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Discuss Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk. Talk about your Sonos Speaker experiences here.

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Ditte

started this topic

Tips for new Sonos owners

Setting up Sonos for the first time? Here are some tips to get you started. 1. Download the Sonos app.You’ll need the app to set up and use...

3335 Topics

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perfectlybasicsContributor I

asked in Speakers

2 Sonos Move leave network

We have 2 Sonos move’s but every day the are or OFFLINE, or just while playing just leave the system and go offline or BRIGHT orange light, and won’t go back. Only the MOVE!?!? we have over 12 play one’s and 3, never problems but the move…..

1191

4 years ago

Kirky1Contributor II

posted in Speakers

Preferred USB C charger?

Hi I would appreciate it if anybody can offer advice on USB C PD chargers that work to charge the Move. I have purchased a 60w PD charger which on paper the specs should tally with those specified by Sonos but it doesn't work. Having read similar articles online I'm not the only one having issues with this. Can I say I am a little disappointed with Sonos having spent a lot of money on the Move I wouldn't expect to have to start forking out for expensive chargers in order to charge it on the move. I appreciate the speaker will have a higher capacity battery than a mobile phone, but surely you would at least be able to trickle charge with a standard USB C cable / charger.

261014

4 years ago

anthonygContributor I

asked in Speakers

Playbase wireless issue

Playbase won't connect to wireless any morediagnostic #954473330thanks

961

4 years ago

Dave MayossContributor I

asked in Speakers

Sonos beam

Can I use Sonos 1 sl as a complement to Sonos beam connected to arc HDMI on Samsung tv. Not as surround but to enhance you tube videos etc ?

1381

4 years ago

BisschopContributor I

asked in Speakers

Sonos Play 5 Gen:2 will not connect to WiFi.

Sonos Play 5 Gen:2 will not connect to WiFi I Sent you the diagnosis N°: 1255953405 And some more info below:Play:5 : Salle à mangerSonos OS: S2Version : 12.1 (numéro 60381140)Version matérielle : 1.13.1.7-2.2ID de série : C100Adresse IP : 192.168.1.96WM: 0 *Moderator Note: Please censor personal information when posting.*

1521

4 years ago

CresciContributor I

asked in Speakers

Grouping Amazon Echo with Sonos

I have a large room and want to use the Echo as an additional speaker. Can it be used as a 3rd “Sonos” speaker to boost the Echo 1’s I already have?

901

4 years ago

Scottyboy1969Contributor I

asked in Speakers

How do I change networks on my Sonos MOVE from 2.4GHZ to 5GHZ on the same router

I have already connected to the 2.4GHZ network by mistake when I got my new router. I would like to change that to the 5GHZ network with the same password. HOW DO I DO THAT?

9292

4 years ago

steamed_fishTrending Lyricist I

asked in Speakers

Sonos Move turns on automatically when on charger loop.

Hi, all,I just bought a Sonos Move and the sound is amazing.But when I leave it on the charger loop and short press the Power Button, the LED light will turn off and I think it goes to "standby or sleep mode", but after around 20 mins, it just wakes up automatically. I did not do anything in the 20, even not open the Sonos App.Does anybody have the same issue? Or the product is intentionally designed like this?

46511

4 years ago

benji1980Contributor I

asked in Speakers

PLAYBASE WITH ONES/PLAY1.

Hey guys i have a playbase an one SL an alexa one and a play 1 can i use the one SL with the play 1 and pair to the play base without any issues? Regards

1282

4 years ago

cpkingTrending Lyricist I

asked in Speakers

Speakers dropping off/inconsistent

I have six Sonos Play 1 speakers, with an Orbi router and one Orbi satellite. All speakers are wireless. Lately, I've had issues with some speakers (rooms) not being available depending on whether I'm looking at my PC, my iPhone, or my Ipad. It's not consistent from device to device. All are using the same wireless SSID. Sometimes the iPhone app indicates I'm on the wireless network, but it can't find the Sonos speakers on it. Sometimes 1 speaker shows up. Also, when I go into the web-based admin setup for the Orbi, the device lists indicates that all Sonos speakers are "wired" devices; they are not. Because I can't set IP addresses for each speaker, I'm relying to Sonos to do some magic with a combination of the speakers themselves and the app (on my phone or iPad which are inconsistent) and have become frustrated trying to troubleshoot where the problem is. I've not yet connected my Playbar for fear of becoming all the more frustrated with the process. I love the speakers

118710

4 years ago

Anonymous

posted in Speakers

Discontinuing service and software updates for older legacy Sonos speakers?

