids have equaliser settings, but even so the organ music is still distorted. Has anyone else experienced a similar problem / found a solution? I shall be very grateful for any assistance!

My 2 remote s1 speakers are not connecting nor is Alexa.My 2 remote s1 speakers have suddenly stopped working. Alexa too. Won’t respond. Moderation note: Combined posts.

Good morning, I can’t synchronize my Play 1 with the wifi Vodafone station in Italy, in the last time don’t finds the wifi, how can I to risolve this problem? thank you very much in advance. Best regards Luca B.

Hello! I just added an Era 100 to my existing Sonos system, which was just two play ones. Everything is working fine when I choose from one of my streaming services. I have an Audio-Technica AT-LP60-BT and my intention with the Era 100 purchase was to connect that turntable to the Era 100 with the line in adapter. I have a 3.5 mm coming out of the record player, that is then plugged into the adapter with the USB-C, which plugs into the Era 100. I have tried two different adapters, but no luck so far. It just says I need to connect a Sonos compatible device. 

Hi Everyone. I have 3 Sonos devices connected to my Sonos Boost WM: O and one device connected via WM:1 ( home wifi). How do I change its connection to WM:O please ?

Is it possible to have two “separate” Sonos systems in the same location, ie with older (S1) and new (S2)  products? Living room has an Arc, Large Sub and two Era 100’a for surround.I’m trying to create another system “Media Room” with a Beam, two SL’s and two Sub Mini’s  … the older S1 want to “join” the living rom system All the Sonos gear is up to date firmware and sooftwareHelp plz

Hi all system - Boost, Beam 2, Sub, 3 x Sl 1sMy s2 app stop working for about 3 weeks, however the system was working fine, yesterday I decided to try and sort it, ended up calling support, now I’m in a worse position, managed to get the app back but still now system won’t update the two SLs, it has updated the boost, beam and after a factory reset the sub.Been through all the usual resets, on / offs, connect directly to router, etc etc, even support give up and have upgraded it too a new level of support but haven’t heard nothing from them.this is so frustrating as the system was working fine, just reaching out to see if anyone has had the same problem, I’ve probably tried 12 - 14 updates, just gets too the last part and then says cannot update Codes 301101 Andy  

Hi, I’m interested in the outdoor speakers by Sonos and Sonance. I assumed they would have wifi connectivity like all other Sonos speakers I have. It seems from reviews the Sonos/Sonance outdoor speakers are connected to the Sonos amp with speaker wire. Can I connect the outdoor speakers to power and stream music using wifi and avoid buying the Sonos amp? Mike

I have Sonos 3 from my previous home, I’m trying to connect it to new network. Nothing so far has worked I have carried out a full reset. Light flashing green, I’ve connected via Ethernet still shows product not found. I’m not great with technology, any advice ( the simpler the better) gratefully received.  Thanks in advance. 

My Sonos drops the connection every hour or two. I have spent three to four hours on the phone with Sonos support changing my router and network without any improvement, 

People keep asking how to group two devices when the Sonos app only allows creation of groups of 3 or more.  If you only have 2 devices on a network, the “group” option is greyed out.  Some people suggest clicking “everywhere” but those of us with only 2 devices cannot see that option.  Every time someone suggests following the instructions for creating a group of 3 devices, it is chosen as best answer and the question is closed.  This was frustrating for me as a new user trying to pair my Beam with a new Roam portable speaker.  Beam is set up as Living Room and Roam as Portable.  My plan was to play music simultaneously upstairs and downstairs in my house, but could not figure out how to pair speakers within the Sonos app.  What I really wanted to know was how to play two devices simultaneously as though they are one group or room.  I was not worried about sound quality since the devices would be in separate areas of the house.  I had heard it was possible to sync Sonos devices so I w

I could run my symfonisk speakers on my Mac Pro, have upgraded to a Windows 11 System and can’t seem to use them as my primary speakers.  

Hi there, recently re activated my sonos play:5 (1st gen) from 2years hibernation. Connecting easy but device keepsstopping/interrupting the song every 20min for approx 10 sec. Then it would continue the song as if nothing happened. Any idea how to rectify this? 

Arrggghh I’m getting to a point where I’m ready to throw in the towel and give up my loyalty to Sonos. I own Arc, 4xPlay One’s, Sub Gen2, PortFor some reason the Sub decides to disconnect from the system EVERY day. Resulting in 30 mins of turning of routers, items resetting networks etc In turn I can then lose the surround speakers meaning I have to reset them all!I’m in the UK and the system is all connected wirelessly to the latest Vodaphone Ultra Hub.When it works, it sounds great, but it’s flaky connectivity is driving me to despair.Any ideas? 

I set up my 3rd ERA 100 a few weeks ago.   Set up went as planned, the Era 100 was found and linked to my Wi-Fi and after unplugging and plugging it back in, it showed up int Sonos App.  After about 2 weeks it disappeared from the App and I tried several times to get it back...including resetting it at original location I set it up and also in the same room where I keep my Wi-Fi router.   Every time I reset the ERA was found by the App, I got the chime, it connected to my Wi-FI...but under no circumstances could I get it to show up as part of the Sonos System that shows in the App.   But the kicker is that it shows up when I use Apple Airplay on my phone, iPad or IMAC.   The Airplay list of devices lists my other 2 Era 100 speakers by named room and the 3rd now just at “Unnamed Room”...and it works perfectly fine using Airplay.   I guess my question is simple...the ERA 100 is certainly working and connected to my W-Fi, why won’t it show up in the Sonos App?

HelloAs the title suggests I want to discuss the so-called “Known Issue” answer many say they receive when contacting Sonos Tech Support. Before we can discuss it let’s get a better understanding of the phrase. The quotes are not referenced by a link as you can search the web for “Known Issue” an obtain an abundance of hits. A few I found that I believe relevant to this post are:A "Known Issue" is an identified problem or issue with system functionality.I personally dislike the above as it takes the term problem and issue and literally meshes them into one. I much more prefer the following…An issue is much softer than a problem and has a readily recognizable solution. Mostly an issue bears only a slight impact, and causes personal annoyance. A problem is life altering, temporarily or permanently. They can cause others to be affected. A "problem" is something bad that you have to deal with.OK…granted the above primarily deals with the human side of things versus tech. However, I believe

Ever since I moved house and now have virgin and at the same time went over to S2 I now have this message. I now have s2 products so going back to s2 isn't an option. I think my bridge wouid solve it but you cant have that with s2. My sonos move seems fine, but my lounge set up (bar, sub, 2 x sl one) alwasy comes up as unabke to connect to sonos when earlier innthe day it was connected. On the rare occasion is does connect (after I've gone through disconnecting and connecting as if all of my products are new), it is VERY slow to obey commands or instructions and often doesn't obey them at all I.e. volume up, next song..basically everything. Annoying as I've been a customer for over 10 years. Any help gratefully appreciated.

Hello, I have a problem with my Sonos One gen 2. After a power outage, my Sonos refuses to connect to the Wi-Fi network (eternet too...). I want to do a hard reset. By staying pressed on the synchronization button and plugging in the socket but it always flashes white, never orange. I tried on my second and no problem. Is there another solution?