I’m trying to do an upgrade and click on Request a shipping label and get the message ‘Missing Information - Please update all required fields in your profile and try again’.
But ALL the fields in my profile are now filled in and I still get the message.
How do I get past this Missing Information message?
What kind of upgrade are you doing? Sonos do upgrades now??
I’m trying to do an upgrade and click on Request a shipping label and get the message ‘Missing Information - Please update all required fields in your profile and try again’.
I’m getting the same error message.
I too am getting the same message in the same situation.
Same here, tried clearing cache and using various browsers, nothing. I’ve reported it to support via Twitter.
Same issue w/ me. Tried two different browers. 50 minute wait for phone support - Sonos please help!
So, I gave up on this based on the fact I was trying to return a trade up product and it's no longer a requirement to do so.
Interesting. That might be it. They sent me an email with the 30% discount for the end of life products and I just purchased them with the replacement costs.
Thanks for the reply
Same here John. Since stopping the "bricking" devices after requesting a trade up due to backlash, you're now free to sell, give away or dispose of the qualifying products yourself.
Same problem here?
How can I upgrade my Sonos device and receive a discount on my next buy?
Take a look at System | Sonos If any of your devices are elligible for a discount on a new one, it's posted there.
I’m not quite sure why you ask if you have the same problem; only you can tell.
Did you read Sonos’ Upgrade Program article?
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