Spaces & Setups

Want to set up record player with built in pre amp to my existing Sonos play 1s and beam. Is this possible to do with the connect only ?   

Hi! - I have a Sonos system (2 Play 1’s as surrounds, Playbar) and also a Connect which I use to link my turntable to the system. Since the Connect is a legacy item, I’ve looked to shield from S2 updates. However, it is getting more and more difficult to avoid e.g. today both Play 1’s went ‘missing’ and the app tells me I have to update to S2 to sort it out.So, 2 questions:Is there any way I can ‘find’ those missing speakers whilst continuing to use S1, or If I have to bite the bullet, what is the best upgrade option to replace my Connect... Port? Amp?Any help, much appreciated - thanks

Hi all. Referenced other similar posts but none had the answer. Current system is a Five, a Play:3, and Arc (+Sub+One SLs for surround). WiFi is Orbi Mesh system. App installed on my and my wife’s iPhones. Everything works perfectly except we can’t seem to access her Amazon Unlimited playlists from either of our Sonos apps - only my playlists. I have a family account for Amazon Music Unlimited, allowing each person to have their own playlists and collection. I authorized Amazon Music Unlimited on her Sonos app using her own login. It still only shows my Amazon account within the Adonis app and it’s not clear how to switch to her Amazon account. Has anyone had any success with similar scenarios? Does she need an individual Sonos account? That didn’t even really appear as an option during install. When we put the Sonos app on her phone, it just asked if we wanted to add her to an existing system and said ‘yes’. To authorize her Amazon account, I did use my Sonos credentials on the Sonos

I’m experiencing an audio delay on my Sonos Arc whenever I use native apps like Youtube and Netflix through my LG C9 TV. All the settings I’ve found deal with delaying the audio further, but none let you do the reverse (i.e. delay the video signal or pull the audio signal forward). It’s a delay of somewhere between 100 - 200ms using this a/v sync test video, and it’s just about noticeable to be infuriating: https://www.youtube.com/watch?v=TjAa0wOe5k4 This delay seems much shorter when I watch the video through my Shield device, but I’d like to stick to the native LG apps because of better Atmos support.  Any thoughts on why this might be happening and how to fix? I’ve looked at a couple of posts here and here but I don’t see a negative value for the audio delay on my TV sound settings. Here are my current settings: C9 sound settings: Sound out set to HDMI ARC; Digital sound out set to Passthrough; e-ARC on; AV sync adjustment set to Off Arc: TV dialog delay set to zero.

As long as I am reading the press release correctly 24 bit files can only played locally, correct?  Does anyone know when further bit rates will be incorporated? I would like to get the most out of Qobuz and Amazon Music HD.  Thank you!

Can you have a Sonos Arc work with 2 sonos Amps as a single room within the sonos App?I’ve read that you can do a 4.1 setup with just two sonos Amps but what about having a sonos Arc with 2 Amps?If I have the appropriate full audio stream feeding into the Sonos Arc from the source device would this setup deliver dolby atmos?One Sonos amp would power two sonance in wall front surround speakers with the sub output being active.  Then a second Amp would power two sonance in ceiling rear speakers as surround speakers (sub output disabled).With the output from the source device plugging directly into the Sonos Arc and the 2 amps communicating wirelessly to the arc in the same room.

I visited a friend with a Sonos system that had an alarm set up in the morning. When I was there I got notifications on my phone when this alarm started. Now, I am home and connected to my own Sonos-system but the alarm notifications keep coming every morning.I have checked the app, and there are no alarms listed. The speaker/room name that shows up in the notification does not exist on my own system, only on my friends system. Both systems run on the S1-app due to older speakers.Any ideas on how to fix this?

Sonos worked fine through my Macbook (10.15.7) a few days ago but now having issues. System work fine through iPhone. When app opens I get the below messages. It can’t find the system so I reset the app and try to join my system. The app says it sees the system but then when I press done I get the message about a product being unplugged.Wen looking into the system it only shows the one SL speaker rather than both (which is visible on the iOS app).I have removed the app and re-installed. I have rebooted both SL’s. I have checked the wi-fi network and they’re all on the only one I have.Any suggestions would be appreciated. Thanks (Diolch - Welsh)Daniel 

Currently have all Dolby Vision and Atmos enabled components including TV.  Current Theater sound is a combination of Sonos Arc, Sonos Sub and two Play 1’s as rear channels.   Trying to figure out if there is any advantage to upgrading the Play 1’s to Sonos in the rear in terms of Dolby Atmos use or even sound quality?    (RE: Does the Sonos Arc improve processing Dolby Atmos with an upgrade to Sonos ones in the rear over the current Play 1‘s)?  If not is there any significant sound quality difference between the Play 1’s and Sonos one.  Lastly, is there any advantage to introducing mid-way speakers so the arc is in front, two ones half way back, and ones in the rear?  

Hello.This problem has happened twice now where when I turn off night mode and either watch TV or listen to music, the Sonos one and Sonos SL surround speakers won't make any noise at all.They're on and recognised in the app, but no sound is produced, to fix the issue I have to disconnect them and re-add then to the system.Anyone else experiencing this??Is is a bug in the latest update?Very irritating. Cheers.Lewis.