I just read this about your recent SEC filing: https://www.theverge.com/2018/7/11/17559380/sonos-airplay-2-support-software-update-download “We expect that in the near to intermediate term, this backward compatibility will no longer be practical or cost-effective, and we may decrease or discontinue service for our older products,” says Sonos in a recent SEC filing. When will you let customers know about which products will be affected by this discontinuation plan? Clearly you know internally since you say in the near to immediate term this policy is going ahead. I presume for example the first gen Play 5 you no longer sell will be affected and the old Sonos Bridge. The problem for those of us using speakers with online services such as Spotify probably means once API changes are made by the service provider, we'll almost certainly be shut out from using those services with our older Sonos speakers. There's nothing particularly shocking about this. I'm curious what the plan

18478122

4 years ago

markproContributor I

asked in Speakers

Sonos Move Bluetooth and Grouping

Regarding the new Sonos Move, very curious to know if one could still group in other speakers when using the bluetooth connection option and presuming that the Move is also connected to Wi-Fi. Or is it a case of the bluetooth option being fully stand-alone, and the Move can not simultaneously use Wi-Fi and bluetooth?

953016

4 years ago

epbraschContributor I

asked in Speakers

Move speakers joined as stereo pair. no sound from right speaker.

How do I fix this. Both speakers work individually.

17983

4 years ago

jonathankrinkeContributor I

asked in Speakers

Sonos Move audio for Amazon Firestick or Apple TV.

Hello! I am thinking about purchasing a Sonos Move, but I was hoping to use it as a Bluetooth output speaker with an Amazon Firestick or Apple TV connected to a tv. Will this work? Will the Move and a Firestick communicate? Will the Move and an Apple TV communicate? Hoping to do this for watching tv outside. :) Thanks so much! Jonathan K.

479314

4 years ago

TuneageTrending Lyricist I

asked in Speakers

Flashing Red Battery LED - Sonos Move

I was outside over the weekend listening to music on the Move. It was a warm day - in the high 80’s. But anyways, the move was playing four about 2 hours, but then the sound started to break up. So I brought the Move back closer to where I was sitting - and I noticed that the battery LED is blinking red, and then sound would not play at all. The support page mentioned that a flashing red battery light is indicative of a "fault condition" so I just want to be sure this isn't a sign of more issues down the road. I'd like to make sure the battery is still good to go. As I've used the Move from day to day since January it's been interesting to see how fast the battery loses a full charge, on occasion. I’ve figured the drainage may be due to the Smart nature of the speaker, always being "on". So, I've taken the initiative to shut it fully (long press and power down robot noise) off at night most nights, or when I want to be sure it’s not actively using battery. As most Move owners have

16693

4 years ago

Duffy311Contributor I

asked in Speakers

Updating 1st gen Connect

I spent an hour on the phone with sonos tech support. Wow are they bad.. the person clearly didn’t know the product. And was putting me on hold to speak with someone else. 55 minutes later and the Rep. still had no clue what I was asking. Help! what I am trying to do is setup a First Generation Sonos Connect 2004-2014 model. Last time this happened I had to call and support asked me for serial number and MAC address. They sent it an update remotely to get it working. Last time during setup tho it gave me an error code. this time the S1 app adds the Connect. And under rooms it says Product (unused) needs update. If you click update→ it says your system is up to date. It also is stuck in a loop asking me to sign in to my account. please help! This only took 15 minutes last time this happened to get the update manually sent to the device to get it working. The person I spoke with was clueless.

5955

4 years ago

simonprbensonContributor I

asked in Speakers

AirPlay rarely works for more than a few seconds

System: a number of Sonos devices including some older devices plus One and One SL - both of which should be capable of receiving AirPlay2 streams.I also have wide range of Apple devices capable of sending streams - 2x iPhones, iPad, iMac, MacBook etc.NONE of the devices will communicate so that I can stream audio to the One/OneSL for more than a couple of seconds - and that only if I’m lucky. Randomly the One will occasionally ‘blurt’ out some music for a few seconds after a short period of time - but not so you could actually listen via the Sonos units. All the while, I can control the stream via Sonos’ iOS app or desktop software - so the Sonos software can control pause/play etc. I just can’t listen to the stream. In fact in the app I can see the music ‘representation’ bouncing away as it it’s actually doing something! Right now I’m listening to a stream absolutely fine via AirPlay2 off one of the iPhones and a Marantz hi-fi amp and my floorstanders. Stream works 100% of the tim

164119

4 years ago

wade575Contributor I

asked in Speakers

Move Bluetooth connection isn't working

I have read 10 threads on issues switching the Move to Bluetooth connection. I've clicked the BT side, I've clicked middle, I've clicked it quickly, I've held it down for over a minute, and at no point in any combination of where I pressed and how long I pressed has the light turned blue and the speaker chimed to indicate it switched to Bluetooth connection. Has anyone else gotten to this point? Did I just get a lemon? I'd like to make 100% sure I haven’t gone dumb sitting at home at year before I go to the hassle of returning it.

8721

4 years ago

AndyBkrContributor I

asked in Speakers

Disappointed in the Sonos One sound quality. What to do now?

