Spaces & Setups

If i have an arc, sub gen3 and 2 one sl can I get a would they work with the Sonos amp if i wanted to connect a non Sonos sup to the amp! Would they all work together? Plus i have theater seats with sound shakers in them that require being hooked to a amplifier  

So the Roam is supposed to have a “swap” ability (swap music to and from another Sonos speaker) - by pressing and holding the play button.   But what if I want to press and hold the play button on the Roam to “group” with other speakers already playing in the house  - as I can do now with other Sonos speakers (not swap). Is that still possible with the Roam using the press/hold on play (if so, how is that differentiated from the “swap” function)?   I know the app could do this regardless, but wondering if you can group a Roam by holding the play button (instead of opening the app)?  

Hi,I have a pair of Play:1’s connected as a Stereo pair.Windows PC, Phone are able to connect to it with the controller app, Mac can’t. Don’t know if important but Spotify on Mac IS able to play music on the system.All devices are on the same wifi.I have a pair of TP-Link Deco M9 Plus mesh operating as an access point, connected to my cable company’s router to the internet.I have disabled VPN on the Mac, made sure Sonos was allowed in mac firewall, disabled antivirus. I recently moved, but all gear (except cable company router) was with me and working in my previous house and everything was working fine there. EDIT: I tried connecting one of the speakers with an ethernet cable (and disabled its wifi) and there’s no change.Any advice?Thanks

Hi, Just a quick question. I’ve apply to use the Sonos Upgrade Programme but wondered what happens a to your product? Do you lose functionality or software upgrade etc? Does Sonos stop support? thanks K

Hello,I’ve read about many compatibility issues between the Arc soundbar and Samsung tv’s. I have a Samsung Q80T and want to make sure Dolby Atmos will work if I buy this soundbar. Could someone confirm whether the latest firmware updates on both Sonos and Samsung’s sides have addressed the issues. Thanks !Erik

I understand that you can group together other pairs of surround Sonos products to a existing 5.1 setup. However I would much rather be able to pair four ones to a beam as a single group so it’s a genuine surround in comparison to grouping others to imitate stereo and surround together. A 7.1 system update in the app to allow this I believe  everyone could get behind.

Hi All, I have recently purchased an iPhone 12 mini. I have true-played with the iPhone 2-3 times now. My ARC just sounding very tinny now, has anyone else had this issue? are the newer iPhones an issue when true-playing?     

I have a Bean and two Ones for my TV. A lot of the time the voices on the TV program are quiet but the sound effects are loud. I find myself having to constantly turn the volume up and down.is there a way to even them out?

Hello, My TV has ARC, but not eARC, so I’m getting the HDFury connector to pipe ATMOS from my AppleTV to my ARC.  My TV has other sources, and the room has the ARC and the Amp, is it possible to have BOTH my tv ARC connected to the Amp HDMI input and the AppleTV/HDFury connected to the ARC (for ATMOS)?

According to the setup instructions the Roam has two modes to save energy.One is a long five second hold of the power button which requires the same power button to switch on. The other is to briefly press the power button and when you want to power up the Roam next time to press any button on the unit but this does not work for me as the only way to wake the unit is to use the power button. Had anyone had any luck with waking the unit using the play/volume buttons?

It seems that I’m not the only one the caps blown on the power board of the Play 3 with the terrible plastic burning smell..Any replacement power board kit out there?I think the product should have been recalled if not already had happened. thanks.  

I’m trying to connect my onkyo system (housing analog cd, phono, aux inputs) so that it provides a single output to the Sonos port…can this be done? 

I may be completely missing the point here...but when I take my Roam out and about the S2 app becomes unusable as a control for the speaker. As soon as I am beyond range of the home WiFi the app simply reports the error that there is no WiFi (correct) and effectively locks all functionality. How does this support the use case of taking Roam to the beach/ park etc?

