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Sonos Connect, connection lost

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Hello, I have lost the connection to my sonos connect via the controller software.

When i launch a network scan, I can see it has an IP-address. I have resetted the controller and I tried to re-add it, It is detected, but it won’t proceed to the end of the process.

It ‘s probably a software issue, is there any possibility or hidden option to hard reset it?

thx!

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Ken_GriffithsAnswer

Yes, that maybe an update/connection or in rare cases a fault issue. See this link:

https://support.sonos.com/s/article/226

To factory reset the Connect (which I suggest, if you do decide to try, that you perhaps first cable the Connect direct to your router) see this link for instructions to do that:

https://support.sonos.com/s/article/1096

If the reset fails, then I would contact Sonos Support via this LINK

Ken_Griffiths

What is the status LED showing when you first power the Connect on and let it settle down?

Can you check that your mobile controller meets the system requirements shown in this link:

https://support.sonos.com/s/article/4875

Have you tried a reboot of both your local router and mobile controller device aswell?

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Maarten_VekAuthor

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yes everything is restarted, my other sonos devices are working without any problem.

I suspect the software crashed, the device led continuous tto blink white/orange

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Ken_GriffithsAnswer

Yes, that maybe an update/connection or in rare cases a fault issue. See this link:

https://support.sonos.com/s/article/226

To factory reset the Connect (which I suggest, if you do decide to try, that you perhaps first cable the Connect direct to your router) see this link for instructions to do that:

https://support.sonos.com/s/article/1096

If the reset fails, then I would contact Sonos Support via this LINK

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Maarten_VekAuthor

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update, sonos connect is dead.. bye bye sonos. I won’t replace it.

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