Speakers

Green light projecting - says off in the appwouldn’t  be so bad if it wasn’t the bedroom!why? and why does every week feel like “just another thing has broken” 

Hi there, We’re planning to change the layout of our living space, we’ll sort of divide the couch space from the kitchen space by a open ceiling to floor shelf that is connected to a wall, means off center, and you would pass the shelf when going from kitchen to couch. Attached is a screenshot of the situation. Questions is: I will sell my Sonos Beam, because watching TV is less and less important. Switching the 55 inch to a 32 inch that sits on the shelf. I need a new Sonos speaker for Music and Radio that will sit on the shelf. Is the ERA 300 a good speaker for the situation? Would you turn the speaker to the living space, or kitchen space, or would you turn the speaker facing to the side of the shelf? It will only be one Speaker because two will not fit. thanks for your opinions.s.

Hello, how can I deregister a sonos product?

I have updated the Sonos app and am trying to install my two Sonos play one speakers to my existing system. I have installed an ethernet cable and connected them to my router unplugged them then plug them back in while holding the pause button until the Amber light starts flashing it only flashes red and has been doing so for about 15 minutes. Is there anything I can do to, accomplish this and reinstall these to my system 

I work for geek squad I've been doing this for 12 years. I would always recommend Sonos for their quality and ease of setup. But in the last change of the app and updates, they are unusable. They will not connect to the internet via Wi-Fi or ethernet they are absolute nightmare to get going. I don't know what you have done to this product but I no longer recommend them and I refuse to let any of my employees sell them. Do better

I had a system with six Fives set up and working perfectly. I moved house - using exactly the same wifi  system name and pw - and now, although the wifi sees all the speakers and AirPlay from my phone works fine, I have two problems with two different kinds of “registration”:- the speakers are not discovered by the Sonos app when I do “add product”​​​​​​​​​​​​​​-Sonos says they are not registered to my accountI’d like to be able to 1] use all the functions of the app and 2] rename the speakers to correspond with the rooms in the new house, etc.My eero wifi recognizes the Fives’ device names (eg, Sonos-347E5CD53DA0) as well as the names I assigned (eg, Living Room).  But the Sonos app doesn’t even see them.   How can I add them to my (now empty) system?  How can I change their names?Thank you in advance

I bought Sonos five today an connected them successfully to Sonos S2. Have used Sub gen 1 in a S1 system before. Removed the Sub from the S1. Reseted to factory. Sonos S2 still does not find the Sub. Why?

Do I have to adjust the volume of my era 100 speakers during setup or does it happen by itself? If I have to do it then how is it done?

This is the email after getting off the phone:“Hello Thanks for Contacting Sonos support , Here is the following email with the information we discussed beforeToday we discovered that they are like 7 network devices sharing same network name > 4 devices from company neatgear and 3 from company called Humax and thats making the system to change between one or the other one so we have to make sure they have different network names or you can ask your Internet provider if they could bridge the network so we can prevent this issue from happening If you have any questions please give us a call”I asked multiple times why I could not just factory reset the devices and he was ignorant. He also said he would link how to fix the situation in the email and there as nothing attached and no instructions. It seems the support person misunderstood the situation. There isn’t a secondary bridge; it’s a single network provider. I tried to clarify that while I can adjust the router settings, I don’t s

I'm looking for information. Placing Era 300's on Wall on either side of Windows. Very cold season now. Not sure of Venerability of tweeters & woofers. Any thoughts Or Information?? Thank you!

I have two Era 100 speaker and a Roam. The two Era 100s operate fine on the home wifi system. I can see the Roam but when I choose to play “everywhere” including the Roam I get a message “Unable to connect. Try later.” They are all showing in settings as being visible and on the same wifi system. I have tried re-setting wifi etc. Any ideas?

Ok to place a sub mini in wood cabinet? Front door taken off. Leaving enclosed top, bottom, both sides and back. Cabinet enclosure is 13” x 13”. For sub mini. Thank you friends. 

Who can I hire to get everything to work properly? Ron Adams Moderator edit: Phone number removed

Every day i have some issue! Green light on two sets of my ones, other speakers not connected, xant find speakers, the app is still not working properly. I hate Sonos and wish i could start over with something else 

I tried to factory reset my Gen 2 sub but I started the process before it fully powered off and now it’s in a state of resetting but never finishing. Anyway I can fix this? I’ve tried restarting the process and it didn’t change anything. 

I fire up the system, start listening to the music and suddenly one or more products disconnect sometimes all of them then it starts one ore two products but not all at the same time, it is really annoying not able to listen music as it should be it doesn’t matter if it’s Apple Music or Spotify.