Hi there! This is my first post here as I just got my first Sonos speaker ever, a One Gen. 2. I've always been into tech and I always do extensive research before buying something, which I've done in this case as well. Everyone is ranting about how great the sound quality of the One is, but I must say I am deeply dissapointed in how almost any song sounds over 50% volume. I feel like the speaker has all the ingredients to be amazing, great bass for it's size, good sound separation and crisp highs and mids, except when I go over 50-60%. It just sounds muddy, harsh, simply not enjoyable and has a weird echoey feel to it over 50-60% volume. Why would they even make it go to 100% if it's just impossible to listen to at even half that? Just to make it clear, I'm not some crazy audiophile, but as a simple example, I bought my dad a JBL Charge 4 for Christmas, which I thought sounded absolutely fantastic even at high volumes, so I'm honestly very confused that a 100$(on offer) bluetooth speak

48439

4 years ago

nmedina11Contributor II

asked in Speakers

Sonos Move wont switch to Bluetooth.

I press the Bluetooth button but nothing happens and the light doesn’t turn blue . It is already set up with WiFi , but don’t know why I can’t switch to Bluetooth

GAJ73Contributor I

Sort this out Sonos! I’m very close to selling all of my Sonos products (play:1, 3, 5(1st gen), 5 (2nd gen)). Great quality sound from all of the speakers (although bass frequencies cut out on 5?1st gen occasionally), but it’s driving me mad that all speakers cut out at least half a dozen times when listening to them individually for an hour or so. How can something like this have such poor network performance? I have Sky Q and sky broadband and read that sky’s utilisation of both 5ghz and 2.4 ghz may cause issues as Sonos only runs on 2.4 ghz. I’ve split the two bands up, and consciously made sure my phone is on the 2.4 ghz band when streaming to the speakers, but still they cut out. Sometimes they come back by themselves, sometimes I have to go into Spotify to select again the particular speaker, and sometimes I have to go into the Sonos app to find the speaker. This is driving me nuts. Don’t give me any excuses about my network not being up to scratch, as nothing else drops off

Sonos affected by Wireless Access Point hardware change

I recently swapped out my 2011 access point in my bedroom used for WiFi there, and I am seeing some Sonos anomalies.In the bedroom I have a Boost that is also root bridge, wired back to the main router in the common area, that has a Connect Amp also wired back to the same main router. I was using Airport Express in the bedroom, ethernet wire connected to the other ethernet jack on the Boost using the switch feature on Boost, to successfully obtain high speed WiFi in the bedroom - with the single band AEX set to work in access point mode, creating a 5 GHz network there. No issues with Sonos then, using either the phone or the Mac in the bedroom for control.I replaced said AEX using a dual band TP Link access point as a drop in replacement. Now, at times, the Connect Amp disappears from the Controller as well as from the Matrix. Getting it to reappear needs a Connect Amp reboot, that works for some time.I can’t see any logical reason for this - and when I brought the AEX back for a test,

137162

4 years ago

wistedContributor I

asked in Speakers

Sonos One Stereo Pair Craziness - Please Help.

Stereo pair no longer works. I have a left and right channel, plus the Sonos sub. Currently, only the left speaker and the sub will work. The weird thing is, I know the right speaker is connected and on the network. I know this because I can talk to it via Alexa, give it commands to play, pause, and I can touch the physical buttons on the speaker as well, and those work to pause, skip songs, etc.The problem is there is just no audio coming out of that right speaker. I have already gone through unpairing, repairing, separating, joining them back together, Etc. What is causing this, and how do I prevent it from happening ever again? It's been going on for a couple of weeks now.

5159

4 years ago

palmerrossContributor I

asked in Speakers

Projector and Sonos Play 5

Looking to connect an Epson projector to a pair of Sonos 5 speakers via wireless network. Is there any particular wireless transmitter that would be recommended.

17104

4 years ago

DomWContributor I

asked in Speakers

Are "undefined" products on the network matrix and blank boxes a problem and if so, how can I get rid of them

Hi All,I had a few drop outs recently and decided to look at my network matrix. I saw I had some RED boxes on the left so I changed the one ethernet hard-wired speaker to be the left of a stereo pair rather than the right. This speaker is more central in the house and I read on the community that it was actually better to hard wire the left one rather than the right one. This seemed to resolved the red box issue. However, I noticed some other issues in the network matrix which I am hoping the community can help me understand and resolve if necessary. I have included a picture of my network matrix and listed my issues below:I have more items along the top than down the side. I have a two “undefined” items along the top. One with a very similar MAC address to my Lounge BEAM and the other to my pool room PLAYBAR (just the last digit of the MAC address is different in each case). I have tried rebooting the router, turning off the Sonos speakers etc. What appeared to work at first

15775

4 years ago

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