Spaces & Setups

Hello,I’m unable to connect to my Symfonisk using the Sonos controller app (61.1.82310) on Windows 10 (64-bit, version 20H2), even though all is working fine from Android.The Symfonisk is connected to the wireless network.The PC is connected to the same router via ethernet cable.Both devices obtained a DHCP IP address in the same class C network (192.168.255.x)I’ve been searching the forums and checked all possible issues I could find:the PC ethernet connection is using the Private profile Windows firewall rules for Sonos are in place (the controller s/w did that) I can ping the Symfonisk from the PC I can see the Sonos Support Info page on the browser on the PC (http://192.168.255.21:1400/support/review) I’ve disabled the firewall and the AV (Windows Defender), the problem remainsWhat am I doing wrong?Thanks in advance.

Hi,I am using an Sony KDL-40E5510 with an Apple TV 4K. The Apple TV is connected via HDMI to the TV, and control of the TVs on/off and volume via the Apple TV remote works fine.Now I would like to add a Sonos Beam to improve audio quality and am unsure what is the best way to connect the Beam to the other devices. Ideally I would want to be able to control the Beam’s volume via the Apple TV remote and avoid using Bluetooth.The TV does not seem to have a HDMI ARC port, at least nothing is mentioned in the manual or on the rear where the ports are. It does have an optical out. Would an optical connection include a volume control, or would I have to manually control the volume on the Beam?How about a HDMI splitter that sends the signal from the Apple TV to both the TV and Beam?The other option seems to be Airplay? I guess then the Apple TV would for sure be able to control the Beam’s volume? However it seems to me that this would be the most complex and thus most error prone way of integr

Hi. I’ve been slowly expanding our Sonos setup. Next up is the main family room TV setup. Currently I have just the playbar there (original playbar). Works great for TV. I’m wanting to add a pair of fives for both music and TV. This will not be a 5.1 setup as I don’t plan on adding the sub and I want to place the 2 fives on either side of the TV on stands. My question is, will this setup work well for TV along with the Playbar? I know the fives will be great for music, but I’m hoping it will also enhance the TV sound as well.Thanks so much for any thoughts and advice!

I setup surround sound several years ago with a Sonos Playbar and 2 x Sonos Play 1s and wanted to replace one Play 1 with the Sonos One to use with Airplay specifically but also Alexa if I wanted. Alas, upon purchase, I have found they are not compatible and I’m unable to do this. Somewhere in your documentation you should mention that it is not possible to pair speakers, particularly as I wasn’t even aware that the Play 1 and Sonos One were different beasts. A beast indeed.

...I have 2 different groups… one is playbar/play 1’s/ and sub  other group is 2 play 5’s I can group them in app or by pressing pause/play on … however .. in the app I can control volume of play 5’s grouped as a plus one with the bar/ones/sub… however as I press the volume up or down on my play one from my chair … it only increases the volume on sub/playbar/play ones …. what can I do to fix this ???… much obliged for any help 

Apologies for posting a very basic question but could someone from Sonos please advise what my TV sound settings should be please in order to get the best out of the Sonos Arc.All updates done, Arc HDMI port  in use on the Sony AF9. I'm advised by Richer Sounds that eArc is enabled via updates.   Source is Sky Q 2TB box; AV setting on the Sky Box is Dolby+Sub connected as well. Thank you  

Hi, I've been thinking about moving away from Google Home and Chromecast devices for a while as they've been unreliable for Multiroom audio. I bought a Beam and 2 x One's to get my head around how everything works and try a few configurations.I had initially planned to buy a Sonos Amp and speakers and a pair of One's for my living room but after testing the Beam in the Living room I've been very impressed. The Beam plus One's for music is pretty good and for TV is as good as I need. This has made me think that a Playbase with the 2 One's may be good enough for the Living room and with the current discounts would be under half the price of the Amp plus decent speakers. Can anyone comment on how much better the Playbase with be over the Beam and how much better than that for music an Amp plus say B&W 607 or Dali Oberon 1 speakers might be.I'm never going to add a Sonos sub but I do have a nice small sealed 8" sub which I could use with the Amp if it would help as the speakers cannot

I'm getting a Sonos Playbar and want to add rear speakers for surround sound but also want to have Alexa voice control. Instead of using two Sonos ones in the rear is it possible to do a Sonos one and a Sonos Play 1 as rears or does it have to be the same speaker in the back?   Thanks!

Hi! I have selected Sonos in the menu after the last system update  and the vol+ an vol.- are working, but when I try to mute don't work. Anyone with the same problem?

