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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5112 Topics
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fecalith1Trending Lyricist I
posted in Speakers
'FRUSTRATION'..........interrupted playback

Had this Sonos System for about 6 years now. Every year it cuts out more and more! I phoned into Sonos support about 3 weeks ago to get this rectified. The guy put me on a hold time after time until the ‘cutting-out’ seemed to be fixed.For the last 3 days it’s been cutting-out constantly. Today I went to Sonos Support online. I chose to ‘chat online…..naturally I get a darn bot (a machine) I ask over and over for an agent, a representative, a real person...all this machine says ‘How can I help you’ over and over. I’ll phone them today.  The Point Is…….I plan on buying a new system soon and it sure as hell won’t be a Sonos!!!!!!!!!    

28024
buzz
1 year ago
I
imjjrichContributor I
asked in Speakers
Pairing Beam Gen 1 with Era 100

Hi, can I pair a sonos beam gen 1 with 2 era 100 speakers for a surround sound system? I know it can work with a gen 2 beam but didn't know if the gen 1 beam works as well with this setup.

17851
G
1 year ago
A
amishpatel80Contributor I
asked in Speakers
updating devices

Has anyone else experienced all of their speakers flashing orange and white?all was fine yesterday. (And for the past 2 years) but last night I noticed all of the speakers in my house flashing orange and whiteand in the app all of the speakers say “updating” it’s been this way for over an hour now 

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A
1 year ago
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joeallpressAvid Contributor I
asked in Speakers
Desk stands for pair of Fives

Hi,I will be getting a second Five to create a stereo pair with my existing one and am looking for a couple of desk stands that would work with both speakers in the vertical position. Nearly all the ones I can see online are either floor stands or for use with the speaker in the horizontal position. Does anyone else also have their Fives set up vertically and use stands?Many thanks for your help,Joe

986
J
1 year ago
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SlizerdkContributor I
asked in Speakers
Music videos no sound in backspeakers with stereo output from Youtube music.

Hi thereHow do i get stereo in back speakers in music videos?Streaming from Youtube Music gives a stereo signal for sound along the video but sonos automatically tries to make it a sourround sound which almost mutes the back speakers and spoil the entertainment.What do i have to change to get the music in the back speaker too?

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Airgetlam
1 year ago
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Nick 14Contributor I
asked in Speakers
trouble connecting era 100

Hi  I have had sonus beam sound bar for a year or so decided to get Era 100 speaker today to create a bit of surround sound trying to connect the Era 100 through the app with little success the beam is working fine but the Era 100 will not connect I’ve tried resetting router and all the other quick fixes but still nothing works has anyone else had these issues  thanks 

19055
Stanley_4
1 year ago
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DebH0307Contributor I
posted in Speakers
inability to set up Sirius app

I have been waiting since August - 4 months - for Level 3 support to resolve an issue with setting up Sirius on my Sonos account. I call Customer Service each month and told there is no one to talk to and I need to wait to hear from Level 3 support.Does anyone have a suggestion for how to get support from Sonos?

131
Corry P
1 year ago
A
AsalihContributor I
asked in Speakers
Sonos one sl

I have two sonos one SL speakers which are paired as system surround for my Sonos Arc and Sub. I own this system for almost two years now. I noticed recently that sonos one sl speakers disappeared from showing up under my system. I still can connect to them through music streaming apps but they are not stereo paired anymore and shown as two separate speakers. i tried to factory reset them and reconnect them to Sonos app but still the same issue. They are connected to wifi and listed under connected devices to my router but they are not shown under system. I tried adding them using instructions of adding new product. The process go through and I get a message telling me the speakers are added but i need to unplug them and plug them for them to show up under system and I did that several times without success. Is that problem something known? How I should resolve that? 

1466
A
1 year ago
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MzcContributor I
asked in Speakers
compatibilité era 100 avec tv

Bonjour à tous je viens d’acheter une era 100 qui fonctionne parfaitement pouvez vous me dire si j’achèterais l’adaptateur sonos usb c - jack je pourrais avoir le son de ma tv dessus ? cela fonctionne actuellement avec une Marshall mais j’ai un gros doute avec la sinon era 100 merci de votre retour 

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G
1 year ago
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thomas3275Contributor I
asked in Speakers
Era 100

I want to put one of my Era 100 speakers in my office at work and let others use it.   However, I do not want them to use or see any of the other speakers in my home, how do i do this?

181
Airgetlam
1 year ago
S
Stephen Y.Contributor I
posted in Speakers
Sub and Amp keep disconnecting from arc

My sub and amp say in the amp they are connected to the arc in my “Living Room” but now sound comes out of the rear speakers connected to the amp or the sub. I have to unplug the arc and re-add everything every time to get them to work together. Once I reconnect everything it works fine until the next morning?

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S
1 year ago
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CouchsurferContributor I
posted in Speakers
I use my Move speaker -Any speaker from Sonos for outside installation

My move- moves Inside to outside to lake to sprinter van-it gets around!I would like to add more and, honestly, just expand my home system to outdoors- I know Move is somewhat ok with outdoor weather, but is there anyone that works outdoors or one in the works for outdoors? I could put the speaker under an awning, so it would take the brunt of the weather, but could not guarantee it wouldn't get wet. Thanks

452
Ken_Griffiths
1 year ago
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michelenicolisAvid Contributor I
asked in Speakers
Pro-Ject Phono (no Sonos) with line in ERA 300

Hi all,I bought a pro-ject Phono (no Sonos) and I would like to listen through the ERA 300, but but I can’t! I called the support and they told me that I need to buy or a pro-ject phone T1 (Sonos) or a pre-amplifier phono. I need to discuss with the Sonos community to understand what is the best solution.many thanks!Michele

53815
SRVila
1 year ago
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LhoppingContributor I
asked in Speakers
2 sonos play:3’s connect to Spectrum router, but third won’t

I have 2 play:3’s connected, bought a 2nd hand for another room.  App couldn’t find it, connected the speaker to the router, it can see it but won’t connect.  Is it the router?  Seems odd since 2 are already connected.

