It’s possibly due to the Virgin V6 box. Dolby Atmos may not be supported by the Amazon Prime app within the V6 box.

I have just setup an HDFury Arcana today as my TV doesn’t have eARC, so stand to be corrected as I haven’t amended any settings.

If I play Jack Ryan through Sky Q box and Fire TV Cube, I can see Dolby Atmos badge within Sonos

If I play it through the Virgin V6 box, only Dolby Digital Plus 5.1 badge shows.

Thanks, that was my conclusion, I’m going to try and stream Jack Ryan from the Tv app direct to the arc and see if that works, although reading it seems the apps on the V6 should support Atmos

I have the VM V6 box too and the Prime App/channel only supports Dolby Digital+ 5.1 when selecting to play Tomorrow War or Jack Ryan - Howeve the LG OLED TV’s built in Amazon Prime App shows Atmos audio, for both of those, so it appears the TiVo Prime App is limiting things

Thanks for your reply, that was my next testing route, to try the apps on the TV itself.

So does the Netflix HD content and atmos work from the V6 box or is that the same?

4K HDR plays on my V6 box but audio only shows as 5.1, whereas the same selections show audio as Atmos on Fire TV Cube, therefore it looks to be the same.

Thanks, have tried the Amazon app on my LG TV and all is good, it passes Atmos. Haven’t setup the netflix app yet.

Posted the same issue on the Virgin Community. Apparently if you upgrade your V6 box to 360, Netflix and BT Sport ultimate now pass atmos to the arc. There is also a new box on the horizon although not being pushed out yet, called TV2.0 and this is also tagged as being atmos capable. So we will see :)

Just found this on the community. It might work for you?

https://en.community.sonos.com/home%2Dtheater%2D228993/sonos%2Dbeam%2D2%2Dno%2Datmos%2D6861816?postid=16558031#post16558031

Also just noticed I’m currently getting Dolby Atmos whilst watching BT Sport Ultimate (connected through HDFury Arcana) so the V6 box is capable of outputting Dolby Atmos.

I literally only use the Virgin box for Sport as I dislike the UI

Yes, I’m getting Atmos on that channel too. I didn’t realise the TiVo box supported that audio format.

I haven’t seen atmos on bt sport ultimate yet. Might be the rugby I have been watching isn’t being broadcast with atmos, only getting 5.1

The Chelsea game that’s on the Tivo V6 BT Ultimate channel (531) right now is showing ‘Atmos’ audio here on our Arc/Surrounds/Sub.

Thanks, just tried mine and mine is also showing atmos