Spaces & Setups

I have 3 Play 5s (gen 2), a Sonos One and a Connect. Everything worked fine. I decided to add 2 SLs to a couple of other rooms, fill out the sound in my house. What an idiot. I’ve tried 2 PCs, 2 different phones, keep getting bounced between S1 and S2. Managed to add one of the SLs to a now new network but now nothing works. PC doesn’t see the new system, phone seems to find the system but doesn’t play. Didn’t even take the second SL out of the box, figured I’d get the system working first before I tried to add it. (Yes, I know the Connect is not compatible. No way to remove it from the app.) Try to open S2 on my primary phone, tells me to open S1 Controller. Do that and it tells me to update my system. I finally got something to play using my spare phone but not my desktop PC and not my main phone. iPhone 12 Pro. No access to my library or saved music sources. Windows 10: “Sonos system not found.” Of course, no one in tech support is available. Who would need help with a music system

Hello everyone and well found, I hope you are all well ... given the period …Greetings from Rome and Italy :-)I have a home theater system consisting of Arc and One SL. Now I would like to add Sub Gen. 3I have a question, certainly trivial for you ...Regarding the Sub Gen 3, what is the ideal location for its installation. Is it better "front" (but on the side of the TV), or can you put "side"? Or "oblique"?I know that with the Trueplay setup then it fits the room acoustics, but I would like what the guideline or recommended is.I made some screenshots on the fly numbered from 1 to 4 (forgive the banality, but you should guess the purpose anyway ...), in order to facilitate the discussion to understand what you are referring to Again, I know that the configuration via the App helps, but I would like to know on a technical level what is the ideal position that this Sub should more or less respect in your opinion of Sonos.Thanks a lot for the support! Hello everybody. 

After many years of brow beating, I have sacrificed my amp and 5.1 set up, the Mrs is now much happier, but on the understanding a more discreet soundbar will be forthcoming.I have a couple of 1’s and a 5 in other rooms, so the Arc is top of my list as a replacement.My problem is my TV, isn’t bang up to date, so connection wise I’m at a bit of a disadvantage when bringing my other equipment into the equation. At some point, I will upgrade my TV, which should make everything much more compatible, but in the meantime, what I have is still pretty decent, as it was quite a high spec TV when first released.So, my Panasonic TX-58A802B has only one arc hdmi that will handle 4K. (hdmi4)Hdmi 2 is arc, hdmi 1&3 are standard, and we also have a digital out available too.I need to connect Sky Q, a Panasonic 4K BluRay player, and a 4K Firestick.The TV is wall mounted, so can somebody suggest the best connection route to maximise the Arc, until I upgrade my TV? Thank you in advance.

I cant get my two Sonos one speakers to play any sound from them i have a playbase too and the speakers are fine with that but i cant get surround sound have reset loads of times turned off router unplugged them the only thing that comes out is Alexa when you talk to her so am at a loss

Is there ever going to be decent Sonos applications on macOS and iOS ?Take a search - i put in the the name of an artist, click the artist then it just shows me a long list of random crap. Why cannot it be show as separate areas for Songs, albums etc as the search for any other streaming service does ?Getting to a specific playlist in Apple Music takes 4 clicks of the mouse !There is no view to show the bitrate that the stream is playing at.I love the sound from my Sonos Amp, but wondering if it’s time to start moving onto something else.Anyone know of any alternatives ? 

I have a 2021 The Frame TV and have a Playbar connected via an optical cable to the One Connect box. Previous setup was a different Samsung TV and everything else was the same.  My issue comes when I’m watching Apple TV(4K 2nd gen) with this setup.  On the streaming apps I use(Netflix, Hulu, Prime, etc...), it’s a flip of a coin whether or not I will get audio when I click on the video I want to stream.  I can hear the audible noise from the bar when I am moving from app to app or title to title within the apps.  But once I click on the selection, many times, there is no audio.  I have to go back into the app, move across other streaming selections(without clicking), still hear the audible noise when moving across them.  Then I click back on my selection and try again.  It usually takes 3-4 times before the audio kicks back in and then its good for that particular stream.  Pause the video?  Its back to the coin flip on getting audio or not.  When there is no audio, the white volume ind

I received a Sonos Roam for the holidays. Upon setting up, the device was malfunctioning. I contacted support who guided me through the exchange process. i received the email stating I would get another email from a logistics partner giving me the return shipping label to get the product back to Sonos for exchange. It took contacting Sonos support 5 times to actually get the shipping label. When I finally received my replacement Roam, the new one that they sent was also defective. Doing a little research, it seems that the Sonos Roam is NOT a reliable product as many many people have had to return it for the same reason. I first contacted Sonos support to exchange the defective Roam on 1/7/22. Since then, I have been told FIVE different times by s support agent through chat that my return shipping label would be to me by the end of the day. All FIVE times, the label did not arrive. Currently, in another tab, I am waiting in line to, once again, complain that I do not have a shipping la

I want to connect DVD audio wirelessly to my Sonos amp & ceiling speakers via Roam. I think there should be Wi-Fi and or Bluetooth enabled DVD or Bluetooth-ray players out there.Does this sound doable? If so should I go for Wi-Fi or Bluetooth to the Roam?Any other advice welcome!