Hello everyone,I’m a new owner of the Sub Mini speaker. Before that, I had a system using Beam Gen 2 and three Symfonisk Gen 2 of which two were used as a surround set up for the Beam while third was a separate speaker in another room.I moved to my new apartment last summer and had to change three different networks/routers and it was never a problem connecting the system to the new router altogether. However, once I tried connecting Sub Mini yesterday evening, everything collapsed and the entire system stopped working.I have since reseted each speaker multiple times and started connecting them again, but I could rarely get them to work. The latest method I tried is brining them to another room which has my router in where I connected the speaker by ethernet cable. I was able to connect them, update network setting (to continue using them after disconnecting from ethernet) but once I disconnect them and move to another room, the speaker disappears from the app. However, I tried disconn

I quite fancy the new Era 300 speaker and still want to play my CD collectionI am looking at the Denon set up, can I play my cd’s on this to a Sonos 300?It’s not a wi-fi cd player but will it work if I connect the player directly into the speaker.Thanks all 

Hi, I’m new to the community and would appreciate any help. I’ve been searching for an answer but haven’t found one yet. I have two Era 100 speakers that have worked perfectly for almost a year. Recently, they’ve started stopping in the middle of a song, regardless of the song or source. The Sonos app still shows that the music is playing, but there’s no sound from the speakers.I’ve tried pausing, playing, and restarting the app, but none of these actions resolve the issue. The only way to restore sound is by saying, “Alexa, play…” which makes the speakers work again. After that, I can use the Sonos app to play music as usual. However, the problem returns after a day or two.Has anyone experienced this issue or know how to fix it? Thank you in advance!

My multi room Sonos system is quite pathetic at the moment. I’m running S2 app on everything. Arc + 2 x Sonos 1s, stereo pair of 1s, 2 x free standing 1’s,  a 5, a 3 an amp ( for turntable) and a roam. Volume changes lag, rooms don’t come on together then al of a sudden volume jumps up or down in separate rooms.  If I skip a track on Spotify or similar Same thing one room plays others vanish for a while. Spent a lot of money on Sonos, very disappointing that they cannot supply decent software to match their prices.  Roam constantly vanished from system.

I live in a condo building. I’ve got 10 Play:1’s, a Boost, and a Sonos Connect all on SonosNet channel 1. I also have a Netgear Orbi mesh wireless network. I’ve had this same setup for the past 7 years, with the same annoying various quirks and responsiveness delays, which I’ve always blamed on interference from the other condo units around me. Presently I don’t remember how to bring up the interference map but I’ve done that previously a few years ago and it was pretty bad, lots of red. I’ve tried all 3 of the SonosNet channels and it’s always the same. What I’d like to know is, if I replace my 7 year old Orbi mesh wireless network with a newer fancier one, could this resolve or reduce these recurring issues? I was going to list the quirks but there’s so many and no one wants to read all that. It’s gotta be from interference.

I have an old Kenwood Hifi separates system. I would like to play this through my Sonos Era 100s. I think I need to connect the Aux out from the amp component to a Bluetooth transmitter to make this work. Is this right? I’ve just received a Bluetooth transmitter from Amazon but it’s faulty so I’m sending it back. Before I order another one, I just want to check I’ve got the right idea. If so, can anyone recommend a good transmitter? Thank you. 

Hi !I have trouble configuring my Sonos one SL : I tried downloading the android app and chose “add an audio speaker or a component”. It tells me it cannot configure my products unless it has access to my precise location and send me in my parameters. I checked and gave access to the app, it can access everything in my phone including my precise location. But the app still tells me to give it access to my precise location. What can I do to configure my speaker ? Thank you,

Setting up surround with Arc and 2 Era 100s. Arc and first Era speaker were found, configured updated and added to the room. 2nd Era speaker hung up during the update step (error1000).spent 4 hours on the phone with support( yes…4 hours) still can’t add the brand new speaker… was supposed to be contacted by a more advance level 2 support tech but day 3 and nothing…suggestions?  Return for refund?  Thanks in advance…

I am trying to set up my new speaker, Beam gen2 and it will not connect to the internet. I get to the setup stage where it asks for the password to the network and then fails after typing in the password saying it is unable to connect. I have tried using a wired connection directly to the router and it gives the same error. I have a Netgear R6700AX router and have split the SSIDs into a 2.4Ghz and 5Ghz. The device I am using to set up the speaker is also connected to the 2.4 network. I have tried connecting both with and without password security on the network. Have previously used a Sonos speaker with a wired connection (Play3) with no issues at my former apartment without issues but that speaker will not work in my house either. It is the same ISP but that has been the only change so I assume that is the issue. Talked with Sonos support for about an hour yesterday without any progress. Any suggestions or am I just stuck with a useless speaker? What to ask the ISP?