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svleuken
Avid Contributor I
October 23, 2020
Answered

Sonos Port: Wired connection but still music is interrupted

  • October 23, 2020
  • 104 replies
  • 2710 views

I'm using a sonos port which is connected to my recordplayer. The Port is connected via a LAN cable to my router (Sonosnet channel 1) and the music has been set to compressed...and is played via multiple One's

Still I'm losing audio; The music sometimes is not played for 10-20 seconds before it starts playing again.

Also the sonos s2 app (on my Iphone) states that it can't connect to Sonos

Any idea how to resolve this? Eventhough sonos is wired, can it have something to do with my wifi?

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Best answer by ratty

Go to Settings/System/(roomname)/Products/Port

104 replies

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John B
October 24, 2020

@ratty is, as always, correct.  Having this setting as 'disabled' is crippling the operation of your system. 

    svleukenAuthor
    Avid Contributor I
    October 24, 2020

    Hi Ratty,

    Thanks for explaining! I truly believed this was the way to connect via a LAN cable. Thanks for educating me. (Ps. I do agree with the awful misnaming)

    Anyway: I've re-enabled Wifi and can confirm that all my Sonos items now show “WM:0”

    I've also removed the wireless network settings. Currently, it shows that NO networks are in use.

    I'll continue spinning records now for a while via the port and report out later

    Thanks again for your help

    Sven

    ratty
    ratty
    October 24, 2020

    I truly believed this was the way to connect via a LAN cable. Thanks for educating me. (Ps. I do agree with the awful misnaming)

    I can assure you that you’re by no means the first to be confused by this option.

    The setting to disable the onboard radio used to be a hidden one, primarily used by installers. Sonos brought it into the open, protecting it with some checks to ensure a user couldn’t accidentally disconnect a device, but for some reason got the naming totally wrong. 

      John B
      October 24, 2020

      And I have lost count of the number of times that @ratty , I and others have suggested that this causes needless hassle for users who understandably mistake its purpose. 

        svleukenAuthor
        Avid Contributor I
        October 24, 2020

        Thanks guys. Until now no hiccups occurred anymore. Will spin some more records,but this outlook is very very promising!

        ratty
        ratty
        October 24, 2020

        Try the Settings/System/Audio Compression setting on Uncompressed to improve the stream quality. If you subsequently suffer any dropouts you can increase the Audio Delay (and hence buffer depth) in Settings/System/(roomname)/Line-In.

          svleukenAuthor
          Avid Contributor I
          October 24, 2020

          Will do. And thanks again for your tremendous support

          svleukenAuthor
          Avid Contributor I
          October 25, 2020

          Gents

           

          I'm eternally grateful. Have applied all above tips and finally had set the audio delay to 2000ms.

          After having all my Sonos artifacts being on WM:0, no dropouts have occurred anymore

          Enjoying my lazy Sunday now, spinning record without any audio drops :-)

           

          BR

          Sven

            PLCMAN58
            Chromatic Producer I
            December 23, 2020

            Ratty, thank you for the support that you have provided through the years. I recently added a SONOS Port and a Audio-Technica AT-LP120XUSB Turntable. I have been having issues with dropout when playing albums and am try all of the solutions that you have provided.

            My SONOS system is a combination of wired and wireless through out the house. I have a total of three TP-LINK managed switches and I have STP configured on all SONOS and switch link ports per our previous discussions through the years.

             

            The SONOS system has been stable until I added the PORT and Turntable.

             

            ratty
            ratty
            December 23, 2020

            I recently added a SONOS Port and a Audio-Technica AT-LP120XUSB Turntable. I have been having issues with dropout when playing albums and am try all of the solutions that you have provided.

            You can either submit a diagnostic and post the number here or on your other recent thread, or post a screenshot of your network matrix from http://IP_address_of_a_player:1400/support/review and we’ll take a look. Get an IP from About My System.

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