So, I’m having an extension built and I’m looking for a good quality music system to have integrated. I’m looking at the Sonos Architectural. Just want to know how it works and if it’s worth the money.TIA 

Hi there,It would be great if there was a way in the SONOS app (for iPhone) to output announcements via certain S2 speakers without changing the saved playlists. The speakers should then continue to play your program if possible or be off again without losing their playlist.That would be super practical, for example, to be able to call for breakfast, lunch, ... .

Hello, I have a Mastercard gift card that I would like to use in addition to a Visa credit card to purchase a Sonos Move, however there is no option to do so online. Can I call in the order and pay using the 2 cards? 

I am setting up a new 15ft x 20ft family room from scratch in my remodeled home. I have already run wiring for two ceiling speakers in the right and left rear of the room. My intent is to use those two ceiling speakers as surrounds for the TV, and as music emitters when the TV is not in use.My hope had been to buy a single Sonos Amp, hook it up to the ceiling speakers, and use the HDMI eARC port on the TV (a new LG C1) to drive the surround signal to the ceiling speakers. I had envisioned only needing the Amp for the surrounds, and just using the TV’s built-in speaker(s?) as the front audio, without springing for a soundbar. (They seem expensive and I’ve never really appreciated soundbars for TV. Not an audiophile. But I would like to have surround sound for movies.)Is this setup possible? Or do I have to have a Beam(gen2) or Arc in order to use the Amp to drive surrounds? (I’m using an Apple TV 4k, latest, for content, if that matters.)Looking around online, it seems like in order to

Is a DAC needed when using Airplay 2 to connect an Apple device to a pair of SONOS 5 speakers?

Hi, I would like to request a widget option to be added to the Sonos App, I think there was a thread created about 6 months ago asking on for ios 14 but nothing materialised and the thread got closed.I think it would be a great addition to the sonos app to be able to see whats playing, sound format etc without having to go into the app.

Hello and Merry Christmas. Is this combination possible? Because i found a used set at good price and i want to make a surroound set. Thanks.

If I plug my Sonos amp directly into my router does it act as a boost creating SonosNet?The boost has been a lifesaver to create SonosNet but if I don’t need it because the amp can do that job I’ll ditch it.

Hi  First time I have experienced this, my LG cx seemed to drop the TVs arc connection, the tv remote was not working to control volume, the Sonos app still was so it wasn’t an internet issue.I tried power cycling tv with no luck.I then power cycled Sonos and arc connection was established again.Do you think this could have just been a random Arc connection bug?  

When doing a search for a song, album or artist the sonos app only searches Apple Music: My library and will not search the rest of the Apple Music catalog

Is the new arc worth the money?

I’ve got a Sonos beam (Gen2) a Sonos one (Gen2) and a Sonos/IKEA SYMFONISK picture speaker all operating in 1 room. I want to be able to when I turn my Tv on the Sonos one and the SYMFONISK play instantly with the beam sound bar rather than going into the Sonos app and selecting the speakers I want to play. Is there a way I can add the other 2 speakers to play automatically? 

Hello everyone, I have a Beam 2 soundbar with a 4K neo Qled TV. When I watch Netflix, I am told many movies with the Atmos logo. On the other hand, when I read the film I see that on the application I am in: PCM MULTICANAL DOLBY 5.1. I tried with several movies and the only one where I see Dolby ATMOS appear in the sonos application is for the series The WITCHER. I don't understand what the problem is.. can you help me please 🙂🙂

Hi. Just bought a Beam 2 which is impressive but there is a problem playing a dvd or blue Ray disc. To do that on my Panasonic I need to switch from HDMI 1, my TV, to HDMI 13, the Blueray player. However the TV remote no longer seems to have access to controlling the TV. I have no idea why a sound bar would make my TV remote inactive!I control everything else through my Sky remote but can find no way of actually using the Blueray player.  can anyone help me please?

I subscribed to YouTube Premium so I can listen to my favourite YouTube music on Sonos. However, I am unable to find YouTube Live Streams on Sonos. My favourite DJs often stream live and I want to play those on my Sonos speakers.How can I do this please?

I have the same issue as described by this chap - But when I look at the setting mentioned (HDMI Input Audio Format) it’s greyed out? Should the TV be prepped by changing a setting before the Beam is plugged in or could there be another setting somewhere that needs tweaking before the above setting becomes available? If it provides a possible clue….when I select the speech enhancement option in the Sonos app, it doesn’t appear to make any difference, well, if it does then it is very, very subtle!Thanks

I have a Connect:Amp that shows a 30% discount available through the Upgrade program. I want to use this offer to purchase an Arc (£899-£629). However, upon adding this to my basket- where it appears to cost the discounted price of  £629- a discount of only roughly 15% is applied to my basket. It is the only product in my basket and I see no reason as to why only a 15% discount is applied when it says i’m eligible for a 30% discount. Any suggestions as to why this isn’t available?