Speakers

I have 5 speakers currently up and running, 4 directly connected to Mikrotik switches (STP works fine) and 1 connected to wifi (Ubiquiti).  I have no issues with any of these speakers or the network they are on.  I am trying to configure a new speaker using the new app, and I get nowhere (whether it is plugged in or not.)  The device shows up as a new product, I click Add (like I did with all the previous devices) and it says “Getting your <device> ready...” then fails and says the device lost connection, if it is wifi, the app says “Lets try this another way,” and has me connect to its wifi which works and I get to the next section where it plays the tone, then I get failures until it asks me to enter the pin, which it immediately fails.  I can see the mac address of the device on the router, it is pingable, and I can connect to http://<device>:1400/status/ifconfig and it displays the ath0, eth0, br0, and ra0 information fine...so the device is getting an IP address when p

I have had a Sonos Play 3 speaker for a while now and control it using the S2 app on my iPhone X using the latest ios 16 software. The app has always been slow to start;  now however, with the speaker on and working normally and playing music from a internet radio station, when I launch the S2 app, it comes back with the message “unable to connect to Sonos - let’s fix it”.  It then takes me through a routine which involves re-booting my router and then it finds it. However, if I then put the iPhone down and it goes into standby, the app again fails to find the system; so back to square 1.I have found that, if instead, I launch the S1 app it finds my Play:3 OK but says “incompatible”, but if I follow the link “open Sonos S2 app” then the S2 app starts to work ! Still no good, because if I come back to the S2 app later - it’s failed again.There’s a solution on this community web site which says turning off “Private wifi address” in ios 14 is the solution, but this does not work for me.My

I have purchased new Sonos amplifier and Sonos in ceiling speakers. I downloaded the Sonos app on my iPhone to connect with my Sonos amp. I went though the steps more than 20 times but every time it shows the software update error saying ‘sign in as the system owner’. ‘The system owner must be logged in’. l spent 3 hours doing troubleshooting with the Sonos customer support yesterday but no luck. Can anyone please help with this issue??RegardsYouwan  

There’s no longer an option on either app to downgrade products.  SOIs there a place I can download the old app (on any platform) so i can use the downgrade function?ORIs there another way to downgrade the Play:3s bypassing the app altogether? Thanks 

Hey fellow Sonos fans!Got myself a 2nd gen Beam from someone on the web, was factory reset, connected it when home and started the process to add to my home system and it goes as far as adding it to a room but saying that it can't be used until it gets registered - which it continuously fails to do.Tried wifi, ethernet, no difference - actually no, there is a difference, when trying with ethernet, the chime with pin is not audible; when trying on wifi, it is but doesn't work. go figure - any help is appreciated as I'd hate to learn i got an expensive paper weight :(if this helps:Sonos OS: S2Version: 16.1.1 (build 78152020)Hardware Version: 1.35.1.6-2.1Series ID: A200Best,

I did a factory reset of the speaker and when I try to register it, it will go through all the steps but then fail due to a “problem”  I have unplugged the speaker and tried again.  I have restarted the app and still fails.  I have reset the router and it still won’t register.  With the wait time being 85 minutes for live support I thought I’d give the community a shot. Thanks!Scott

My One Sl is visible in the app but will not play- I just get ‘Something went wrong’….this was after upgrading the app.beam and surrounds in another room are all fine!Any ideas?

Sono does not find my speakers anymore.Its is S3 and Sub. What to do?Thanks, Pitsch

My Sonos move doesn’t register to the wifi. I already started the system again and resetted the wifi.

Hi everyone!i have a era300 and i really love it. Not into spatial audio thing too much since not all the songs i kinda listen have that mix yet. Nice to be future proofed though.  here’s my question; i kinda wanna male it stereo with a second pair (i know era300 stereo but you know what i mean). Anyone out there upgraded from single era300 to a stereo pair? Is it truly worth it and what the second pair allows to soundstage.  Thanks ps: i went into the rabbit hole of sonos and bought a second hand five. It hasnt arrived yet but since it’s quite bulky, not sure if i wanna make a stereo pair of that atm.

