Speakers

I recently bought a pair of the Sanus stands for my One SLs but noticed that the power cable can only exit the back of the stand. I plan on putting these behind my sofa that is open to the rest of the room on the back. I want to push the stands partially under the back of the sofa and would like the power cable to come out the front of the stand rather than the back so I can hide the cables under the couch. Before I take back the Sanus stands, does anyone know if any stands have an option to change where the cable exits on the base? Flexson or the Sonos brand maybe?  

Bonjour,Suis nouveau sur la communauté et j’en appelle à vos lumières expérimentées. Mon problème est tout simple, je suis en train de câbler mon futur séjour (RJ45 et 230 V) et je souhaite connaître l’emplacement optimal pour mes futurs enceintes. J’envisage de mettre des one SL à 2 mètres du sol.Mais la question c’est de savoir où ? et combien ?.Je vous joins un schéma simplifié de la configuration de ma pièce.NB : dans le futur il y aura une probable barre de son dans le coin TV.Merci d’avance pour vos réponses Julien 

Is there anyone that can tell me how to call Sonos Belgium? I made an order for the Sonos Move on 26nov. First there was displayed 'back order', now there's displayed 'out of stock'. And I can't reach them at all. Please help. 

Hello- I have searched the forum and haven’t seen an answer to this:  How do you add multiple WiFi networks to Sonos Move?  I have a SonosNet setup and the Move is the only WiFI connected Sonos device.  I have multiple Wifi networks due to the area I am covering with different SSIDs, all on the same subnet.  SonosNet reaches far corners due to the mesh, but a single WiFi network won’t.  I read that Move can store credentials for up to 16 networks, but how to you add those additional credentials?  The solutions I’ve seen involve multiple Sonos systems (which I do not have), change all access points to same credentials (which I don’t want to do), or factory reset the Move and re-setup Wifi when out of range (which makes the Move pretty immovable).  Thank you.

I’m trying to do an upgrade and click on Request a shipping label and get the message ‘Missing Information - Please update all required fields in your profile and try again’. But ALL the fields in my profile are now filled in and I still get the message. How do I get past this Missing Information message?

Was wondering if I should sell them and upgrade to the Sonos One?

I'm about to upgrade my Play 5s (gen1) to the new FIVEs.  Will the FIVEs still pair with my gen 1 Sub?  Moving all, hardware to S2 environment and note Sub is still supported by S2.   Hoping I can keep existing Sub.  Any advice?  

Hi FriendsHere’s a question that I can’t seem to find the answer to elsewhere: If I have two Sonos Moves stereo paired, how do I quickly unpair them and take just one out on the deck? Obviously I don’t want just the right or the left channel playing when I take one of them with me:-) Could I just pres the bluetooth button and that would seperate them? And would they then pair again when I go back on wifi? I hope this question makes sense. Kind regardsMads

So, I’ve had my Sonos system for a few years and recently had nothing but problems with it. On my partners phone all three of our devices show up (Sony) and on my iPhone I only get 2 of our three devices. Both logged into the same system.  Ive restarted all devices, disconnected them from the system and rejoined them but it still won’t appear on my controller.  the missing speaker works fine on his device but I can’t even see it when I search for new devices. two Sonos One devices appear on my phone but not my PLAY:3 any ideas? Fed up of the unpredictability with the system. 

Hi community,I bought a Sonos base to stop my speakers dropping out. Which is working. However my move, which I know it’s not on the same base network, continues to drop out. It defaults to the weak wifi signal. How do I change its default wifi to the stronger signal, which differs from the base/other speakers.  thanks heaps 

Is there any way to force the hardware keys ons 1 of the speakers to control the group volume?its so frustrating that this only changes the volume of the speaker you touch.I know that i can change it via the app, but i don’t want to search for my phone and start the app every time i want to change the volume...

If someone resets my system, will I get an email or any kind of notification? I have a system set up in a rental and am worried about someone trying to reset it and take it over or even remove it from the home.  Thanks for any advice. 

Once the Sonos Move is fully charged do you disconnect the charger from the power supply?Im concerned about over charging the speakers battery and causing damage!  

I ordered Sonos One (white) on the Oct 30th. Website indicated it would ship the same day but on Dec 3rd the status of the order is still being processed?

Hi Team,I have purchased Sonos Sub woofer for this thanks giving and I love bass with beam speaker.. however I hear same noise from the sub but only when you slow to sub and take ear to it, somewhat like a coil whine or old PC fan sound.. I don’t have any problem with surface and tried changing the place as well but I see the noise coming, If I mute the TV sound i can hear the noise clearly.. I checked the forum and I see many people are reported the same issue.. could you please provide your support to fix it or replacement thanksJay

Is there an option to get a One SL cosmetically repaired. It hit the ground from about 3 feet and the protective cover is bent. 

Hi,l have my Beam placed on mantelpiece above fire in my room.The soundbar is not getting hot. What would be the maximum temperature in order not to do any damage?Cheers.

I am unable to connect this speaker to my wifi network. I live in a care home and I have no access to the router, so I am unable to use an Ethernet cable. I have tried everything, including resetting the speaker several times. No dice. This is the result I get. On doing what it says the system tab is greyed out. Looking at the wifi network, I can’t see the sonos attached. 

My problem already detected and existing and never disappeared since 2018, then due to transfer from Italy to Gemania I did not finish the assistance path, (now I made a move and I brought it here. The playbar emits a whistle, high-pitched hiss, like fax noise, tried again at factory settings reset, with and without optical cable connected to the TV, add and removed other speaker from system updated firmware, tried with other power cable, off and disconnected nearby devices, disabled wifi , tried network cable, etc., as soon as I feed the playbar, the whistling whistle starts, tried other electrical outlets but the annoyance is always there, I don't want to make other attempts to exclusion and waste more time, in the case of procedures that already have previous solved the problem then I can give it a try. since the problem is known and had by many other people I ask to send my playbar directly to service, and also an estimate before shipping of the repair costs based on the cases alre

Hi Sonos Comunity, I want to know if I can leave my new Move on it´s charging base when it´s fully charged, or will this hurt the battery life?Thanks,Rutger

Hi Sonos,Why did you forget adding 5GHz to SYMFONISK in Update 12.1? :-( BTWNowadays, even washing machines fully support the 802.11 b/g standard and SONOS speakers according to their specifications as well, but in practice they do not use the 802.11 g data rate. This is a waste of valuable bandwidth.BRPiotr

Just ordered a Sonos port to upgrade my Sonos connect so I can use the new app. Anyone know if I will be charged import tax wasn’t aware it comes from Europe as all my other kit has been ordered from the retailer super fi rather than direct

Hi all, Is there a way to change the Sonos Move wake word?I’m using the S2 app and I can’t seem to find the setting.  Thanks for any replies.Steve   

I have been unable to find any answer to this question anywhere.  So far not able to connect my Sony Walkman NW-A55 or audia-tecnica AT-LP120XBT-USB turntable to my Sonos Move speaker.  I was able to connect them to my Klipsch Groove speaker with no issue.  Can’t be a problem with my devices which is what I was told by Sonos Support.I have the bluetooth on my phone and laptop turned off when I try.Very frustrating since this is why I got the speaker to begin with.

Bonjour j'aimerais savoir si il est possible d'annuler une commande passée sur le site ? Merci