Hi there! I am about to own a turnable and was wondering if i can have a fully analog path from turnable to sonos play 5 speaker?I found some forum posts about this issue but i think was other users telling their opinion and couldn’t manage to figure out how signal path works. I would like some sonos official answer about this! Some users in this forum claim that once the analog signal from line-in reaches play-5 speaker whether or not this speaker sends data to other speakers the a/d conversion is the only path through.So does every signal from line in is converted in digital and then optionally sent to other sonos devices and each device makes the d/a final conversion? If so, is there any way to bypass the the a/d part of the a/d/a process?If not what do i need to do to have a fully analog path? Thanks a lot!!

Having issues since downloading new app, have a play 5 1st gen and play 1. Switched back to S1 app reset it all using Ethernet but still won’t recognise both speakers it’s so annoying was all fine before.

S1 doesn’t work, all my devices are down including Boost. Why is this happening thought I was dealing with a professional company that cared about customer service… Unfortunately that does’t seems to be the case. Been a happy customer since 2010 but a pioneering spirit seems to have been replaced with an eager for profit, Sadly. 

Sorry if this should be obvious…I have a very old Bridge/ZonePlayer 80 setup that runs through my traditional speakers, and I’m fine with that and staying on the old app.  My wife wants to add music in her office and was wondering if I can add refurbished Play:1 that I can get on the Sonos site (for $99).  Seems like the best choice if it will work without me having to upgrade everything!Thank you!

Hi, I have recently brought a new Samsung Q70 series TV and a Sonos beam.I have been though all of the setup and got it working so I can play the tv sound through the beam. My question is how do I disable the beam when I am just watching tv and don’t want the sound coming through the beam.  I only really wanted the beam to use while watching movies and Netflix style shows.  every time I switch the audio Settings back on the tv it diverts straight back to the beam.  any ideas ?

So, trying to add radio stations to my Sonon One SL using the app.The instructions I’ve been given bear no relationship to what I see in the app.All I want to do is add some radio stations. The app is a joke. So fed up that I’ve wasted my money on Sonos.

How do I enable the ‘ Now Playing Format on the TV part of he S2 app?  I can see it by going into “My System” only 

Hi, I have a Sony WH-1000xm4 headphone.   Can I connect this to my Sonos Arc soundbar ?

Or does it only affect speaking voices? If so, I don't suppose there are downsides to leaving it on all the time? 

What are the best settings for a sonos arc and sub combination.  We are finding that the voices are faint and the music/action noises are overwhelming.  I have tried the speach enhancement but that makes the whole thing sound a bit 'tinnie'  Before this we had a pretty basic panasonic soundbase and to be honest that worked better.I must be missing something.  This was an expensive outlay for me and my wife just wants to send it all back.

Hi, I connected my LG 60ln570t model via hdmi arc to my sonos beam. However I keep getting simplink not connected error when I try to set my TV up.Tried restarting and changing my cable but doesn't work. Any help on this. 

I’m looking to add an in wall subwoofer to my sonos home theater system. Currently I have an arc center channel and then 2 sets of architectural in wall speakers running to 2 separate amps for front/back, left/right. I would like to run two subs, one to each amp. Any recommendations on in wall subs to use? As well, what connections work best to get the most sound?

Hello Can i use Move as a win10 wifi speakers?How can i do this

Hi All,I have a several speaker ranging from Play 1to Play 5 beams sub etc Like most people who been using Sonos for 10 years we can up grade.My question is the festive offer off £100 for a Move doesn't qualify me the further 15% off.In fact it take the 15% off and not show the £100 off. So is it one or the other?

I have a Sonos beam , Sonos 1SL and a Sonos 1 set of speakers. I am finding it impossible to create a surround or 3.1 system via the Sonos app. My beam is connected to my TV via optical out and works fine. My 2 Sonos speakers work fine as a stereo pair. How can I do this, or do I have incompatible speakers?

Hi,For a few weeks I have not Bern able to add songs to the playlist. On both out devices.I have reset both devices. The Connect installed ok. Fyring reinstall of the Play:1 it gets to a point where it check for an app update, and can not connect to the internet. The router have been reset several times, and I have tried updating connected with a cable. Btw. there is internet connection from the router.On the Connect when I want to play a song, I find the son in the Sonos S2 app on Spotify, and click 'Add to queue' or 'Play'. After a few seconds it is saying 'could not add song to playlist' error 701.I have removed my Spotify account from my Sonos account, and added It again.Nothing has helped.App version 12.2.2. hardware version 1.17.5.5Any help is appreciated,Jesper Lorentsen