Hi all, I have recently bought some sonos kit, a beam 2, a mini sub and 2 second hand play 1s.
The s2 app sees the play 1s but says they need an update. When I try to update I get an error 1002.
Can anybody help with this?
Question
updating play 1 problem
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Firs thing first, do a factory reset on any devices purchased used:
https://support.sonos.com/en-us/article/reset-your-sonos-product
Then try to add and update. If that doesn’t work, and the Play:1’s haven’t been used in a while, the firmware may be too out of date to update via Wi-Fi. Connect them one at a time to your router with an Ethernet cable and try to add them. Once they update, you can disconnect the cable and deploy wirelessly.
Thanks for the speedy reply. I have tried these options as I have read that they worked for others.
No luck here though unfortunately
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