I know this has been asked before but the solution is not working!My partner keeps on unplugging a Play:1 speaker used as a surround speaker. Eventually it got so out of date I ended up factory resetting it. That was my mistake. After play:1 updated, when I tried to add it back into the system I got the response “Play:1 Not registered"I repeatedly tried to register it, responded to the tones but got no further. I reset it again, connected via Ethernet but still ended up  “Play:1 Not registered"Tried calling UK help but got message “wait time 180 minutes”, tried live chat but no one available.What else can I do?sonos app version S2 80.00.02

I have existing Sonos speakers in groups as well as single speakers all running fine with no drop out or any issue to speak of. I have two new Ones to add to the system. Tonight one of them connected fine, the other won't finish or finalize set up.I have tried the app on three different devices, turned off my VPN on my phone, even tho I successfully installing the first speaker with that device. I have connedted the speaker via a working ethernet cable and have restarted wifi router, and devices.I have manually added the Pin number from the base of the speaker when on occasion the audio passcode thing doesn't work.I tried the support bot chat and it just closed on me. I have not (and dont really want to) reset the app or factory reset my entire system as the bot was telling me to try.I have factory reset the speaker that wont install. So after all that, is there anything else someone could recommend? TIA Ryan

I have an Era 100 and an Audio-Technica Sound Burger (AT-SB727). I love them both separately, but not as much together…The Sound Burger connected using the Sonos line-in adaptor. Even at the lowest 75ms setting, the audio delay is really annoying! Depending on what record I’m playing, there can be some ‘needle chatter’. The combination of this and the speaker delay can ruin the listening experience at lower volumes. I’m not too fussed by this when the music is at a higher volume, but I mostly like to have music playing in the background. I’ve previously owned a more traditional turntable/amp/speaker setup in the past, and this was never really that noticeable when the sound was synchronised. I understand that the delay is there as a buffer, allowing for optimal group playback. But an option to bypass this would be perfect, even at the expense of losing the group/multi-room functionality. With all of the marketing highlighting the Era series compatibility with turntables, you would thin

Why do we hear random “plinking/plunking” sounds almost like water droplets? How do we stop it? 

Why is it that my era 100 play mono for a little while then they switch to stereo..I have to disconnect from Bluetooth and reconnect in order to get back to mono

Since I have downloaded the update recently, I have found that my phone struggles to find my Sonos speakers. After a while of closing the app a few times it then links up.What should I do, apart from wait for a new update?

New router, user name and password, cannot get speakers to work and tried factory reset to no avail!

I am trying to add a new Ray to my existing system, however, I keep getting a message stating I have to update the App. The App is the most up-to-date, and it just gives me the option to “Open”. Any ideas? 

I have two paired speakers in my living room and for some reason they’ve just stopped working

Why won't Sonos list my albums in Spotify? Just get a message "something went wrong". It will list my playlists and songs, however. I downloaded the latest app from playstore and restarted my phone.Anything else I should do?

Trying to connect second Sonos 1 speaker. Right out of box it says it requires update. Cannot get update so can’t connect speaker. Help. 

I have 4 speakers. Since last week I have been able to use just 2 of them as my device doesn't see the other two. I tried to  reset them, but without any success. Is it possible that the problem is my device?  I use the older type of iphone.

Since the update, I have no Grouping cards and the Play/Pause button does not work.  My speakers are from 2018.  I have to reset the app through My Preferences and Re-login.  I have 12 speakers and the app asks me if I want to join the network.  I select then it shows me each speaker as a separate System.  If I hit select, then it selects that speaker.  There is no Group card and the play selection at the bottom and Grouping allows me to select a Group Name but I can only select that one speaker even though I have 5 others that are in Living Room.  I have been all through the app and I can’t find where I am going wrong.  Has anyone else had this problem?

Playbar Sonos 1 is fine except it distorts and vibrates when the sound is high this never happened😅it's very annoying and I just tonight updated the bridge ,it has a slight improvement.still vibrating a sound that makes a music lover want to cry hopelessly,please help me ,guide me... please.

Bonjour,non seulement je n’ai rien demandé, mais depuis ces nouvelles versions UNE CATASTROPHE en terme de fonctionnement. Impossible de retrouver mes listes de qobuz, dysfonctionnement de l’application, obligé de fermer et de ré ouvrir pour supprimer des ouvertures de pages non désirée sur l’écran etc.. etcL’ancienne version était très bien et fonctionnait Le logiciel n’est pas à la hauteur de la qualité de son des enceintes player 5 Vous allez perdre vos clients et des futurs achats à cause de cette application «*****» et je suis poli. Moderator Edit - Translation by Google and Modified in accordance with the Community Code of Conduct:Good morning,not only did I not ask for anything, but since these new versions A CATASTROPHE in terms of operation. Unable to find my qobuz lists, application malfunction, forced to close and re-open to remove unwanted page openings on the screen etc. etc.The old version was very good and worked The software is not up to the sound quality of the player