Hello,I have a very annoying and disapointing issue with my Sonos Arc.First , with streaming services like Spotify, I need to put the volume up to 50% for earing music with good quality (loud and clear), whereas  20% were enough with my previous soundbar. I am a little bit sad about this. Second, the tv sound (lg cx 55’) is much louder and clearer without the sound bar. I need to put the sonos arc to 70%. (dolby 2.0) On Amazon Prime, directly from the tv : 30% is enough (dolby 5.1) , on netflix 40% (dolby 5.1 or pcm 2.0), spotify and youtube 20%. With the PS4, LPCM is not a fairy tale, i can’t passtrough 5.1 correctly , the app indicates 7.1 and the sound is very quiet. On dolby the sound suffers from a brief delay and it’s not very clear. I am very annoyed and disapointed, i wouldn’t recommend sonos. I can’t return my soundbar to my local supplier now, but for me it is just not usable. My tv is up to date, my soundbar is up to date .. I’ve tested many combinaison (arc → earc, passtrou

I'm using a sonos port which is connected to my recordplayer. The Port is connected via a LAN cable to my router (Sonosnet channel 1) and the music has been set to compressed...and is played via multiple One'sStill I'm losing audio; The music sometimes is not played for 10-20 seconds before it starts playing again.Also the sonos s2 app (on my Iphone) states that it can't connect to SonosAny idea how to resolve this? Eventhough sonos is wired, can it have something to do with my wifi?

The latest version upgrade of S2 12.2.4 has started to say that the OS on my Motorola G4+ phone Android 7.0 is no longer supported. It now no longer finds my Sonos Play:1 and Play:3 speakers in the app. The notification directs me to the Sonos website documentation that says that Andriod 7 is supported. I haven’t seen any announcements that Sonos is dropping support for Android 7. Why is this happening?

Can you use the same Sonos email account for both the S1 and S1 "parts" in a s1 s2 split system - or - do you need a different e-mail for the new s2 part?

Installing a 16x12’ shingled roof pavilion about 6-8 feet away from pool. Trying to determine if a pair of Sonance outdoor or Move is the better option. I’m thinking about mounting them onto the 2 rear posts of the pavilion facing the pool, positioned up high on the 8’ posts They would end up about 18-20’ away from the pool. I already have 4 Polk Atrium 5s running thru a Connect that are approx 40 feet away on the opposite side of the pool and pointed toward the pool.If Sonance outdoor, I need an amp but those aren’t rated for outdoor use, right?  If Move, the charging base isn’t rated for outdoor use.Am I missing something or is there not a complete outdoor solution? 

Got a new Sonos Roam and added it successfully into my Sonos ecosystem however on the S2 app while I can select music to play on the roam (and it does) the app shows “no music selected” even though music is playing. This also means I can’t control playback. I can group the speak successfully and then control the music, it just doesn't work when it's just the roam.  Another minor bug is that under Settings, Sonos Roam, EQ, Loudeness isvalways shown as off even though it's enabled. Toggling the switch confirms this. 

There are several articles etc online about this but most seem out of date. Am I able to have the Sonos control show on my iPhone X Lock Screen? Do I have to somehow turn off airplay to do this? If so, why? Because that is very annoying. If I do, how do I do it?

Does the LG CX Series support al the features of Sonos ARC? I have not purchased this TV, but want to. However, I want to be able to utilize the Sonos ARC features.

Had my new Roam on a QI charging pad for twelve hours now - noticed orange light was flashing but it’s not even warm so not sure why. Switched it on and it’s still only on 53% charge??

Hi all, I’m looking to buy a record player and already have two Sonos One speakers that I’m using as a pair. I’m trying to figure out if I can connect the One speakers to the Amp wirelessly and use them as output for my record player. I also would like to upgrade in the near future with a Sonos Beam for a home theatre.  Would this setup work? That is, (2) Sonos One speakers + Beam + Amp + Record player? If not, what would you recommend?

Why does my Sonos app show that I have a subscription for Sonos Radio HD when I don't?When I click on the link, it opens this page:Can you please stop pushing your HD radio? I have not spent hundreds of pounds on your equipment so that I can listen to radio, HD or otherwise.  If I want your HD radio, I'll subscribe, but please remove this duff information about me having a subscription when I don't!   

I currently have 2 x Play 3’s (in different rooms) and looking to add a turntable to setup. I thought the only way this was possible was via the Sonos Port but having looked into this a solution i believe is getting a Five and connecting via line-in. I’m just weighing up my options now. I have a few questions/concerns and would appreciate any inputs from the community!  If I was to bring my 2 x Play 3’s together in the same room and pair as L & R - I understand i would need a Sonos Port to connect the turntable to this. Would this give me better sound/pack more of a punch than if i was just to replace with 1 x Five? It’s an average sized living room and currently the 1 x Play 3 in there is adequate for music but i really like the idea of L & R. Could I still get the same richness of sounds from the latest tech and single speaker of the Five?  My concern on pairing the 2 x Play 3’s is that these speakers are quite old. While they work perfectly fine and use the latest S2 operati