Hi Just bought a sonos Move for an xmas present and although it worked once when removed from the box it has now stopped and will only show white light flashing constantly, i have tried the reset several times remove from base, press power button for around 30 seconds and it powers down, sit back on base and its back to flashing lightHave tried holding the link button when placed back on base and still the same flashing white light!it just reverts back to flashing light when placed back on base and wont link with anything.have turned off the wifi router and reset that, i have also moved the Move right net to the router still no change.tried leaving it for hours no change!advice please.RegardsMark

Hi, i’m using a Sonos Port supplying a pair of Devialet Phantom Reactors. My question is, since these speakers have a slightly longer processing time that can’t be avoided, is it possible, when in multiroom to have a facility on the app to introduce a delay slider on other sonos products so I can sync them, I have a stereo pair of moves and although they are very good, the delay makes it sound like i’m in a cave when using both port and moves.TIA

I have one Connect which I’d like to remove to upgrade to S2. I updated the app to Sonos S1 and downloaded the new app. If I launch the new app, it finds the system and it asks to launch Sonos S1, which I did. They system upgraded to version 11.2, but under Settings > System there is no button to remove the non S2-compatible product. What to do? Just wait?

I am having Blu-ray audio issues.I am not using a receiver, so the ARC and Xbox are hooked directly into my LG B7A via HDMI (HDMI-ARC for the speaker).Everything on the Xbox is set up per the instructions on the Dolby app.On the TV, SIMPLINK (HDMI-CEC) is ON. If Digital Sound Out is set to AUTO I get menu audio but none for the movie. The only other option is PCM which gives me audio, but if I understand correctly that will not allow for Atmos.To compound my confusion, the issue doesn't seem consistent across disc format. I've tried multiple 4K Blu-ray and all worked on AUTO except for E.T. I've tried multiple standard Blu-ray and none worked except for The Haunting of Hill House. I've only tried one DVD so far, but it worked. Audio seems to work fine on all games and apps with the digital sound set to AUTO. I am lost on what else to try here.

I have a Port connected to an Audiolab 6000A amp in a rack in my garage, connected to speakers in the house.   The amp always starts at a default volume level of 0db. At this level, the Port’s output is very low and I either have run the Sonos App at near full volume or go out to the garage and turn the amp up manually every-time it’s turned on.  I’ve set up the 12v trigger so I can turn it on via Sonos in the house and don’t think I should have to trudge out to the garage to manually turn the volume up every time… Am I missing a trick? What’s the difference between Variable and Pass-Though output on the Port? I thought Pass Through was more for AV set ups (mine is just for music) but would this work better? Would the Amp be compatible?

We have a Sonos Playbar (+2.1) . Our current setup is DVD & Roku into an HDMI splitter, HDMI to TV, audio via optical to the Playbar.  It works reasonably well in 5.1 - there is some moderate lag depending on which app the Roku is looking playing (Amazon sync is frequently bad, Disney+ sometimes, too).We recently bought a new TV and I see it has an optical out. That opens up the possibility of taking the audio from the TV into the Playbar, instead of audio from the splitter.So, I wanted to ask: does anyone have any opinions about which is the best way to go?[Obviously the best way to tell would be to try, but I’m not up for a round of re-cabling right now. So I thought I’d ask, first.]

Hello. have Beam beneath TV and then 2xSonosOne SL either side of the sofa.  Set up and usage has been fine to date but recently the right SL began to drop out, and the left has followed. Issue is they keep disconnecting.  The beam is working and is successfully controlled by the television remote. I have reset wifi and used truplay to retune once I have (finally) managed to get the SLs identified. my diagnosis info number is - 1378416165  Welcome any guidance and tips.  

I know this question has been posted several times, but the answers don't seem to be helping me. I have an Amp set up in my basement with 2 in ceiling speakers. The AMP is daisy chained to two more AMPs by ethernet cables, and then runs into a switch.It works fine as a stand alone room. Then, I added a beam, and a sub to the same room. The Beam (wired with ethernet or wireless) and the sub (wireless) work together for my TV, but I can't get the AMP speakers to work with them, and now that I tried adding the AMP speakers as surrounds, they no longer come on at all... Even if I try to use them as standalone. What am I missing. 

I've done some research but just want to make sure I'm right. I have an LG C9 TV,  Xbox One X, Apple TV 4K and a Nintendo Switch. For all my devices to work correctly with both 5.1 and Atmos I'll need to wait for the LPCM update from Sonos? I currently have the beam but I understand it'll never do LPCM 5.1 for my Nintendo Switch.Thank you :) 

I’ve just upgraded my TV from a Sony 4K to a Philips OLED 4K TV. Immediately I have found issues with the Audio sync, mainly the audio being behind the picture. The only true way to solve it, seems to be change the Audio out mode on the TV to stereo, not ideal when I have two Ones acting as surround speakers. There doesn’t seem to be a way to fix this, sometimes switching the TV on and off resolves. It just seems very odd that this has occurred with the new TV.   Pretty gutted at the moment :(

Hi - I have an iPhone 11 which I use to play iTunes on a Sonos Move via bluetooth - it keep dropping the songs & reconnecting - any idea why? I do not have this problem with my iphone 6S. 

I'm trying to use a pair of OneSL and Five speakers as surrounds, for a total of four surround speakers plus an ARC. The app doesn't seem to support more than 2 surround speakers. Any suggestions?

I have 2 5’s 2 1’s and a sub. I am having trouble getting it to connect to my samsung Q60 75 inch Tv. I am trying to connect them through wifi. Is that even doable. The tv has no rca port. Any and all help and advice will be much appreciated. Thanks. Q. Have a nice day!!

Greetings,I am using Streaming services to view content on my LG CX TV.If the contect is delivered in Dolby Atmos / Dolby Vision, I could see a notification in the top right corner of the screen.after connecting the arc, I don’t see Dolby Atmos notification anymore ( I can still view the Dolby vision notification though). I don’t see the dolby atmos notification in the sonos app as well !The arc is connected to the eARC HDMI port (2nd port) via the provided cable.could you help please?

it is very difficult to place the mount and not put the active wire (fire code issues) in the wall.  i can tightly curl it up but it really doesnt work.  do they make a small arc cord? thanks