503
Airgetlam
1 year ago
E
Electronman1Contributor I
asked in Speakers
speakers

how many sonos ones can be added to a wifi system?

182
Stanley_4
1 year ago
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swedel57Contributor I
asked in Speakers
Era 300

My era 300 disconnected from the network recently. Now when I reset to factory setting and try to add it back to the system, it gets all the way to the end of the process with a message along the lines of “speaker is connected but may not show up in Settings/System. If this is the case, unplug the speaker, plug back in and finish connection in the Settings tab.”  I have tried this multiple times - i unplug the speaker, plug it back in and there is nothing to “finish” in Settings. Nothing happens at all and the speaker is not connected. Getting very frustrated.

3481
AjTrek1
1 year ago
A
al89100Contributor I
posted in Speakers
sonos play5 medium speaker

I am looking for a midrange speaker for my sonos play5 gen 1 speaker.Is it possible to buy the speaker on sites?thanks

10920
A
1 year ago
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MabdenourContributor I
asked in Speakers
red flashing light on Play:5

My Sonos play 5 (gen 1) is blinking red. Any ideas what it is and how to fix it ?

84252
jgatie
1 year ago
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rdegeus67Contributor I
asked in Speakers
Downgrade Play:1

Dear all, I have 2 identical Play:1 speakers. They both got upgrade to S2. As they were not compliant to our overall Sonos System, we need to downgrade them. Followed the exact process as shared by Sonos. 1 unit downgraded successfully but 1 unit keeps on giving ‘downgrade unsuccessful’ message. Any advice on what to do in addition to the documented process of reset and more options on S2 app would be highly appreciated. Thanks in advance. R

1651
Airgetlam
1 year ago
M
Marty TsaiContributor I
asked in Speakers
Play music via Bluetooth to stereo-paired Era 100, is it true stereo?

I watched this video from the Sonos official channel. But I am wondering that if we play music via Bluetooth to stereo-paired Era 100, is it a true stereo? For example, one speaker is the left channel, another one is the right channel. Or 2 speakers actually just have the exact same sound out?   

10464
M
1 year ago
M
MartinSkiddyContributor II
posted in Speakers
How to preserve CD quality sound to Era 300s

Thanks to my other post, I learned that two components can used with a stereo pair of 300s, one inserted into each Era 300. however, how can I preserve CD quality sound being sent to the era? I’m assuming that RCA cables would not do so, nor would, a 3.5 line out. What about using an audio extractor inserted into the Era—one with HDMI or a digital coax port?  Hs anyone done this? Side note: I’d love a recommendation on an inexpensive CD player.  The goal is to have a little “legacy station” (play CDs and vinyl) next to my Era 300s.  

2465
buzz
1 year ago
L
LensterContributor II
asked in Speakers
Ading a third speaker

The answers here are a bit confusing so let me ask. I currently have a Sonos Beam and two One SL speakers all set up as my living room. Can I add a third speaker out on my patio and selectively turn the pation off when I am in the house and listening in the living room. Thanks Len

1583
L
1 year ago
D
DevokanContributor I
asked in Speakers
Airplay does not work on my Play 5 gen 2

Hi,Since a while, AirPlay does not work anymore with my Sonos Play:5 gen 2. I reset the speaker and Airplay start working again but failed soon after.anybody as any idea of what to do ?Thanks !

731
P
1 year ago
D
domminichContributor I
asked in Speakers
Issue creating 2 different network on Sonos One (and Sonos One SL)

Hi,I called Sonos support twice on this and let’s say they wasted my time…I have 3 Sonos in my home (home wifi network) and 2 others in a Guest House (Access point connected directly with a underground network cable to the home router).   I need my 2 Sonos in the Guest house to connect on the Acccess point and the 3 Sonos in the house to connect on the ‘’home wifi network’’.  I seems that the Sonos App does not allow to connect different groups of product under different network.  I suspect that, since both network are not so far from each others, they are picking up signal one from the other.   I even tried to creat a second Sonos Account to separate the 2 networks but the App recognize that the speakers are linked to the main account (maybe because of serial number).  And yes I made sure to Factory reset all speakers before I start to configure. Your ideas are more than welcome!   

2206
Stanley_4
1 year ago
D
DadderzContributor I
asked in Speakers
all speakers turn on ramdom times full volume

Hi all.so I’ve had my speakers running pretty much faultless for the last 7 or so years, but over the last few weeks when we’ve been using them throughout the day and evening they work fine however when we turn them off for what ever reason (bedtime phone calls whatever) they all come on full blast randomly. This could be in the afternoon middle of the night no pattern. They are all up to date, I’ve tried powering down, deleting the app and re installing. This afternoon we turned them off and I removed the last played from the rooms and they have all just blasted out something, seeing as it’s 2030 and the kids were are in bed I just unplugged as quick as I could. any ideas on what else to try as I’m at my wits end With them now  thanks in advance 

905
Stanley_4
1 year ago
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