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svleuken
Avid Contributor I
October 23, 2020
Answered

Sonos Port: Wired connection but still music is interrupted

  • October 23, 2020
  • 104 replies
  • 2710 views

I'm using a sonos port which is connected to my recordplayer. The Port is connected via a LAN cable to my router (Sonosnet channel 1) and the music has been set to compressed...and is played via multiple One's

Still I'm losing audio; The music sometimes is not played for 10-20 seconds before it starts playing again.

Also the sonos s2 app (on my Iphone) states that it can't connect to Sonos

Any idea how to resolve this? Eventhough sonos is wired, can it have something to do with my wifi?

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Best answer by ratty

Go to Settings/System/(roomname)/Products/Port

104 replies

Mark P
Mark P
Retired Sonos Staff
October 23, 2020

Hi @svleuken.

Welcome, thank you for reaching out to Sonos Community. I totally understand where you're coming from and I’m here to help.

Let me investigate this much further.

Can you submit a diagnostic report from your Sonos system and reply back with your confirmation number?

If you need help with any other information, please be sure to let us know.

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svleukenAuthor
Avid Contributor I
October 23, 2020

Done. 

663653920

svleukenAuthor
Avid Contributor I
October 23, 2020

Thanks for reaching out. Highly appreciated.

Btw: Have installed another (additional) access point in my living room (called woonkamer) in the meanwhile….as I was hoping that this would resolve the issues I'm experiencing

Mark P
Mark P
Retired Sonos Staff
October 23, 2020

Hi @svleuken.

Welcome, thank you for reaching back to Sonos Community and providing the diagnostic.

Try unplugging all Sonos devices from power, then reboot your router and access point. Once the router comes back up, plug your Sonos devices back in.

Also try to enable the wifi to the Sonos port.

Let us know if it works. If you need help with any other information, please be sure to let us know.

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    svleukenAuthor
    Avid Contributor I
    October 24, 2020

    Hi Mark

    Thanks for your quick reply. Would you be so kind to elaborate on why I should connect my Port wireless instead of wired? What will be the impact/added value of this? A wired connection, to me, seems more stable…

    Could you also state what came out of the diagnostics?

    BR

    Sven

    ratty
    ratty
    October 24, 2020

    Your Port may be wired, but it appears that @Mark P is suggesting its radio (“WiFi”) has been disabled. Is that the case? If so its ability to talk to the Ones would be compromised.

    svleukenAuthor
    Avid Contributor I
    October 24, 2020

    Hi Ratty

    Thanks for explaining. 

    Looking at my port settings, the wifi is disabled. But I believe this is the setting to use to use a wired connection. Currently therefore this wifi setting is disabled, BUT the port is able to connect to my 3 sonos one players….as currently I'm listening to vinyl on my recordplayer :-)

    BR

    Sven

    ratty
    rattyAnswer
    October 24, 2020

    Go to Settings/System/(roomname)/Products/Port

    svleukenAuthor
    Avid Contributor I
    October 24, 2020

    Hi Ratty

    Checked it and WIFI is disabled….I believe the setting needs to be disabled in order to enable a wired connection. Currently listening to port sound, via my recordplayer, on my 3 sonos one products.

    BR
    Sven

    ratty
    ratty
    October 24, 2020

    I believe the setting needs to be disabled in order to enable a wired connection.

    Incorrect. I don’t know where you got that idea from. You’ve killed its ability to be the ‘root’ node for the SonosNet wireless mesh. The signal from your Port is having to go a roundabout route through the router and out over WiFi to reach your Ones.

    Re-enable “WiFi” -- it’s actually SonosNet, and is awfully misnamed -- in the controller and see how you get on. Wait 5 minutes and then check in Settings/System/About My System. All the devices should be showing “WM:0”.

    If your playback problems go away, I’d advise you to remove your router’s WiFi details from the Sonos system, via Settings/System/Network. This will prevent a relapse. 

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